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server crashed?

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Bas Tyra
HAULLOGIC
#61 - 2015-03-28 02:26:36 UTC
7 hours later, still no reply to my reimbursement ticket. Going into the weekend guys where's the customer service ?
Desimus Maximus
Deep Core Mining Inc.
Caldari State
#62 - 2015-03-28 03:56:47 UTC
Maybe Tranquility tried to jump too soon after first jump...
Desimus Maximus
Deep Core Mining Inc.
Caldari State
#63 - 2015-03-28 03:57:43 UTC
Bas Tyra wrote:
7 hours later, still no reply to my reimbursement ticket. Going into the weekend guys where's the customer service ?



I assure you 'CCP' does not stand for Customer Service, not even in Icelandic...
Scipio Artelius
Weaponised Vegemite
Flying Dangerous
#64 - 2015-03-28 05:13:03 UTC
Bas Tyra wrote:
7 hours later, still no reply to my reimbursement ticket. Going into the weekend guys where's the customer service ?

When you get to 7 days then start to get uptight. Until then just relax.

It normally takes a few days for reimbursement tickets to be responded to.
Bas Tyra
HAULLOGIC
#65 - 2015-03-28 05:43:57 UTC
Desimus Maximus wrote:
Bas Tyra wrote:
7 hours later, still no reply to my reimbursement ticket. Going into the weekend guys where's the customer service ?



I assure you 'CCP' does not stand for Customer Service, not even in Icelandic...




I really don't get how companies these days think that indifference to their customers experience is acceptable or who place customer server at the back of the bus. They've had over a decade to get a support system that is streamlined and efficient. When people on here are telling me that it takes a WEEK or WEEKS to process a loss claim...ESPECIALLY those associated with a wide spread connectivity issue is complete nonsense or incompetence. I'd really like to know why support tickets are taking so long to be resolved.....after what...13 years of business ?

I've been a customer to this business off and on for the past ten years. Never lost digital property due to connectivity problems until today's server drop. I completely understand that issues happen beyond the best laid plans. But to hear people say it takes WEEKS and to now be placed in that potential cue is beyond unacceptable.
Frostys Virpio
State War Academy
Caldari State
#66 - 2015-03-28 05:54:25 UTC
Bas Tyra wrote:
Desimus Maximus wrote:
Bas Tyra wrote:
7 hours later, still no reply to my reimbursement ticket. Going into the weekend guys where's the customer service ?



I assure you 'CCP' does not stand for Customer Service, not even in Icelandic...




I really don't get how companies these days think that indifference to their customers experience is acceptable or who place customer server at the back of the bus. They've had over a decade to get a support system that is streamlined and efficient. When people on here are telling me that it takes a WEEK or WEEKS to process a loss claim...ESPECIALLY those associated with a wide spread connectivity issue is complete nonsense or incompetence. I'd really like to know why support tickets are taking so long to be resolved.....after what...13 years of business ?

I've been a customer to this business off and on for the past ten years. Never lost digital property due to connectivity problems until today's server drop. I completely understand that issues happen beyond the best laid plans. But to hear people say it takes WEEKS and to now be placed in that potential cue is beyond unacceptable.


Do you even remotely grasp how many tickets they probably received because a bunch of nerds could not get their fix of EVE time for a few hours? You lost a ship, big ******* deal. For all we know, you will get a "the logs show nothing" reply with a ticket closed notification and I'd be happy if you reported exactly that.
Bas Tyra
HAULLOGIC
#67 - 2015-03-28 06:00:38 UTC  |  Edited by: Bas Tyra
Frostys Virpio wrote:
Bas Tyra wrote:
Desimus Maximus wrote:
Bas Tyra wrote:
7 hours later, still no reply to my reimbursement ticket. Going into the weekend guys where's the customer service ?



I assure you 'CCP' does not stand for Customer Service, not even in Icelandic...




I really don't get how companies these days think that indifference to their customers experience is acceptable or who place customer server at the back of the bus. They've had over a decade to get a support system that is streamlined and efficient. When people on here are telling me that it takes a WEEK or WEEKS to process a loss claim...ESPECIALLY those associated with a wide spread connectivity issue is complete nonsense or incompetence. I'd really like to know why support tickets are taking so long to be resolved.....after what...13 years of business ?

I've been a customer to this business off and on for the past ten years. Never lost digital property due to connectivity problems until today's server drop. I completely understand that issues happen beyond the best laid plans. But to hear people say it takes WEEKS and to now be placed in that potential cue is beyond unacceptable.


Do you even remotely grasp how many tickets they probably received because a bunch of nerds could not get their fix of EVE time for a few hours? You lost a ship, big ******* deal. For all we know, you will get a "the logs show nothing" reply with a ticket closed notification and I'd be happy if you reported exactly that.


And you'd be happy... why ? You enjoy perpetuating bad service ?
Frostys Virpio
State War Academy
Caldari State
#68 - 2015-03-28 06:05:52 UTC
Bas Tyra wrote:
Frostys Virpio wrote:
Bas Tyra wrote:
Desimus Maximus wrote:
Bas Tyra wrote:
7 hours later, still no reply to my reimbursement ticket. Going into the weekend guys where's the customer service ?



I assure you 'CCP' does not stand for Customer Service, not even in Icelandic...




