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Medium Shader = My own cloaked ship is invisible totally

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Author
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Quiggle Queue
Ministry of War
Amarr Empire
#1 - 2015-04-30 13:00:32 UTC
High or low, and it shows a proper transparent stealth effect. But on medium, its totally gone. Just happened after the patch today.
Tass Caffington
The Scope
Gallente Federation
#2 - 2015-05-07 07:01:03 UTC
Same here.
Only on medium shaders.

o7

WiNGSPAN Delivery Services

"We're not happy until you're content!"
CCP Sledgehammer
C C P
C C P Alliance
#3 - 2015-05-07 10:28:54 UTC
Hi guys,

I have sent this issue over to our partners. Will update here when we know more.

Cheers,

Sledge.

Graphical QA Analyst | EVE Quality Assurance | Team TriLambda
Virgil McMacset
Caldari Provisions
Caldari State
#4 - 2015-05-07 14:03:58 UTC
Same problem except Shader settings are, since Mosaic only available for low or medium.There is no high setting available nor Anti-Aliasing at all on my IMac now and no resetting etc fixes it.
CCP Sledgehammer
C C P
C C P Alliance
#5 - 2015-05-07 14:08:45 UTC
Virgil McMacset wrote:
Same problem except Shader settings are, since Mosaic only available for low or medium.There is no high setting available nor Anti-Aliasing at all on my IMac now and no resetting etc fixes it.


Hi Virgil,

Does your iMac have an AMD or nVidia GPU?

Graphical QA Analyst | EVE Quality Assurance | Team TriLambda
The Ludocrat
The Ludocracy
#6 - 2015-05-07 19:56:23 UTC
I see the same issues as Virgil.

Mid 2010 iMac
ATI Radeon HD 5750 1024 MB
i7 Quad @ 2.9GHz
8GB RAM
OS X 10.10.2
Dersen Lowery
The Scope
#7 - 2015-05-08 01:39:36 UTC  |  Edited by: Dersen Lowery
Confirming this. So it's not just an ATI or NVIDIA specific problem.

27" iMac, late 2012
NVIDIA GeForce GTX 660M 512 MB
2.9 GHz Intel Core i5
24GB RAM
OS X 10.10.4, all patches applied

Proud founder and member of the Belligerent Desirables.

I voted in CSM X!
CCP Sledgehammer
C C P
C C P Alliance
#8 - 2015-05-08 11:17:45 UTC
Dersen Lowery wrote:
Confirming this. So it's not just an ATI or NVIDIA specific problem.

27" iMac, late 2012
NVIDIA GeForce GTX 660M 512 MB
2.9 GHz Intel Core i5
24GB RAM
OS X 10.10.4, all patches applied


Can you confirm that you are talking about the cloak issue, and not the lack of High shader settings? This (Shader clamp) is expected (for now) on AMD GPUs, but High should still be an option for nVidia cards.

Graphical QA Analyst | EVE Quality Assurance | Team TriLambda
Manssell
OmiHyperMultiNationalDrunksConglomerate
#9 - 2015-05-08 13:54:32 UTC
CCP Sledgehammer wrote:
Hi guys,

I have sent this issue over to our partners. Will update here when we know more.

Cheers,

Sledge.



Just wondering but does this mean your wonderfully inspiring, always on the ball and quick to respond partners are working on returning the shader option, fixing the broken cloak, or both?

Because I just wanted to know which one we're going to have to live with for a very long time :)
CCP Sledgehammer
C C P
C C P Alliance
#10 - 2015-05-08 14:28:44 UTC
Manssell wrote:


Just wondering but does this mean your wonderfully inspiring, always on the ball and quick to respond partners are working on returning the shader option, fixing the broken cloak, or both?

Because I just wanted to know which one we're going to have to live with for a very long time :)


The Medium Shader setting clamp on AMD hardware has been with us for a long time. We are looking into removing this but I don't have an ETA for you. As for the cloak issue, it has been acknowledge by our partners but likewise, I don't have an ETA for a fix.

Please accept my apologies for any inconveniences and troubles this is causing you.

Best,

Sledge.

