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Dev blog: Opportunities Abound - The New Player Experience

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Author
Suitonia
Order of the Red Kestrel
#181 - 2015-02-28 18:33:27 UTC
I created a Trial account and went through the current opportunities, it looks a whole lot better! There is a minor nitpicks I can think of though, it would probably be nice if the opportunities suggested which skill book you buy for the skilltraining opportunity or provided you with a skill book to inject itself as a reward for completing the first part to "set a skill in training" (as the starting money on the character is still 5,000 isk, and the majority of skillbooks cost more than that), and it's an easy way (from looking in rookie chat at a glance) for characters to get lost browsing the market to find skills that they can afford. The previous Aura Agent used to give the "repair systems" (Amarr/Gal) or "shield operaton" (Min/Caldari) skill out as a reward for completing the 1st or 2nd mission as part of that chain, and it only costs 2,000 isk or so on the market, so providing the 'repair system/shield operations' skill as a reward for the earlier part of the opportunity, or at least, suggesting that the player purchase either of these skills would be a big improvement and would streamline the process a bit.

Are there any plans for a voice-over for the opportunities text? One of the things that I remember was kind of frustrating about the trial, back when I started in 2007 (when the trial was way worse, and no-where near as concise or pretty as it is now :) ) was the lack of voice and having to read big-walls-of-text myself. I'm not sure if you have a way of adding voice overs to the client where you can click on a speaker icon or something and have a voice-over of the text on screen, but it would be a very big improvement, even it was just an in-house voiceover like CCP Logibro/CCP Mimic whom have been doing a fantastic job with the Flight Academy videos on youtube. It would add a lot to the player experience and eve in-client doesn't have a lot of audio explanations mostly visual or written.

Contributer to Eve is Easy:  https://www.youtube.com/user/eveiseasy/videos

Solo PvP is possible with a 20 day old character! :) https://www.youtube.com/watch?v=BvOB4KXYk-o

BeanBagKing
The Order of Atlas
#182 - 2015-03-01 14:51:16 UTC
There's a bit of new player experience feedback coming from over on reddit, in case the devs aren't paying attention there.

Noob went though the experiences, got to the part about buying a skill book, and couldn't.

https://www.reddit.com/r/Eve/comments/2xjkzt/so_um_where_did_the_tutorial_go_newbie_help/

Here's his followup post.

https://www.reddit.com/r/Eve/comments/2xjojv/alright_first_few_hours_went_ok/
Slavealt
Sheep Can Hear A Zipper From A Mile Away
#183 - 2015-03-02 09:55:40 UTC
Honestly? I just started a new trial on TQ, and got pushed the new Opportunities system. My first thought was...how in all that is holy did this go live? I'm not knocking the concept, but it seems SUPER unfinished, and I can see it chasing newbies away. There are zero rewards associated with the opportunities, and many of them have virtually no instructions.

I can see new players getting frustrated as all hell, especially when it gives you "Buy something from the market" and "Inject a skill book". When I got to these, I had exactly 5,000 ISK. This isn't enough to get anything useful from the market, and not enough for any skill books that the new player would likely find, if he even knows where to look for skill requirements. The worst part is, it gives no clear hints on what to do if you get to a part that you can't complete. The EVE UI is still terrible (worse than the old one IMO with these monocolor icons, but that's an opinion thing), and most newbs aren't going to want to poke around for a half hour to try to figure out what is supposed to be a tutorial.

As is, all this seems to do is cause a cluster**** in rookie chat, because it is very barebones, and the A/B deployment causes most people to have no idea what the hell the Opportunities newbs are talking about. This should never have launched until it actually had some more useful content, or at least is fleshed out a bit more. At least make it clear for fresh newbs how to get a little isk to be able to do anything.
Rain6637
GoonWaffe
Goonswarm Federation
#184 - 2015-03-02 11:38:31 UTC
Hey all.

I beat Mass Effect 3 this weekend, to keep my mind off the Sov announcements. Experiencing the beginning of Mass Effect 3 after spending time thinking about NPE recently really made something clear.

EVE needs a scripted action sequence, with voice guidance from Aura. The first hour of a player's gameplay experience in EVE could be full of excitement.

Normally a tutorial section is painful, even when it's engaging, but the run and gun sequence in the first 20 minutes of Mass Effect 3 is painless. Incredible. It includes prompts to hold X to run, and pressing L3 and R3 to drop down ledges and look at objectives.

EVE needs this type of introduction to basic controls.

I'll get back around to doing some animated GIF examples of what these prompts (that I imagine) look like, this weekend, perhaps the next after that. Promise.

