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CCP what's going on why are your servers causing disconnections ?

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Jonah Gravenstein
Machiavellian Space Bastards
#21 - 2015-04-07 18:48:31 UTC
Carrie-Anne Moss wrote:
I play Eve and WoW at the sametime sometimes. I get Socket Errors and logged out of eve and takes a long time to get back in, yet WoW is perfectly fine and no lag????

Want to explain this?
CCP have detected that you have WoW installed and are sending you subliminal messages about it Twisted

In the beginning there was nothing, which exploded.

New Player FAQ

Feyd's Survival Pack
Carrie-Anne Moss
The Scope
Gallente Federation
#22 - 2015-04-07 18:50:40 UTC
Jonah Gravenstein wrote:
Carrie-Anne Moss wrote:
I play Eve and WoW at the sametime sometimes. I get Socket Errors and logged out of eve and takes a long time to get back in, yet WoW is perfectly fine and no lag????

Want to explain this?
CCP have detected that you have WoW installed and are sending you subliminal messages about it Twisted


Seriously can you explain how running 2 MMOs at the same time, one disconnects and gets socket errors, other is perfectly fine. Explain that honestly dude. You cant be that dumb
Jenshae Chiroptera
#23 - 2015-04-07 18:51:15 UTC
Carrie-Anne Moss wrote:
I play Eve and WoW at the sametime sometimes. I get Socket Errors and logged out of eve and takes a long time to get back in, yet WoW is perfectly fine and no lag????

Want to explain this?
Waste of Web has localised servers, shards and what not instead of one persistant universe / world.
Additionally, there have been a lot of problems with America connecting to the rest of the world. Something something net neutrality.

CCP - Building ant hills and magnifying glasses for fat kids

Not even once

EVE is becoming shallow and puerile; it will satisfy neither the veteran nor the "WoW" type crowd in the transition.
CCP Falcon
#24 - 2015-04-07 18:53:02 UTC
Carrie-Anne Moss wrote:
I play Eve and WoW at the sametime sometimes. I get Socket Errors and logged out of eve and takes a long time to get back in, yet WoW is perfectly fine and no lag????

Want to explain this?


Depends entirely on where you're based. TQ is in London.

If you're based in the US, playing on US WoW servers, then if there's an issue with a transatlantic link to Tranquility in London, you have issues with EVE and not with WoW because you're logged in to a server that's on US soil. US servers for WoW are hosted in:

NYC
LA
Chicago, IL
Phoenix, AZ


Same as with WoW for the EU as well, their servers are hosted in mainland europe:

Amsterdam
Frankfurt
Paris
Stockholm

So, if there's issues with third party connections to London from Mainland europe, you might get dropped from EVE and not WoW.

TQ has been completely stable with no issues at all since before Easter break, so my guess is that there's an issue somewhere on the blogotubes that's been causing problems.

Just because you can't reach Tranquility, it doesn't mean there's an issue with EVE, in fact the vast majority of the time there isn't.

If you want to keep up with the server status, here's a couple of handy places to get updates if we do experience issues:

EVE Status Twitter

EVE Offline

Hope this helps.

CCP Falcon || EVE Universe Community Manager || @CCP_Falcon

Happy Birthday To FAWLTY7! <3
Guttripper
State War Academy
Caldari State
#25 - 2015-04-07 19:45:18 UTC
CCP Falcon wrote:
Just because you can't reach Tranquility...

...meditate harder?

(I considered saying something about smoking certain "recreational" ~herbs~, but some people might be offended!) Twisted
Jenshae Chiroptera
#26 - 2015-04-07 19:47:43 UTC
Guttripper wrote:
(I considered saying something about smoking certain "recreational" ~herbs~, but some people might be offended!) Twisted
Roll
Yawn.

CCP - Building ant hills and magnifying glasses for fat kids

Not even once

EVE is becoming shallow and puerile; it will satisfy neither the veteran nor the "WoW" type crowd in the transition.
dhunpael
#27 - 2015-04-07 20:14:35 UTC
CCP Falcon wrote:
Carrie-Anne Moss wrote:
I play Eve and WoW at the sametime sometimes. I get Socket Errors and logged out of eve and takes a long time to get back in, yet WoW is perfectly fine and no lag????