I really don't get how companies these days think that indifference to their customers experience is acceptable or who place customer server at the back of the bus. They've had over a decade to get a support system that is streamlined and efficient. When people on here are telling me that it takes a WEEK or WEEKS to process a loss claim...ESPECIALLY those associated with a wide spread connectivity issue is complete nonsense or incompetence. I'd really like to know why support tickets are taking so long to be resolved.....after what...13 years of business ?

I've been a customer to this business off and on for the past ten years. Never lost digital property due to connectivity problems until today's server drop. I completely understand that issues happen beyond the best laid plans. But to hear people say it takes WEEKS and to now be placed in that potential cue is beyond unacceptable.


Do you even remotely grasp how many tickets they probably received because a bunch of nerds could not get their fix of EVE time for a few hours? You lost a ship, big ******* deal. For all we know, you will get a "the logs show nothing" reply with a ticket closed notification and I'd be happy if you reported exactly that.


And you'd be happy... why ? You enjoy perpetuating bad service ?


I'd be happy because my bucket of tears would be that much more filled.
Tuttomenui II
Aliastra
Gallente Federation
#69 - 2015-03-28 06:13:18 UTC
Bas Tyra wrote:

'Stuff was said'


I hope you went and salvaged the wreck at least, because if you didn't you'll be that much more miffed when they only replace what wasn't dropped.
Bas Tyra
HAULLOGIC
#70 - 2015-03-28 06:38:42 UTC  |  Edited by: Bas Tyra
I don't really get your 'bucket of tears' but good luck with your life goals Frostys.

Yeah I'm probably amp'd a little higher than is warrented at this point. Perhaps I would place a higher value on customer service than the next level shader. Maybe when you have a wide spread disconnect issue like today, you prioritize the list and filter accordingly. Pull the devs off their projects for 30 minutes each day and bring the tickets down...perhaps they do? But for there to be a reputation of an extreme response time of a week+ is just....yeah...unnerving. And you have to wonder why. And we should all demand better. Othwise you'll eventually have companies with Frostys bucket of excuses mentality...and that would be unfortunate.
Scipio Artelius
Weaponised Vegemite
Flying Dangerous
#71 - 2015-03-28 06:58:58 UTC
Bas Tyra wrote:
I don't really get your 'bucket of tears' but good luck with your life goals Frostys.

Yeah I'm probably amp'd a little higher than is warrented at this point. Perhaps I would place a higher value on customer service than the next level shader. Maybe when you have a wide spread disconnect issue like today, you prioritize the list and filter accordingly. Pull the devs off their projects for 30 minutes each day and bring the tickets down...perhaps they do? But for there to be a reputation of an extreme response time of a week+ is just....yeah...unnerving. And you have to wonder why. And we should all demand better. Othwise you'll eventually have companies with Frostys bucket of excuses mentality...and that would be unfortunate.

Having waited a bit for a few tickets, I get your frustration.

At the same time, if there weren't a huge number of pointless tickets submitted for bumping, ganking, imagined harassment and other frivolous claims, there wouldn't be the wait times there are.

CCP don't create all the tickets they receive. That's on us.
Baneken
Arctic Light Inc.
Arctic Light
#72 - 2015-03-28 07:02:19 UTC
Entitlement over space pixels is strong in this thread.
Bas Tyra
HAULLOGIC
#73 - 2015-03-28 07:10:14 UTC
Baneken wrote:
Entitlement over space pixels is strong in this thread.


I'm pretty sure they are running a business. Not a state welfare program.
StarRanger
Comms Black
Pandemic Horde
#74 - 2015-03-28 11:14:43 UTC
this discussion can be closed, thank you CCP, hope to hear what happened with the server tho Blink

🌟 Playing with spaceships since 2003, serious business! 🚀
Iam The Flash
Doomheim
#75 - 2015-03-28 11:15:47 UTC
aye same, showing as offline
Chribba
Otherworld Enterprises
Otherworld Empire
#76 - 2015-03-28 12:04:55 UTC
While EVE-Offline does keep track of numbers, CCP's numbers are generally 2-3 minutes delayed, one good indicator that something may be wrong even if the servers show as online on EVE-Offline is the "current visitors" in the lower left corner, usually I have about 20-30 visitors, if that number jumps up you can assume that something is wrong and more than you is visiting the site to check its status, and you can keep checking in for updated status.

/c

★★★ Secure 3rd party service ★★★

Visit my in-game channel 'Holy Veldspar'

Twitter @ChribbaVeldspar
AOAm Adranas'Lira
Atreidun Order
#77 - 2015-03-28 12:12:35 UTC  |  Edited by: AOAm Adranas'Lira
Probably another denial of service attack. Damn Lizards, what makes their pathetic minds get off to this stuff....
OverlordY
Interspan
#78 - 2015-03-28 23:48:47 UTC
Socket closed while happliy mining. sigh. Player count just dropped 11k in 30 seconds.. id say problems..
Liam Inkuras
Furnace
Meta Reloaded
#79 - 2015-03-28 23:49:46 UTC
Where were you when EvE was kill

I wear my goggles at night.

Any spelling/grammatical errors come complimentary with my typing on a phone
Kameloso
Starstuff Industrial
#80 - 2015-03-28 23:53:42 UTC
Poland here. Got dropped and unable to log in. Also, severe problems using forums.