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Issues, Workarounds & Localization

 
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Transfer Character - "We were unable to authorize your payment at this time"
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woe kitten
Any hole's a goal
#1 - 2011-12-24 12:12:07 UTC
Hi,

I am trying to transfer a character to another account, but every time I click on the "Pay Now" button it comes up with the following error message:

"We were unable to authorize your payment at this time. Please ensure you have sufficient funds and/or contact your bank/card issuer for further information."

This is regardless of the payment type, since I've tried a credit card/ paypal / and also PLEX.

Any help would be appreciated.

**Life is a game. You either win or you lose. **
woe kitten
Any hole's a goal
#2 - 2011-12-25 11:24:43 UTC
bump

**Life is a game. You either win or you lose. **
Tina Jovakko
Science and Trade Institute
Caldari State
#3 - 2011-12-25 21:24:59 UTC
Having exactly the same issue ATM...
woe kitten
Any hole's a goal
#4 - 2011-12-26 11:44:37 UTC
Still an issue. Bump Sad.

**Life is a game. You either win or you lose. **
woe kitten
Any hole's a goal
#5 - 2011-12-27 03:10:06 UTC
Bump... can someone please fix the issue? Cry

**Life is a game. You either win or you lose. **
Aryu Sirius
Strategic Solutions INC
#6 - 2011-12-29 07:32:09 UTC
I am also having this same problem, I have sent in a petition as well.
Aryu Sirius
Strategic Solutions INC
#7 - 2011-12-30 09:35:58 UTC
bump

still not resolved and no answer through petitions.
Praxston
School of Applied Knowledge
Caldari State
#8 - 2012-01-01 21:08:18 UTC
Same exact issue here. Need this toon transfered before tomorrow! Ugh.

Sending petition.
Princess Capricus
Federal Navy Academy
Gallente Federation
#9 - 2012-01-01 21:19:15 UTC
Make sure you are not logged into the account that you are trying to transfer a character from.
Hawtchick
The Short Bus Squad
#10 - 2012-01-04 08:39:42 UTC  |  Edited by: Hawtchick
Just like Princess Capricus said make sure you are not logged on the toon you are trying to transfer. Also make sure you have already transfered the isk paid to the character that you are selling to another toon. The reason for this is because once the transfer has begun the toon being sold will go into a stasis period of 10 hours. The stasis period of 10 hours begins the moment your payment for CHARACTER TRANSFER has gone through and you will not be able to log into that toon at all. Make sure all you assets has been moved out of that character before you initiate character transfer payment. I hope this helps.
Aryu Sirius
Strategic Solutions INC
#11 - 2012-01-05 07:17:21 UTC
I have just had this issue resolved and it was because I did not have the character in a NPC corp before transferring the character. So make sure the character is in a NPC corp before attempting the transfer otherwise you get the CC decline message.
Kratos IceFire
Deep Core Mining Inc.
Caldari State
#12 - 2012-01-05 21:58:13 UTC
I have this same issue occurring, regardless of payment option chosen.

I am not logged in to eve at all and the toon is already in an NPC corp.
Humus Mama
Minions.
#13 - 2012-01-06 04:03:44 UTC
bump for this thread
Humusel DaDiShi
Ministry of War
Amarr Empire
#14 - 2012-01-06 13:06:19 UTC
I am having this issue as well. I am in NPC corp, Isk was removed, and I paused training to see if that would fix it but nothing has helped so far.
xeneon
BURN EDEN
No Therapy
#15 - 2012-01-07 00:30:42 UTC
Same issue here, waiting to hear back on petition >.>
Nikolai Kazansky
Tactical Farmers.
Pandemic Horde
#16 - 2012-01-11 16:39:57 UTC
same issue >.<
Tushima
Neko Neko Honpo
#17 - 2012-01-11 20:10:55 UTC
me too.
But, I solved the problem the other day.
A message (We were unable to authorize...) is displayed also when business contacts are mistaken in the tranfer account ID.

You too check ID.
Joceline
Pandemic Horde Inc.
Pandemic Horde
#18 - 2012-02-03 01:45:10 UTC
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