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Mass Disconnect - 16:35 12/04/2015

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CCP Falcon
#1 - 2015-04-12 16:48:12 UTC  |  Edited by: CCP Falcon
We are aware of a large player drop that occured today at around 16:35.

Tranquility and all associated services are operating fine, so we're currently looking at the cause of this player drop.

If there's anything else to update with, it'll happen in this thread.

- F

UPDATE - 12/04/2015 - 17:13

After extensive investigation, we've been able to confirm that the connection issues experienced by players over the last few days have been caused by a series of DDoS attacks targeted at Tranquility.

Tranquility is perfectly healthy and is running fine, however we're currently working on resolving the situation, and the network issues that the attacks are causing.

We apologize for any interruption that the connection issues caused by these incidents are causing to your gameplay.

CCP Falcon || EVE Universe Community Manager || @CCP_Falcon

Happy Birthday To FAWLTY7! <3
Iam The Flash
Doomheim
#2 - 2015-04-12 16:51:15 UTC
Yeh u gonna tell us all is fine again falcon

clearly it's not, 4th day in a row

but yeh

all is fine no?
Cubey James
Aliastra
Gallente Federation
#3 - 2015-04-12 16:51:19 UTC
Thanks for the update.
Jenshae Chiroptera
#4 - 2015-04-12 16:52:04 UTC  |  Edited by: Jenshae Chiroptera
Please paste a tracert with your home IP address removed and the nation you are residing in. Thank you.

https://wiki.eveonline.com/en/wiki/Network_Guide

(Be part of the solution)

Thread summary:
Ecklectrix wrote:
I don't need to understand how the interwebs works, .
"I am trying to stand on two feet but one is in quicksand."

Ignorance confessed.
Operation successful.

CCP - Building ant hills and magnifying glasses for fat kids

Not even once

EVE is becoming shallow and puerile; it will satisfy neither the veteran nor the "WoW" type crowd in the transition.
5v3N
Doomheim
#5 - 2015-04-12 16:52:19 UTC
All fine and log shows nothing, yet the player numbers drop and drop
ISquishWorms
#6 - 2015-04-12 16:52:41 UTC
Do not care if TQ is fine if I am unable to connect and play without getting disconnected what is the point?

This is been happening a number of days now sometimes multiple times a day.

Please fix it.

‘No, this isn't it at all. Make it more... psssshhhh’.
Wombat Ribeye
Vombatus Ursinus
#7 - 2015-04-12 16:52:52 UTC
ccplease
SecretService
Secret Services
#8 - 2015-04-12 16:53:34 UTC
All is fine?

This is unbearable for the last days. We can't do anything... disconnecting while vulnerable is no fun!
Lina Sovereign
The Scope
Gallente Federation
#9 - 2015-04-12 16:53:59 UTC
This week was very bad indeed.
OverlordY
Interspan
#10 - 2015-04-12 16:54:07 UTC
Shell Seeker
The Scope
Gallente Federation
#11 - 2015-04-12 16:56:33 UTC
OverlordY wrote:
http://eve-offline.net/?server=tranquility

dropped to 0 apparently.


No, I was not kicked out. Others from germany were hit though.
Ivarr Kerensky
Kerensky Tactical Group
#12 - 2015-04-12 16:59:37 UTC  |  Edited by: Ivarr Kerensky
Lots of (future) ignorant replies in this thread.

Let me explain it for the somewhat slower people: What Falcon meant is that TQ hardware and internal routing works just fine and that, thus, the issue is something external. Meaning it's a) not their fault and b) not within their grasp to immediately troubleshoot or mend.


Now, take your uninformed entitlement somewhere else. Thanks.

Excellence is an attitude.
Eria Quint
Republic University
Minmatar Republic
#13 - 2015-04-12 17:00:06 UTC
Some friends from Belgium were also kicked out, although not everybody.
Garmyne Atavuli
Pator Tech School
Minmatar Republic
#14 - 2015-04-12 17:01:56 UTC
If all is fine Falcon, then why can't I stay connected for more than an hour?
wagg
Aliastra
Gallente Federation
#15 - 2015-04-12 17:02:45 UTC
Relax guys. It's just a game. Drink a cup of tea :)
Lion Arthie
Doomheim
#16 - 2015-04-12 17:03:11 UTC
CCP Falcon wrote:
We are aware of a large player drop that occured today at around 16:35.

Tranquility and all associated services are operating fine, so we're currently looking at the cause of this player drop.

If there's anything else to update with, it'll happen in this thread.

- F



According to your post yesterday: https://forums.eveonline.com/default.aspx?g=posts&t=418170 , wasn't this issue 'resolved externally' already?
Iam The Flash
Doomheim
#17 - 2015-04-12 17:03:43 UTC
How is it not their fault?

Nothing else stopped working for me.

Three server conenctions to work stayed up, 2 x FTP clients working fine, teamspeak working fine, skype working fine. No issue with youtube or ctrlaltdel online either.

Yeh three eve accounts shut down n refuse to connect

And it's not their fault?

lol much m8
Luna Deos
Moon Intensifies
Deae Lunae
#18 - 2015-04-12 17:04:33 UTC  |  Edited by: Luna Deos
Iam The Flash wrote:
Yeh u gonna tell us all is fine again falcon

clearly it's not, 4th day in a row

but yeh

all is fine no?


Doesn't necessarily mean it's CCP that is the issue. Anything on the tier 1 or 2 networks that connects you to TQ could be involved.

Take a look at http://internetpulse.com/ sometime when you're having issues like this. You'll probably find there's an event going on that is neither your fault nor the fault of whoever has a service you're trying to use.
Ivarr Kerensky
Kerensky Tactical Group
#19 - 2015-04-12 17:05:38 UTC
Iam The Flash wrote:
How is it not their fault?

Nothing else stopped working for me.

Three server conenctions to work stayed up, 2 x FTP clients working fine, teamspeak working fine, skype working fine. No issue with youtube or ctrlaltdel online either.

Yeh three eve accounts shut down n refuse to connect

And it's not their fault?

lol much m8


ISP routing, look it up.

Excellence is an attitude.
Iam The Flash
Doomheim
#20 - 2015-04-12 17:07:23 UTC
Ivarr Kerensky wrote:
Iam The Flash wrote:
How is it not their fault?

Nothing else stopped working for me.

Three server conenctions to work stayed up, 2 x FTP clients working fine, teamspeak working fine, skype working fine. No issue with youtube or ctrlaltdel online either.

Yeh three eve accounts shut down n refuse to connect

And it's not their fault?

lol much m8


ISP routing, look it up.


Yes my ISP just decided en-mass with HUNDREDS of other ISP'S to shut down our connections to CCP Gaming. Yeh, tottally.

Idiot
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