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CCP what's going on why are your servers causing disconnections ?

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Snoopy Odor
Perkone
Caldari State
#1 - 2015-04-07 11:31:41 UTC
For some months now I have been experiencing major disruptions in my game play.
I keep getting socket closed disconnected which totally sucks when your in e middle of a mission or a battle.
This happens everytime I log in.
I have contacted my ISP and they say everything is okay at there end no problems. I don't have any issues with any other system here in the UK. This disconnection happens on my laptops, Imac and PC.
I go on regular business trips and have had the disconnection happen in Spain and Belgium.
I have raised a ticket and CCP have basically said they can't help.
I have not renewed training on my other account toons because what is the point if i can't get any enjoyment from the game.

It will only be a matter of time before I cancel my main account.

If anyone else is experiencing this issue please post
Scipio Artelius
Weaponised Vegemite
Flying Dangerous
#2 - 2015-04-07 11:36:06 UTC
Snoopy Odor wrote:
It will only be a matter of time before I cancel my main account.

Can UAE have your stuff?
Kuga
Viziam
Amarr Empire
#3 - 2015-04-07 11:45:08 UTC
This unfortunately sounds like a local issue. Since you're experiencing the issue in multiple locations, we can certainly rule out your ISP.

Are you playing on a laptop at home which you are bringing with you? If so it is likely that some software on there is intermittently interrupting your connection. Consider firewalls in particular, but also be aware if manufacturer's bloatware and the possibility of malware (I suggest getting Malwarebytes or similar to check your machine).
Eve Solecist
Shitt Outta Luck - GANKING4GOOD
#4 - 2015-04-07 11:45:17 UTC
Scipio Artelius wrote:
Snoopy Odor wrote:
It will only be a matter of time before I cancel my main account.

Can UAE have your stuff?

Do you have a permit which allows you to ask for stuff for UAE?

I DON'T SEE A PERMIT IN YOUR BIO, INFIDEL!


XD
  • All incoming connection attempts are being blocked. If you want to speak to me you will find me either in Hek local, you can create a contract or make a thread about it in General Discussions. I will call you back. -
Eve Solecist
Shitt Outta Luck - GANKING4GOOD
#5 - 2015-04-07 11:46:16 UTC
Oh... OP ... do you use hibernation a lot?
  • All incoming connection attempts are being blocked. If you want to speak to me you will find me either in Hek local, you can create a contract or make a thread about it in General Discussions. I will call you back. -
Ralph King-Griffin
New Eden Tech Support
#6 - 2015-04-07 11:55:50 UTC
Eve Solecist wrote:
Scipio Artelius wrote:
Snoopy Odor wrote:
It will only be a matter of time before I cancel my main account.

Can UAE have your stuff?

Do you have a permit which allows you to ask for stuff for UAE?

I DON'T SEE A PERMIT IN YOUR BIO, INFIDEL!


XD

All hail Unsuccessful At Everything, savior of general discussion

Murderers of Negotiable Motivations

=]|[=
Eve Solecist
Shitt Outta Luck - GANKING4GOOD
#7 - 2015-04-07 11:57:00 UTC
UAE IS JAMES' ALT FINALLY CONFIRMED
  • All incoming connection attempts are being blocked. If you want to speak to me you will find me either in Hek local, you can create a contract or make a thread about it in General Discussions. I will call you back. -
Hicksimus
Torgue
#8 - 2015-04-07 12:13:03 UTC
I find it interesting how a lot of people are having issues with EvE and no other games yet CCP says it's not their issue and will not provide the tools to determine where the issue is even though these tools do exist CCP has disabled them. But CCP ranks right up there with EA in helping customers soooooo I guess the best option is to quit.

I fully understand that this issue may not be local to CCP but clearly there is a hop taken for a decent number of people that is bad and it would be nice to find out where it is.

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Jonah Gravenstein
Machiavellian Space Bastards
#9 - 2015-04-07 12:32:39 UTC
Hicksimus wrote:
I find it interesting how a lot of people are having issues with EvE and no other games yet CCP says it's not their issue and will not provide the tools to determine where the issue is even though these tools do exist CCP has disabled them. But CCP ranks right up there with EA in helping customers soooooo I guess the best option is to quit.

I fully understand that this issue may not be local to CCP but clearly there is a hop taken for a decent number of people that is bad and it would be nice to find out where it is.
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Jenshae Chiroptera
#10 - 2015-04-07 12:39:48 UTC
The new Win-dohs tends to try and put your network card to sleep for power saving reasons.
EVE might not be giving it enough of a wake up or poking the operating system.
Try turn all these sorts of "features" off.
Where ever possible also connect hard cables, the latency from wireless can really kill any streaming.

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Kharaxus
Eve Academy Corporation
#11 - 2015-04-07 13:48:59 UTC
Snoopy Odor wrote:

I have raised a ticket and CCP have basically said they can't help.


If they said THAT then likely, as other people pointed out, a local issue (between the chair and keyboard......local).

Snoopy Odor wrote:
I have not renewed training on my other account toons because what is the point if i can't get any enjoyment from the game.