Want to explain this?


Depends entirely on where you're based. TQ is in London.

If you're based in the US, playing on US WoW servers, then if there's an issue with a transatlantic link to Tranquility in London, you have issues with EVE and not with WoW because you're logged in to a server that's on US soil. US servers for WoW are hosted in:

NYC
LA
Chicago, IL
Phoenix, AZ


Same as with WoW for the EU as well, their servers are hosted in mainland europe:

Amsterdam
Frankfurt
Paris
Stockholm

So, if there's issues with third party connections to London from Mainland europe, you might get dropped from EVE and not WoW.

TQ has been completely stable with no issues at all since before Easter break, so my guess is that there's an issue somewhere on the blogotubes that's been causing problems.

Just because you can't reach Tranquility, it doesn't mean there's an issue with EVE, in fact the vast majority of the time there isn't.

If you want to keep up with the server status, here's a couple of handy places to get updates if we do experience issues:

EVE Status Twitter

EVE Offline

Hope this helps.


Well, i live in europe and have the same problems. They only game that has dc's is EVE.
Contacted my isp as well and they tell me it's not their problem.

Since a lot of players have a problem with socket errors in EVE, something has to be true about it no?
GeeShizzle MacCloud
#28 - 2015-04-07 21:22:16 UTC
dhunpael wrote:
CCP Falcon wrote:
Carrie-Anne Moss wrote:
I play Eve and WoW at the sametime sometimes. I get Socket Errors and logged out of eve and takes a long time to get back in, yet WoW is perfectly fine and no lag????

Want to explain this?


Depends entirely on where you're based. TQ is in London.

If you're based in the US, playing on US WoW servers, then if there's an issue with a transatlantic link to Tranquility in London, you have issues with EVE and not with WoW because you're logged in to a server that's on US soil. US servers for WoW are hosted in:

NYC
LA
Chicago, IL
Phoenix, AZ


Same as with WoW for the EU as well, their servers are hosted in mainland europe:

Amsterdam
Frankfurt
Paris
Stockholm

So, if there's issues with third party connections to London from Mainland europe, you might get dropped from EVE and not WoW.

TQ has been completely stable with no issues at all since before Easter break, so my guess is that there's an issue somewhere on the blogotubes that's been causing problems.

Just because you can't reach Tranquility, it doesn't mean there's an issue with EVE, in fact the vast majority of the time there isn't.

If you want to keep up with the server status, here's a couple of handy places to get updates if we do experience issues:

EVE Status Twitter

EVE Offline

Hope this helps.


Well, i live in europe and have the same problems. They only game that has dc's is EVE.
Contacted my isp as well and they tell me it's not their problem.

Since a lot of players have a problem with socket errors in EVE, something has to be true about it no?


Amazingly enough the route your information takes from the servers in london through to your isp can pass through a great many different areas that can see outages or problems that are neither CCPs problems or your ISPs, the longer your route to Tranquility the more likely that may occur.

Now it is possible the threshold that the Eve Client uses to determine if you've been disconnected may be a little stricter than other programs or games, that might be an avenue to pursue but i wouldn't be surprised if the client actually responds dynamically based on your ping and geographical location to be more or less lenient on hiccups with information flow.
Saisin
Chao3's Rogue Operatives Corp
#29 - 2015-04-07 21:24:17 UTC
Have you thought about this possibility?

Vote Borat Guereen for CSM XII

Check out the Minarchist Space Project
Mario Putzo
#30 - 2015-04-07 21:42:50 UTC
Saisin wrote:
Have you thought about this possibility?


