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Strange shipping order for Art of New Eden Book

First post First post
Author
Adacia Calla
Native Freshfood
Minmatar Republic
#61 - 2015-03-31 18:50:59 UTC
Omnathious Deninard wrote:
Soba bit of an odd one, I just received 5 emails that mu order has shipped, I decided to log back I to the website and found 5 processing notifications of the same order #.

This happened to me too, and it's supposedly delivered already, which would be impressive because it takes UPS 2-3 weeks before getting to me.

Test signature....forum not applying settings :(

KillsBitch Hakuli
The-Freeman
#62 - 2015-03-31 22:20:03 UTC  |  Edited by: KillsBitch Hakuli
Omnathious Deninard wrote:
Edward Olmops wrote:

Also:
The pages of the book sticked together at the top and the images/print is damaged whereever there are pictures with a dark background.
Does anyone else have that issue?
It's a bit sad since CCP makes such an effort to get a high quality.




Yes, I had the same issue.
http://i.imgur.com/2XW3tnr.jpg
http://i.imgur.com/LLLk9fW.jpg
http://i.imgur.com/3H4EpGI.jpg


Same with me :(

http://imgur.com/UBtYYoQ
http://imgur.com/Bt8GVrU
http://i.imgur.com/BDheCkk.png

My Special Limited edition book now feels a less special

CryCryCry
Adacia Calla
Native Freshfood
Minmatar Republic
#63 - 2015-03-31 22:28:55 UTC
Delivered, no-misprints, and it's signed.

Serial 123/2001 if that helps narrow down the printing error timeline.

Test signature....forum not applying settings :(

Legion Masser
KROOKBORNE
Seventh Sanctum.
#64 - 2015-04-01 00:06:05 UTC  |  Edited by: Legion Masser
I have serial 126 /2001 and I have now noticed I too have this same defect on some pages , though not nearly as bad as some of you have it. The Constructs chapter page (pg 82 -83) seems to be the worst for me and the only one easily noticeable.

However, what really upsets me much more then these very minor ( in my case ) blemishes, was what I started seeing after the quality of this product was in question and brought to my attention. Undoubtedly, I imagine many other copies also have these far more unsettling defects that may have been overlooked or unnoticed by some of you.

Due to the glossy nature of the paper use in EVE Universe , its very easy to see the glossy texture of the images especially if reading or viewing the beautiful images near a window during the day.

I came to page 67 and noticed what looked like a fingerprint / smudge on the bottom corner of the page. It was very distinct due to the glossy nature of the paper when held a certain way reflecting the light from outside. When I tried to wipe it off with a microfiber cloth , i realized this was not a finger print, it was a slight contamination in the print itself ! Not too big of an issue as this one was only visible if viewed from a certain angle but it made me instantly start to look for more.

AND MORE I FOUND

Some were very tiny, slight changes in the texture of the gloss which may have been small contaminants the size of half a grain of rice but these too weren't extravagant flaws and only visible from certain angles in the gloss and were only on two other pages ( I noticed SO FAR).

THEN I got to the last page of the book and the defects on this page were easily seen without viewing from the gloss and only appeared much worse when I did. The defects look like droplets with comet tails that run vertically away from the source and are very easily noticeable and cover about a 10cm x 3cm area to the left of the Speech Address. Even the feel of the page texture changes over these blemishes which really bothers me SadShocked

This is quite unacceptable CCP
This book cost me a total of $156.50 CAD with shipping and an additional $25.94 for import charges into Canada from UPS which I though would have been covered by the initial cost of the delivery ( $39.99).

That is a grand total of $182.44 CAD which I gladly paid due to my LOVE for EVE online and Limited Edition Art Books. I love the book, I really really do, but after paying that much money for it, quality is of the utmost importance especially considering it is a ART book and its defects are very very unsatisfactory and show a serious lack of quality.

The minor blemishes i can deal with including the page sticking blemish , but the comet looking contamination blemishes /defects on the final page is unacceptable to say the least.

Image of initial "finger print" blemish defect /artifact hard to capture in picture but easily seen in light and felt http://i.imgur.com/cStoU7p.jpg?3
Image of "comet looking" artifacts / defects that also have a very rough texture http://i.imgur.com/Uwfg6JS.jpg?2

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Ferni Ka'Nviiou
Doomheim
#65 - 2015-04-01 04:53:20 UTC
I got mine today! So, it didn't "probably take 3 weeks." 85/2001
I paid $386 NZD for it, so I really don't want to go searching intensely for issues in the printing.

But as far as I can tell, by looking at every page in the book, there are no defects at all.

