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Launcher: Click "PLAY", doesn't work

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Odil Enskij
Cagey sloggers
#41 - 2015-05-13 10:11:54 UTC
try rescache.exe and load miss or broken files. after one hour various attempts i was able to log in

"ISK - the ULTIMATE GUIDE to EVE ONLINE"
Sytez
The Scope
Gallente Federation
#42 - 2015-05-13 13:25:13 UTC  |  Edited by: Sytez
After several years away from EVE, I succumbed to a "$29.95 for 90 Days" offer last week. I thought I would have a look at the current state of the game.

I have had the same issue as most others in this thread...click "PLAY" on Launcher, it changes to "LAUNCHING", DirectXRedist.exe launches a command window, 10-20 seconds later "LAUNCHING" changes back to "PLAY".

As Lahxman did, I have tried all of this (and more):

Lahxman wrote:

I tried the following:
`clearing the cache;
`running as administrator;
`opening the launcher, closing it and then running again;
`rescache;
`repair tool;
`exe file;
`setting admin privileges;
`disabling anti-virus;
`disabling user account permissions;
`uninstalling, defragging, running disk utilities;
`installed 4 times (online and offline).


Primary gaming computer is Windows 7. I also installed on another Windows 7 desktop...same result. Installed on a Windows 8.1 laptop...same result.

This made me suspicious of my network or perhaps my ISP. I turned on the WiFi hotspot function of a 4G phone and connected the laptop via that...same result.

Something very fundamental must be wrong. I would not have even believed I could reproduce the problem on such differing machines and networks. Welcome back to EVE!

Turned in a ticket Friday and, not surprisingly, have not had a response as of yet.
Blackfeathers
Unholy Knights of Cthulhu
Test Alliance Please Ignore
#43 - 2015-05-13 22:05:40 UTC
been 7 days for me, same issue. Tickets lodged, emails sent and posting in a few threads. Tried everything aside from a windows re-install. Pretty unhappy about this situation.
Ashlar Maidstone
MoonFyre BattleGroup Holdings
#44 - 2015-05-14 00:47:11 UTC  |  Edited by: Ashlar Maidstone
I am getting an exception message which contains a lot of stuff I don't know what it is. So, I did a repair, cleared cache to no avail and on this little window it says "Start EVE", so in order for me to log in it takes me to an older login screen.

Update, ran rescache, missing 44006 files, currently downloading hopefully.

Update; didn't work so next step is to un install and reinstall?

Update; uninstalled, reinstall did not clear up the issues.

I am using client version 13.04.881.508, that's an older client I think, other than not having access to NES, I can do everything else with no problem. any other ideas???
Midnight Hope
Pator Tech School
Minmatar Republic
#45 - 2015-05-14 02:30:19 UTC
I'm having a similar issue. The launcher would not show any effort towards loading, leaving the status bar and the PLAY button grayed out. I have to wait several minutes for things to go back to normal (the progress bar fills up in yellow and the PLAY button gets enabled) and then I can enter the game.

This started happening after the Mosaic update.

Rescache found some missing files and downloaded them but the problem persists.

Do we ALL have to log tickets of given the widespread of the issue can we expect an answer from CCP in this forum thread that actually helps?
whisper 1
Snickers.
#46 - 2015-05-14 13:21:29 UTC
Midnight Hope wrote:
I'm having a similar issue. The launcher would not show any effort towards loading, leaving the status bar and the PLAY button grayed out. I have to wait several minutes for things to go back to normal (the progress bar fills up in yellow and the PLAY button gets enabled) and then I can enter the game.

This started happening after the Mosaic update.

Rescache found some missing files and downloaded them but the problem persists.

Do we ALL have to log tickets of given the widespread of the issue can we expect an answer from CCP in this forum thread that actually helps?


+1 - Exactly the same problem here, launcher allows me to login, but the status bar and launch button are greyed out. Ive cleared cache; run repair, tried direct exe file etc. All result in the same. Roll
Jack Morrison
Team Liquid crp.
#47 - 2015-05-14 20:26:26 UTC
whisper 1 wrote:
Midnight Hope wrote:
I'm having a similar issue. The launcher would not show any effort towards loading, leaving the status bar and the PLAY button grayed out. I have to wait several minutes for things to go back to normal (the progress bar fills up in yellow and the PLAY button gets enabled) and then I can enter the game.

This started happening after the Mosaic update.

Rescache found some missing files and downloaded them but the problem persists.

Do we ALL have to log tickets of given the widespread of the issue can we expect an answer from CCP in this forum thread that actually helps?


