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Dev blog: A quick update from Team Security - Recap from Fanfest 2015

First post
Author
Sizeof Void
Ninja Suicide Squadron
#21 - 2015-04-13 19:58:59 UTC
These rules should also apply to players using market bots to monitor and update orders, right?

I ask this question for specific clarifcation, only because I have reported a few rather obvous market bots in the recent past, and yet no serious action appeared to be taken against them - perhaps they were given a warning, but certainly they were never hit with any temp ban, and are still operating.
CCP Peligro
Doomheim
#22 - 2015-04-13 20:14:59 UTC  |  Edited by: CCP Peligro
Sizeof Void wrote:
These rules should also apply to players using market bots to monitor and update orders, right?

I ask this question for specific clarifcation, only because I have reported a few rather obvous market bots in the recent past, and yet no serious action appeared to be taken against them - perhaps they were given a warning, but certainly they were never hit with any temp ban, and are still operating.


Yes, the botting rules apply, specifically 6.A.2 and 6.A.3 from the EULA: https://community.eveonline.com/support/policies/eve-eula/

I understand that it is frustrating when it feels as if your reports are ignored; I can assure you that this is not the case. We do need to have server-side evidence which verifies wrongdoing on our end, before we can take action. We will never ban anyone based solely on reports, but reports can prompt an investigation and lead to action.

We also have some improvements for the reporting tools and procedures on the ever-growing "to-do" list, will keep you posted on that.

For now, please keep it up with the reports, we do appreciate them, even if there are many - with varying degrees of accuracy... Lol

PS: The Nosy Gamer's section in our talk touches on this topic ever so slightly; he mentions that bots are afraid of player reports and tend to try to operate without getting noticed. Go ahead and ruin their day by reporting them to CCP!

CCP Peligro - Team Security

CCP Peligro
Doomheim
#23 - 2015-04-13 20:23:51 UTC
ShadowandLight wrote:
Can someone from CCP please answer the following?

I 1st posted this in the input duplication thread, with no response....

https://forums.eveonline.com/default.aspx?g=posts&m=5605658#post5605658

--

Can someone from CCP please clarify what Team Security presented during Fanfest?

VFX / Rollover Questions


They seem to say its "client modification" if you put VFX inside your client window. Then state to "read the EULA" and that these programs modify the client.

CCP's Example of a modified Client

That is of course false, since your just using built in Window DWM / AERO features (the same thing you see when you hold alt-tab). This is a built in windows feature that you could implement on your PC without using tools like ISBoxer, which just makes it easier.

In fact CCP is helping development one now.

If I use the CCP endorsed DWM tool, which modifies how the game client is presented, am I not in the same violation?

EVE-O preview - multi-client preview

That program is EASILY following the same pathway that ISBoxer uses to modify clients for easier window management, it could VERY QUICKLY turn into the same exact feature set (would that be falling into some kind of copyright infringement, CCP?)

However since they are seemingly intent on calling Windows Features "client modification", using VFX and Rollover OUTSIDE the client cant be considered client modification.

So if I use VFX, Clickbars, round-robin etc OUTSIDE the client window, I am not modifying the client in anyway, so therefor I am not in violation if I am using CCP's strict interperation of the rules.

This is an example of a dxnothing window that DOES NOT in anyway put anything inside the EVE Client Window. This MUST be within the EULA based on CCP's presentation. (Before anyone harps the "3rd party tool for an advantage to the average player" garbage, 1st defend the CCP endorsed EVE-O Preview tool, Evernus, Elinor, EVEHQ and many other 3rd party programs that give you an advantage over others).

Rollover / Keymapping Specific Question


Assuming that using Rollover buttons OUTSIDE of the client is ok, since im not "modifying the client", then what is the issue? Am I not allowed to send a "left mouse button click" when I move my mouse?

In Team Security's presentation they stated you CAN use Touch Screens. Ok, can I use a Touch Screen to activate a bunch of modules in a row (like all of my low slots)? Is using Touch Screens ok but using Rollover's not ok?