PS: You need someone to make Aura's voice, conventional or otherwise. Narrate every single thing that has text, including item stats.
Gregor Parud
Imperial Academy
#185 - 2015-03-02 12:47:11 UTC
I've been trying to do the new NPE (lots of questions asked in Rookie I don't have an answer to) but I'm just not getting them. I created several alt accounts and tried 15 chars in total, none of then got the new NPE.

Is there any way to force it?
Steve Ronuken
Fuzzwork Enterprises
Vote Steve Ronuken for CSM
#186 - 2015-03-02 12:49:36 UTC
Rain6637 wrote:
Hey all.

I beat Mass Effect 3 this weekend, to keep my mind off the Sov announcements. Experiencing the beginning of Mass Effect 3 after spending time thinking about NPE recently really made something clear.

EVE needs a scripted action sequence, with voice guidance from Aura. The first hour of a player's gameplay experience in EVE could be full of excitement.

Normally a tutorial section is painful, even when it's engaging, but the run and gun sequence in the first 20 minutes of Mass Effect 3 is painless. Incredible. It includes prompts to hold X to run, and pressing L3 and R3 to drop down ledges and look at objectives.

EVE needs this type of introduction to basic controls.

I'll get back around to doing some animated GIF examples of what these prompts (that I imagine) look like, this weekend, perhaps the next after that. Promise.

PS: You need someone to make Aura's voice, conventional or otherwise. Narrate every single thing that has text, including item stats.



The problem with that, is the problem that Conan ran into. you finish the tutorial, and suddenly the game is different.

Woo! CSM XI!

Fuzzwork Enterprises

Twitter: @fuzzysteve on Twitter

Gregor Parud
Imperial Academy
#187 - 2015-03-02 13:54:47 UTC  |  Edited by: Gregor Parud
Well, got it but oh boy... Don't get me wrong, I REALLY like the idea but the execution is horrible and it's amazing that for such a short bit of tutorial there's no many issues, mostly ones that could so easily have been avoided.

I approached it as a newbie and made notes on anything that made no sense and rather than try and bug report it somewhere (because we all know how well that works) I'll just dump it here.



* "Approach an Object" should state selecting a closeby NPC so it aproaches, if you select a celestial you don't get approach, this is not explained

* NPC need more EHP so you can actually read the "destroy your target" opp before you pop the target

* "Grab the loot" should include a cargo icon and explain looting range

* "orbit an asteroid" Should explain to switch overview to mining tab

* "lock an asteroid" should include locking via selected item window


There needs to be a better divider between the different main opportunities. Going from mining to explaining FTL needs a transition


* "faster than light" should mention to switch back to General/warp to overview tab

* "dock in a station" should, again, mention switching back to General/warp to overview tab

* "Fit a module" does not in any way explain how to organise the item hangar so one can drag the mod onto the ship. It could also talk about the window fetish EVE has and how to organise/close windows you don't need

* "Buy from the market" is a horrible mess that catches all newbies. Why not direct them to Trade Goods so they buy from cheap npc order. also it does not explain HOW to buy something, at all. The whole Opp makes no sense at the moment and tbh has no place here, newbie bought something, no idea what, and then the tutorial just goes on with undocking.

* "Start skill training" , why the HELL does this follow the "jump to new system" Opp? I'm hanging in space on a gate while doing the skill NPE.

* "inject a new skill" Asks me to buy a random skill (...) without explaining how to do it or which one to buy, while I'm still in space at a gate. It also mentioned ISIS for a brief second for no logical reason. This Opp catches all newbies out and frankly is a fcking mess. Also, newbies don't have the cash to buy a skill so that's kind of a deal breaker. Once (somehow) bought it's not explained how to find the station to get it.

This is dumb as hell.


* It needs an explanation transitioning from the NPE Opportunities system to the career agents window, and how to travel between several systems with the route and all that (the single jump one isn't enough).
Koebmand
Silverflames
#188 - 2015-03-02 14:35:47 UTC
So yeah, I went and tried it too.

To start with the end / TL;DR; version:

Stuck in space, floating next to a star gate I got no idea why I jumped through while being told to buy a skill book for money I don't have.

This being what the actual new player gets is a disaster.


