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Repair Tool Error

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Shadow Raptor
Doomheim
#1 - 2015-05-31 13:21:48 UTC

When I try to run the repair tool I get this error log:

SSLError: [Errno 1] _ssl.c:504: error:14090086:SSL routines:SSL3_GET_SERVER_CERTIFICATE:certificate verify failed

requests.exceptions.SSLError: [Errno 1] _ssl.c:504: error:14090086:SSL routines:SSL3_GET_SERVER_CERTIFICATE:certificate verify failed

Any ideas?
Archibald Thistlewaite III
The Royal Society for the Prevention of Miners
#2 - 2015-05-31 13:26:55 UTC
Eve News article I appreciate that article is for the new update which hasn't happened yet. But it links into other relevent infomation. Hope you get the problem sorted soon.

User of 'Bumblefck's Luscious & Luminous Mustachio Wax'
Shadow Raptor
Doomheim
#3 - 2015-05-31 13:40:38 UTC
Archibald Thistlewaite III wrote:
Eve News article I appreciate that article is for the new update which hasn't happened yet. But it links into other relevent infomation. Hope you get the problem sorted soon.

Thanks for this information. Oddly enough my client seems to update just fine. I just like having the repair tool as a "backup".
Mara Pahrdi
The Order of Anoyia
#4 - 2015-05-31 13:54:22 UTC
Every time the launcher freaked in the last two years since the 2nd launcher edition went live, I had to do a full offline reinstall, because the repair tool was broken too.

Remove standings and insurance.
ISD Decoy
ISD Community Communications Liaisons
ISD Alliance
#5 - 2015-05-31 22:06:45 UTC
Moved to Issues, Workarounds & Localization board. You may also want to create a Support Ticket.

ISD Decoy

Captain

Community Communication Liaisons (CCLs)

Interstellar Services Department
Shadow Raptor
Doomheim
#6 - 2015-05-31 23:47:23 UTC
ISD Decoy wrote:
Moved to Issues, Workarounds & Localization board. You may also want to create a Support Ticket.

Support Ticket submitted.
Jebel Krong
Dodixie Protection Force
#7 - 2015-06-01 23:30:19 UTC  |  Edited by: Jebel Krong
I'm having the exact same issue. I've been trying to fix my launcher (again) to get ready for Carnyx release. None of the launcher fixes work for me. I've tried reinstalling the launcher, reinstalling the whole client and the Steam version. The launcher has always been a bit hit and miss for me, but it's been stuck in limbo for nearly a month now. Usually a reinstall of the launcher fixes the issues but it hasn't worked this time around. It's worth noting that none of my attempts to login via the launcher appear in the activity logs of my accounts.

My repair tool log is:

http://pastebin.com/r0Z0GYNt

And my launcher log:

http://pastebin.com/687QV85n

Edit: Forgot to mention I've submitted a bug report.
Kuoleman Morsian
The Scope
Gallente Federation
#8 - 2015-06-02 14:38:42 UTC
yes, this is my experience with the repair tool as of now. exact same messages in the repair.exe.log.
Draconas109
Dova Industry
#9 - 2015-06-02 23:14:30 UTC
repair.exe failure
log here
backed up and deleted settings.ini and failed, restored it
backed up and deleted a random certificate file in the root folder, failed and restored it
deleted and replaced the repair.exe from here and was prompted to update it, update was successful, execution failed.


conclusion: something's broke bad
CCP Bartender
C C P
C C P Alliance
#10 - 2015-06-03 09:20:05 UTC
Jebel Krong wrote:
I'm having the exact same issue. I've been trying to fix my launcher (again) to get ready for Carnyx release. None of the launcher fixes work for me. I've tried reinstalling the launcher, reinstalling the whole client and the Steam version. The launcher has always been a bit hit and miss for me, but it's been stuck in limbo for nearly a month now. Usually a reinstall of the launcher fixes the issues but it hasn't worked this time around. It's worth noting that none of my attempts to login via the launcher appear in the activity logs of my accounts.

My repair tool log is:

http://pastebin.com/r0Z0GYNt

And my launcher log:

http://pastebin.com/687QV85n

Edit: Forgot to mention I've submitted a bug report.


Looks like you've got the UnicodeDecode error. We've deployed a fix for it to the Singularity launcher, and you can use the sisi launcher to patch your TQ install. Instructions for installing the sisi launcher to your TQ install are here. It'll tell you it's a pre-release launcher, but that's fine.

Unfortunately the UnicodeDecode error breaks the self-update mechanism of the launcher, so we can't have the launcher update itself to fix the issue, hence the manual patch. Sorry about the fuss Sad
Daily Operation
Center for Advanced Studies
Gallente Federation
#11 - 2015-06-03 09:29:26 UTC
CCP Bartender wrote:

Looks like you've got the UnicodeDecode error. We've deployed a fix for it to the Singularity launcher, and you can use the sisi launcher to patch your TQ install. Instructions for installing the sisi launcher to your TQ install are here. It'll tell you it's a pre-release launcher, but that's fine.