It seems very odd that there is such a disparity in quality between some books.
Klaus Tylar
Tylar United Freight
#66 - 2015-04-01 05:11:34 UTC
Received my book days ago, but a scant eight hours earlier I just received FIVE invoices claiming my 'copies' had finally shipped. Uh... Hm. Considering I have my book, and only ordered /one/...


And in case anyone cares, I had 197/2001. Big smile
Ishtanchuk Fazmarai
#67 - 2015-04-01 13:38:55 UTC
Just received 904/2001 and the only fault is that someone signed the litographies with a marker... P

Now seriously, still haven't browsed the whole book but the darkest pages like 82-83 are printed correctly, without sticking. My copy belongs to the Europe batch, if that serves something.

Anyway, if the aluminum printings were assigned randomly to the books but each book doesn't haves a individual print number (I haven't find it), it will be difficult to track the source of the failure.

Roses are red / Violets are blue / I am an Alpha / And so it's you

Roderick Raholan
Order In Disorder
#68 - 2015-04-01 15:20:26 UTC
Wait... Is the plaque meant to be blue...? What?
Manic Velocity
Federal Navy Academy
Gallente Federation
#69 - 2015-04-01 15:50:51 UTC
Just got mine. I also experienced the "sticky pages" defect, though it's fairly minor. The white spots are hardly noticeable unless you're specifically looking for them. And it looks like whatever caused the pages to stick together can be rubbed off with some very gentle persistence.

My main concern is how I'm going to keep this white leather clean! Time to stock up on rubber gloves, I guess.

That said, I'm still very happy with how it turned out and I can't wait to go home and give it a thorough read. Hopefully CCP will be amicable in replacing the copies with more serious defects.

"The most punchable face in New Eden."

Be excellent to each other.

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Obsidian Hawk
RONA Midgard Academy
#70 - 2015-04-02 16:25:40 UTC  |  Edited by: Obsidian Hawk
Oh Mr. CCP Falcon, did you hear anything from the distributor or Torifans? I still dont have a tracking number or anything and i want to make sure UPS doesnt screw up.

Why Can't I have a picture signature.

Also please support graphical immersion, bring back the art that brought people to EvE online originaly.

Legion Masser
KROOKBORNE
Seventh Sanctum.
#71 - 2015-04-03 01:17:43 UTC
Still no word from CCP regarding these defects and what they intend to do to ?

C'mon CCP, you have my money for an Art book that certainly doesn't justify its price in quality. I love its content quality but it's printing quality is disappointing, which is just as important as content in something classified as an Art Book

Would like some answers please

☢☢☢☢☢☢☢- Your Anger is a Gift -☢☢☢☢☢☢☢ Do you even Titan? ☢☢☢ Potato ☢☢☢Lemon☢☢☢

Dalagian Anthrodania
Anthrodania
#72 - 2015-04-03 06:00:25 UTC
Was just doing my banking today and shocked to see a 2nd transaction taken from my account for my eve universe purchase - 12 days after my account was initially charged what I assumed was the full amount. Has this occurred for others?
Reiisha
#73 - 2015-04-03 11:40:46 UTC
No sticking issues here, though i don't have the book on hand to check which number it is....

If you do things right, people won't be sure you've done anything at all...

Omnathious Deninard
University of Caille
Gallente Federation
#74 - 2015-04-03 12:26:14 UTC
I never did list my book number.

288/2001
Order Number 1000170

If you don't follow the rules, neither will I.

ChaseTheLasers
Ekchuah's Shrine Comporium
#75 - 2015-04-03 14:13:55 UTC
This was a real mess.

1) When the ordering went live, loads of people from the UK couldn't order because of the broken shipping page. When it was fixed, the shipping was a silly price.

2) Not CCPs fault, but mine was delivered to another person entirely. Thankfully he was kind enough to drive to my place and drop it off for me. I wasn't in at the time so my lodger accepted it, but a huge thanks to you, whoever you are!
I got the feeling you were local from what my lodger said, if so, shout up so I can get you a beer.

3) I also have some damage at the top of the pages. Can't see any details in this thread on who to contact, or if anyone is even sorting this out.

Gutted considering the money it cost. There seems nothing obvious to select in the petition system.

On a side note I also had a damaged Eve: Source book, but I didn't complain as I assumed it was a one off. The metal plaque was badly marked when I got it. Wish I'd have flagged it up now.