What about just re-mapping the keys from my clients onto my keyboard or another input device?

Are we allowed to make key remaps? Can I remap F1 on Client #2 to F2 instead?

If I get a Xkey 80 and assign each button, I could easily use bombers almost as effeicently as using Rollover or Input Duplication... Is this allowed? Its certainty not a macro, just a key remap? How would CCP know the difference though? I can hit 16 + buttons in a second using my fingers, what if i just took my fist and smashed all the keys?

There is a simple solution to all of this vagueness


If you dont want to name features directly then draw a line

" you cannot send more then x commands to your clients in x seconds."

Simple, easy to follow, no confusion. Something like that would be completely feature agnostic.

This current vagueness is complete garbage.

I and others have outlined questions and concerns at Dual-boxing.com

http://www.dual-boxing.com/threads/52086-Team-Security-EVE-Fanfest-presentation-1500-GMT-on-Saturday-March-21st?p=397319&viewfull=1#post397319


We can regrettably not sanction or otherwise authorize the use of specific third party programs or setups. We hope you understand that we can not realistically do so given the multitude of programs, use cases and user setups that can emerge. There is also the fact that CCP has no direct control over the development of programs created by third parties; a program which complies with the EVE EULA today may be updated tomorrow with a feature which violates the EVE EULA. We can therefore not make any direct statement concerning your inquiry in particular.

In short, we do not provide support beyond that listed in our official policies and public statements on the matter. Use of any third party tools is done entirely at the risk of the user and we can not publish a comprehensive list of allowed and prohibited configurations.

We can point you to the following resources and statements on the use of third party programs. We hope these resources prove helpful to you in determining if what you want to do is permitted by the EULA or not:

Third party policies - http://community.eveonline.com/support/policies/third-party-policies/

Statement on Multiboxing/Multiplexing - https://forums.eveonline.com/default.aspx?g=posts&m=5241022

EULA – http://community.eveonline.com/support/policies/eve-eula/

Terms of Service – http://community.eveonline.com/support/policies/eve-tos/

We strongly advise you to refrain from using the program in question if there is still any uncertainty to the legitimacy of what you wish to do. We wish to stress the above point again: any use of third party tools is done entirely at the user‘s (your) risk and there may be severe repercussions, potentially including permanent closure of your game account(s).

We can ultimately only recommend that you do not use any sort of third party program which assist with EVE gameplay and/or change the way the game is played. A good rule of thumb to keep...

CCP Peligro - Team Security

ShadowandLight
Trigger Happy Capsuleers
#24 - 2015-04-13 20:54:08 UTC
Sigh... Peligro there are many questions in that post you can easily answer, like if I can make key-remaps, can I use a touch screen to activate modules or is using video fx out of the client considered "client modification".

I cannot wrap my head around everytime you guys respond it's "read the EULA". The EULA doesn't answer this question and you guys refuse to clarify.

Lea De Dijon
Inner Circle Research
#25 - 2015-04-13 21:02:07 UTC
Hi,

I have seen the video on youtube about your attempts to prevent botting and account hacking. a lot of emphasis seems to be on specific ip addresses. you are aware that many ISP, especially in rural areas have a shared ip address for the majority of their customers ? i am network engineer for one of those ISP and i know for sure there are other eve players on the road with the same ip address. how do you determine that same ip address is not same person. in other words, will i be punished because i share an ip address with many other players ?

Fly Safe !
Lea
CCP Peligro
Doomheim
#26 - 2015-04-13 21:05:12 UTC
ShadowandLight wrote:
Sigh... Peligro there are many questions in that post you can easily answer, like if I can make key-remaps, can I use a touch screen to activate modules or is using video fx out of the client considered "client modification".

I cannot wrap my head around everytime you guys respond it's "read the EULA". The EULA doesn't answer this question and you guys refuse to clarify.



