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Totally Black Screen on Undock

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Krytia Ernaga
Ballestra Shipwrights
#1 - 2015-05-31 20:19:22 UTC
Undocked, sounds an undocking announced. Screen goes totally black / blank and never returns to game images. Cannot ESC to menu and quite, have to forcefully quite the game.

Thoughts?

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When mining, make those rocks KRY!
Krytia Ernaga
Ballestra Shipwrights
#2 - 2015-05-31 20:32:20 UTC
After killing game and logging back in, went to POS and opened industry and it's just spinning, no blueprints show up.

Okay, so the patch that was applied today, what ELSE did y'all break??

"Leave No Drone Behind" Program Manager

"Leave No Stripper Behind" Logo Advocate

When mining, make those rocks KRY!
CCP Habakuk
C C P
C C P Alliance
#3 - 2015-05-31 21:27:26 UTC
Hi, it seems like the DB server for Singularity was overloaded and caused a node death. We are investigating the reason for this, but it is very likely unrelated to the patch today.

I have shutdown Singularity for now and will start it as soon as the DB has stabilized.

CCP Habakuk | EVE Quality Assurance | Team Five 0 | (Team Gridlock)

Bug reporting | Mass Testing
CCP Habakuk
C C P
C C P Alliance
#4 - 2015-05-31 21:47:51 UTC
Well, I tried to start it again - but it broke again within a few minutes. I'll need some DB admin to take a closer look at this.
Sisi will remain down for the moment.

CCP Habakuk | EVE Quality Assurance | Team Five 0 | (Team Gridlock)

Bug reporting | Mass Testing
Titus Tallang
EVE University
Ivy League
#5 - 2015-05-31 21:55:05 UTC
The issue seemed to have resolved itself about a minute before the last shutdown went through.

Undocking and redocking multiple times worked as expected, and hangars loaded promptly.

We tried ritualistically chanting your name in local chat to summon you to abort the shutdown, but alas, it was too late.

Director of Education - EVE University - http://wiki.eveuniversity.org/
CCP Habakuk
C C P
C C P Alliance
#6 - 2015-05-31 22:22:02 UTC
Singularity is back online now, thanks to help from our DB admins.

Titus Tallang: Yes, it was mostly fixed a few minutes before the last shutdown - but we needed to verify that it was really completely fixed.

CCP Habakuk | EVE Quality Assurance | Team Five 0 | (Team Gridlock)

Bug reporting | Mass Testing
d0cTeR9
Caldari Provisions
Caldari State
#7 - 2015-06-01 20:15:03 UTC
Titus Tallang wrote:
The issue seemed to have resolved itself about a minute before the last shutdown went through.

Undocking and redocking multiple times worked as expected, and hangars loaded promptly.

We tried ritualistically chanting your name in local chat to summon you to abort the shutdown, but alas, it was too late.


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Senirab Olacar
Viziam
Amarr Empire
#8 - 2015-06-17 16:11:51 UTC
I've reported this bug twice in the last 2 weeks, in game. Last was 2 days ago. I haven't gotten any response though.

FYI if it happens to you, you can click or esc to close the game, which brings up the settings dialog and lets you see the screen. You might be able to use the menus to jump or dock up, however, I lost the capacitor widget and couldn't do any in-space navigation until I relogged.