That seems pretty scummy tbh.
Nevyn Auscent
Broke Sauce
#31 - 2015-04-08 00:41:05 UTC
I play from New Zealand, my route goes through both USA and Europe, and I don't suffer socket drops often. Typically when I do it's because I'm multitasking, i.e. for running WoW as well, consider that WoW is actually what's causing your EVE disconnects by stealing bandwidth. (Note, I don't play WoW, just above example)
A lot of other MMO's will also just leave you logged in running on the spot for minutes while they debate if you are really DC'ed, even if they let you run around locally, EVE actually drops you fast when it loses you. Different approach, neither/both are right.
Jenshae Chiroptera
#32 - 2015-04-08 00:54:00 UTC
GeeShizzle MacCloud wrote:
Amazingly enough the route your information takes from the servers in london through to your isp can pass through a great many different areas that can see outages or problems that are neither CCPs problems or your ISPs, the longer your route to Tranquility the more likely that may occur..
To add to that, I am in England, the servers are in London and it took 8 "hops" or put another way, my data went goes back and forth through 8 lots of hardware between me and the EVE servers.

https://wiki.eveonline.com/en/wiki/Network_Guide

CCP - Building ant hills and magnifying glasses for fat kids

Not even once

EVE is becoming shallow and puerile; it will satisfy neither the veteran nor the "WoW" type crowd in the transition.
Glathull
Warlock Assassins
#33 - 2015-04-08 02:15:49 UTC
Mr Epeen wrote:
In general, if CCP responds to these things by throwing up their hands and saying, "Sucks to be you, but it's not our fault", they end up losing customers. It's in their best interest to find the fault that's not theirs and see if it can be worked around. That's what keeps people subbed.

For example, if it's due to an operating system setting, why not look into it and provide settings advice. Advice is free and people who might otherwise quit will stay because CCP took the time to say, "Hey. If you click this button, the game won't keep dumping out to the desktop".

Compare that to the typical forum warrior advice of, "**** you, moron. Go away with your whining and never come back".

I wonder which one might be more conducive to retaining a player base?

Mr Epeen Cool



CCP isn't and can't be tech support for all the subscribers to EvE. In addition to liability issues, there is just no way in hell CCP can support all the sh!t-for-brains configurations, misconfigurations, broken OS installs, spyware, adware, malware, or wifi setups that can happen.

Does this lose some subs every once in a while? Almost certainly. And that's fine. All subscriptions are not created equal. 15 bucks from someone who complains a lot and wastes a lot of your time trying to get you to fix something that isn't your problem is not the same as 15 bucks from someone who doesn't do any of those things. Smart companies are happy to let the nuisance customers go elsewhere.

Also, just curious for those of you who WoW, what kind of response do you get from Blizzard if you post in their forums or file a support ticket that basically says, "My stuff doesn't work, and I AM ABSOLUTELY CERTAIN IT IS YOUR FAULT BECAUSE THIS OTHER MMO WORKS JUST FINE, AND YOURS IS BROKEN!!!!"?

I'd be awfully surprised if Blizzard holds your hand while you restart your computer or unplug the monitor cable from the power port or plug in your keyboard or whatever.

I honestly feel like I just read fifty shades of dumb. --CCP Falcon
Mr Epeen
It's All About Me
#34 - 2015-04-08 02:25:04 UTC
Glathull wrote:
I'd be awfully surprised if Blizzard holds your hand while you restart your computer or unplug the monitor cable from the power port or plug in your keyboard or whatever.


Be awfully surprised then.

Not only will they hold your hand. They'll do it over the phone with you!

In the spirit of full disclosure, I don't know about WOW since I've never played it. But they've done as I described with other games of theirs that I play.

Mr Epeen Cool
Nevyn Auscent
Broke Sauce
#35 - 2015-04-08 03:38:19 UTC  |  Edited by: Nevyn Auscent
Servers are London so CCP can fly over and smack them one physically if need be. And so that time is basically the same for conference calling to work on them.
Not everything is done digitally.

As for school..... look at age demographics of EVE, and then try and tell me most people are finished work and home by 1630..... Yeah right.
March rabbit
Aliastra
Gallente Federation
#36 - 2015-04-08 14:44:12 UTC
Mr Epeen wrote:
In general, if CCP responds to these things by throwing up their hands and saying, "Sucks to be you, but it's not our fault", they end up losing customers. It's in their best interest to find the fault that's not theirs and see if it can be worked around. That's what keeps people subbed.

