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Me Again, Another Plex Story

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Simon Nardieu
Doomheim
#1 - 2015-04-27 06:17:29 UTC
So I bought another plex less than a week ago. And received a confirmation e-mail from Eve. On the 24th the money was cleared by my bank and is in my transaction history. I've sent proof of both these things to support via screenshots, but I keep getting told to go to my bank as they're the problem. Not sure they understand that once the money is cleared the bank can't do anything and it becomes Eve's responsibility.

I'm sorry to, once again, bother the forum with this, but I honestly don't know where to go.
Crawlblood
#2 - 2015-04-27 06:23:24 UTC
This does not belong here, it does not belong anywhere. If you have opened up a support ticket with EVE then you do not need to be posting thanks. moving along

Rude, Obnoxious and somewhat in you face.
Simon Nardieu
Doomheim
#3 - 2015-04-27 06:34:28 UTC
Actually, more helpful and knowledgeable posters did help me last time in spite of a ticket being open, but thanks for your 'contribution'.
Yang Aurilen
State War Academy
Caldari State
#4 - 2015-04-27 07:10:47 UTC
Should have paid with paypal.

Post with your NPC alt main and not your main main alt!
Otso Bakarti
Doomheim
#5 - 2015-04-27 07:56:01 UTC
We can't really help you without the stats on your bank. I mean, if it's one of these low cost jobs, with known performance issues you can't really expect us to help. However, if it's one of these new, high end banks, I'd expect it to suck my money down like a vacuum cleaner on steroids, then regurgitate out a, "The government made me do it," as an explanation.

There just isn't anything that can be said!
Jack Morrison
Team Liquid crp.
#6 - 2015-04-27 08:31:26 UTC
Do yourself a favor and get yourself a paypal account. A transfer from your bank account to paypal usually takes only 2-3 days.

Insanity: doing the same thing over and over again and expecting different results.

Looking for a group to pew with ? Have a chat with me.
Lan Wang
African Atomic.
Dreadnought Diplomacy.
#7 - 2015-04-27 08:37:50 UTC  |  Edited by: Lan Wang
Yang Aurilen wrote:
Should have paid with paypal.


ive had paypal fail when buying plex and subscriptions, came out my account but still said processing in my account and it was actually failed, i had to recall the money in paypal. this was due to the page not being refreshed after a failed payment (forgot to transfer funds)

Otso Bakarti wrote:
We can't really help you without the stats on your bank. I mean, if it's one of these low cost jobs, with known performance issues you can't really expect us to help. However, if it's one of these new, high end banks, I'd expect it to suck my money down like a vacuum cleaner on steroids, then regurgitate out a, "The government made me do it," as an explanation.


what?

Domination Nephilim - Angel Cartel

Calm down miner. As you pointed out, people think they can get away with stuff they would not in rl... Like for example illegal mining... - Ima Wreckyou*
corebloodbrothers
Deep Core Mining Inc.
Caldari State
#8 - 2015-04-27 08:40:18 UTC
Sucks mate, especially if u in between 2 entities not talkign to eachother and u need too be the liason, make screenshots, oost them online private, add the links too the support ticket, so ccp sees the money is gone from u towards them.
Amak Boma
Dragon Factory
xX SERENITY Xx
#9 - 2015-04-27 11:17:59 UTC
if support ticket didnt solve your problem . determine where is problem. if its related your bank > eve then you have to contact the bank that recevied your money that later go to eve. if evrything else fails then have no idea. but looks to me like bank issue.
Pak Narhoo
Splinter Foundation
#10 - 2015-04-27 11:52:20 UTC
Just nitpicking but you need to be precise in these matters.
Your problem is not with "EVE" and your bank but between the company that makes amongst others EVE (which is CCP) and your bank.
Memphis Baas
#11 - 2015-04-27 11:55:04 UTC
Ask for escalation on your ticket so someone higher up will look at it, mention you've submitted all the proof that shows you've paid for the PLEX and they've collected the payment, then threaten to report fraudulent accounting to whatever government oversight agencies they have in Iceland and / or EU and to the general game-reporting media sites.
Mario Putzo
#12 - 2015-04-27 16:18:38 UTC
Been playing for a long time, have bought lots of plex, have never once had an issue. Im not sure what you did to have this happen multiple times to be honest. Use Paypal, it seems to have a 100% success rate.
HandOfHate
Doomheim
#13 - 2015-04-27 17:24:19 UTC
Thanks for the responses.
d0cTeR9
Caldari Provisions
Caldari State
#14 - 2015-04-27 19:05:45 UTC  |  Edited by: d0cTeR9
A lot of banks have flagged CCP as a illegal/bad/terrorist/foreign corporation. Because of that, often, the transaction does not go through and sometimes even gets your bank account frozen (in my case my credit card). It's even shown to have taken money, when in fact it hasn't... (it gets stuck between your bank and CCP's banks).

Don't ask why, it's been like that for years, with multiple different banks. Go talk to your bank, get your money back if its been frozen/actually left the bank.

Then get yourself a paypal account and make the purchase again via paypal. <-- Never had an issue that way.

You should tell CCP about this so they cancel the transaction at their end too.

Been around since the beginning.
Tiddle Jr
Brutor Tribe
Minmatar Republic
#15 - 2015-04-27 20:59:42 UTC
What exactly been CCP told you? You should get that reply and bring to your bank and explain what was happened. Azk your bank to check once again the transaction details. Let you bank support get in touch wifh CCP bank (recepient of your money) and check with them what could possibly went wrong. Then you could request an official withdrawn pro ess from one beneficiary to another.

Let's see how it goes.

P.S. this game is deff doesn't deserve real money. You should find a way of how to earn enough ingame credits to plex your account anx ha e enough to buy the rest of fhe things. (imao)

"The message is that there are known knowns. There are things we know that we know. There are known unknowns. That is to say there are things that we now know we don't know. But there are also unknown unknowns. There are things we don't know" - CCP
Kiandoshia
Pator Tech School
Minmatar Republic
#16 - 2015-04-28 00:26:37 UTC
You can go to your bank and ask them to get the money back if you haven't waited like 3 months