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Singularity launcher 883045 broken - launcher re-install needed

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CCP Habakuk
C C P
C C P Alliance
#1 - 2015-05-21 16:56:40 UTC  |  Edited by: CCP Habakuk
Hi,

Unfortunately the launcher version v.2.2.883045 on Singularity contained a bug, which broke the self-update feature.

To update to a new version you will unfortunately need to reinstall a new launcher version, or you can make a new copy from the TQ client.

Links for the new launcher version v.2.2.884420:
Windows:http://cdn1.eveonline.com/EveOnlineLauncher/beta/EVEOnlineLauncher_2_2_884420.exe
Mac:http://cdn1.eveonline.com/EveOnlineLauncher/beta/EVE%20Online-2.2.884420.macosx.zip

Instructions for re-installing the launcher: https://ccpcommunity.zendesk.com/hc/en-us/articles/202664365-Reinstalling-the-Launcher

CCP Habakuk | EVE Quality Assurance | Team Five 0 | (Team Gridlock)

Bug reporting | Mass Testing
Elenahina
Federal Navy Academy
Gallente Federation
#2 - 2015-05-21 19:16:35 UTC
Just to clarify, if we did not update to the broken version, and update now, it will update as normal and not break - right?

Eve is like an addiction; you can't quit it until it quits you. Also, iderno
d0cTeR9
Caldari Provisions
Caldari State
#3 - 2015-05-21 19:28:08 UTC
Elenahina wrote:
Just to clarify, if we did not update to the broken version, and update now, it will update as normal and not break - right?


I think it breaks... i haven't been on SISI for 2-3 days, tried it this morning and it was not working...

I did the launcher reinstall (takes 30 seconds on Windows) and now it works great.

Been around since the beginning.
CCP Habakuk
C C P
C C P Alliance
#4 - 2015-05-21 20:15:01 UTC
Elenahina wrote:
Just to clarify, if we did not update to the broken version, and update now, it will update as normal and not break - right?


If you did not update to 883045 then you *should* be fine, as far as I can see. If the launcher gets stuck at trying to download the update, then you will need to do the manual installation / revert to TQ.

d0cTeR9: Today morning it updated automatically to 883045.

CCP Habakuk | EVE Quality Assurance | Team Five 0 | (Team Gridlock)

Bug reporting | Mass Testing
Elenahina
Federal Navy Academy
Gallente Federation
#5 - 2015-05-21 20:16:14 UTC
Sounds good. Thanks.

Eve is like an addiction; you can't quit it until it quits you. Also, iderno
Jack Terok
The Scope
Gallente Federation
#6 - 2015-05-22 11:41:19 UTC
CCP Habakuk wrote:
Hi,

Unfortunately the launcher version v.2.2.883045 on Singularity contained a bug, which broke the self-update feature.

To update to a new version you will unfortunately need to reinstall a new launcher version, or you can make a new copy from the TQ client.

Links for the new launcher version v.2.2.884420:
Windows:http://cdn1.eveonline.com/EveOnlineLauncher/beta/EVEOnlineLauncher_2_2_884420.exe
Mac:http://cdn1.eveonline.com/EveOnlineLauncher/beta/EVE%20Online-2.2.884420.macosx.zip

Instructions for re-installing the launcher: https://ccpcommunity.zendesk.com/hc/en-us/articles/202664365-Reinstalling-the-Launcher



Could we also use the Repair.exe to get rid of the broken launcher?
Agent Known
State War Academy
Caldari State
#7 - 2015-05-22 15:04:39 UTC
New launcher works great, thanks. A note...it seems to try and use TQ when the launcher runs after patching. I had to close and open the launcher with my singularity shortcut to switch it back.
CCP Habakuk
C C P
C C P Alliance
#8 - 2015-05-22 16:20:22 UTC
Agent Known wrote:
New launcher works great, thanks. A note...it seems to try and use TQ when the launcher runs after patching. I had to close and open the launcher with my singularity shortcut to switch it back.


This happens as far as I know, when running the launcher directly after installing - as in this case you are not starting through a shortcut.

Luckily it is now very fast to patch back to Sisi, even if you missed to close it in time, as the client is now as small with Download on Demand.

CCP Habakuk | EVE Quality Assurance | Team Five 0 | (Team Gridlock)

Bug reporting | Mass Testing
Utopia Atheras
Powder and Ball Alchemists Union
#9 - 2015-05-22 16:35:26 UTC  |  Edited by: Utopia Atheras
CCP Habakuk wrote:
Hi,

Unfortunately the launcher version v.2.2.883045 on Singularity contained a bug, which broke the self-update feature.