Dear ShadowandLight, I understand your frustration. I've seen your posts on pretty much every discussion forum on the internet talking about this exact topic.
The EULA is designed to cover as many "situations" or scenarios as possible, but it cannot realistically expect to cover everything in great detail. We believe the current interpretation of the relevant EULA clauses to be in the best interest of the game and our players.

As for your key remaps, you can use the in-game remaps and key bindings at your leisure. The moment you start using third-party tools to remap keys or "change the way the game is played" in any way, you are in murky territory, because of 6.A.2:
"You may not use your own or third-party software to modify any content appearing within the Game environment or change how the Game is played."

CCP Peligro - Team Security

Lea De Dijon
Inner Circle Research
#27 - 2015-04-13 21:12:57 UTC
CCP Peligro,

that in fact means i can scrap my logitech G13 ?

Rgds
Lea
CCP Peligro
Doomheim
#28 - 2015-04-13 21:22:20 UTC  |  Edited by: ISD Rontea
Lea De Dijon wrote:
Hi,

I have seen the video on youtube about your attempts to prevent botting and account hacking. a lot of emphasis seems to be on specific ip addresses. you are aware that many ISP, especially in rural areas have a shared ip address for the majority of their customers ? i am network engineer for one of those ISP and i know for sure there are other eve players on the road with the same ip address. how do you determine that same ip address is not same person. in other words, will i be punished because i share an ip address with many other players ?

Fly Safe !
Lea


Are you referring to the top 20 "Banned accounts by country IP" graphs? These are "for fun" numbers which we were asked to present, and we've got them, so why not?
(Page 20, 21 from http://cdn1.eveonline.com/www/newssystem/media/67092/1/Fanfest_2015_-_Team_Security_-_Better_Safe_Than_Sorry.pdf )

I did add disclaimers both times we've shown these graphs at fanfest, as we don't necessarily equate an IP address to an individual.
This is merely technical information extracted from the latest source IP used to connect to the banned accounts we were analyzing, for the purposes of this presentation.
Lots of these accounts are using various methods to hide their actual IP (proxies, VPN's, VPS, Tor, you name it, people use it).

Also, USA & Russia topping makes sense, because they are our biggest markets. Please don't interpret these graphs as a "who's who" of cheaters and their nationalities. In all honesty, nationality is not a factor for CCP in this context at all. You are all citizens of New Eden, as far as I am concerned! Bear

To answer your actual question - no you shouldn't worry about sharing IP addresses with other players. We have an abundance of information available to determine ownership of accounts. Some players connect with a new IP address every single day, and this is perfectly OK.

Edit link - ISD RonteaSmile

CCP Peligro - Team Security

Dirk MacGirk
Specter Syndicate
#29 - 2015-04-13 21:45:53 UTC
ShadowandLight wrote:
Sigh... Peligro there are many questions in that post you can easily answer, like if I can make key-remaps, can I use a touch screen to activate modules or is using video fx out of the client considered "client modification".

I cannot wrap my head around everytime you guys respond it's "read the EULA". The EULA doesn't answer this question and you guys refuse to clarify.



"A good rule of thumb to keep in mind is that if you have to ask, then the activity in question is probably prohibited." - CCP Peligro

The operative word in there is "if you HAVE to ask" not just if you WANT to ask. Quit wanting so badly. lol
CCP Peligro
Doomheim
#30 - 2015-04-13 21:46:03 UTC
Here are some Twitch.TV chatlogs from our presentation, for no specific reason. Names were removed.

CryGuessing both of these were for me. PS: hair is gone now!
Mar 21 15:02:17 who is the guy who looks like a hanson member
Mar 21 15:02:27 CCP I hateyoudad

On Bugartist's gangsta lean and mic hold:
Mar 21 15:04:13 like a gangsta
Mar 21 15:04:15 gangsta mike hold?
Mar 21 15:04:16 is he german Kappa
Mar 21 15:04:22 Thats how ya holda mic! BALLA

Thanks we love you too!Big smile
Mar 21 15:04:38 i love these guys

Oh please, we're running 1990 PowerPoint 2.0 for Windows 3.0 here, only the finest!
Mar 21 15:05:35 CCP microsoft powerpoint 2003

