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CCP, Why are you not promoting this?!?!?

First post First post First post
Author
CCP Darwin
C C P
C C P Alliance
#21 - 2015-03-02 16:25:44 UTC  |  Edited by: CCP Darwin
Valterra Craven wrote:
There have been too many cases were devs have received overwhelming feedback about changes that went through without adjustment or consolation.

All changes, even relatively minor ones, attract pages of commentary, often negative, and alternative suggestions in the forums. It's part of the job of the developers to sift through this and try to assess whether it indicates a real problem with a plan. In other words, I think the developers' standard for "overwhelming" might just differ from yours.

CCP Darwin  •  Senior Software Engineer, Art & Graphics, EVE Online  •  @mark_wilkins

KIller Wabbit
MEME Thoughts
#22 - 2015-03-02 16:59:34 UTC  |  Edited by: KIller Wabbit
CCP Darwin wrote:
Rain6637 wrote:
see my sig

Regarding providing feedback to EVE development:

While our GMs certainly do pass along feedback they receive in support tickets, posting on the forums is a much more efficient way to get your ideas in front of the developers. Even when EVE devs don't respond in threads, we're still reading. EVE devs do NOT usually read your GM tickets. Those will likely be described to the developers in the aggregate.


That's certainly not the feedback I get from the GM's. They copy/paste until they run out of text and then tell me to go file a bug, that it's not their job to report bugs to the Dev's.
DaReaper
Net 7
Cannon.Fodder
#23 - 2015-03-02 17:23:10 UTC
Valterra Craven wrote:
CCP Darwin wrote:


Where the forums do have great value to us is for feedback on new or upcoming features. That feedback DOES matter.


Sometimes. And that largely depends on who the dev is and how set they are about the changes they want. Devs like CCP Rise tend to ignore feedback despite how overwhelming it is one way or the other. There have been too many cases were devs have received overwhelming feedback about changes that went through without adjustment or consolation.



Just because a dev does;t change something based on what a bunch of people are, for lack of a better term, crying over doesn;t mean its ignored. Often times, the end user has less information then the devs do. for example, the phoebe jump nerf, if the devs had listened to everyone complaining (there was a lot) it never would of happen. But after it being here for a several months now, it seems to have the effect CCP wants. 9 times out of 10, one change is part of a larger picture, and we as users don;t have the picture. Feedback is good, but as darwin says, the devs have crunched numbers, data and other information that we just don;t have. So often times they go through with the plan, because a lot of times the info players are saying, the devs have already tried and disagree with. Though there are plenty of times where ideas were modified because of feed back (freighters getting low slots as opposed to rigs is one example) and other times where feed back was ignored for a more 'see what happens' type of thing (loot spew being one) Feedback is good, but always remember, the devs ALWAYS have more information then you and tend to always have a bigger picture or plan that you don't. They can chose to not do your changes, for whatever reason, but ti doesn't mean its ignored.

OMG Comet Mining idea!!! Comet Mining!

Eve For life.

Frostys Virpio
State War Academy
Caldari State
#24 - 2015-03-02 17:25:52 UTC
Unsuccessful At Everything wrote:
https://ccpcommunity.zendesk.com/hc/en-us/categories/200157169-Technical-Support/

Why is this not being promoted CCP? Do you realize how many new threads can be avoided by making this more visible?!?!?

Who cares if its beta, make giant links to this everywhere!

Also, thank you for making that page CCP!


This post is too serious. What have you done to the real UAE?
CCP Darwin
C C P
C C P Alliance
#25 - 2015-03-02 17:50:55 UTC  |  Edited by: CCP Darwin
KIller Wabbit wrote:
That's certainly not the feedback I get from the GM's. They copy/paste until they run out of text and then tell me to go file a bug, that it's not their job to report bugs to the Dev's.

Yes, please open a bug report if you're reporting a bug, and post in the forums if you have a suggestion or feedback. Neither can really be handled by our customer support department. That was my point, sorry if I was unclear. While our GMs do sometimes pass along feedback that they hear frequently while servicing players' tickets, it is not an effective channel for developer feedback.

CCP Darwin  •  Senior Software Engineer, Art & Graphics, EVE Online  •  @mark_wilkins

Miwako Tani
Native Freshfood
Minmatar Republic
#26 - 2015-03-02 19:30:19 UTC
CCP Darwin wrote:
Valterra Craven wrote:
There have been too many cases were devs have received overwhelming feedback about changes that went through without adjustment or consolation.