From the start:

The first area:


  • The welcome screen buttons should be more explaining, people just click Decline, they wanna fly and shoot, not read - and they get stuck. More like a button to skip tutorial if you are a veteran player alt and a continue if not. Or maybe just a Next button and put a vets option in the ESC menu.
  • Not sure the additional opportunities having Accept / Decline buttons is good idea, confused newbies might decline additional goals while they already have one.
  • Could use some explanation to kill all 3 pushers to get the items. Maybe make the looting a loot 3 wrecks instead of looting 1 wreck goal.
  • Wrecks in general overview makes it unusable later on, why not give the new people a Loot tab and leave General usable?


Faster Than Light


  • Eve doesn't FTL, it warps, call it "Punch it" or "Engage" basically anything but FTL. Maybe "Engage at Warp 3" and add a short note that ships warp at different speeds (and the 3 is of course because Rookie Ship warps at 3 AU/s).


Dock in a station:

  • The icon shown for the station is wrong.


Fit a module:

  • Inventory window always cover Objectives, even when clicking on Objectives to give it focus. Makes it hard to read on small screens.


Buy from the market:

  • New player doesn't really have any money, need to be lucky there is some ammo or similar they can buy.



To The Stars:

  • How about leading the new player to the Career Agents so they can get money etc?
  • Need to include how to set routes.
  • Need to explain sec levels and how to check which ones your route goes through.


Inject a New Skill:


  • Add ISIS after Interbus Ship Identification System, so the new player know the name of the button to click.
  • New player can not afford a book.



And even if the new player manage to get someone to guide them to the career agents. How are they supposed to do them without the tutorial explaining things like scanning, talking to agents etc? (for those that don't know, even if an older player link them the tutorial that fx explains how to open the probe scanner and find anomalies and signatures it is blocked and they can not read it).
Odo
State War Academy
Caldari State
#189 - 2015-03-02 14:38:49 UTC
Gregor Parud wrote:
* It needs an explanation transitioning from the NPE Opportunities system to the career agents window
I agree with literally everything Gregor has said, especially the bit quoted. The biggest thing in Rookie Help right now is "What how do I get a skill book? I can't afford a skill book, what do I do? Okay, I did some opportunities, now what?"

The NPE should be so much more guided than this. I think the old way is a bit bloaty and overreaching, but the new way is just a kick in the balls. "Here's a spaceship, good luck." The explanations for the opportunity goals are seriously lacking in depth, they're in no discernible order, and they don't leave you with any sense of how to play the game.
Rain6637
GoonWaffe
Goonswarm Federation
#190 - 2015-03-02 14:47:54 UTC
Steve Ronuken wrote:
Rain6637 wrote:
Hey all.

I beat Mass Effect 3 this weekend, to keep my mind off the Sov announcements. Experiencing the beginning of Mass Effect 3 after spending time thinking about NPE recently really made something clear.

EVE needs a scripted action sequence, with voice guidance from Aura. The first hour of a player's gameplay experience in EVE could be full of excitement.

Normally a tutorial section is painful, even when it's engaging, but the run and gun sequence in the first 20 minutes of Mass Effect 3 is painless. Incredible. It includes prompts to hold X to run, and pressing L3 and R3 to drop down ledges and look at objectives.

EVE needs this type of introduction to basic controls.

I'll get back around to doing some animated GIF examples of what these prompts (that I imagine) look like, this weekend, perhaps the next after that. Promise.

PS: You need someone to make Aura's voice, conventional or otherwise. Narrate every single thing that has text, including item stats.



The problem with that, is the problem that Conan ran into. you finish the tutorial, and suddenly the game is different.

By different, do you mean suddenly dead and boring, with no indication of what to do next? That's the problem with the bits of text for tutorials. The game is brutally honest about its gameplay from the moment you finish sculpting the character and picking a name.
Gregor Parud
Imperial Academy
#191 - 2015-03-02 15:29:41 UTC
Now that I did the NPE I'm getting more and more angry because this is not a test on sisi, this is actually on TQ. I'm not talking about the UI or coding because that seems (for once) fine, one can always see improvements but on the whole it's workable and complete. I am talking about the actual tutorial text which is the EASIEST to get right.

We get newbies in Rookie channel frustrated, lost, screaming for help on how to buy "a skill" in a manner they don't know, from a place they're not at with money they don't have. There's so many obvious and easy to solve issues happening that one really has to wonder if people tested it at all. This whole thing reeks of amateurism and is a throwback to a CCP I'd rather forget ever existed.

Excellence is an attitude, this NPE is not that and in its current form it's doing more harm than good.
yyy
#192 - 2015-03-02 17:11:29 UTC
I'm sitting in the Rookie Help channel, trying to help new players who have 'Opportunities' - omg it's chaos! Do CCP want to encourage new players or do they want to make them log off because that is what is happening. Come and talk to the people who are confronted with this when they first log in, then change it.....