I'm glad to see the level of excitement in the logs as well. This is pretty much me, all day:
Mar 21 15:24:46 HAHA REKT
Mar 21 15:24:47 wat da fuq Kappa
Mar 21 15:24:47 Those tears
Mar 21 15:24:47 rekt
Mar 21 15:24:47 get dunked
Mar 21 15:24:47 ccp does it right
Mar 21 15:24:49 Get REKT BOTTERS

Lol

CCP Peligro - Team Security

Dirk MacGirk
Specter Syndicate
#31 - 2015-04-13 21:51:20 UTC  |  Edited by: Dirk MacGirk
Lea De Dijon wrote:
CCP Peligro,

that in fact means i can scrap my logitech G13 ?

Rgds
Lea


Don't have to scrap it since the G13 works nicely as a mouse. It's got a left and right mouse button and a scroll wheel and moves you pointer around the screen. Just don't use the embedded software to construct macros for all those other little buttony things

PS - INB4 someone asks about the MACRO keys and associated software in keyboards.
ShadowandLight
Trigger Happy Capsuleers
#32 - 2015-04-13 22:13:23 UTC
Nolak Ataru
Hedion University
Amarr Empire
#33 - 2015-04-13 22:16:29 UTC
CCP Peligro wrote:
Dear ShadowandLight, I understand your frustration. I've seen your posts on pretty much every discussion forum on the internet talking about this exact topic.
The EULA is designed to cover as many "situations" or scenarios as possible, but it cannot realistically expect to cover everything in great detail. We believe the current interpretation of the relevant EULA clauses to be in the best interest of the game and our players.
As for your key remaps, you can use the in-game remaps and key bindings at your leisure. The moment you start using third-party tools to remap keys or "change the way the game is played" in any way, you are in murky territory, because of 6.A.2:
"You may not use your own or third-party software to modify any content appearing within the Game environment or change how the Game is played."


What is your and CCP's definition of "how the game is played"? You didn't expect people to live in wormholes, yet they did. You didn't expect people to min/max their PVP, but they did. Are they in violation of the EULA?
Are you confirming that EVE-O is banned then? That Pyfa, EFT, and Fuzzworks are banned? They change how the game is (was) played from EVE's release. TS3, Mumble, Overwolf, and Steam output an overlay on the screen; are they banned too? No, CCP Peligro, I didn't think so. Neither does ISBoxer, unless you have some contrived answer or proof. You want to enforce your EULA for ISBoxer? Fine, we say. But enforce it unilaterally. You can't pick and choose which parts of the EULA you want to enforce simply because it isn't convenient to you if you make us abide by it's entirety.
As for "best interest", you make me laugh. You provided zero evidence supporting this cockamamie statement even as players came out and told you that more people quit because of CODE in a single month than an ISBoxer in it's entire lifespan. You want to talk about the health of EVE? Fine, lets. While I am relatively neutral on hyperdunking, it's a serious issue that can and has driven players away. I'm saying this both as a freighter pilot and as a ganker.
Are you going to ban every Russian player who remaps their keyboard from Cyrillic to English? How about from Korean to English? Am I going to be banned for using Logitech's software to change the side-keys of my G600 to something other than "1-12"? How about that vet that came back from Afghanistan without his hand? If I remember correctly, he purchased a G13 Gamepad so he could be competitive in EVE. These are the questions that have been asked of CCP for the past two+ years, and time after time we have received silence, shrugs, or outright hostility from both CCP devs and the rest of the player-base.

We used to be able to do our thing with only the weekly "grr ISBoxer" thread in GD, and whoever wanted to smacktalk in local. We were not immune to ganks, we were not immune to server hiccups, and we were not immune to human error, so no, we are not playing the game differently than how it is played. You're confusing ISBoxers and botters, and that is not the kindergarten-level mistake a professional in the game development industry ought to make.