To update to a new version you will unfortunately need to reinstall a new launcher version, or you can make a new copy from the TQ client.

Links for the new launcher version v.2.2.884420:
Windows:http://cdn1.eveonline.com/EveOnlineLauncher/beta/EVEOnlineLauncher_2_2_884420.exe
Mac:http://cdn1.eveonline.com/EveOnlineLauncher/beta/EVE%20Online-2.2.884420.macosx.zip

Instructions for re-installing the launcher: https://ccpcommunity.zendesk.com/hc/en-us/articles/202664365-Reinstalling-the-Launcher


Last night I downloaded the launcher update using the link from above. I downloaded it to my SiSi install folder. I ran it from my SiSi install folder. Despite this, it wanted to update the launcher in the Tranquility install folder. I pointed it manually to the SiSi install folder.

After the installation finished and I launched it, it pointed to Tranquility and because it prompted me to 'do the resource cache migration' [the +13GB one] I cancelled out of it, but I didn't close the launcher immediately. I noticed that in the bottom progress bar, despite the cache migration being cancelled the message was 'extracting information from shared cache.' I let it run through. When I logged into the game, I found myself on Tranqility [because the launcher was still pointing there.] I noticed all my custom settings were gone.

First off, the intro video played. While the video is awesome, I had it disabled. Once I was in, I noticed I lost the following settings:

- Graphics, sound and video options
- Custom NeoCom settings
- All in-game chat channels, except for local, alliance and corporation
- All overview settings

Instead of bashing the keyboard/monitor, as I was a tad ticked off, I decided to log off.

Today, I spent a considerable time mashing the keyboard and fixed both the Tranqility and SiSi launchers/installs [although Tranqility is now yelling at me that I'm running a pre-release version of the launcher, but I can live with that.] Don't ask me how I managed fix the problem[s] because there have been way too many steps involved and I haven't documented them.


I guess, a few things to end with:

1. I would really appreciate if the launcher update didn't mess up one or possibly both the Tranqility and SiSi installations in the future, every time there's a change to the code. It's very annoying and lately I spend more time fixing the installation than actually playing the game.
2. It may be worth investigating the possibility of server side storage of some settings, such as the overview, NeoCom, chat windows and so on. This would help people who have multiple computers and may not always play from the same location.
Destiny Dain2
Your Destiny Corporation
#10 - 2015-05-23 04:22:24 UTC
Works Great and Quick. Thanks.

For anyone who is confused.

1.) Download new launcher and install (Directed at Eve Singularity Folder, by default it is pointed at TQ Eve folder and I have no idea what will happen if you update that one).

2.) Create new shortcut on your desktop, right click, then properties.

3.) Target= \EVE\eve.exe" /server:Singularity

4.) Your good to go
Amak Boma
Dragon Factory
xX SERENITY Xx
#11 - 2015-05-24 09:48:45 UTC
first you need delete old launcher folder. then instlal new launcher , not deleting old launcher may cause complications sush crashes. just in case dont overwrite launcher , just simply delete old and reinstall
Leon Mantis
Limul Tribal
#12 - 2015-05-24 18:31:11 UTC  |  Edited by: Leon Mantis
Right Did all the things possible... even created a new test server installation... launcher works.. but a few seconds after i press the play button it says EVE is not responding...

-Edit- Working fine now, dunno why Lol
Jeven HouseBenyo
Vanity Thy Name Is
#13 - 2015-05-28 19:59:08 UTC
Sigh. No wonder I haven't been getting the updates/patches to download to Sisi for the last week of attempts. Launcher to Sisi broken. Launcher to TQ breaking.

As Charlie Brown would say after missing the football or getting a kite stuck in a tree.... AUGH!

>Jeven

Minny boat flyer, unofficial squeaky wheel.

'Game Ethics and Morality Monitor' I remember promises.

Snark at 11-24/7/365.25. Overshare? Yup.

Yes it's my fault. And if you don't staap it I'll do it again. ;-P

No you can't has my stuffs OR my SPs.
johncjg Khamsi
Cortex Insight
#14 - 2015-07-10 10:57:22 UTC  |  Edited by: johncjg Khamsi
the eveonline singularity launcher will not download the patch. the launcher is version v:2.2.896719
it will not download the patch pleas help. even when i deleted and reinstalled the game
Pegs Thiesant
Miners Inn
Goonswarm Federation
#15 - 2015-07-16 18:43:55 UTC
I have followed all instructions, and am unable to join the Singularity server as it always states that I have the wrong info:

Invalid username / password
Incorrect character name entered

What or if is there a time frame when characters are copied over to this server to be able to use them.

If so when? so that i do not waste your time in asking again.

Kind regards