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Launcher in Offline Mode

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Bagrat Skalski
Koinuun Kotei
#141 - 2015-04-22 16:26:54 UTC  |  Edited by: Bagrat Skalski
Growing number of issues with launcher (greyed out Play button, client not starting, offline mode from nowhere) provoked me to use the direct "exefile.exe" shortcut for a week now.

Custom ship skins, character creator style "repaint". Bring it!
Liza Sasen
Caldari Provisions
Caldari State
#142 - 2015-04-22 17:21:34 UTC
Bagrat Skalski wrote:
Growing number of issues with launcher (greyed out Play button, client not starting, offline mode from nowhere) provoked me to use the direct "exefile.exe" shortcut for a week now.


I am doing the same as the launcher is completely broken. Hoping it all comes good on patch day.
Iain Cariaba
#143 - 2015-04-22 21:08:34 UTC
Liza Sasen wrote:
Bagrat Skalski wrote:
Growing number of issues with launcher (greyed out Play button, client not starting, offline mode from nowhere) provoked me to use the direct "exefile.exe" shortcut for a week now.


I am doing the same as the launcher is completely broken. Hoping it all comes good on patch day.

Been doing the same since the new launcher was released. When I get the message that I've got an incompatable build, then I launch the updater, erm, launcher.
MZ-EVE Trald
Brutor Tribe
Minmatar Republic
#144 - 2015-04-22 22:39:00 UTC
My EVE Online Launcher version no. on the title bar, v.2.2.871481
Lido Seahawk
Pator Tech School
Minmatar Republic
#145 - 2015-04-22 22:45:05 UTC
And..... its broken again. Would be nice to hear from a Dev on this issue....

May I have your stuff?
Maxpie
MUSE LLP
#146 - 2015-04-22 23:50:52 UTC
Has there been any update on the launcher issue? Now it's grayed out and completely does not work. It would be cool to, I don't know, play Eve. Guess I'd better backtrack through this thread to find the alternate way of starting the game.

No good deed goes unpunished
Carrie-Anne Moss
The Scope
Gallente Federation
#147 - 2015-04-23 00:45:59 UTC
Maxpie wrote:
Has there been any update on the launcher issue? Now it's grayed out and completely does not work. It would be cool to, I don't know, play Eve. Guess I'd better backtrack through this thread to find the alternate way of starting the game.


There still is no ccp developer response. Its kinda getting ridiculous. **** just say, sorry guys, we hear ya and looking into it, etc blah something.


WTF ccp? Respond
Roxsee Watsonian
Center for Advanced Studies
Gallente Federation
#148 - 2015-04-23 01:32:45 UTC
I was having the same issue..., submitted a ticket ..GM Akilian suggested the following:

"If the launcher is spotty for you I recommend you open the launcher settings. Click on the download tab. Then tick the download all resource files. Then restart the launcher."

I didnt have to do that ... but others may be helped by it.
Paranoid Loyd
#149 - 2015-04-23 01:33:39 UTC
I have no issue with my launcher.

"There is only one authority in this game, and that my friend is violence. The supreme authority upon which all other authority is derived." ISD Max Trix

Fix the Prospect!
MZ-EVE Trald
Brutor Tribe
Minmatar Republic
#150 - 2015-04-23 02:37:38 UTC
Roxee #148, done that and the problem still presist. C'mon CCP what's going ON ??
Sodium Canine
Republic Military School
Minmatar Republic
#151 - 2015-04-23 04:26:57 UTC
Quote:
Since you haven't logged in from this IP before, please enter the name of one of the characters associated with your account


Well, first I couldn't login at all for 2 days. Now, last 3 logins, I get the message above.

It's such an honor and privilege to be a customer of Eve online.

My dad was a sailor on the ocean. He knows all about the ocean. What he doesn't know is why he quit being a sailor and married my mom.
Lido Seahawk
Pator Tech School
Minmatar Republic
#152 - 2015-04-23 07:07:17 UTC  |  Edited by: Lido Seahawk
It was all my fault!

Quote:
Hello,

Please see the following steps to provide us with an in-depth debugging log to help us identify the issue.

