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For those that missed out on the CCP Holiday Gift.

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GM Spiral
Game Master Retirement Home
#1 - 2011-12-26 13:49:03 UTC  |  Edited by: CCP Navigator
This is a re-post of my reply to this thread. Posted here in hopes of greater visibility.

Please do not hesitate to forward this to friends, corpmates or alliance buddies that may have missed out.

In regards to the CCP Holiday Gifts:

  • The deadline for redeeming the CA-1 implant was at 23:59 on the 5th of December
  • The deadline for redeeming the CA-2 implant was at 23:59 on the 21st of December
  • The deadline for choosing a gift was at 23:59 on the 21st of December.
  • The Neural Remap gift was scripted to be given out at 14:00 on the 22nd of December. It was automatically applied to the highest skill point character on the account.
  • Other gifts chosen were made available through the redeeming system at 00:00 on the 22nd.


We are aware of a large number of players that were fully eligible for the holiday gifts but either never chose a gift or did not redeem them in time. The implants were automatically added to your account's redeeming system, but were set to expire after a set date. The Choose A Gift program was facilitated through the Account Management pages on the EVE Online website.

The current situation is not the way we would have wanted it to be as the gifts are supposed to be something nice and fun for the holidays and not a tool of discord. This may have happened due to the time set for the deadlines, communication could perhaps have been improved or any other number of things. But we do know that less people received their holiday gift than should have. We are looking into possibilities to amend this in some manner. We'll be updating with further news later in the week.

In the meantime, if you missed out on the holiday gifts for any reason then please send us a petition. We are trying to be as accommodating as we can over the holidays in regards to the holiday gifts.



AttentionAttentionAttentionUPDATEAttentionAttentionAttention

  • Any pilot with an active account from and including November 29th until and including December 5th is eligible to request the CA-1 Genolution implant if they missed the deadline to claim it if they petition before January 5th 2012.
  • Any pilot with an active account from and including December 12th until and including December 21st is eligible to request the CA-2 Genolution implant if they missed the deadline to claim it if they petition before January 5th 2012.
  • Any pilot with an active account from and including December 12th until and including January 5th is eligible to request one gift from the Choose A Gift program if they petition before January 5th 2012.

Customer support is very aware that response times to billing petitions are taking a very long time right now over the holidays, but rest assured that all petitions will be replied to. With more GM drones returning from the holidays we should be back up to speed shortly after the New Year.

AttentionAttentionAttention





AttentionAttentionAttentionWhen you petition:AttentionAttentionAttention


  • Submit the petition to the Billing category under Reactivation Offers.
  • If you have more than one account affected, list all of them in a single petition.
  • If you wish for the Neural Remap, list the character to receive them on each account claiming that option.


AttentionPlease let your friends, corpmates and alliance buddies know that we are helping with this if they missed out!Attention


On behalf of EVE Online Customer Support I would like to wish you all happy holidays.

Senior Game Master | CCP Games Customer Support Team

Helping capsuleers since 2004.
Ifly Uwalk
Perkone
Caldari State
#2 - 2011-12-26 19:45:52 UTC
Win. OP is full of it.
DeMichael Crimson
Republic University
Minmatar Republic
#3 - 2011-12-27 00:31:27 UTC  |  Edited by: DeMichael Crimson
Nice to see the Holiday Spirit is still alive in CCP.

+1



EDIT:
Might be a good idea to post a link to this thread in all of the sub forum channels.

'The Plan' | California Eve Players | Proposal - The Endless Battle
Amitious Turkey
10kSubnautic
Warriors of the Blood God
#4 - 2011-12-27 05:32:07 UTC
Petition sent, thanks CCP.

Now, where are my snowballs...

I like to lick things.

Haunting the forums since 03.
Venkul Mul
Vikramaditya
#5 - 2011-12-27 08:14:44 UTC
Thanks.
Ralnik
Mutineers
#6 - 2011-12-27 21:27:24 UTC
GM Spiral wrote:

  • The Neural Remap gift was scripted to be given out at 14:00 on the 22nd of December. It was automatically applied to the highest skill point character on the account.


    • I wish I would have known it was going to work in this manor. I wanted my remaps to go to chars I'm currently training have less SP's. Instead the remaps went to two chars I didn't want them to go to. Both of which I have plans to sell in the next month or two, kinda not doing much for me.

    Is there anyway to get the remap move to the chars I wanted it to go to?
    Tork Norand
    Perkone
    Caldari State
    #7 - 2011-12-28 01:41:07 UTC
    Ralnik wrote:
    GM Spiral wrote:

  • The Neural Remap gift was scripted to be given out at 14:00 on the 22nd of December. It was automatically applied to the highest skill point character on the account.


    • I wish I would have known it was going to work in this manor. I wanted my remaps to go to chars I'm currently training have less SP's. Instead the remaps went to two chars I didn't want them to go to. Both of which I have plans to sell in the next month or two, kinda not doing much for me.

    Is there anyway to get the remap move to the chars I wanted it to go to?


    I remember seeing that this could also be petitioned and they would relocate the remap. Without trying to find the notice, I'd put it through the same location as is mentioned in the OP.