.

Rain6637
GoonWaffe
Goonswarm Federation
#193 - 2015-03-02 18:59:30 UTC  |  Edited by: Rain6637
Steve, I probably scared you off, if what Sion says about your aversion to drama is true. But hopefully you will still read this.

That contrast between actual gameplay and expectations... it's already been set by things like the recent player submitted video trailer, and the great stories of epic battles.

We know what the sandbox is capable of, but new players don't... and right now the sandbox has been placed in front of their face without any kind of song and dance. If they've already been teased with EVE at its most exciting, is it truly damaging to provide some artificial action to mask the pain of a tutorial?

I don't think so, because tutorials need to happen. If this isn't accomplished with scripted NPCs, it wouldn't happen at all. I mean, who would handle that new player load... other players? Even if that was successful, how boring!

Players are getting stuck at not knowing how to steer their ship, or warp. So is a flashy scripted tutorial action sequence so bad, especially when new players already expect EVE to be that way?



I'm still curious why voice actors haven't been used. For things like the new hints for missions... they would be so much better if at least a voice would narrate them. They're written very casually, in a conversational style (which I think is great). "You need to eliminate all hostiles in the area." or "You need to warp to the mission location."

Voice... voice... vooooiiceee please someone tell me I'm not crazy for thinking EVE and especially the NPE is missing this basic element that would make things so much nicer!

Lie to me, Jerry, lieee to me. [Chris Rock comedy clip. LANGUAGE WARNING]
Steve Ronuken
Fuzzwork Enterprises
Vote Steve Ronuken for CSM
#194 - 2015-03-03 01:05:30 UTC
Rain6637 wrote:
Steve, I probably scared you off, if what Sion says about your aversion to drama is true. But hopefully you will still read this.

That contrast between actual gameplay and expectations... it's already been set by things like the recent player submitted video trailer, and the great stories of epic battles.

We know what the sandbox is capable of, but new players don't... and right now the sandbox has been placed in front of their face without any kind of song and dance. If they've already been teased with EVE at its most exciting, is it truly damaging to provide some artificial action to mask the pain of a tutorial?

I don't think so, because tutorials need to happen. If this isn't accomplished with scripted NPCs, it wouldn't happen at all. I mean, who would handle that new player load... other players? Even if that was successful, how boring!

Players are getting stuck at not knowing how to steer their ship, or warp. So is a flashy scripted tutorial action sequence so bad, especially when new players already expect EVE to be that way?



I'm still curious why voice actors haven't been used. For things like the new hints for missions... they would be so much better if at least a voice would narrate them. They're written very casually, in a conversational style (which I think is great). "You need to eliminate all hostiles in the area." or "You need to warp to the mission location."

Voice... voice... vooooiiceee please someone tell me I'm not crazy for thinking EVE and especially the NPE is missing this basic element that would make things so much nicer!

Lie to me, Jerry, lieee to me. [Chris Rock comedy clip. LANGUAGE WARNING]



This isn't Drama Smile Drama's the meaningless crap that happens, and gets in the way of getting the job done.

As for voice, the biggest problem is, once you've recorded it, if you need to change something (which never happens. honest) you have to either find the same voice actor (hoping that they're still doing it, and won't charge an arm and a log), use a different one, or rerecord the entire thing for consistency.

I do understand where you're coming from though.

(I used to be a capsuleer like you, until I took an arrow to the knee)

Woo! CSM XI!

Fuzzwork Enterprises

Twitter: @fuzzysteve on Twitter

Rain6637
GoonWaffe
Goonswarm Federation
#195 - 2015-03-03 01:13:23 UTC
Kale Freeman
Garoun Investment Bank
Gallente Federation
#196 - 2015-03-03 07:21:27 UTC
Steve Ronuken wrote:
Rain6637 wrote:
Steve, I probably scared you off, if what Sion says about your aversion to drama is true. But hopefully you will still read this.

That contrast between actual gameplay and expectations... it's already been set by things like the recent player submitted video trailer, and the great stories of epic battles.

We know what the sandbox is capable of, but new players don't... and right now the sandbox has been placed in front of their face without any kind of song and dance. If they've already been teased with EVE at its most exciting, is it truly damaging to provide some artificial action to mask the pain of a tutorial?

I don't think so, because tutorials need to happen. If this isn't accomplished with scripted NPCs, it wouldn't happen at all. I mean, who would handle that new player load... other players? Even if that was successful, how boring!