Graphical QA Analyst | EVE Quality Assurance | Team TriLambda
The Ludocrat
The Ludocracy
#11 - 2015-05-08 22:23:41 UTC
I actually kinda like the ship being totally invisible when cloaked. xD

But maybe I'm just getting used to it...
Tov Momeratha
Paragons In Exile
#12 - 2015-05-09 02:44:02 UTC
Thanks for this thread. I'm glad the hear it's not just me having the problems. It's very disconcerting to me to have my ship appear to be completely gone when cloaked....

I look forward to a fix for this.

-Tov
Virgil McMacset
Caldari Provisions
Caldari State
#13 - 2015-05-11 18:07:53 UTC  |  Edited by: Virgil McMacset
CCP Sledgehammer wrote:
Virgil McMacset wrote:
Same problem except Shader settings are, since Mosaic only available for low or medium.There is no high setting available nor Anti-Aliasing at all on my IMac now and no resetting etc fixes it.


Hi Virgil,

Does your iMac have an AMD or nVidia GPU?


Mid 2010 iMac
ATI Radeon HD 5750 1024 MB
i7 Quad @ 2.93GHz
24 GB 1333 MHz DDR3
OS X 10.9.5

So you have clamped the shader quality setting to only low and medium, and the anti-Aliasing deliberately, is that correct that its a forced block by CCP or have I read that wrong?
If "yes" it would be nice to have that information at the user end on this before now, so as to prevent us fault finding for faults that are inherently unfixable currently.
How long before it is restored so we can run the game in high settings again?

You do realise now coupled with this annoying "cloak bug" that the Eve graphic experience with low shader setting now looks like a game out of the 80's right?

The patch dramas are ever growing as the game attempts to ramp up it's spec levels?
I must say it's very frustrating having to continue to pay for a game that requires constant re-installs and repairs to it every time a major patch is implemented.
Dersen Lowery
The Scope
#14 - 2015-05-11 21:11:55 UTC
CCP Sledgehammer wrote:
Dersen Lowery wrote:
Confirming this. So it's not just an ATI or NVIDIA specific problem.

27" iMac, late 2012
NVIDIA GeForce GTX 660M 512 MB
2.9 GHz Intel Core i5
24GB RAM
OS X 10.10.4, all patches applied


Can you confirm that you are talking about the cloak issue, and not the lack of High shader settings? This (Shader clamp) is expected (for now) on AMD GPUs, but High should still be an option for nVidia cards.


I'm talking about the invisible cloaked ship on Medium settings, yes.

Proud founder and member of the Belligerent Desirables.

I voted in CSM X!
CCP Sledgehammer
C C P
C C P Alliance
#15 - 2015-05-12 10:09:34 UTC  |  Edited by: CCP Sledgehammer
Virgil McMacset wrote:
CCP Sledgehammer wrote:
Virgil McMacset wrote:
Same problem except Shader settings are, since Mosaic only available for low or medium.There is no high setting available nor Anti-Aliasing at all on my IMac now and no resetting etc fixes it.


Hi Virgil,

Does your iMac have an AMD or nVidia GPU?


Mid 2010 iMac
ATI Radeon HD 5750 1024 MB
i7 Quad @ 2.93GHz
24 GB 1333 MHz DDR3
OS X 10.9.5

So you have clamped the shader quality setting to only low and medium, and the anti-Aliasing deliberately, is that correct that its a forced block by CCP or have I read that wrong?
If "yes" it would be nice to have that information at the user end on this before now, so as to prevent us fault finding for faults that are inherently unfixable currently.
How long before it is restored so we can run the game in high settings again?

You do realise now coupled with this annoying "cloak bug" that the Eve graphic experience with low shader setting now looks like a game out of the 80's right?

The patch dramas are ever growing as the game attempts to ramp up it's spec levels?
I must say it's very frustrating having to continue to pay for a game that requires constant re-installs and repairs to it every time a major patch is implemented.


Hi Virgil,

I completely understand your frustration, however we stand by our decision (alongside our partner's) that disabling AA was the best way forwards for the time being. We communicated this to everyone in our patch notes and in known issue threads. As I have said above the shader clamp has existed on AMD hardware for a long time, over 2 years at least, and I can can say that we are actively looking into removing this Shader restriction now.

Apologies again,


Sledge.

Graphical QA Analyst | EVE Quality Assurance | Team TriLambda
Manssell
OmiHyperMultiNationalDrunksConglomerate
#16 - 2015-05-12 14:56:47 UTC  |  Edited by: Manssell
CCP Sledgehammer wrote:
Manssell wrote:


Just wondering but does this mean your wonderfully inspiring, always on the ball and quick to respond partners are working on returning the shader option, fixing the broken cloak, or both?