All changes, even relatively minor ones, attract pages of commentary, often negative, and alternative suggestions in the forums. It's part of the job of the developers to sift through this and try to assess whether it indicates a real problem with a plan. In other words, I think the developers' standard for "overwhelming" might just differ from yours.



This

You guys, and MMO devs in general must be some sort of zen monks

much love to you guys for this great game and your even greater attitude <3
Valterra Craven
#27 - 2015-03-02 22:51:47 UTC
CCP Darwin wrote:

It's part of the job of the developers to sift through this and try to assess whether it indicates a real problem with a plan.


I agree, it just seems like some devs are better at their jobs than others. Greyscale will be missed.
Unsuccessful At Everything
The Troll Bridge
#28 - 2015-03-02 23:00:46 UTC
Frostys Virpio wrote:
This post is too serious. What have you done to the real UAE?



UaE will return to his regularly scheduled programming after these important messages.

Since the cessation of their usefulness is imminent, may I appropriate your belongings?

Circumstantial Evidence
#29 - 2015-03-02 23:32:40 UTC
CCP Rise was extremely accommodating during the redesign of the Tech 1 haulers, listening to the feedback that simply changing existing stats around was not interesting gameplay, and we got a newly diverse set of T1 haulers, as a result.

CCP Rise was at first reluctant, but did adopt suggestions that the Bowhead get an HP buff and agility bonus, compared to the original proposal.

The initial proposal to add capital rigs to freighters was met with tons of feedback, and the whole concept changed to giving them much more affordable low slot modules. (A side effect of nerfs to base stats, so that adding low slot modules wouldn't buff them over what they could do before - resulted in several players observing "be careful what you wish for.") I don't want to start a freighter complaint thread - this is just another example of feedback affecting the outcome.
Pok Nibin
Doomheim
#30 - 2015-03-03 05:57:48 UTC
I agree. It would be great to see that page prominently featured.

The right to free speech doesn't automatically carry with it the right to be taken seriously.

Serene Repose
#31 - 2015-03-03 05:58:44 UTC
I don't see a "Paint my kitchen" link. Cry

We must accommodate the idiocracy.

Primary This Rifter
Mutual Fund of the Something
#32 - 2015-03-03 11:52:15 UTC
CCP Darwin wrote:
I think the developers' standard for "overwhelming" might just differ from yours.

Their standards must be unrealistic, then.
Valterra Craven
#33 - 2015-03-03 16:04:23 UTC
Circumstantial Evidence wrote:
CCP Rise was extremely accommodating during the redesign of the Tech 1 haulers, listening to the feedback that simply changing existing stats around was not interesting gameplay, and we got a newly diverse set of T1 haulers, as a result.


Not really. The goal of that whole change was to make Gallente not the obvious choice to train. Given Gallente got pretty much all of the variety and still had a really good max end hauler, gallente is still the obvious and only real choice to train.

Circumstantial Evidence wrote:
CCP Rise was at first reluctant, but did adopt suggestions that the Bowhead get an HP buff and agility bonus, compared to the original proposal.


HP wasn't the problem with the bowhead. Its expensive for what it does and can't carry all that much and is slower than freighters.

The bowhead was a solution to a problem created by rigs. In my opinion Repacking ships with rigs would have been a much better solution as it would have allowed us to use ships we already had. On top of this he didn't listen to the fact that the ship didn't need another one off skill like every other ORE ship has. Its quit ridiculous.

Circumstantial Evidence wrote:

The initial proposal to add capital rigs to freighters was met with tons of feedback, and the whole concept changed to giving them much more affordable low slot modules. (A side effect of nerfs to base stats, so that adding low slot modules wouldn't buff them over what they could do before - resulted in several players observing "be careful what you wish for.") I don't want to start a freighter complaint thread - this is just another example of feedback affecting the outcome.


The lows might be more affordable but it was still in general a nerf to freighters where one wasn't needed. The feedback he ignored was that freighters didn't need slots to begin with. On top of that it hit shield freighters harder than armor ones since low slots exist for armor freighters that allow them to put up better tank. In general that change was a big cluster f@#$ that should have never gone through, but that feedback was ignored.

