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Launcher: Click "PLAY", doesn't work

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Blackfeathers
Unholy Knights of Cthulhu
Test Alliance Please Ignore
#21 - 2015-05-07 03:26:05 UTC
Killian Redbeard wrote:
GM Akilian wrote:
DscoutPSA wrote:
GM Akilian wrote:
Hi guys,

It's possible the delay you are getting is because the launcher is downloading some resources each time. Here are some tips you can try.

Open up the launcher settings window. In the download tab, tick the download all resource files. Then restart the launcher.

If the issue still persists it could be a folder permission issue within the operating system. If that is the case then try right click on the launcher or the icon you use to start the game and select run as administrator from the drop down list. This should repair any folder permission errors.

Should that still not resolve the issue. Then please navigate to your EVE installation folder and run rescache.exe from there. This program will verify the files in your shared resource cache folder and replace any corrupt files. It will also offer to download any missing files for you. If you download these files then hopefully the delay you are experiencing will be gone.


Did All of these - still greyed out PLAY button.


If the launcher is updating but the play button remains gray after logging in then please try navigating to the EVE installation folder then open the bin folder. There you should find exefile.exe please try right clicking it and selecting run as administrator from the drop down list. This should bypass the launcher and correct any incorrect folder permissions for the client. Once you have started the game this way please try closing the launcher and the client and then try starting the game again.


Cleared cache, Run launcher as Admin, went to folder ran the rescahe.exe. Game just gets the Not Responding when client launches.

Running the exefile.exe ( Running as Administrator) does the same thing the launcher does. It starts to launch the game but doesn't. Look in Task Manager and it says Eve --> Not Responding.

Was working fine until patch today.



I'm having this issue, only since this morning though. Worked before downtime.
Dermeisen
#22 - 2015-05-07 07:18:16 UTC  |  Edited by: Dermeisen
I've tried all these things:

I uninstalled Eve and downloaded and reinstalled it.

I uninstalled my virus software, after the issues that have already been talked about in the thread.

I uninstalled Eve and reinstalled it for the second time.

I rebooted and then repaired, all fine but the issue remains the client doesn't start after login.

I downloaded all the resources as suggested, and then ran the resource cache app: all files verified, 0 corrupt and 0 not yet downloaded.


*************************The issue is that Eve won't launch after I log in via the launcher.*****************************

Nothing is working for me!

"Not the Boreworms!"
Blackfeathers
Unholy Knights of Cthulhu
Test Alliance Please Ignore
#23 - 2015-05-07 07:30:46 UTC
Yeah - I've done all those too- re-installed loads of times.
Demons Hell
Brutor Tribe
Minmatar Republic
#24 - 2015-05-07 12:07:43 UTC
/* Open up the launcher settings window. In the download tab, tick the download all resource files. Then restart the launcher. */

thnx
S1euth
The Graduates
The Initiative.
#25 - 2015-05-07 12:09:02 UTC  |  Edited by: S1euth
Dermeisen wrote:
I've tried all these things:

*************************The issue is that Eve won't launch after I log in via the launcher.*****************************



Exact same issue for me. Last night it worked fine. This morning, I authenticate and the launcher changes to "launching" for 6-8 seconds and then nothing. The "play" button cycles back and appears again.

recache.exe was the solution that worked for me - it took a while, but 123 files totalling about 72mb were missing and needed to be redowloaded. The launcher didnt identify these missing files.
Dermeisen
#26 - 2015-05-07 19:34:18 UTC
Dermeisen wrote:
I've tried all these things:

I uninstalled Eve and downloaded and reinstalled it.

I uninstalled my virus software, after the issues that have already been talked about in the thread.

I uninstalled Eve and reinstalled it for the second time.

I rebooted and then repaired, all fine but the issue remains the client doesn't start after login.

I downloaded all the resources as suggested, and then ran the resource cache app: all files verified, 0 corrupt and 0 not yet downloaded.


*************************The issue is that Eve won't launch after I log in via the launcher.*****************************

Nothing is working for me!


DAY TWO

The PLAY button is NOT greyed it does the launching roll over and the application exefile.exe is executed. In the resource monitor this file is described as CCP ExeFile, and further its Status indicates that it is 'not responding'.

The reason give for the crash is as follows

Description:
A problem caused this program to stop interacting with Windows.

Problem signature:
Problem Event Name: AppHangB1
Application Name: exefile.exe
Application Version: 2015.3.87.336
Application Timestamp: 550829e6
Hang Signature: e59a
Hang Type: 0
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057
Additional Hang Signature 1: e59a8ccaa6be227f79af6f26ebf76d30
Additional Hang Signature 2: 27cb
Additional Hang Signature 3: 27cb6ed248d2e9914fe078cc61b4f44c
Additional Hang Signature 4: e59a
Additional Hang Signature 5: e59a8ccaa6be227f79af6f26ebf76d30
Additional Hang Signature 6: 27cb
Additional Hang Signature 7: 27cb6ed248d2e9914fe078cc61b4f44c

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt


I hope this is useful to someone who is more tec savvy than I am.