Stop attempting to scapegoat every problem you have in the game on ISBoxers. ISBoxers were one of your most dedicated and supportive player groups. We were contributing positive members of the community. We weren't "leveling our Raven"; we were dedicated to the game you created. Arguably we were as dedicated as those who owned Titans and Supercarriers (I must interject here and say I found it very interesting how many people finally trained a supercarrier and left. It was quite startling) and we were very happy to take time out of our day to sit down with a player, either from EVE or outside the game, and discuss both EVE itself, and multiboxing. We were loyal fans, and CCP did nothing more than kick us in the teeth.
Kinete Jenius
Republic Military School
Minmatar Republic
#34 - 2015-04-13 22:20:37 UTC
CCP Peligro wrote:
We can regrettably not sanction or otherwise authorize the use of specific third party programs or setups. We hope you understand that we can not realistically do so given the multitude of programs, use cases and user setups that can emerge. There is also the fact that CCP has no direct control over the development of programs created by third parties; a program which complies with the EVE EULA today may be updated tomorrow with a feature which violates the EVE EULA. We can therefore not make any direct statement concerning your inquiry in particular.

In short, we do not provide support beyond that listed in our official policies and public statements on the matter. Use of any third party tools is done entirely at the risk of the user and we can not publish a comprehensive list of allowed and prohibited configurations.

We can point you to the following resources and statements on the use of third party programs. We hope these resources prove helpful to you in determining if what you want to do is permitted by the EULA or not:

Third party policies - http://community.eveonline.com/support/policies/third-party-policies/

Statement on Multiboxing/Multiplexing - https://forums.eveonline.com/default.aspx?g=posts&m=5241022

EULA – http://community.eveonline.com/support/policies/eve-eula/

Terms of Service – http://community.eveonline.com/support/policies/eve-tos/

We strongly advise you to refrain from using the program in question if there is still any uncertainty to the legitimacy of what you wish to do. We wish to stress the above point again: any use of third party tools is done entirely at the user‘s (your) risk and there may be severe repercussions, potentially including permanent closure of your game account(s).

We can ultimately only recommend that you do not use any sort of third party program which assist with EVE gameplay and/or change the way the game is played. A good rule of thumb to keep in mind is that if you have to ask, then the activity in question is probably prohibited.


So TLDR is I use Windows at my own risk now? Wow that's pretty tough stuff.

Could you outline what the standard is for "the way the game is played"?
What are the settings I'm allowed to use in my windows 8 and 7 OSes?
What OSes am I allowed to use?
Is there a specific resolution I'm supposed to be playing at?
I'm still allowed to play in windowed mode right? I know I'm using a third party program (windows) to do it so I just want to be clear.
If I set my graphics card driver to optimize for speed that will change how textures are rendered in game. Since that changes the way the game is displayed does that mean I'm breaking the EULA? What setting am I supposed to run at?


Basically I change the way the game is played compared to my friends by running eve in windowed mode. If I use some of the ease of access options in control panel such as mouse over for window focus am I breaking the EULA? Since that's changing the way the game is played compared to others I'm concerned about those functions being bannable now.

Considering I'm one of maybe a couple people still boxing incursions I'm paranoid as all get out at this point. I wanted to use some of the ease of use functions that are available in windows but now I'm concerned those might get me banned.










Dirk MacGirk
Specter Syndicate
#35 - 2015-04-13 22:21:24 UTC
Nolak Ataru wrote:
CCP Peligro wrote:
Dear ShadowandLight, I understand your frustration. I've seen your posts on pretty much every discussion forum on the internet talking about this exact topic.
The EULA is designed to cover as many "situations" or scenarios as possible, but it cannot realistically expect to cover everything in great detail. We believe the current interpretation of the relevant EULA clauses to be in the best interest of the game and our players.
As for your key remaps, you can use the in-game remaps and key bindings at your leisure. The moment you start using third-party tools to remap keys or "change the way the game is played" in any way, you are in murky territory, because of 6.A.2:
"You may not use your own or third-party software to modify any content appearing within the Game environment or change how the Game is played."


