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Issues, Workarounds & Localization

 
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Launcher remains greyed-out. Inoperative. Cannot play the game.

Author
Andronaxus
Greed is Good Inc.
#1 - 2015-05-08 09:18:21 UTC
It happened with the last patch.

The Repair Tool did not help; I ran it twice.


The problems seem to have begun with the last patch, when the decision was made to piecemeal load game segments to the client--a noble attempt to speed the game up for those with slower PCs/connections, but it has been disastrous ever since for me.

Please either fix the Launcher or just give up on this whole segment-loading thing, which seems to have initiated the problem.


. . .

I'm still sitting here, it's been 22 minutes, and the Launcher still shows "Play" and the progress bar on the bottom as grey. Aggravating. I don't want to be rude, but why has it taken SO LONG to fix this, CCP?

Launcher issues need to be Priority #1 for your players.

Sorry about my rant; it's just that, over the last two weeks--in which I've barely played at all--it has been the Launcher that has prevented my game play. It's acted up 2/3 of the time, and I'm so frustrated, I've been playing other games, or reading a book.

Jaric Ivainson
Level 5 Industries
#2 - 2015-05-08 19:25:02 UTC
I agree with when all this started...

The problems I am encountering...

- When there is not an update or not, takes 5-15 minutes for launcher to load all frames before the 'Play' button even appears.
- When there is an update, because of the above problem, there is no data displayed as to whether the launcher is being update (as in case last night) or if the game is being updated (or which part).
- When there is an update, the progress part and "xx mb of xx mb" does not update/progress unless there is mouse movement over the launcher window (this was actually an issue since a couple updates previous)


My impressions (but know not how to verify, but other internet operations function normally):
- Addition of 'video' to the launcher is a major obstacle...please add an option to disable
- Size of main background picture...how large is it, why does it have to be downloaded every time - why not keep on disk unless updated - I've seen it take 5 minutes to down load (good day it's in about 15s, but those have been exceedingly rare since new launcher/update system)
- Is it a connection between Alaska/USA/NA and servers or some security issue that is causing the apparent stop-start of data transfers? Ask this because I have noticed it even accessing the Eve website and trying to log in - multiple attempts were necessary.
- Other than update information, why does all the background frames have to be loaded just to launch the game?

and as of this writing...it's now been over 20m and still waiting for launcher to finish loading everything and determine if there is still anything to patch as the launcher crashed during the last 0.2mb of the second update session. (so very confusing and poorly worded in the launcher as to what exactly is being updated and when)
Primary This Rifter
Mutual Fund of the Something
#3 - 2015-05-10 02:04:03 UTC