"Not the Boreworms!"
Kacer Xenro
The Scope
Gallente Federation
#27 - 2015-05-07 19:34:56 UTC
What is going on with this patch, i'm running the rescache as suggested, i've scanned almost 30.000 files, and i've got 3200 corrupted files. How on earth does this happen o0
Svarogych
Aliastra
Gallente Federation
#28 - 2015-05-07 21:02:44 UTC
Shocked rescache.exe helped me too, 8 broken files and 2 hours of rebooting, uninstalling, changing network config, etc.
Blackfeathers
Unholy Knights of Cthulhu
Test Alliance Please Ignore
#29 - 2015-05-08 07:43:30 UTC
Rescache comes up saying no corrupt or missing files for me - still not working. Re-installed a few times - still no joy.
w33Daz
Empire Assault Corp
Dead Terrorists
#30 - 2015-05-08 09:27:26 UTC
Hi , also having issues from today , done the rescache only 2 files corrupted asked to download , "y" , downloaded restarted launcher now with full GREY play button , was sticking in task manager before whilst rolling play button now i can get logged in from using the bin>eve.exe , the launcher has broken :O
Menkary Hardluck
Federal Navy Academy
Gallente Federation
#31 - 2015-05-08 22:49:03 UTC
GM Akilian wrote:
DscoutPSA wrote:
[quote=GM Akilian]Hi guys,

It's possible the delay you are getting is because the launcher is downloading some resources each time. Here are some tips you can try.

Open up the launcher settings window. In the download tab, tick the download all resource files. Then restart the launcher.

If the issue still persists it could be a folder permission issue within the operating system. If that is the case then try right click on the launcher or the icon you use to start the game and select run as administrator from the drop down list. This should repair any folder permission errors.

Should that still not resolve the issue. Then please navigate to your EVE installation folder and run rescache.exe from there. This program will verify the files in your shared resource cache folder and replace any corrupt files. It will also offer to download any missing files for you. If you download these files then hopefully the delay you are experiencing will be gone.


Did All of these - still greyed out PLAY button.


If the launcher is updating but the play button remains gray after logging in then please try navigating to the EVE installation folder then open the bin folder. There you should find exefile.exe please try right clicking it and selecting run as administrator from the drop down list. This should bypass the launcher and correct any incorrect folder permissions for the client. Once you have started the game this way please try closing the launcher and the client and then try starting the game again.



Ok, I did all that and I still get the greyed out PLAY button. What now?
Lord Ravenknight
Estrale Frontiers
#32 - 2015-05-09 10:11:03 UTC
Same issue here. Play button greyed out and can only play via exefile. I have completely reinstalled the game and tried all of the above.
Menkary Hardluck
Federal Navy Academy
Gallente Federation
#33 - 2015-05-09 23:55:59 UTC
Ok, I am on intermittently. Here is how I have been successfully logging on: I pull up the launcher and then let it sit and ****ABSOLUTELY DO NOT TOUCH ANYTHING WHAT SO EVER AT ALL****. The do not touch anything at all bit is extremely important. If some other program gets touched or there is seemingly any activity, then it's a greyed out play button. I have to wait about 10 minutes or so, then I type the password and log in, then it comes up correctly. Something is going on behind the scenes. What is happening in those 10 minutes? I don't get any sort of a status bar or error message.
Angelic Resolution
The Arcanum
#34 - 2015-05-11 08:58:18 UTC
Try running it from: C:\Program Files (x86)\CCP\EVE\bin\exefile.exe

I've been having the same issues, I've put my PC in the DMZ, ran a few network traces and no issues found. Decided to run the eve file directly and I was in straight away. Might have been a fluke, might not have been. Give it a shot JIC.
Glarion Garnier
Thermal reaction
#35 - 2015-05-12 22:09:54 UTC  |  Edited by: Glarion Garnier
I uninstalled the whole game after some problems loggin in and getting the grey button.

Now when I downloaded the client installer. I get same launcher that wont start download of the client nor will it allow me to log in (to see if the download happens afer log in) I just get gray button.

Before the whole uninstall I tried the delete laucher directory method but .. using rapeir after that gives me just some error message after the repair hass been going on for a little while.
Treyah
Sebiestor Tribe
Minmatar Republic
#36 - 2015-05-12 23:30:40 UTC
Glarion Garnier wrote:
I uninstalled the whole game after some problems loggin in and getting the grey button.

Now when I downloaded the client installer. I get same launcher that wont start download of the client nor will it allow me to log in (to see if the download happens afer log in) I just get gray button.

Before the whole uninstall I tried the delete laucher directory method but .. using rapeir after that gives me just some error message after the repair hass been going on for a little while.


Exact same issue I have!! I wonder if they are even trying to fix this launcher?
lapotiere
The Scope
Gallente Federation
#37 - 2015-05-13 01:41:38 UTC
got the same issue here,just bypass the laucher step to make eve work
Treyah
Sebiestor Tribe
Minmatar Republic
#38 - 2015-05-13 01:51:52 UTC
lapotiere wrote:
got the same issue here,just bypass the laucher step to make eve work


I can't do that because I can't update :(
Odil Enskij
Cagey sloggers
#39 - 2015-05-13 04:29:02 UTC
Treyah wrote:
lapotiere wrote:
got the same issue here,just bypass the laucher step to make eve work


I can't do that because I can't update :(


also can't update game or repair.exe tool

urlopen error [Errno 11002] getaddrinfo failed: 'http://cdn1.eveonline.com/client_repair/360/repair.exe

"ISK - the ULTIMATE GUIDE to EVE ONLINE"
Lahxman
Sebiestor Tribe
Minmatar Republic
#40 - 2015-05-13 05:03:44 UTC  |  Edited by: Lahxman
I've been having the same problem with the "LAUNCHING" button rolling over and the exe-file "Not Responding".

I tried the following:
`clearing the cache;
`running as administrator;
`opening the launcher, closing it and then running again;
`rescache;
`repair tool;
`exe file;
`setting admin privileges;
`disabling anti-virus;
`disabling user account permissions;
`uninstalling, defragging, running disk utilities;
`installed 4 times (online and offline).

Now I'm frustrated, have submitted a ticket and suspended my account.

Follow-up:
" enabling a check of the shared cache resources in the launcher settings does not work;
" swithcing between a dsl fixed line or faster lte connection does not work;
" changing password does not work.
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