Assembly Hall

To the current CSM in office:

Relating to my crowing concern and complaints of the growing number of bugs, issues, and glitches with the Launcher and the Eve client:

It is becoming my belief that this is being somewhat allowed and overlooked in the great race of mini-expansions and a desire to release the 'new revamp of' that's the current apparent focus of CCP.

I am requesting that the CSM bring to CCP's attention that there are so many overlooked or outright ignored bugs with a game that, otherwise, is a solid and quite enjoyable gaming experience. CCP is known for quality in their products and caring about their player base as more than simply numbers for the quarterly reports. I would be greatly disheartened if this is become less a statement of fact.

The latest release, Mosaic, is iconic of these troubles, which many could've been avoided by simply slowing down and working with a priority of quality, not quantity.

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A few examples of places that are lacking in care or attention and it's showing.

Eve Launcher: It has become accepted that the Launcher will break or become buggy on a regular basis. As the Repair Tool is also seeming to have the same update problems, it becomes difficult to correct on a player's end what is coming through our internet connections. I now join the growing chorus. Please, either repair the Launcher so it is not causing so many complaints and bug reports, or remove it for a different way to login to the game.

Banning Offense Exploit List: Though I requested this during the latest Titan Bumping drama and it was noted by a CCP employee as a good idea and that it was in the works, it's not up anywhere as of yet. This gives the impression that there's been no movement on this, or it has been bumped lower on the priority list of changes, upgrades, and things to assist new players who have joined Eve Online. As there has been a focus on retaining new players, once more they face without all tools available the challenge curve of Eve. A simple heads-up that could keep new players (and vets!) from getting themselves banned is still not in place.

Bugs, Glitches, Issues: This list is getting that sinking feeling of 'endless,' but it comes down to a few base things. The time spend debugging a new release is lacking, the rush for change in change's name without checking if it's a good and truly wanted change, what appears to be a lack of long term attention to bugs from a release after a week or so, and now admissions that features were left out because 'the Devs ran out of time.' That statement alone is more proof than any number of single issues I could point out as a player. Time. Not enough is being spent on quality, it's becoming a priority of quantity. That does not bode well.

Connection to TQ: If this part sounds 'ranting' or 'irate' I apologize in advance. There have been many waves of Socket Closed on evenings that are responded to with what feels like the company line. "It's not at our end so it must be at yours." Up to a certain point, very possible. There is the DDoS issues that have hit CCP along with other game companies over the last year, I understand that as well. However I and if thread postings back this assumption up, there is more going on with the regular disconnects the players are facing. If it is not on the players' end, and it is not on CCP's end, I for one would like the company name that owns the failing routing server so I can aim my complaints at the correct target.

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These listed issues, along with others not listed in this specific post, could be lessened in impact if only a few things were done on a corporate level with CCP. Time spent on quality control, debugging, and slowing a little of the priority currently in place of a fast track release cycle, would made a difference in positive directions.

tl:dr version!: Slow down guys and gals, more bug fixing focus before releases and continuing further out after a release.

I understand that CCP is running a business, and that they're not keeping Eve up and active in some sort of community service. I'm only a year into playing so I can only go from what I find out going through old posts and talking with longer playing individuals. All I do know is for the year I've been in, the list of personal complaints are piling up and irritation has moved into upset.

So, as the elected CSM in office, be our voice in this growing problem. Eve is known for many things in the MMO communities, a large part of that being both quality in it's product and caring about their player base. I would like that to remain true and factual, as Eve Online is unique and an otherwise wonderful gaming and community experience.

Let's all make it even better.

>Jeven HouseBenyo

removed.

The launcher issue is known, note that the csm doesnt get involved in bugs and technical issues, we have a internal bug channel with ccp, and ofc on major things like the skin bug we do get updated. Tickets are still they way too sort this. And if more thne one on same issue that does help bump the importance.

I agree that there is a risk wiht a quicker candence , however it also reduces several issues with long developed releases.
From csm point i see developers more in control , taking responsibility for what the release and taking action, i disagree wiht bugs and such being more abundant, hard too pinpoint, e cept the launcher issue is pretty prominent ofc.

Keep reporting what you find, and we will ask ccp ofc as they inform us how the new candence works, and even moves to a future where stuff is released when done, even outside the windows