+1 - Exactly the same problem here, launcher allows me to login, but the status bar and launch button are greyed out. Ive cleared cache; run repair, tried direct exe file etc. All result in the same. Roll


+1 grey status bar at the bottom and can't hit play, if i close and open the launcher a few times i might get lucky, workaround - using the exefile directly - annoying

Looking for a group to pew with ? Have a chat with me.
Baldoran Huntara
M Sky Steam
No Bulshit Bros.
#48 - 2015-05-15 04:25:56 UTC
When running Repair.exe it updates repair tool, the following repair did the trick for me
Ashlar Maidstone
MoonFyre BattleGroup Holdings
#49 - 2015-05-15 15:31:00 UTC
As far as I can tell for me the launcher is trashed and completely broken on my computer, doesn't matter how many times to reinstall it still does not work. Part of the problem is with the resources cache and downloading in the background during play. I do seriously believe that a roll back to before they added the resources cache and downloading in the back ground will solve this issue.
Sytez
The Scope
Gallente Federation
#50 - 2015-05-16 23:10:53 UTC
It is particularly encouraging to see there has been no CCP response to this thread for over two weeks now...

The one common factor I find no matter what I try is that, according to LogServer.exe output, the launch fails after successful execution of DirectXRedist.exe. The next line in the ouput is "Invalid Trinity platform dx11". If I force the game to launch as DirectX 9, same result, just says "dx9" instead of "dx11".

After that is is all stacktrace info and shutdown cleanup. The final possible bit of information is this line:

bluepy.Terminate - Reason: Failed to import trinity DLL (ImportError('No module named _trinity_stub_deploy',))


Of course, I have no idea what that means, perhaps someone who does will see it.
Jack Morrison
Team Liquid crp.
#51 - 2015-05-17 06:32:43 UTC
Seems like a few guys got it to work without restarting the launcher (a few times) by switching the language:

https://forums.eveonline.com/default.aspx?g=posts&t=414946&find=unread

Looking for a group to pew with ? Have a chat with me.
Ashlar Maidstone
MoonFyre BattleGroup Holdings
#52 - 2015-05-18 13:22:48 UTC
Sytez wrote:
It is particularly encouraging to see there has been no CCP response to this thread for over two weeks now...

The one common factor I find no matter what I try is that, according to LogServer.exe output, the launch fails after successful execution of DirectXRedist.exe. The next line in the ouput is "Invalid Trinity platform dx11". If I force the game to launch as DirectX 9, same result, just says "dx9" instead of "dx11".

After that is is all stacktrace info and shutdown cleanup. The final possible bit of information is this line:

bluepy.Terminate - Reason: Failed to import trinity DLL (ImportError('No module named _trinity_stub_deploy',))


Of course, I have no idea what that means, perhaps someone who does will see it.


Really encouraged by the lack of responses from CCP on this issue. I guess to them it's not an issue there my only other option is to uninstall the client and close my account when it expires end of July 2015. Nice work CCP, shows you how much you all care about your game.
Luth Curmal
A Blessed Bean
Pandemic Horde
#53 - 2015-05-18 18:42:58 UTC
I used the launchers settings icon (Cog wheel),
then went to 'advanced' then hit 'clear' for 'only cached usernames',
then the client loading bar (Normally greyed out) activates, launcher then runs installs etc.
then loading bar changes to orange and confirms client ready, then I insert username & password to be able to play.

But I have to do this after every logging out and upon each attempt to use launcher again.
Jack Morrison
Team Liquid crp.
#54 - 2015-05-18 19:25:30 UTC
Luth Curmal wrote:
I used the launchers settings icon (Cog wheel),
then went to 'advanced' then hit 'clear' for 'only cached usernames',
then the client loading bar (Normally greyed out) activates, launcher then runs installs etc.
then loading bar changes to orange and confirms client ready, then I insert username & password to be able to play.

But I have to do this after every logging out and upon each attempt to use launcher again.


For me changing the language back and forth does the trick, did you try that ?

Looking for a group to pew with ? Have a chat with me.
Sytez
The Scope
Gallente Federation
#55 - 2015-05-26 17:50:42 UTC
I never received a reply from CCP, but another player, Shrp Shooter, who was having the same problem, did. He forwarded the info to me and I thought I would pass it along, in case it can help others with the issue save time.

Quote:
"Hello, I am GM Akilian.

Thank you for contacting customer support. We apologize for the delay in responding to your ticket. We are seeing an increased load of incoming tickets and as such our response time has suffered. We appreciate your patience and understanding while we work on getting our queues back in order.

It's possible the game has been unable to extract some directx files it needs. Please try manually extracting them. Here are the steps:

1. Download and install UniExtract from this page:

http://legroom.net/software/uniextract

2. Use UniExtract on DirectXRedist in your client's "bin" folder. This should extract five files. Put those files in your bin directory where DirectXRedist is located.
3. Try running the game again.

Should the issue still persist then please contact us again.

With regards,
GM Akilian
CCP Customer Support | EVE Online | DUST 514"


In my case, this did indeed work to fix the problem listed in Post #50, above. Many Thanks, Shrp Shooter!
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