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CCP, Please Help!
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Croniac
Thunder Chickens
#1 - 2011-12-26 21:32:12 UTC
I have been all over the Account Management part of the site, I can't find where the heck I can update my Credit Card info (the old one is expiring).

This doesn't seem like the kind of thing your web design team should have made difficult to find Lol

I go in to Edit Account details, which is where I believe it used to be, but its not there... I tried 'Update Subscription Plan' but its not there...

I assume you guys would like to get paid, so please help me to help you!
Morganta
The Greater Goon
#2 - 2011-12-26 21:35:56 UTC  |  Edited by: Morganta
change subscription plan perhaps?

you basically pick a plan and enter the new payment info, it takes over when the current time runs out.

otherwise, its a mess of a system
I mean geeze CCP, change sub and update sub are identical except for a paragraph of text, why would you even do it like that?

I can understand not storing CC info, but make it a little clearer for your users for Pete's sake
Croniac
Thunder Chickens
#3 - 2011-12-26 21:38:20 UTC
Morganta wrote:
change subscription plan perhaps?

you basically pick a plan and enter the new payment info, it takes over when the current time runs out.

otherwise, its a mess of a system
I mean geeze CCP, 2 of the bloody pages are identical except for a paragraph of text


Nope, when I change subscription plan it just says 'Subscription Plan Changed'.
Morganta
The Greater Goon
#4 - 2011-12-26 21:41:38 UTC  |  Edited by: Morganta
Croniac wrote:
Morganta wrote:
change subscription plan perhaps?

you basically pick a plan and enter the new payment info, it takes over when the current time runs out.

otherwise, its a mess of a system
I mean geeze CCP, 2 of the bloody pages are identical except for a paragraph of text


Nope, when I change subscription plan it just says 'Subscription Plan Changed'.


on the page titled "change subscription plan", not the first one you tried

That one should force you to enter new info.

you can't edit your card info because they don't store it that I'm aware of (PCI compliance is a *****)

of course theres a 75% chance if a DEV answers they will just say file a petition, so you might try that
Croniac
Thunder Chickens
#5 - 2011-12-27 05:38:05 UTC
Morganta wrote:
[quote=Croniac][quote=Morganta]

you can't edit your card info because they don't store it that I'm aware of (PCI compliance is a *****)



They are certainly storing it somewhere because they manage to charge it every single month right on time....
rodyas
Tie Fighters Inc
#6 - 2011-12-27 05:55:59 UTC  |  Edited by: rodyas
Oh I see now what morganta said, instead of hovering mouse over game time, then selecting change game plans, just click on game time, then it goes over payment plans. Man that is kind of confusing.

Signature removed for inappropriate language - CCP Eterne
Morganta
The Greater Goon
#7 - 2011-12-27 05:59:07 UTC  |  Edited by: Morganta
well the simple answer is let your card run out
you get an email saying you didn't sub for the month, you go in and change your info

I forgot I had a new number a while back and I got the email saying the card couldn't be charged

and you can process a charge as a reoccurring charge and not need to store sensitive data, you can set it annually, monthly or time based with some providers.

hell of a way to run a railroad, but hackers love databases full of hashed cards
Disdaine
#8 - 2011-12-27 06:01:21 UTC
If I remember from past experience first you have to cancel subscription then start a new one.

Another gripe I have is when you change from a credit card subscription to paying by plex in game it still lists credit card as payment method.