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Authenticator Issues
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Petra Hakaari

Stalking Wolfpack

Likes received: 135

#1 - 2015-04-30 14:24:30 UTC

I'm having a weird problem, i think it might be easy to solve but was wondering if devs ara aware and some other folks are having this too.

The thing is that since i enabled the authenticator, even that i clic the "dont ask for this computer again" it keeps asking, its not a biggie, i have this fancy icon on my smartphone's desktop but still, its an issue :)

Because tities .

Perkone Caldari State 3
Shang Ty Perkone Caldari State Likes received: 3	#2 - 2015-04-30 22:02:30 UTC Same here. I ended up taking the phone based authenticater off, and now it just e-mails me anytime I switch characters. Pretty annoying.

Doomheim 0
BoeBam Navi Doomheim Likes received: 0	#3 - 2015-05-01 15:22:39 UTC Dido I hate having to use my ipad and getting a code off it also I am having a problem with launcher with the user name and settings not saving the day after the patch

NURDS INC 3
Shadow Smelts NURDS INC Likes received: 3	#4 - 2015-05-04 11:09:18 UTC same here. i need to turn off the authenticator as well

Aliastra Gallente Federation 0
Neoki Aliastra Gallente Federation Likes received: 0	#5 - 2015-05-06 05:30:09 UTC Also having this issue, both with the website and the launcher, my IP is static yet it seems like the game/website see's a different IP every time.

Hostile. PURPLE HELMETED WARRIORS 23
Dwaigon Aumer Hostile. PURPLE HELMETED WARRIORS Likes received: 23	#6 - 2015-05-10 11:14:05 UTC Having the same issue here, multiple people i spoke to have the same problem. Minmatar FTW!!

Federal Navy Academy Gallente Federation 2,014
Tyberius Franklin Federal Navy Academy Gallente Federation Likes received: 2,014	#7 - 2015-05-10 22:33:57 UTC \| Edited by: Tyberius Franklin Option to remember only worked for me after the second time inputting it without closing the launcher. For some reason it never remembered the setting or the account name after only logging in once. And nevermind, it worked when relaunching the launcher but got reset after a reboot.

Vacant Glare

Nefariam Cementarii

Likes received: 14

#8 - 2015-05-11 16:37:34 UTC

Quote:

Important Information - Two-Factor Authentication

Dear ********,

We sent you this mail since you have Two Factor Authentication enabled. Because of an update we just issued to the Two Factor Authentication system you need to enable the authenticator for your smartphone on the Account Management website again.

Please click here to activate the authenticator for your smartphone:
https://secure.eveonline.com/

If you have any questions, please contact customer support at support@eveonline.com. Always remember to log out after you visit your account page from a public computer!

Best Regards,
EVE Online Customer Support

CCP just made an update to the two stage authenicator thing. But did not bother to inform anyone beforehand. so hoepfully this will have helped.

@ CCP a pictorial guide to getting the CCP system installed and enabled on Android and IOS would be useful Hint!!!


Dwaigon Aumer Hostile. PURPLE HELMETED WARRIORS Likes received: 23	#9 - 2015-05-12 16:58:27 UTC Nope didn't helped Minmatar FTW!!

All Faded Away 0
Mindz All Faded Away Likes received: 0	#10 - 2015-05-12 21:30:07 UTC I have the same problem here. Every time i am starting the launcher, it asks for the verification code. The "dont ask" checkbox does nothing.