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CCP, Why are you not promoting this?!?!?

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Circumstantial Evidence
#41 - 2015-03-03 20:28:08 UTC
Valterra Craven wrote:
Circumstantial Evidence wrote:
The point of my message was to show specific examples where player feedback *has* influenced the outcome.
And your point was taken. Maybe you should re-read my original post where I said words like "sometimes" and "tend". Just because examples exist where he does, does not mean that examples don't exist where he doesn't.
I made my response listing three cases, intending to provide some balance. Your reply was dismissive in detail, of each case of developer changes in response to feedback I cited. Thus, it looked like your dissatisfaction at not seeing your personal views and other feedback addressed, was dodging the larger point. You saw it, and in fact I saw "tend" in your original statement, nonetheless a general negativity prompted my post. Thank you for clarifying.
Marsha Mallow
#42 - 2015-03-03 21:21:26 UTC
Rain6637 wrote:
CCP Darwin wrote:
Rain6637 wrote:
see my sig

Regarding providing feedback to EVE development:

While our GMs certainly do pass along feedback they receive in support tickets, posting on the forums is a much more efficient way to get your ideas in front of the developers. Even when EVE devs don't respond in threads, we're still reading. EVE devs do NOT usually read your GM tickets. Those will likely be described to the developers in the aggregate.

Sometimes all I want is an answer, and GMs have been good for that.

In a moment of clarity not too long before I changed my signature to this one, I realized the forum-going player base is probably very miniscule compared to the total subscriber base, and for devs to spend time fielding questions on the forums would be disproportionate.

So I guess I mean to say my signature is meant as a piece of advice to players who may be under the impression they will be heard by posting on EVE-O somewhere nonspecific, and asking a GM a question via the ticket system is much more effective.

Good advice to new players would be to direct them to New Citizens and encourage all questions, regardless of how silly they might seem. There's a regular reddit thread with that very title. Players of all ages should be able to ask anything in the correct forum and expect an answer from players that isn't abusive (player age doesn't tell you how active they are on the forums). Regardless of how many times the question has been posted, just redirect them or give a concise answer and they'll probably say thanks and be likely to chat with other players more. Rip their head off and they'll never come to the forums again, or they'll turn into a turbo-troll overnight. If it needs to be escalated to a GM for clarification, fair enough, it takes seconds to write that. At the least people could just ignore the commonly asked questions rather than dogpiling the topic just to score points off some bewildered scrub.

The best advice I can think of for players of all ages is to raise issues as a query in the first instance, rather than roaring that a mechanic is broken or demanding a change. That holds true for bug reports/exploit notifcations too. In the first instance ask another player, then check the forums, then put in a support ticket with a query. The only bug report I've ever filed was my error, which when I resubmitted as a support ticket query (which took a while to answer but wasn't urgent) got a really detailed and helpful response from the GM.

Ask anyone in customer service or tech support to describe users and then back away just in case their head explodes. It's not all one sided with customer service issues. Users are bads too. Love the support helpdesk anyway, but it's a shame it's on a different URL.

Ripard Teg > For the morons in the room:

Sweets > U can dd my face any day
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