Issues, Workarounds & Localization

Anybody else having this issue?

I log into the launcher and click the yellow button that says "PLAY". The word "LAUNCHING" slides down, but the client never opens.

exefile.exe is shown running and using ~70k memory in the task manager. Each time I click "PLAY" another .exe file comes up.

Other info:

Playing on windows 7.
Filed a support ticket, and was told to reinstall the launcher and turn off antivirus; neither worked.
The same thing happens with my alt which uses the Steam client.


I'm going through EVE withdrawal.

Yeah mine has a tendency to just take about 5 minutes to start after hitting launch, but today it's taken about 7 minutes.

That plus the 15 minutes or so the launcher takes to say "ready" if there's been any patch.

That's like... 20 minutes of ship spinning I'm missing out on.

Hi Have same issue 5 mins between clicking play, launching being shown , and game actually starting...This has started since last patch.... got a request in with CCP no answer yet

Hi guys,

It's possible the delay you are getting is because the launcher is downloading some resources each time. Here are some tips you can try.

Open up the launcher settings window. In the download tab, tick the download all resource files. Then restart the launcher.

If the issue still persists it could be a folder permission issue within the operating system. If that is the case then try right click on the launcher or the icon you use to start the game and select run as administrator from the drop down list. This should repair any folder permission errors.

Should that still not resolve the issue. Then please navigate to your EVE installation folder and run rescache.exe from there. This program will verify the files in your shared resource cache folder and replace any corrupt files. It will also offer to download any missing files for you. If you download these files then hopefully the delay you are experiencing will be gone.

None of these solutions worked for me.

If the launcher is updating but the play button remains gray after logging in then please try navigating to the EVE installation folder then open the bin folder. There you should find exefile.exe please try right clicking it and selecting run as administrator from the drop down list. This should bypass the launcher and correct any incorrect folder permissions for the client. Once you have started the game this way please try closing the launcher and the client and then try starting the game again.

Ever since this last update I have been unable to play eve. I log in, click play and watch the client disappear, I dumped my cache, reinstalled eve client from scratch, tried to log in again and still no luck. I log in, client disappears no hand shake with the character selection screen. Just disappears. My other client, stayed, so I figured it was retrieving updates despite the yellow progress bar being at the finish point. So I left it while I did other things. 2 hrs later. nada.... Client still there. no hand shake with the selection screen. I filed a petition with CCP. hope this gets fixed soon.....

Thanks for your help so far. Tried that too :)

Just to pre-empt the obvious questions…

I use a 4G router but I have access to an adsl line the latter being logistically inconvenient.

I had a perfect experience with the launcher and updates up to the download-on-demand patch using the 4G router. Low ping - high speeds - gameplay perfect. Speedtest

The DOD patch resulted in the previously mentioned (and Support Ticketed) greyed out play button and with an unmoving download bar. I did all the repairs, new launchers, new repairers, total download of new client from the offline cab bins link all to no avail.

Now here’s the weird bit.

If I plug in the adsl line into the PC the launcher download bar fills yellow and I get a yellow play bar.

Great!!
Now if I return to the 4G connection and restart the launcher…. Greyed out PLAY and empty download bar.

I CAN play the now patched client through the 4G router but only if I use the .exe file in the bin folder. Of course every time you guys patch the patch for the patch etc. I have to revert to the adsl line to get any game connection at all even if I try to use the .exe file (obviously incompatible build).

All other Internet services are normal through the 4g, pidgin TS browser.

Something has changed and I am pretty sure its your new launcher that’s caused this.

Please fix thanks.

I had this problem. I was able to fix it by accessing the eve directory and starting the "Rescache" program. After it scanned the cache and downloaded 9500 missing files and 850+ corrupted files, I was able to finally log in to the game without any problems.

Currently stuck on file 40 of 7871 missing files, running the rescache tool, since I cannot play the game. I played or was logged in the majoirty of the day today, logged off for a bit, and can no longer connect. This has been happening every evening since this new launcher started, I often have to launch and relaunch a dozen or more times each day just to connect. Sometimes switching the language works, sometimes not, it is frustrating.