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Issues, Workarounds & Localization

 
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Launcher unresponsive, progress bar empty

Author
Primary This Rifter
Mutual Fund of the Something
#1 - 2015-05-04 10:47:18 UTC  |  Edited by: Primary This Rifter
Starting last week, when starting my launcher occasionally I'll be greeted with this. The launcher shows no progress bar, no indications that it's downloading anything or checking the client or the cache. It stays this way for about 5-10 minutes, during which time I can't launch the game. Eventually the progress bar fills up and the launcher says that the client is ready, and I can resume normal use. This is kind of frustrating, though.

I'm running this on Windows 8.1.
Padou Eliar
Center for Advanced Studies
Gallente Federation
#2 - 2015-05-04 12:03:43 UTC  |  Edited by: Padou Eliar
Same thing here, on two way differents PCs Win 7 - Win 8.1, i bet it's a networking issue. Any way to download patch without launcher? (The game worked proprely, launcher bypassed, yesterday)

EDIT Launcher Log
[0403/210258:INFO:CONSOLE(0)] "The page at about:blank displayed insecure content from launcher:javascriptReady.
," source: (1)
[0403/210318:INFO:CONSOLE(0)] "The page at about:blank displayed insecure content from launcher:javascriptReady.
," source: (1)
[0404/162238:INFO:CONSOLE(0)] "The page at about:blank displayed insecure content from launcher:javascriptReady.
," source: (1)
[0404/162405:INFO:CONSOLE(0)] "The page at about:blank displayed insecure content from launcher:javascriptReady.
," source: (1)
[0404/162522:INFO:CONSOLE(0)] "The page at about:blank displayed insecure content from launcher:javascriptReady.
," source: (1)
[0404/231334:INFO:CONSOLE(0)] "The page at about:blank displayed insecure content from launcher:javascriptReady.
," source: (1)
[0405/140646:INFO:CONSOLE(0)] "The page at about:blank displayed insecure content from launcher:javascriptReady.
," source: (1)
[0405/191718:INFO:CONSOLE(0)] "The page at about:blank displayed insecure content from launcher:javascriptReady.
," source: (1)
[0406/185548:INFO:CONSOLE(0)] "The page at about:blank displayed insecure content from launcher:javascriptReady.
," source: (1)
[0407/194130:INFO:CONSOLE(0)] "The page at about:blank displayed insecure content from launcher:javascriptReady.
," source: (1)
[0407/203014:INFO:CONSOLE(0)] "The page at https://login.eveonline.com/launcher?client_id=eveLauncherTQ#access_token=hFji8dsMPHdmPkMhEusC98HrGdURKlGJrQvueBT9xMS89e22JMYkbq4EgYPQtCR-AGLsn9md-tSF2-1upy4G3Q2&token_type=Client&expires_in=600 displayed insecure content from cef-error:.
," source: (1)
[0407/203014:INFO:CONSOLE(0)] "Unsafe JavaScript attempt to access frame with URL cef-error: from frame with URL https://client.eveonline.com/launcherv3/en?steam_token=[*cuted*]. Domains, protocols and ports must match.
," source: (1)
[0407/203014:INFO:CONSOLE(0)] "Unsafe JavaScript attempt to access frame with URL cef-error: from frame with URL https://client.eveonline.com/launcherv3/en?steam_token=[*cuted*] Domains, protocols and ports must match.
," source: (1)
[0407/203014:INFO:CONSOLE(0)] "Uncaught TypeError: Property 'eval' of object [object DOMWindow] is not a function," source: https://client.eveonline.com/bundles/scripts?v=2XwfT5bp2SrHooBUqo3-nlL5ha7CK0kp61YSTX_ZV9A1(1)
[0407/203254:INFO:CONSOLE(0)] "The page at about:blank displayed insecure content from launcher:javascriptReady.
," source: (1)
[0408/235116:INFO:CONSOLE(0)] "The page at about:blank displayed insecure content from launcher:javascriptReady.
