Issues, Workarounds & Localization

OUTDATED! Check here please, thank you


Hi,
i cant manage to get the game to start via the launcher since today.
I started the launcher just like every time and it pulled a ~22 MB update at aprroximately 17:30 UTC.
Launcher version is: 2.2.865769

Now im getting this message: http://i.imgur.com/rTmFYCl.jpg
choosing okay causes the laucher to crash ( launcher-exe has stopped working )

This may not help at all but thats those are the error details (in german language)

Problemereignisname:    APPCRASH
  Anwendungsname:    launcher.exe_unknown
  Anwendungsversion:    0.0.0.0
  Anwendungszeitstempel:    49180193
  Fehlermodulname:    StackHash_0a9e
  Fehlermodulversion:    0.0.0.0
  Fehlermodulzeitstempel:    00000000
  Ausnahmecode:    c0000005
  Ausnahmeoffset:    0410aa80
  Betriebsystemversion:    6.1.7600.2.0.0.768.3
  Gebietsschema-ID:    1031
  Zusatzinformation 1:    0a9e
  Zusatzinformation 2:    0a9e372d3b4ad19135b953a78882e789
  Zusatzinformation 3:    0a9e
  Zusatzinformation 4:    0a9e372d3b4ad19135b953a78882e789

choosing "cancel" starts the launcher, but it doesnt do anything, meaning no "initializing, downloading patch, etc in the progress bar.

i ran the repair tool and it did it´s thing just fine, apart from repairing the launcher

right now i can start the game using the exefile as a fallback but when the game is patched again i might run into problems.
Please give me some help here fixing this, or, as i am using a pre-release Launcher, give me pre-release features.
Just kidding

if you need additional information, or need me to test anything to track the error source, i am willing to do so.

EDIT:

---

Well, as an IT-Guy, things not working on my system bug me bigtime, so i kept trying to fix this issue not even thinking about playing right now :D

The procedure i followed:

i deleted the whole launcher folder from the EVE directory.

[ i downloaded this file provided by CCP Atropos in [this] thread.

i removed the old link, new launcher can be found HERE thanks to GM Akilian

i chose the root directory of eve as the installation path ( C:\Program Files (x86)\CCP\EVE for me)

after installing the launcher from the provided file i started it and it pulled the new launcher update automatically installing it after and restarting the client.

Result: The launcher is at version 2.2.859950 now, i don´t get any popups telling me that im using a pre-release Launcher and the game starts as usual.
Maybe my sytem messed something up here or maybe the previous download was just corrupted, in which case it should not have been intalled because of the checksums/hashes not matching if im not wrong

I am still interested in finding out what caused the issue, so if you have some spare time while developing the game, you are welcome to tell me
Otherwise, as everything seems to be working again, you may also close this thread and let it float into the endless void of closed topics.

Another edit:

i reproduced the error....
in my infinte wisdom trying to set up an instance of eve to test the new "Download on demand" feature on SiSi sfter reinstalling my whole system a week ago, i did everything right, apart from creating a shortcut from the Launcher in the Directory of the Testserver-Instance.

Instead i chose the Launcher in the TQ directory, started it, and it pulls the update from the SiSi Server just as it should because i "told" it to do so by choosing the wrong directory for the shortcut.
This ends up patching the launcher to a higher version than the one currently running on TQ.
Server says: Duuuuude, you are way to far in the future, this stuff aint working here yet.

Or in other words, checking the lauchers version returns an error as it is not yet on TQ, causing the laucher to force close or crash.

Conclusion: Even People with advanced knowledge in programming and IT-stuff do errors, which, no matter how small they are, can cause big trouble.

so long...

o7

Hey guys, I recommend downloading this file instead as it is the latest launcher.

http://cdn1.eveonline.com/EveOnlineLauncher/release/EVEOnlineLauncher_2_2_871481.exe

i need some assistance in repairing the launcher i followed these steps


1. deleted current singularity client copy

2. copied tranquility and renamed the copy for singularity

3. created in singularity copy a shortcut for launcher and typed in properties /server:87.237.38.50"

4. started the shortcut and it downloaded launcher update then launcher closed automatically

5. started launcher and got an crash but i can see its version 2.2.865769

6. deleted whole launcher from c/program files/eve/singularity folder

7. used the launcher provided by GM Akiian
http://cdn1.eveonline.com/EveOnlineLauncher/release/EVEOnlineLauncher_2_2_859950.exe

8. after installing it in singularity copy i launched it for singularity and....... it downloads launcher udpate again

9. launcher is updated to 2.2 865769 and after launch it crash

any ideas what to do now? what im doing wrong???

Please try this:

In the SiSi folder, make a shortcut to your desktop of the repair.exe.
Then right click this shortcut on your desktop and select properties.
Now add " --server=sisi" to the target.
it should look something like this:

"C:\Program Files\CCP\EVE\repair.exe" --server=sisi

OR

"C:\Program Files\CCP\EVE\repair.exe" --server=87.237.38.50

both of these should work.

after you edited it click ok, then right click the repair.exe shortcut on your desktop again and select "run as administrator"

IMPORTANT!!

if you run the repair.exe shortcut dont just click next over and over again, you probably have to select the SISI folder as a target as the default location is the TQ directory (at least it was for me)

let it do its thing and when its done create a new shortcut from the launcher.exe in the SiSi directory adding /server:87.237.38.50 to the target just like you did before.
start the launcher, go to the properties ( upper right corner ) and on the "cache" tab deselect "download all res files".

if this works for you feel free to throw some iskies at me or just give me a thanks :)
if it doesnt, please report back in this topic.
You can also send me an evemail telling me you have replied to the topic, i receive those on my smartphone and i can provide help a little faster as i only check the forums once a day
best regards and fly safe 07

as far as i know there was a problem with the percentage updating while downloading the rescache due to the percentage only updating for COMPLETED files.

For example:
if the download is 400MB total with 2 files at 200MB each it will jump from 0% to 50% when the first file is downloades and from 50% to 100% once the second has finished.

but it could also be showing 50% when it starts the first file and 100% when the second one start.

im not sure which one it was exactly and i can´t find the topic either.

are you sure it is stuck at 100%?
because for me it was "stuck" at 100% for like 5 minutes. i kept the launcher open while taking a shower and 20 minutes later when i finished it was done and ready.
maybe you are just a little impatient :D no offense though.
But im finally running out of options to help you :(

I have deleted the entire launcher folder and downloaded the supposed new launcher and I'm getting the same message instead of telling everybody to do this and that. How about CCP fix the damn Launcher. Its not our job as customers to insert this bit code or delete that one, that's your job.

thank you sir,