Unfortunately the UnicodeDecode error breaks the self-update mechanism of the launcher, so we can't have the launcher update itself to fix the issue, hence the manual patch. Sorry about the fuss Sad


This doesn't work either, the launcher is stuck on 'Initializing...'

Do I have to reinstall? Because I can't any time soon.
Phoenix Jones
Small-Arms Fire
#12 - 2015-06-03 11:19:16 UTC
Daily Operation wrote:
CCP Bartender wrote:

Looks like you've got the UnicodeDecode error. We've deployed a fix for it to the Singularity launcher, and you can use the sisi launcher to patch your TQ install. Instructions for installing the sisi launcher to your TQ install are here. It'll tell you it's a pre-release launcher, but that's fine.

Unfortunately the UnicodeDecode error breaks the self-update mechanism of the launcher, so we can't have the launcher update itself to fix the issue, hence the manual patch. Sorry about the fuss Sad


This doesn't work either, the launcher is stuck on 'Initializing...'

Do I have to reinstall? Because I can't any time soon.


Just tried a reinstall after uninstalling. Did not work

Error continues.

Yaay!!!!
Shadow Raptor
Doomheim
#13 - 2015-06-03 19:40:46 UTC
CCP Bartender wrote:
Looks like you've got the UnicodeDecode error. We've deployed a fix for it to the Singularity launcher, and you can use the sisi launcher to patch your TQ install. Instructions for installing the sisi launcher to your TQ install are here. It'll tell you it's a pre-release launcher, but that's fine.

Unfortunately the UnicodeDecode error breaks the self-update mechanism of the launcher, so we can't have the launcher update itself to fix the issue, hence the manual patch. Sorry about the fuss Sad

What am I, chopped liver?

Phoenix Jones wrote:
Just tried a reinstall after uninstalling. Did not work

Error continues.

Same here, thanks for posting.
Terminus Antollare
Un4seen Development
Goonswarm Federation
#14 - 2015-06-03 21:48:41 UTC
Phoenix Jones wrote:
Daily Operation wrote:
CCP Bartender wrote:

Looks like you've got the UnicodeDecode error. We've deployed a fix for it to the Singularity launcher, and you can use the sisi launcher to patch your TQ install. Instructions for installing the sisi launcher to your TQ install are here. It'll tell you it's a pre-release launcher, but that's fine.

Unfortunately the UnicodeDecode error breaks the self-update mechanism of the launcher, so we can't have the launcher update itself to fix the issue, hence the manual patch. Sorry about the fuss Sad


This doesn't work either, the launcher is stuck on 'Initializing...'

Do I have to reinstall? Because I can't any time soon.


Just tried a reinstall after uninstalling. Did not work

Error continues.


This is the error I get, even with the new launcher
Traceback (most recent call last):
File "splunk.pyo", line 75, in emit
File "requests\sessions.pyo", line 504, in post
File "requests\sessions.pyo", line 461, in request
File "requests\sessions.pyo", line 573, in send
File "requests\adapters.pyo", line 431, in send
SSLError: [Errno 1] _ssl.c:504: error:14090086:SSL routines:SSL3_GET_SERVER_CERTIFICATE:certificate verify failed
Logged from file repair.py, line 196
Usage: repair.exe [options]

It opens exefile.exe but that's it.

I really don't want to have to reinstall windows to play
Viti Anirosiri
Perkone
Caldari State
#15 - 2015-06-03 23:34:05 UTC  |  Edited by: Viti Anirosiri
Had the exact same SSL3_GET_SERVER_CERTIFICATE error after upgrading repair.exe to the latest version.

What fixed it for me was to download a fresh repair.exe tool from wiki.eveonline.com/en/wiki/Client_Repair_Tool and NOT upgrade it when asked.
Daily Operation
Center for Advanced Studies
Gallente Federation
#16 - 2015-06-04 08:54:31 UTC  |  Edited by: Daily Operation
Above doesn't work for me, same problem with launcher and now exefile won't load at all.

FIX IT FIX IT FIX IT

E: Now rescache.exe wants to download the whole game. Yay! :^)
Shadow Raptor
Doomheim
#17 - 2015-06-04 17:19:00 UTC
↓

THIS

↑
Konkel
Percussive Diplomacy
Sedition.
#18 - 2015-06-05 04:07:52 UTC
CCPLEASE FIX THIS, ITS A TOUCH REDICULOUS
Eric de'Locke
Federal Navy Academy
Gallente Federation
#19 - 2015-06-05 12:21:12 UTC
Day 2 and the same issue again. I was lucky last night and the launcher updated, now it's "frozen" yet again!!! http://prntscr.com/7deaey

CCP, I highly recommend that you stop coming up with new "features" until all the issues have been fixed correctly. It seem to me that all you're doing is piling bad code on top of bad code. And why is there not a separate patch that can be download without using the launcher? Too easy, maybe?
Terminus Antollare
Un4seen Development
Goonswarm Federation
#20 - 2015-06-05 15:09:40 UTC
Ok, I finally got mine to work, here's what I had to do:

Fresh install
Run rescache
Delete corrupted files
Use the "repair" function in the eve installer
Install new launcher (as linked above)

Hopefully this helps
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