What is your and CCP's definition of "how the game is played"? You didn't expect people to live in wormholes, yet they did. You didn't expect people to min/max their PVP, but they did. Are they in violation of the EULA?


"play" means how you interact with the client. Not how you play using the tools provided by the client.
Aryth
University of Caille
Gallente Federation
#36 - 2015-04-13 22:40:31 UTC
CCP Peligro wrote:
Here are some Twitch.TV chatlogs from our presentation, for no specific reason. Names were removed.

CryGuessing both of these were for me. PS: hair is gone now!
Mar 21 15:02:17 who is the guy who looks like a hanson member
Mar 21 15:02:27 CCP I hateyoudad

On Bugartist's gangsta lean and mic hold:
Mar 21 15:04:13 like a gangsta
Mar 21 15:04:15 gangsta mike hold?
Mar 21 15:04:16 is he german Kappa
Mar 21 15:04:22 Thats how ya holda mic! BALLA

Thanks we love you too!Big smile
Mar 21 15:04:38 i love these guys

Oh please, we're running 1990 PowerPoint 2.0 for Windows 3.0 here, only the finest!
Mar 21 15:05:35 CCP microsoft powerpoint 2003

I'm glad to see the level of excitement in the logs as well. This is pretty much me, all day:
Mar 21 15:24:46 HAHA REKT
Mar 21 15:24:47 wat da fuq Kappa
Mar 21 15:24:47 Those tears
Mar 21 15:24:47 rekt
Mar 21 15:24:47 get dunked
Mar 21 15:24:47 ccp does it right
Mar 21 15:24:49 Get REKT BOTTERS

Lol


One of my favorite CCP'ers, you could maybe make favorite someday if you didn't have a crippling illness.

Post signing with a signature no less.

Leader of the Goonswarm Economic Warfare Cabal.

Creator of Burn Jita

Vile Rat: You're the greatest sociopath that has ever played eve.

Trakow
Beta Switch
#37 - 2015-04-13 23:26:48 UTC  |  Edited by: Trakow
I fully expect CCP to continue ignoring the childish posts of "but why didn't HE get in trouble?" or "why is THIS allowed?" and screen resolutions or graphics card drivers getting bans and such... My hats off to you for having a high tolerance!

Keep up the good work CCP! Cool
Kinete Jenius
Republic Military School
Minmatar Republic
#38 - 2015-04-14 00:25:00 UTC
Trakow wrote:
I fully expect CCP to continue ignoring the childish posts of "but why didn't HE get in trouble?" or "why is THIS allowed?" and screen resolutions or graphics card drivers getting bans and such... My hats off to you for having a high tolerance!

Keep up the good work CCP! Cool

I have actual concerns here and I was hoping for some answers.


I run in windowed mode and all those questions are relevant to how I play.
Lea De Dijon
Inner Circle Research
#39 - 2015-04-14 00:29:29 UTC
i agree, KOS checkers for example, a 3rd party app takes info from a window and displays info on a char in a non eve application. i think it is indeed relevant and not asked to much to get clarification.

Lea
Dirk MacGirk
Specter Syndicate
#40 - 2015-04-14 00:31:25 UTC
Kinete Jenius wrote:
Trakow wrote:
I fully expect CCP to continue ignoring the childish posts of "but why didn't HE get in trouble?" or "why is THIS allowed?" and screen resolutions or graphics card drivers getting bans and such... My hats off to you for having a high tolerance!

Keep up the good work CCP! Cool

I have actual concerns here and I was hoping for some answers.


I run in windowed mode and all those questions are relevant to how I play.


Nah, you're just trolling. Badly. Or trying to one up Shadow in the "I have more question now than before" category.

I have fingers, but that guy doesn't. Aren't fingers an advantage? Is CCP gonna ban fingers now? Can I use all 10 of my fingers or just 7 before I get caught. The EULA is unclear about physical advantage in a world of special needs. Would CCP actually try and take away my fingers? That isn't legal in most parts of America or Western Europe. What if I was at FanFest? Is finger taking legal in Iceland?