These really cost a lot of money CCP. I appreciate you're at the mercy of who you contract it to (book and delivery), but the process really needs a bit better QA.
Guttripper
State War Academy
Caldari State
#76 - 2015-04-03 14:30:27 UTC
I ordered my limited edition book one week after it went on sale (the 27th) after "accidentally" stumbling onto the developer's blog. Oddly enough, I was charged in Euros initially and it was changed to dollars on my credit card. It arrived yesterday, the 2nd and seemed to have originated from Georgia, United States. I have a grayish silver block numbered 531/2001 with a bunch of other letters and numbers. But no signed lithographs.
Legion Masser
KROOKBORNE
Seventh Sanctum.
#77 - 2015-04-03 15:50:39 UTC  |  Edited by: Legion Masser
ChaseTheLasers wrote:
This was a real mess.

1) When the ordering went live, loads of people from the UK couldn't order because of the broken shipping page. When it was fixed, the shipping was a silly price.

2) Not CCPs fault, but mine was delivered to another person entirely. Thankfully he was kind enough to drive to my place and drop it off for me. I wasn't in at the time so my lodger accepted it, but a huge thanks to you, whoever you are!
I got the feeling you were local from what my lodger said, if so, shout up so I can get you a beer.

3) I also have some damage at the top of the pages. Can't see any details in this thread on who to contact, or if anyone is even sorting this out.

Gutted considering the money it cost. There seems nothing obvious to select in the petition system.

On a side note I also had a damaged Eve: Source book, but I didn't complain as I assumed it was a one off. The metal plaque was badly marked when I got it. Wish I'd have flagged it up now.

These really cost a lot of money CCP. I appreciate you're at the mercy of who you contract it to (book and delivery), but the process really needs a bit better QA.


I made a support ticket about its lack of quality on The art of New Eden's store page about 4 days ago and recommend you do the same though I hope your more patient then I am - The response I received 3 days ago claimed they would pass the ticket on to the appropriate CCP employee asap, though I have heard nothing back from them since then.

CCP - as a company , if you have a certain special group of customers willing to spend significantly more money on top of what they're already spending for novelty items, you really ought to do your best to to make sure you give them the best quality customer service possible or the very best quality products possible that they spend this additional money on. You should remember these special customers are the type of spenders most companies fight to try to keep at all costs. Sour Veterans mostly plex and keep the game interesting and populated. Rookies sub with money and are important to keep the company profitable/alive and the give the Veterans someone to oppress Big smile and interact with. Finally there is the special group made up of both Vets n Rooks that spend crazy amounts of money to show their passion for your work and creation and usually are very willing to show just how passionate they are about your creations with their seemingly bountiful bank accounts. I, like others, are hoping to hear from someone from CCP soon regarding the book, as I'm kinda starting to get the lack of appreciation feeling.

☢☢☢☢☢☢☢- Your Anger is a Gift -☢☢☢☢☢☢☢ Do you even Titan? ☢☢☢ Potato ☢☢☢Lemon☢☢☢

Chainsaw Plankton
FaDoyToy
#78 - 2015-04-03 19:38:05 UTC
CCP Falcon wrote:
Sucks that there are a few that have edges stuck together. Sad

I'll point this thread out to CCP t0rfifrans as he's in direct contact with the distributor.


I have that on a few pages Straight

but also I got 5 shipping e-mails the day after the package arrived Lol

overall still awesome Big smile

@ChainsawPlankto on twitter

Yourmoney Mywallet
Doomheim
#79 - 2015-04-05 18:59:15 UTC
I feel really sorry for the ones that have issues with this book.

Mine arrived a few days ago and I got:

  • 898/2001
  • signed lithos
  • no sticky pages
  • no fingerprints Shocked
  • overall a really, really nice book well worth the cost of...
  • EUR 89.99


My order page still says "Processing." While I'm obviously happy with the end result, all in all not exactly CCP's finest hour.
Ishtanchuk Fazmarai
#80 - 2015-04-05 19:10:07 UTC  |  Edited by: Ishtanchuk Fazmarai
Yourmoney Mywallet wrote:
I feel really sorry for the ones that have issues with this book.

Mine arrived a few days ago and I got:

  • 898/2001
  • signed lithos
  • no sticky pages
  • no fingerprints Shocked
  • overall a really, really nice book well worth the cost of...
  • EUR 89.99


My order page still says "Processing." While I'm obviously happy with the end result, all in all not exactly CCP's finest hour.


Well, I had a little disappointment to learn that the book was printed in China. For 89,90 €, I kinda expected they would pay 5 euros more for the print, but anyway it's the first time I buy a Dark Horse product so maybe they've been doing that for a decade or two... What?

Roses are red / Violets are blue / I am an Alpha / And so it's you