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Issues, Workarounds & Localization

 
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Getting CCP EXE file has stopped working...

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Leonardo Adami
Doomheim
#1 - 2015-03-14 01:13:15 UTC
Faulting application name: ExeFile.exe, version: 2015.2.86.2335, time stamp: 0x54dcad7a
Faulting module name: MSVCR100.dll, version: 10.0.40219.325, time stamp: 0x4df2be1e
Exception code: 0xc0000005
Fault offset: 0x00001f18
Faulting process id: 0xe28
Faulting application start time: 0x01d05df2059b799e
Faulting application path: C:\Program Files (x86)\CCP\EVE\bin\ExeFile.exe
Faulting module path: C:\Program Files (x86)\CCP\EVE\bin\MSVCR100.dll
Report Id: 212af3fe-c9e6-11e4-bb6a-fcaa142e39f6

Above is what I get from the system log, does anyone know what I can do to fix this issue? Thanks.
Gerald Sphinx
Marauding Dragons
#2 - 2015-03-14 04:28:57 UTC
I can't seem to get into Eve either. Even if I do manage to log in, I am unable to stay connected before I lose the socket and then the error log message comes up.
Leonardo Adami
Doomheim
#3 - 2015-03-15 06:01:53 UTC
What other information can I provide to get help with this issue?
Leonardo Adami
Doomheim
#4 - 2015-03-16 01:20:52 UTC
Still having this issue multiple times when playing. Still looking for help please!
Leonardo Adami
Doomheim
#5 - 2015-03-17 01:58:14 UTC
Yup, still looking for help. So far I've reinstalled all drivers, reinstalled the Eve Client, reinstalled my OS. Any information anyone may have would be helpful.
Leonardo Adami
Doomheim
#6 - 2015-03-18 05:24:44 UTC
If anyone can shed some light on my issue I'd be thankful.
Leonardo Adami
Doomheim
#7 - 2015-03-20 01:16:36 UTC
well daily bump. I'll bump this post every day until I get some sort of resolution.
Che Galtor
University of Caille
Gallente Federation
#8 - 2015-03-22 12:02:51 UTC
I've started to get this same error also.
It's seems to happen as soon as EVE reaches the 3.7GB mark in memory ussage. (in my case)
CCP Sledgehammer
C C P
C C P Alliance
#9 - 2015-03-23 13:17:31 UTC
Leonardo Adami wrote:
What other information can I provide to get help with this issue?


Hi Leonardo,

Could I ask that you grab some client logs to better inform us of what the client is actually doing?

If you open the installation directory of EVE there will be an executable file called "Logserver.exe". Launch this before you run EVE, select File > New Workspace, then Tools > Ensure "Server mode (100,000)" has a tick next to it.

Launch EVE once you have set that up and continue to play until the crash occurs. Once that happens, save the logs from Logserver (File > Save Workspace As) to an easy-to-remember location.

Once you have the saved logfile, please create a bug from the following link with my name tagged in the description somewhere:

https://community.eveonline.com/support/bug-reports/

Give a brief description of what you were doing when the crash occurred and be sure to attach the logfile that you saved earlier.

Once we have that logfile we can better diagnose what's going wrong.

Best,

Sledgehammer.

Graphical QA Analyst | EVE Quality Assurance | Team TriLambda
CCP Sledgehammer
C C P
C C P Alliance
#10 - 2015-03-23 13:21:53 UTC
Are all of you on WinXP 32bit?

Graphical QA Analyst | EVE Quality Assurance | Team TriLambda
Leonardo Adami
Doomheim
#11 - 2015-03-24 04:45:07 UTC  |  Edited by: Leonardo Adami
I'm have Windows 7 64 bit. I'll do the logs as requested tonight when I log in. I will say that every time I've had this error I've been in an asteroid belt in Lowsec killing Sansha NPC's using drones.