For example, if it's due to an operating system setting, why not look into it and provide settings advice. Advice is free and people who might otherwise quit will stay because CCP took the time to say, "Hey. If you click this button, the game won't keep dumping out to the desktop".

The company i'm working on does SIP telephony services. It has special software named like 'SIP tester' which runs on some PC on customer side and performs testing of connection between customer and server. Then its logs are used when some problems happen. Recently we developed hardware solution which would be put somewhere on customer side, connected to network and then it will perform testing channel with SIP calls. Such solutions cost something about 100USD and will be given to customers for free (for the start).
Some people call such things "worryfree".

Eve Online on the other hand 'recently' got special dedicated Launcher program which does nothing except choosing account to log in (i'm talking like regular customer here). Why this thingy cannot perform channel testing and report results both to CCP and to customer? Why we need to use 3rd party software to investigate problems almost unique to this game? For comparison i can play Counter-Strike on many different servers across the world and get no connection losses or lags but at the same time i have heavy lags in EveO when i have market window opened and it updates information? When i select group of items and use 'group sell' function EveO becomes unusable for some time. And yet, 'logs show nothing', 'test your ISP', 'test your hardware', etc...

Why EveO client hangs before it will report when 'socket closed' and needs to be manually killed using Task Manager (it closes itself but waits for quite some time for some reason)? Why i can get 0.5-1 second internet break and EveO loses connection but it waits for like 1 minute before 'detecting it'?
I only can think about 'legacy code' which no one in CCP knows and dares to touch. Or noone really cares about it. No technology limitations involved.

The Mittani: "the inappropriate drunked joke"
ISD Ezwal
ISD Community Communications Liaisons
ISD Alliance
#37 - 2015-04-08 16:05:46 UTC
I have removed some rule breaking posts and those quoting them.

The Rules:
27. Off-topic posting is prohibited.

Off-topic posting is permitted within reason, as sometimes a single comment may color or lighten the tone of discussion. However, excessive posting of off-topic remarks in an attempt to derail a thread may result in the thread being locked, or a forum warning being issued to the off-topic poster.

ISD Ezwal Community Communication Liaisons (CCLs)
Feyd Rautha Harkonnen
Doomheim
#38 - 2015-04-08 17:56:09 UTC
Snoopy Odor wrote:
For some months now I have been experiencing major disruptions in my game play.
I keep getting socket closed disconnected which totally sucks when your in e middle of a mission or a battle.
This happens everytime I log in.
I have contacted my ISP and they say everything is okay at there end no problems. I don't have any issues with any other system here in the UK. This disconnection happens on my laptops, Imac and PC.
I go on regular business trips and have had the disconnection happen in Spain and Belgium.
I have raised a ticket and CCP have basically said they can't help.
I have not renewed training on my other account toons because what is the point if i can't get any enjoyment from the game.

It will only be a matter of time before I cancel my main account.

If anyone else is experiencing this issue please post

It might actually be that someone doesn't like you.

F

Would you like to know more?
Brainless Bimbo
Pator Tech School
Minmatar Republic
#39 - 2015-04-08 19:14:41 UTC
was chatting in game and a west coaster who kept falling off, got him to tracert and problem seems to be a tata provided network connection in london..

probaly a few screwed up routing tables and mis-placed cables,

already dead, just haven´t fallen over yet....
Jenshae Chiroptera
#40 - 2015-04-08 19:16:29 UTC
Brainless Bimbo wrote:
was chatting in game and a west coaster who kept falling off, got him to tracert and problem seems to be a tata provided network connection in london..

probaly a few screwed up routing tables and mis-placed cables,
It is a general and well known problem with America for about a year now that is affecting multiple games.

CCP - Building ant hills and magnifying glasses for fat kids

Not even once

EVE is becoming shallow and puerile; it will satisfy neither the veteran nor the "WoW" type crowd in the transition.
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