EVE General Discussion

You need to understand that Tranquility can be up and humming along nicely, but you still can't access it because something else on the Internet, which may or may not be a third-party service directly attached to Tranquility, is down or under attack. This used to happen more frequently: I still remember regular amounts of rage when Amazon's mass emails would knock over some poor little server that they happened to get routed through. In this case, CCP is in your position only much more so, where they're paying a large amount of money for bandwidth for Tranquility, and it's being denied to them by the DDOS attack.

There are links in this thread showing how DDOS attacks work. You should really take some time to educate yourself. The client's communication with the server is NOT a direct transaction between you and CCP.

You don't have insurance on your payment, incidentally, because it's not worth insuring $10/month. For what CCP pays for hosting and bandwidth, insurance makes perfect sense.

And that's essentially what you're doing. You're freaking out over a temporary loss of access to a cheap entertainment service. You know what? I don't have a terribly good connection to Tranquility either, so I'm playing Elder Scrolls Online. The amount of money I'm "losing" to the interruption of service wouldn't even get me a coffee.

Tranquility was most certainly up the whole time. 2 of my characters lost connection, but one stayed connected.

When CCP Falcon said that Tranquility was the target, he was simplifying things for laymen like yourself. Tranquility does not respond to these pings and discards DDoS traffic. Tranquility was just fine and kept on simulating spaceships.

What happened was the network, a collection of computers that route internet traffic from place to place, became congested with too much traffic, and some of it was unable to get through in a timely fashion. This is what a DDoS attack does - flood the network with traffic so that legitimate traffic has trouble getting through. Different points on this network can be targeted, and the target here was apparently the front door to Tranquility. Hundreds of thousands of network packets arrived on Tranquility's front door, and asked to come in and play, and Tranquility politely ignored those improper requests and allowed the proper requests that reached the front door to come right in.

But network packets are a fickle bunch, and they don't have a lot of patience. This is because they live very short lives. When the front door to CCP becomes so clogged with packets trying to get in, some of the packets just wont live long enough to make it to the front door. If network packets were allowed to have long lives, the internet would be absolutely filled with packets and clogged to the brim and nothing would ever get anywhere.

But at no time did Tranquility go down, become non-functional, or even get rebooted. Your packets just couldn't get in because of all the jerks trying to flood the front door. That's not CCP's fault or yours. It's just a fact of life on the internet.

Hopefully now you know a little more about how the internet works.

This is what you agree to when you pay your sub. Allow me to introduce you to the CONTRACT you signed.

http://community.eveonline.com/support/policies/eve-eula/?_ga=1.119401097.1006405533.1429024243

I believe that you'll find that CCP's contract takes into account the fact that there's a famously uncontrollable and occasionally unreliable medium connecting the client to the server, and that CCP is not liable for what happens in that medium.

Tranquility's been up, and it's been hooked up to the Internet on a fat, expensive pipe. That is the extent of CCP's responsibility, because they cannot possibly be responsible for anything beyond that. You can shout "CONTRACTS!" until you're blue in the face, and it simply can't change anything about that simple reality.

Go for a walk in a park or something.

"Unjustly enriched" means they received money (or some other kind of consideration) while not providing the service in the way they said they would.

In the contract you signed, they covered that, and you you STILL decided to give them money even though they told you "we don't guarantee you will have access to the system when you want".

The problem is that you didn't read the contract you signed, not that CCP did anything wrong.

http://www.techradar.com/news/gaming/consoles/sony-psn-hacking-lawsuit-thrown-out-by-judge-1106766

Key Points:

A California district judge threw out the charges, saying "there is no such thing as perfect security."

But Battaglia ruled that the data was stolen by a "criminal intrusion of Sony's Network. Plaintiffs do not allege that Sony was in any way involved with the data breach."

Battaglia added: "There is no such thing as perfect security. We cannot ensure or warrant the security of any information transmitted to us."

you are expecting to be provided with perfect service which is not possible and ccp have highlighted this in the eula everyone knows that sometimes internety things go down for reasons nobody really understands or cares to understand you just want some free stuff which would cost more than the probable $1 disruption it actually cost you

again, they did not benefited from this. yes you paid, but it is also you who chose NOT to avail of their services because somebody is DDoSing your network.

Oh I read it, however they can not then sell a 30 day game card, if they can not guarantee 30 days of continual play - or in the case where 30 days of continual play can not be achieved, they are still required to provide the equivalent of 30 days of availability. If the server was unavailable, as it was to a freaking truck load of people, then there is no continual play, no continual 30 days. Pay for 30 days, get 30 days, you keep trying to complicate it. If its not a big deal to you, then pay the 4 days for me.

You are experiencing this right now.. The contract you signed is clear, CCP doesn't owe you or me or anyone anything, period.

If you disagree, the contract you signed also assigns any such disagreements to this place where you can take it up:

So go file a case with them. That way (since you don't want to understand what mutiple people and the contract you signed says) a judge can tell you (in Icelandic or whatever the hell they speak) that no one owes you so much as a single a dime, and you signed the contract that says no one owes you a dime.

Good luck with your U.S. $2 law suit. That's how much 'money' you lost.

And for the last time, you are getting what you paid for. CCP has supplied you with a client and a server. The client launches. The server is up.

You're welcome to continue to see the plain truth as uncivil, I suppose, but it doesn't change the plain truth.

Stop blaming CCP for an anonymous assault that's costing them a whole hell of a lot more than it's costing you.