And on top of that you miss the numerous threads where he rammed changes through, like the RML changes or anything else he's worked on.
KIller Wabbit
MEME Thoughts
#34 - 2015-03-03 16:20:55 UTC
CCP Darwin wrote:
KIller Wabbit wrote:
That's certainly not the feedback I get from the GM's. They copy/paste until they run out of text and then tell me to go file a bug, that it's not their job to report bugs to the Dev's.

Yes, please open a bug report if you're reporting a bug, and post in the forums if you have a suggestion or feedback. Neither can really be handled by our customer support department. That was my point, sorry if I was unclear. While our GMs do sometimes pass along feedback that they hear frequently while servicing players' tickets, it is not an effective channel for developer feedback.


Often I don't know that what I'm reporting is a bug. It might appear to be just a confusing mechanic or lack of information.

The point is that I've been punished in the game by stumbling on a bug you built in, I climbed one rope to try and resolve it, and then you want to make me climb yet another, different rope just because you have internal processes that don't mesh together. Customer service should only have one POC. Beyond that you are just wasting my time and money.
Circumstantial Evidence
#35 - 2015-03-03 17:58:32 UTC
Valterra Craven wrote:
...various opinions
Nobody gets everything they want. The point of my message was to show specific examples where player feedback *has* influenced the outcome.
CCP Darwin
C C P
C C P Alliance
#36 - 2015-03-03 18:15:10 UTC
KIller Wabbit wrote:
Customer service should only have one POC. Beyond that you are just wasting my time and money.

I agree that it would be nice to be able to have a unified point of contact on this, but currently we do not, because our in-game bug reporting system collects and transmits a bunch of technical information that is irrelevant to most support tickets.

Please note that bug reporting is not a customer service function. You are not guaranteed a reply. It does, though, increase the chance that the bug you report will get fixed in a future release.

CCP Darwin  •  Senior Software Engineer, Art & Graphics, EVE Online  •  @mark_wilkins

Sibyyl
Garoun Investment Bank
Gallente Federation
#37 - 2015-03-03 18:47:06 UTC  |  Edited by: Sibyyl
Valterra Craven wrote:
The bowhead was a solution to a problem created by rigs. In my opinion Repacking ships with rigs would have been a much better solution as it would have allowed us to use ships we already had. On top of this he didn't listen to the fact that the ship didn't need another one off skill like every other ORE ship has. Its quit ridiculous.


Rigs are a mechanic, not a problem.

Role based ship functions is what this game is all about. There is no one size fit all like you seem to looking for.

Edit: the only repackaging related "problem" was ship skins, which CCP is fixing. Rigs are exactly how they should be.

Joffy Aulx-Gao for CSM. Fix links and OGB. Ban stabs from plexes. Fulfill karmic justice.

Noriko Mai
#38 - 2015-03-03 19:22:55 UTC
CCP Darwin wrote:
KIller Wabbit wrote:
Customer service should only have one POC. Beyond that you are just wasting my time and money.

I agree that it would be nice to be able to have a unified point of contact on this, but currently we do not, because our in-game bug reporting system collects and transmits a bunch of technical information that is irrelevant to most support tickets.

Please note that bug reporting is not a customer service function. You are not guaranteed a reply. It does, though, increase the chance that the bug you report will get fixed in a future release.

+0.000000001% per report? Big smile

"Meh.." - Albert Einstein

Valterra Craven
#39 - 2015-03-03 19:32:55 UTC
Sibyyl wrote:


Rigs are a mechanic, not a problem.

Role based ship functions is what this game is all about. There is no one size fit all like you seem to looking for.

Edit: the only repackaging related "problem" was ship skins, which CCP is fixing. Rigs are exactly how they should be.


Semantics. Industrails already served the purpose of hauling things. The only reason bowheads are necessary is because of the expense in losing rigs if ships were repacked. A simpler solution would be to allow the "repacking" of ships without losing the rigs.
Valterra Craven
#40 - 2015-03-03 19:37:35 UTC
Circumstantial Evidence wrote:
The point of my message was to show specific examples where player feedback *has* influenced the outcome.


And your point was taken. Maybe you should re-read my original post where I said words like "sometimes" and "tend". Just because examples exist where he does, does not mean that examples don't exist where he doesn't.
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