    --Tork. CEO and Herder of Cats.
    myFORUMalt alts
    Doomheim
    #8 - 2011-12-28 03:15:26 UTC
    Hey,
    Im confused about something. When i heard that one offer was expiring i thought it was the original implant that came out with the crucible expansion. So, the 21st deadline approached and i claimed an implant. little did i know that the neural remap had to be claimed on a website instead of through eve itself, and little did i know that the ca-1 implant had expired 15 days prior, and i dont remember any notification for that. So now i have 2 ca-2 implants, no neural remaps and still confused on why ccp would go outside the game to do this. Its like getting fisted twice, if i was gunna get screwed into implants im never gunna use, i should have atleast get four. I think the real question is, why would our holiday gifts expire, ever, and why before the holiday?
    I mean, why have any expiration date.
    Im just mad, and trolling over my own stupid moves, but i was really looking forward to an extra neural remap

    that is all

    Yes, I complain about things I don't like.
    GM Spiral
    Game Master Retirement Home
    #9 - 2011-12-28 08:47:38 UTC
    Ralnik wrote:
    GM Spiral wrote:

  • The Neural Remap gift was scripted to be given out at 14:00 on the 22nd of December. It was automatically applied to the highest skill point character on the account.


    • I wish I would have known it was going to work in this manor. I wanted my remaps to go to chars I'm currently training have less SP's. Instead the remaps went to two chars I didn't want them to go to. Both of which I have plans to sell in the next month or two, kinda not doing much for me.

    Is there anyway to get the remap move to the chars I wanted it to go to?


    Yes, petition as outlined in the OP. :)

    Senior Game Master | CCP Games Customer Support Team

    Helping capsuleers since 2004.
    GM Spiral
    Game Master Retirement Home
    #10 - 2011-12-28 08:49:47 UTC
    myFORUMalt alts wrote:
    Hey,
    Im confused about something. When i heard that one offer was expiring i thought it was the original implant that came out with the crucible expansion. So, the 21st deadline approached and i claimed an implant. little did i know that the neural remap had to be claimed on a website instead of through eve itself, and little did i know that the ca-1 implant had expired 15 days prior, and i dont remember any notification for that. So now i have 2 ca-2 implants, no neural remaps and still confused on why ccp would go outside the game to do this. Its like getting fisted twice, if i was gunna get screwed into implants im never gunna use, i should have atleast get four. I think the real question is, why would our holiday gifts expire, ever, and why before the holiday?
    I mean, why have any expiration date.
    Im just mad, and trolling over my own stupid moves, but i was really looking forward to an extra neural remap

    that is all


    I can't comment on how things should or should not have been, but please send us a petition and we'll see what we can do for you.



    We're sorry that we can't respond to everyone immediately, but rest assured that you will be responded to.

    Senior Game Master | CCP Games Customer Support Team

    Helping capsuleers since 2004.
    Kendaris Amalia
    DUST Expeditionary Team
    Good Sax
    #11 - 2011-12-28 12:53:55 UTC  |  Edited by: Kendaris Amalia
    GM Spiral please move my denied petition to the Billing category under Reactivation Offers.


    20111211-​2705357-6B​0E5CE6

    Thank you,
    Kendaris Amalia
    DUST Expeditionary Team
    Good Sax
    #12 - 2011-12-28 16:29:22 UTC
    Thank you GM Spiral,
    Pain Free
    School of Applied Knowledge
    Caldari State
    #13 - 2011-12-29 04:56:50 UTC
    I certainly appreciate the effort gone into these gifts. To be honest, the only gift of any use to my toons would have been the Skill Remap. The implants would have not helped any of my toons. I believe the more senior players probably have a similiar view. Please don't take this personally, while I SINCERELY THANK YOU for the remaps, I will still pass on the implants. Regardless of anyone's view, please keep up the good honest hard work that you guys do everyday. Cheers!
    GM Spiral
    Game Master Retirement Home
    #14 - 2011-12-29 16:23:39 UTC
    The OP has been updated with new information.

    Senior Game Master | CCP Games Customer Support Team

    Helping capsuleers since 2004.
    Cailais
    The Red Pill Taker Group
    #15 - 2011-12-29 18:25:57 UTC
    Epic stuff. For some reason Santa seemed to have missed my deliver - and I had been extremely good! well ok, reasonably good. Hope those petition Elves can get my prezzies delivered! Big smile

    Oh wai..I said 'Elves'...in EVE.....Shocked

    C.
    Indahmawar Fazmarai
    #16 - 2011-12-30 20:32:06 UTC
    Any chance we can get some atention to the WiS thread, please? Now that every gil who missed his chance to claim the gifts will make life miserable to every petitioneer who thought that having 5,500 petitions stuck was already bad? Roll
    TheMean Machine
    Caldari Provisions
    Caldari State
    #17 - 2012-01-01 19:49:16 UTC
    why do we have to petition this instead of just re-activating the gift-selection on all accounts which haven't made use of it?
    looks for me like a ******** employment-creation measure for the GMs...
    GM Spiral
    Game Master Retirement Home
    #18 - 2012-01-05 12:27:09 UTC
    Sorry for the delay for further updates.

    We received significantly more petitions related to this than expected. We are looking for ways to tackle this in a fair manner for all involved. There will be delays in responses to those that petitioned for the gifts, but rest assured that all petitions will be responded to.

    Thank you for your patience.

    Senior Game Master | CCP Games Customer Support Team

    Helping capsuleers since 2004.
    leavwiz
    AWE Corporation
    Intrepid Crossing
    #19 - 2012-01-05 21:29:56 UTC
    cant beat offering a gift that many dont even figure out how to acquire because it requires going to your account management function rather than the in game claim system , and then following it up with a system clogging petition requirement that also doesnt work because the system is clogged.