Players are getting stuck at not knowing how to steer their ship, or warp. So is a flashy scripted tutorial action sequence so bad, especially when new players already expect EVE to be that way?



I'm still curious why voice actors haven't been used. For things like the new hints for missions... they would be so much better if at least a voice would narrate them. They're written very casually, in a conversational style (which I think is great). "You need to eliminate all hostiles in the area." or "You need to warp to the mission location."

Voice... voice... vooooiiceee please someone tell me I'm not crazy for thinking EVE and especially the NPE is missing this basic element that would make things so much nicer!

Lie to me, Jerry, lieee to me. [Chris Rock comedy clip. LANGUAGE WARNING]



This isn't Drama Smile Drama's the meaningless crap that happens, and gets in the way of getting the job done.

As for voice, the biggest problem is, once you've recorded it, if you need to change something (which never happens. honest) you have to either find the same voice actor (hoping that they're still doing it, and won't charge an arm and a log), use a different one, or rerecord the entire thing for consistency.

I do understand where you're coming from though.

(I used to be a capsuleer like you, until I took an arrow to the knee)


Have the voices be the various NPCs speaking to you. If your tutorial consists of being passed around from one NPC to the next to the next, each one explaining something new each step. Each NPC has a different voice. No need to re-record the whole tutorial to keep things consistent.
CCP Wideo
C C P
C C P Alliance
#197 - 2015-03-03 10:25:46 UTC
yyy wrote:
I'm sitting in the Rookie Help channel, trying to help new players who have 'Opportunities' - omg it's chaos! Do CCP want to encourage new players or do they want to make them log off because that is what is happening. Come and talk to the people who are confronted with this when they first log in, then change it.....
Hi there, I've been watching rookie chat whenever I can, but unfortunately can't always be there. Our thanks to you and everyone else who's been taking the time to help new players out.

If you do find yourself talking to a new players in the opportunity system and they're lost or find something impossible to do then encourage them to submit a support ticket or bug report as is appropriate. Remember this is an experiment so any information we can get back from the new players is super valuable and will help us identify and fix issues.
Gregor Parud
Imperial Academy
#198 - 2015-03-03 11:50:58 UTC  |  Edited by: Gregor Parud
CCP Wideo wrote:
yyy wrote:
I'm sitting in the Rookie Help channel, trying to help new players who have 'Opportunities' - omg it's chaos! Do CCP want to encourage new players or do they want to make them log off because that is what is happening. Come and talk to the people who are confronted with this when they first log in, then change it.....
Hi there, I've been watching rookie chat whenever I can, but unfortunately can't always be there. Our thanks to you and everyone else who's been taking the time to help new players out.

If you do find yourself talking to a new players in the opportunity system and they're lost or find something impossible to do then encourage them to submit a support ticket or bug report as is appropriate. Remember this is an experiment so any information we can get back from the new players is super valuable and will help us identify and fix issues.


I'm sorry but no. It shouldn't NEED to be bug reported as ANYONE who does this NPE finds the glaring issues straight away and if we players find them then one would expect that any half decent dev or QA would certainly find them. The fact that this actually made it to TQ in this form is terrible. See my above replies for the why and how.


Also: you don't experiment with newbies. If you want to try something new at least make sure it's decently complete and not half arsed or broken. Any true newbie who is forced to do the NPE will just give up unless us folks in rookie chat help him out by telling him to avoid it (or by giving him some isk and explain how to complete the "buy skill" Opp). And I'm not even talking about how this NPE is so minimalistic new players STILL don't have a clue on anything when they get to the career agents.
Koebmand
Silverflames
#199 - 2015-03-03 15:23:27 UTC
CCP Wideo wrote:


If you do find yourself talking to a new players in the opportunity system and they're lost or find something impossible to do then encourage them to submit a support ticket or bug report as is appropriate. Remember this is an experiment so any information we can get back from the new players is super valuable and will help us identify and fix issues.


Are you seriously telling us to tell the new player "Hi, welcome to Eve. You got the and and improved New Player Experience, please start filling out bug reports about this and how those things you don't know could have been explained to you better."?

I do not think this will make them stay ...
Koebmand
Silverflames
#200 - 2015-03-03 15:36:30 UTC
Rain6637 wrote:


PS: You need someone to make Aura's voice, conventional or otherwise. Narrate every single thing that has text, including item stats.


Aura could definitely use more voice, but I would rather not have everything narrated.

Like the part where scanning is explained, having to sit and wait for voice when skipping back and forth to try make head and tails of that would have been beyond painful. And yes I was sitting and feeling very lucky there was no voice when I was new and learning that.