," source: (1)
[0409/181751:INFO:CONSOLE(0)] "The page at about:blank displayed insecure content from launcher:javascriptReady.
," source: (1)
[0409/212713:ERROR:ssl_client_socket_nss.cc(1530)] handshake with server bam.nr-data.net:443 failed; NSS error code -5928, net_error -103
[0410/144701:INFO:CONSOLE(0)] "The page at about:blank displayed insecure content from launcher:javascriptReady.
," source: (1)
[0411/202253:INFO:CONSOLE(0)] "The page at about:blank displayed insecure content from launcher:javascriptReady.
," source: (1)
[0411/222054:ERROR:ssl_client_socket_nss.cc(1530)] handshake with server crest.eveonline.com:443 failed; NSS error code -5961, net_error -101
[0411/222054:ERROR:ssl_client_socket_nss.cc(1530)] handshake with server client.eveonline.com:443 failed; NSS error code -5961, net_error -101
[0411/222114:ERROR:ssl_client_socket_nss.cc(1530)] handshake with server crest.eveonline.com:443 failed; NSS error code -5961, net_error -101
[0412/125751:INFO:CONSOLE(0)] "The page at about:blank displayed insecure content from launcher:javascriptReady.
," source: (1)
[0412/130249:INFO:CONSOLE(0)] "XMLHttpRequest cannot load https://crest.eveonline.com/?_=1428836270321. Origin https://client.eveonline.com is not allowed by Access-Control-Allow-Origin.," source: (1)
[0412/130309:INFO:CONSOLE(0)] "XMLHttpRequest cannot load https://crest.eveonline.com/?_=1428836270322. Origin https://client.eveonline.com is not allowed by Access-Control-Allow-Origin.," source: (1)
[0412/130448:INFO:CONSOLE(0)] "XMLHttpRequest cannot load https://crest.eveonline.com/?_=1428836270323. Origin https://client.eveonline.com is not allowed by Access-Control-Allow-Origin.," source: (1)
[0412/130508:INFO:CONSOLE(0)] "XMLHttpRequest cannot load https://crest.eveonline.com/?_=1428836270324. Origin https://client.eveonline.com is not allowed by Access-Control-Allow-Origin.," source: (1)
[0412/130528:INFO:CONSOLE(0)] "XMLHttpRequest cannot load https://crest.eveonline.com/?_=1428836270325. Origin https://client.eveonline.com is not allowed by Access-Control-Allow-Origin.," source: (1)
[0412/130548:INFO:CONSOLE(0)] "XMLHttpRequest cannot load https://crest.eveonline.com/?_=1428836270326. Origin https://client.eveonline.com is not allowed by Access-Control-Allow-Origin.," source: (1)
[0412/130608:INFO:CONSOLE(0)] "XMLHttpRequest cannot load https://crest.eveonline.com/?_=1428836270327. Origin https://client.eveonline.com is not allowed by Access-Control-Allow-Origin.," source: (1)
[0412/180349:INFO:CONSOLE(0)] "The page at about:blank displayed insecure content from launcher:javascriptReady.
," source: (1)
[0413/184154:INFO:CONSOLE(0)] "The page at about:blank displayed insecure content from launcher:javascriptReady.
," source: (1)
[0413/220442:INFO:CONSOLE(0)] "The page at about:blank displayed insecure content from launcher:javascriptReady.
," source: (1)
[0414/173902:INFO:CONSOLE(0)] "The page at about:blank displayed insecure content from launcher:javascriptReady.
," source: (1)
[0415/175633:INFO:CONSOLE(0)] "The page at about:blank displayed insecure content from launcher:javascriptReady.
," source: (1)
[...]
Bronte Australis
Clan Australis - Research
#3 - 2015-05-04 13:03:27 UTC
I too have encountered this issue.

However, I have found closing all instances of IE prior to opening the launcher will stop this occurring.

I suspect that the security settings in IE are interfering with the scripts on the launcher page.

Hope this helps our.

Thanks


Primary This Rifter
Mutual Fund of the Something
#4 - 2015-05-04 13:07:17 UTC  |  Edited by: Primary This Rifter
I don't use IE.