Because I just wanted to know which one we're going to have to live with for a very long time :)


The Medium Shader setting clamp on AMD hardware has been with us for a long time. We are looking into removing this but I don't have an ETA for you. As for the cloak issue, it has been acknowledge by our partners but likewise, I don't have an ETA for a fix.

Please accept my apologies for any inconveniences and troubles this is causing you.

Best,

Sledge.


Too bad, I really wish you guys could work on this stuff in house rather than sending bugs like this to your "partners", you guys are so much better than them. Going on your "partners" track record I guess we should get used to this bug then being around for a while then. Too bad, between the cloak bug (which makes dscan so troublesome) and the browser crashing (in game tools we all must use) my WH gang is going to be shaking their heads at me.

You know there is starting to become far too much of a Eve gaming difference between the Mac and PC clients. I'm starting to run into too many situations where the people I fly with are expecting me to do something but the limitations of the Mac client either prevent that or make me too slow in doing it. In a game as social as EVE that's not very good.
SFR SaFeRa
Doomheim
#17 - 2015-05-13 10:52:10 UTC
Confirming I have cloak issue with:

Intel Iris Pro
8 Gb Ram
2.7 GHZ i5
21.5 september 2013 imac
Virgil McMacset
Caldari Provisions
Caldari State
#18 - 2015-05-13 13:18:50 UTC  |  Edited by: Virgil McMacset
CCP Sledgehammer wrote:
Virgil McMacset wrote:
CCP Sledgehammer wrote:
Virgil McMacset wrote:
Same problem except Shader settings are, since Mosaic only available for low or medium.There is no high setting available nor Anti-Aliasing at all on my IMac now and no resetting etc fixes it.


Hi Virgil,

Does your iMac have an AMD or nVidia GPU?


Mid 2010 iMac
ATI Radeon HD 5750 1024 MB
i7 Quad @ 2.93GHz
24 GB 1333 MHz DDR3
OS X 10.9.5

So you have clamped the shader quality setting to only low and medium, and the anti-Aliasing deliberately, is that correct that its a forced block by CCP or have I read that wrong?
If "yes" it would be nice to have that information at the user end on this before now, so as to prevent us fault finding for faults that are inherently unfixable currently.
How long before it is restored so we can run the game in high settings again?

You do realise now coupled with this annoying "cloak bug" that the Eve graphic experience with low shader setting now looks like a game out of the 80's right?

The patch dramas are ever growing as the game attempts to ramp up it's spec levels?
I must say it's very frustrating having to continue to pay for a game that requires constant re-installs and repairs to it every time a major patch is implemented.


Hi Virgil,

I completely understand your frustration, however we stand by our decision (alongside our partner's) that disabling AA was the best way forwards for the time being. We communicated this to everyone in our patch notes and in known issue threads. As I have said above the shader clamp has existed on AMD hardware for a long time, over 2 years at least, and I can can say that we are actively looking into removing this Shader restriction now.

Apologies again,


Sledge.


Thanks for your reply Sledge. I guess I never noticed the loss of Shader quality nor AA before now since the cloak bug is what brought me to reset GPU settings in game in the first place, it wasn't really apparent as a negative until now.
Any ideas when we can at least expect a fix for the cloaking effect problem?
When can we expect full GPU support for AMD cards again, or are we now needing to change to NIVIDIA ?
Can the GPU game shader settings be modified by altering the config file on the user end to allow Max shader settings, or is this not possible?
Virgil McMacset
Caldari Provisions
Caldari State
#19 - 2015-06-04 18:41:41 UTC
CCP Sledgehammer wrote:
Hi guys,

I have sent this issue over to our partners. Will update here when we know more.

Cheers,

Sledge.


Any ideas yet what the problem is and how we can fix it , Eve graphics look crap on low shader settings it would be nice to have an answer about this cloak bug and how to fix it?
Tov Momeratha
Paragons In Exile
#20 - 2015-06-11 16:34:18 UTC
Can we please get a Dev to confirm that a fix is in the works for the "cloaked ships are invisible when using medium shaders" bug? My ships look like crap under low quality shaders.... =P

Thanks.
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