Why punish yourself due to a lack of, or failure to solve the problem? Do you cut yourself as well?

Snoopy Odor wrote:
It will only be a matter of time before I cancel my main account.


Every time I have raised a ticket with CCP they have been very structured in how they work through the problem step-by-step. I find it hard to believe, as your title suggests, it is a "CCP server problem".

Any problem I have encountered when it comes to Eve has been "read a book"......any book (dock up safely first, or stop trying to log on). I recommend Kevin Mitnick. By the time I am done reading the book, as well as cross-referencing info in said book, CCP will likely have solved the problem - or I will have discovered a workaround (ingame).
Jenn aSide
Soul Machines
The Initiative.
#12 - 2015-04-07 13:54:13 UTC
Kharaxus wrote:

If they said THAT then likely, as other people pointed out, a local issue (between the chair and keyboard......local).


Most likely, that or CCP hates parts of Europe lol.

I recently purchased a new system (windows 8, yuck) and configured it the way i wanted (killed off all the bloatware crap, turned off everything i don't need and will never use etc) and Have had 1 'socket closed' event in 4 months, where as they were fairly common before that on my old system. Who knows what the problem is, but if CCP didn't cause it it's not CCP's problem (which makes the title of this thread stupid and needlessly provocative).
Mr Epeen
It's All About Me
#13 - 2015-04-07 14:15:58 UTC
In general, if CCP responds to these things by throwing up their hands and saying, "Sucks to be you, but it's not our fault", they end up losing customers. It's in their best interest to find the fault that's not theirs and see if it can be worked around. That's what keeps people subbed.

For example, if it's due to an operating system setting, why not look into it and provide settings advice. Advice is free and people who might otherwise quit will stay because CCP took the time to say, "Hey. If you click this button, the game won't keep dumping out to the desktop".

Compare that to the typical forum warrior advice of, "**** you, moron. Go away with your whining and never come back".

I wonder which one might be more conducive to retaining a player base?

Mr Epeen Cool
Celise Katelo
State War Academy
Caldari State
#14 - 2015-04-07 15:08:05 UTC
Networking settings could be the issue

Change these:

Multimedia/Gaming Enviroment - Value "Enable"
Roaming Senitivity - Value "Disable"

Also update your Lan drivers
Always flush out Modem regular
Power Management: Allow your computer to turn off this device Untick this box

Get a program called CCleaner for deleting cookies & such.

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DaReaper
Net 7
Cannon.Fodder
#15 - 2015-04-07 15:50:53 UTC  |  Edited by: DaReaper
Mr Epeen wrote:
In general, if CCP responds to these things by throwing up their hands and saying, "Sucks to be you, but it's not our fault", they end up losing customers. It's in their best interest to find the fault that's not theirs and see if it can be worked around. That's what keeps people subbed.

For example, if it's due to an operating system setting, why not look into it and provide settings advice. Advice is free and people who might otherwise quit will stay because CCP took the time to say, "Hey. If you click this button, the game won't keep dumping out to the desktop".

Compare that to the typical forum warrior advice of, "**** you, moron. Go away with your whining and never come back".

I wonder which one might be more conducive to retaining a player base?

Mr Epeen Cool



Boot.ini

if ccp makes a mistake, and tells you to do 'x' to your pc and you wind up breaking it worse, thats a potential law suit or other issues.

To the op: i have not had any issues unless there is a big outage, or its been my pc being dumb. Your isp might be fine, and ccp's servers might be fine, but between them and you is still alot of random chatter. Any of thouse links can go down at any time for any reason. And its neither ccp's nor your isp's fault. in addition your computer could be having issues. Again, not ccp or your isp's fault. your best bet is to try and isloate the issue, if its on your end or what.

like if you are on a laptop using wifi, grab an eithernet cable and plug into your router and see if that helps. if your stable them the issue has to do with yoru wifi. if you are connected with a cable, then try wifi. there are other simple steps to try and isloate.

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MonkeyBusiness Thiesant
Pandemic Unicorns
#16 - 2015-04-07 16:10:28 UTC
Not had any dcs here.
Garmyne Atavuli
Pator Tech School
Minmatar Republic
#17 - 2015-04-07 16:22:30 UTC
Before downtime on 07/04/2015 all was smooth and sweatless.
After downtime on 07/04/2015 disconected half a dozen times.

All i'm sayin.
Unsuccessful At Everything
The Troll Bridge
#18 - 2015-04-07 16:26:59 UTC
Its like I didn't even have to post in this thread.


I am anyways, but its like I didn't have to.


Since the cessation of their usefulness is imminent, may I appropriate your belongings?
Keith Icarus
14 Intelligence
#19 - 2015-04-07 17:39:40 UTC
If Windows (7 or 8) is awaiting the installation of updates, this happens to me a lot.

After I install all updates it seems to go back stable again.

Just an observation !
Carrie-Anne Moss
The Scope
Gallente Federation
#20 - 2015-04-07 18:42:38 UTC
I play Eve and WoW at the sametime sometimes. I get Socket Errors and logged out of eve and takes a long time to get back in, yet WoW is perfectly fine and no lag????

Want to explain this?
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