Edit: I noticed this started happening around when I enabled two-factor authentication, but I can't imagine that would have anything to do with this
shifter ranes
The Mythically Intoxicated
#5 - 2015-05-04 13:33:20 UTC
I am having the same issue as above Sad
Padou Eliar
Center for Advanced Studies
Gallente Federation
#6 - 2015-05-04 13:35:16 UTC  |  Edited by: Padou Eliar
I fixed it, it was a networking issue... Something went wrong between me and CCP update servers. Try using a free vpn service (I used cyberghost, worked well).
Close vpn after update and keep bypassing launcher...
Abel Shovels
School of Applied Knowledge
Caldari State
#7 - 2015-05-04 13:40:53 UTC
Padou Eliar wrote:
I fixed it, it was a networking issue... Something went wrong between me and CCP update servers. Try using a free vpn service (I used cyberghost, worked well).
Close vpn after update and keep bypassing launcher...



I also just fixed it but by using the repair tool. vOv I guess the launcher and CCP aren't talking today.
Primary This Rifter
Mutual Fund of the Something
#8 - 2015-05-09 19:53:14 UTC
This is really pissing me off.
Marlin Spikes
Sebiestor Tribe
Minmatar Republic
#9 - 2015-05-09 22:20:20 UTC
confirmed...others are pissed as well. I'm having the same issue. I'll try the repair tool.

Bombers Rule!!!

Immortal Demigod
Sebiestor Tribe
Minmatar Republic
#10 - 2015-05-09 23:31:10 UTC
I managed to fix this issue on my PC and although I'm running Windows 7, it's possible the same solution will work for you.

I ran the repair tool several times, but that alone wasn't resolving the problem for me.

Here's a link to my post on the topic - hope it helps! :)

https://forums.eveonline.com/default.aspx?g=posts&m=5731766#post5731766

Be on your guard - do not trust too quickly, as there are those who might exploit this weakness.

Drat, my full Bio text won't fit within the character limit on Signatures.

Oh well.

Primary This Rifter
Mutual Fund of the Something
#11 - 2015-05-10 01:57:33 UTC  |  Edited by: Primary This Rifter
Immortal Demigod wrote:
I managed to fix this issue on my PC and although I'm running Windows 7, it's possible the same solution will work for you.

I ran the repair tool several times, but that alone wasn't resolving the problem for me.

Here's a link to my post on the topic - hope it helps! :)

https://forums.eveonline.com/default.aspx?g=posts&m=5731766#post5731766

So just so others don't have to click two links to find the solution, I'm going to repost it here:

The fix is to navigate to the main EVE program folder (Windows default is C:\Program Files (x86)\CCP\EVE) and delete the launcher directory, then run the repair tool to download the launcher again.

This does delete your launcher preferences and data including usernames, but so far it seems to have fixed the problem for me. So, thank you for that.
Immortal Demigod
Sebiestor Tribe
Minmatar Republic
#12 - 2015-05-10 04:06:26 UTC
Good call on reposting the solution for convenience - thanks Primary. :)

I should have mentioned the loss of launcher preferences and data including usernames - my apologies for not including that, I'll update the linked post.

I only have one username to worry about, so it didn't really strike me as important since it wasn't much of an inconvenience in my case, but I should have remembered that many people have multiple accounts.

I'm glad it has fixed the problem for you, though. :D

Be on your guard - do not trust too quickly, as there are those who might exploit this weakness.

Drat, my full Bio text won't fit within the character limit on Signatures.

Oh well.

Primary This Rifter
Mutual Fund of the Something
#13 - 2015-05-10 07:58:04 UTC
The problem is, the launcher doesn't seem to remember my usernames now...
Primary This Rifter
Mutual Fund of the Something
#14 - 2015-05-10 10:05:15 UTC
Yeah, this fix broke the launcher in a new but significantly less annoying way. So I'll still call it a success. But no matter what I do the launcher doesn't remember my usernames any longer.
Marlin Spikes
Sebiestor Tribe
Minmatar Republic
#15 - 2015-05-10 16:40:40 UTC
That fix worked for me. Thanks

Bombers Rule!!!