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Issues, Workarounds & Localization

 
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Launcher Keeps Asking for Character Name Although I Have a Static IP
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Algarion Getz
Aideron Corp
#1 - 2015-05-05 12:57:31 UTC  |  Edited by: Algarion Getz
Im using the same IP-Address for years now, i have hundreds or even thousands of logins with the same IP, but a few weeks ago the launcher started asking for character names on every login.

Screenshot: http://fs1.directupload.net/images/150505/7qmyench.jpg

Its not a big problem for me, but it looks like the system behind it is not working properly. I have checked the login IPs on my account management page and they are always the same, but the launcher keeps saying "Since you haven't logged in from this IP before ..."
Thanatos Marathon
Moira.
#2 - 2015-05-07 13:56:47 UTC
I am also constantly being asked for character names on the account to Verify. Unfortunately, it seems that it isn't always matching up with the account I'm actually trying to log into *strange*.

For now I've resorted to using the client file in the Bin folder to be able to logon.

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Algarion Getz
Aideron Corp
#3 - 2015-05-07 16:20:55 UTC
This is getting annoying ....
4 accounts, each character name has 10+ letters + passwords = ~70 chars to type and ~20 mouse clicks everytime when i start my EVE session.

What is also weird, is that after correctly entering your character name, the lauchner often selects another account (probably the default entry in the cached account list) and you have to pick the desired account again from the drop down list.

This is NOT good usability!
Cannie Flippington
School of Applied Knowledge
Caldari State
#4 - 2015-05-07 16:35:30 UTC
I had this happen. Put in my password, asked for character name. Put in my password a second time after confirming my character name then it asked for it a second time. I can understand the IP requests may have increased in frequency due to a new ISP on my end but twice in a row is definitely something fishy. My IP can't change that fast unless I happened to be loggin into Eve at the exact same time my ISP refreshed their network IP's. Not very plausible.
Algarion Getz
Aideron Corp
#5 - 2015-05-08 13:56:12 UTC
Was the problem fixed? I just logged in with all 4 accounts and the lauchner didnt ask a single time for character names.
Thanatos Marathon
Moira.
#6 - 2015-05-08 17:56:40 UTC
It was still a problem for me last night, I'll try again today when I get home.

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Thanatos Marathon
Moira.
#7 - 2015-05-08 19:49:06 UTC
Still not working correctly for me. Submitting a support ticket. Did you do anything to your PC that may have cleaned up the issue?

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Algarion Getz
Aideron Corp
#8 - 2015-05-10 13:30:46 UTC
Thanatos Marathon wrote:
Still not working correctly for me. Submitting a support ticket. Did you do anything to your PC that may have cleaned up the issue?

Nope. I changed nothing on my PC or in the client.

Keep in mind that i have a static IP, if you have a dynamic IP then the launcher probably keeps asking for character names because your IP changes.
Slavealt
Sheep Can Hear A Zipper From A Mile Away
#9 - 2015-05-10 20:04:47 UTC
This has been happening to me off and on since a faillauncher update a couple weeks ago. Usually when it asks, it'll go into an endless loop of asking for character name, then password, then char name again, etc. I usually have to close and reopen the launcher to get it to work.

I also have a static IP.
Thanatos Marathon
Moira.
#10 - 2015-05-11 13:52:15 UTC
Algarion Getz wrote:
Thanatos Marathon wrote:
Still not working correctly for me. Submitting a support ticket. Did you do anything to your PC that may have cleaned up the issue?

Nope. I changed nothing on my PC or in the client.

Keep in mind that i have a static IP, if you have a dynamic IP then the launcher probably keeps asking for character names because your IP changes.



Nah, even with a dynamic it doesn't change every 5 minutes. It is also very easy to determine both your internal (private) and external (public) IP.

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Scarlett Aldun
Republic Military School
Minmatar Republic
#11 - 2015-05-11 16:04:32 UTC
im having this problem too!

i cant log in at all on any of my accounts.

i have tried to put a ticket in but it refers me to the "help center" but then i cant look for my issue because it doesnt log me in or let me log in and when i go to click support a ticket *on the help center* it comes up with an error saying:


"Failed to create user: user cannot be created/updated; this Zendesk account has expired"

and boots me back to the "help center" home page!!!


this is annoying beyond belief
Nocturrne Primitive
Evil Young Flesh
#12 - 2015-05-11 16:08:49 UTC
Same problem, endless loop asking for associated character name. I can logon with the .exe just fine. Please fix it asap. Tickets submitted...
Niamota Olin
Lamorei Prosapia Vexillum
#13 - 2015-05-11 16:31:40 UTC  |  Edited by: Niamota Olin
Same issue, website support ticket tried to be sent, it bugged out too.

edit nb. Definitely something very wrong, you can enter the WRONG password and it still gives the same not the same IP address loop.
Nocturrne Primitive
Evil Young Flesh
#14 - 2015-05-11 17:04:59 UTC
I got a reply to my ticket with a fix that seems to work for me. After entering your associated character name, click "Continue" instead of hitting enter. So far, it is working. I had to do it once on my main and alt, then it didn't ask the next time.
Scarlett Aldun
Republic Military School
Minmatar Republic
#15 - 2015-05-11 17:09:59 UTC
ahh i see pahaha ill give that ago


thanks man
Searten Sabiz
Maeda-Koru Group
#16 - 2015-05-11 17:18:52 UTC
Niamota Olin wrote:
Same issue, website support ticket tried to be sent, it bugged out too.

edit nb. Definitely something very wrong, you can enter the WRONG password and it still gives the same not the same IP address loop.


This is probably intentional. This way you don't know if it's the character name / Authenticator code that's wrong or the password. I get the "Enter a character name" message only when I enter the wrong password.

Also, the launcher doesn't remember you because of your IP address, but based on the computer you use. My main PC gets a new IP adress every night and I use my notebook from many different networks and was only asked once to enter a character name per account on either device.
TigerXtrm
KarmaFleet
Goonswarm Federation
#17 - 2015-05-11 17:30:12 UTC
Nocturrne Primitive wrote:
I got a reply to my ticket with a fix that seems to work for me. After entering your associated character name, click "Continue" instead of hitting enter. So far, it is working. I had to do it once on my main and alt, then it didn't ask the next time.


Well that's flippin stupid, but it did work. CCP, fix your launcher. This is BS.

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Thanatos Marathon
Moira.
#18 - 2015-05-13 18:02:24 UTC
Nocturrne Primitive wrote:
I got a reply to my ticket with a fix that seems to work for me. After entering your associated character name, click "Continue" instead of hitting enter. So far, it is working. I had to do it once on my main and alt, then it didn't ask the next time.


Worked for the first account I logged in, but when I go to run another one the play button is greyed out.

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Devilish Ledoux
GoonWaffe
Goonswarm Federation
#19 - 2015-05-17 00:03:10 UTC
This is a stupid and annoying security feature. All it does it make people less likely to use the launcher except to download updates.
Thanatos Marathon
Moira.
#20 - 2015-05-22 18:11:25 UTC
Removing the launcher and downloading the Beta one has finally fixed my launcher issues. \o/

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