1. Locate launcher.exe in the 'Launcher' folder of the EVE Online folder
2. Right click on launcher.exe and select the 'Send to -> Desktop (Create Shortcut)' option
3. Locate the newly created shortcut on your desktop and right click on it then select 'Properties'
4. In the 'Shortcut' tab locate the 'Target' window
5. Add /log:debug to the end of the text in the Target window. It should look something similar to the text below depending upon the location of your EVE Online client:

"C:\Program Files (x86)\CCP\EVE\launcher\launcher.exe" /log:debug

6. Once the text is added please click the 'Apply' button
7. Run the launcher one more time
8. Go to the following folder and find the .log file with the most recent date in its name:

C:\Program Files (x86)\CCP\EVE\launcher\cache

9. Attach that log file to this ticket




Quote:
9. Attach that log file to this ticket


Because I guess Eve sees me as a tester. And all this time I thought I was a customer....


And why couldn't a Dev post this in the thread? There are more people than just me reporting the issue. What's the secret?

May I have your stuff?
Bagrat Skalski
Koinuun Kotei
#153 - 2015-04-23 09:31:16 UTC  |  Edited by: Bagrat Skalski
Lido Seahawk wrote:
What's the secret?


It was not the launcher all the time, but the server or CCP ISP issue? I don't know. vOv

Client login works good, so It is launcher connection with server side that is broken. Problem could be on either side.

I reccomend using the exefile.exe.

Custom ship skins, character creator style "repaint". Bring it!
Pak Narhoo
Splinter Foundation
#154 - 2015-04-23 13:07:11 UTC
Sodium Canine wrote:
Quote:
Since you haven't logged in from this IP before, please enter the name of one of the characters associated with your account


Well, first I couldn't login at all for 2 days. Now, last 3 logins, I get the message above.

It's such an honor and privilege to be a customer of Eve online.



Great job once again CCP in your non-communication with your customers.

Good god, wtf is going on? One moment I get this "Since you haven't logged in from this IP before" nonsense, then my characters are not recognized, then suddenly I do am privileged to join your game. Evil

Ps; cranky because I just got home from my dentist, ugh, fu...

Ruskarn Andedare
Lion Investments
#155 - 2015-04-23 15:45:01 UTC
I've had the greyed-out launcher on-and-off for a while now, it usually means a faulty connection to one of the servers providing the launcher stuff and I've had a fair few dodgy connections.
When a lot of people are having the same issue it means one of the ISPs on the route is failing to make that connection. In theory this is out of CCP's hands, and may not even be visible to them due to going down a different route, but they should be able to identify where the issues are from those traceroutes posted earlier.
Billie Smith
School of Applied Knowledge
Caldari State
#156 - 2015-04-23 15:47:03 UTC
Multiple failed login attempts, game freezes w/ multiple socket closures. LOTS of socket closures.

Rebooted all routers, no change.

After pinging my ISP for 30 minutes and multiple addresses, there is absolutely nothing wrong with my connection. When I ping Eve addresses, there is 35% to 100% packet loss.

WTF is going on and why is nobody from CCP acknowledging this?

This has made the game unplayable for a couple of weeks now.
Autumn Equinox
Evil Young Flesh
#157 - 2015-04-23 17:28:13 UTC
With respect to the issues at the weekend, my ISP has responded with the following - the name of the Guilty uplink provider has been removed.

Quote:
I have got confirmation back from the networking team who confirm that this was outside of the ISP's network and therefore we did not have control over the routing. Across the Internet, this does not use RIP, but rather BGP which runs using advertised paths. In this case REMOVED look to have incorrectly advertised that they handled the path to CCP- setting the routing to go through their own network, and this is what stopped it working. It looks like they then changed this a little later, resolving your lack of connection to CCP and the EVE servers. As this happens across the peering network, we do not have direct control to affect this after it has left our own network


So, when you get this issue - ticket your Internet Service Provider if you cannot tracert the servers.

CCP or appropriate related people (aka CSM or ISD) - can you confirm the uplink providers have been spoken to about this?