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2015-02-25 - Unscheduled Downtime Extension

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Celine Sophia Maricadie
Tal-Cel Industry and Salvage LLC
#361 - 2015-02-25 13:57:29 UTC  |  Edited by: Celine Sophia Maricadie
Gabriele Zoolander wrote:
Syndiaan wrote:
Gabriele Zoolander wrote:
Since EVE is based on a subscription it means we pay for gametime.
Will a compensation in lost gametime be available for this?
Asking for a PLEX is probably too much, but asking for regaining the time lost due to downtime doesn't seem unreasonable at all.

Hope you'll fix the issue soon and that is nothing too serious, I just got my new ship few mins before the downtime and was eager to use it :-/
Also yesterday I set my PI production so I could start it again today.


I think anyone that asks for "compensation" should have their account disabled for 24 hours.



I don't see the problem in asking the gametime that has been lost, I'm not surely asking for a PLEX!
I know EVE devs are working hard on this and I appreciate it, but I also know EVE isn't a free game, so you're paying every single minute of it, asking to have that (and only that) time back doesn't seem unreasonable to me.

And the official answer is....

http://community.eveonline.com/support/policies/eve-eula/

Specifically:
Quote:
NO WARRANTIES

The Software, System, Game and all Game Content, and all other services and material provided in connection therewith, are provided "AS IS," with all faults, and without warranty of any kind. You assume all risk of use and all risk associated with accessing the System and playing the Game.

CCP disclaims all warranties, whether express or implied, including without limitation the warranties of merchantability, fitness for particular purpose and non-infringement. There is no warranty against interference with your enjoyment of the Game. CCP does not warrant that the operation of the System or your access to the System, or that your use of the Software, will be uninterrupted or error-free, nor that the System or Software will be compatible with your hardware and software.

While CCP attempts to have the System available at most times, CCP does not guarantee that the System will always be available, or that the System will not become unavailable during Game play. The System may become unavailable for a number of reasons, including without limitation during the performance of maintenance to the System, for the implementation of new software, for emergency situations and due to equipment or telecommunications failures.


You agreed to this when you accepted the EULA. To expect compensation is unfounded. You gave up any "right" to compensation for this type of thing.

In fact, in past cases where access to the game has been significantly interrupted, CCP has taken care of everyone with some form of compensation, not that they had to.
eskiminzin
Shadow State
Goonswarm Federation
#362 - 2015-02-25 13:57:41 UTC
Please post the Tranquility KM
Castelo Selva
Forcas armadas
Brave Collective
#363 - 2015-02-25 13:57:43 UTC
kickButtx
State War Academy
Caldari State
#364 - 2015-02-25 13:57:49 UTC
Well I am in my ship waiting to PvP. Server down just means I set a longer record for the time I stay alive.Usually lost several ships by now,so Bring on the downtime.
Gaz1070
Empire Of Sins
#365 - 2015-02-25 13:57:52 UTC
Antigone Tzu wrote:
I made Hot Cross Buns, anyone want one?



OOO yes please
Shea Ormand
Doomheim
#366 - 2015-02-25 13:57:58 UTC
Eleonore Xi wrote:
Where is BOB when hes needed?!


holding a memorial service for his first titan =)
Gimme Sake
State War Academy
Caldari State
#367 - 2015-02-25 13:58:07 UTC
Azahar Ortenegro wrote:
ASDIC 2029 wrote:
Hello i am from Greece, is Iceland a Greek protecotrate or something ? that would explain all the delays n' stuff.....Lol


Or maybe a French protectorate, and the hamsters are on strike?



If it was a French protectorate they'd use d'escargot instead hamsters.

"Never not blob!" ~ Plato
Brian Harrelstein
Science and Trade Institute
Caldari State
#368 - 2015-02-25 13:59:03 UTC
Shouldn't they be telling us when they do these things, so we can expect issues? Rebooting the cluster every day is one thing, but making hardware changes that could bring the cluster down (ala right now) should probably have been mentioned to us beforehand.
Elenahina
Federal Navy Academy
Gallente Federation
#369 - 2015-02-25 13:59:24 UTC
Serdar Tyrnx wrote:
CCP Falcon, in other words, you actually have no clue whats wrong :)


"What's wrong with the system?"
"It's down."
"Yes but's what wrong?"
"The JVM crashed because it hit an OOM. When we tried to bounce the server, the HTTP processes wouldn't start because the JBOSS ports are conflicting with something else."
...
"Yeah, but what's wrong and when will it be fixed?"

Conversations like this are why people like me do not bother to explain ourselves to people like you when we have a system issue.
(They're also why I'm not allowed to talk to the business people - my patience levels aren't so good since my kids became teenagers)

Eve is like an addiction; you can't quit it until it quits you. Also, iderno
Sergius Orlenard
Federal Navy Academy
Gallente Federation
#370 - 2015-02-25 13:59:35 UTC
CCP Falcon wrote:
Today's daily downtime will be extended by 30 minutes in order for us to make some short notice hardware changes to Tranquility.

We expect to be online and accepting connections at 12:00 UTC.

Sorry for any inconvenience caused by this unscheduled extension.

- F

UPDATE:

11:56 UTC - DOWNTIME WILL BE FURTHER EXTENDED WHILE WE WORK ON TRANQUILITY
12:00 UTC - APOLOGIES FOR THE DELAY - CURRENTLY NO ETA WHEN TRANQUILITY WILL BE AVAILABLE
12:50 UTC - ISSUES WITH TRANQUILITY ARE STILL BEING INVESTIGATED
14:00 UTC - INVESTIGATION INTO ISSUES IS STILL ONGOING, WE APOLOGIZE FOR THE DELAYS




For some reason i see little tech guys screaming a falcon
"WERE GIVIN HER ALL SHE'S GOT CAPIN"
Cyinii Erkkinen
The First Prophecy Fleet.
#371 - 2015-02-25 13:59:45 UTC
Serdar Tyrnx wrote:
Jynx Archipedigo wrote:
Faye Ren wrote:
Soon the US players will wake up. Lets see what they will have to say to this.


Some in EST are already up (myself for one) and the US players will say the same thing as every other nation's players have. with equally ineffective change on situation.

In reality nobody gives a **** about the US.


Right back at ya, pal! Blink
Kremar Sasen
New Eden Corporation 98578922
#372 - 2015-02-25 13:59:49 UTC
14:00 UTC - INVESTIGATION INTO ISSUES IS STILL ONGOING, WE APOLOGIZE FOR THE DELAYS
kes88
The Scope
Gallente Federation
#373 - 2015-02-25 13:59:58 UTC
Castelo Selva wrote:
I am playing my eve: http://i.imgur.com/wLIKfQs.jpg

Castelo


I hope you are making appropriate whooshing sounds to accompany it.
Proton Stars
Aliastra
Gallente Federation
#374 - 2015-02-25 13:59:59 UTC
**** greyscale
Serdar Tyrnx
#375 - 2015-02-25 14:00:09 UTC
Brian Harrelstein wrote:
Shouldn't they be telling us when they do these things, so we can expect issues? Rebooting the cluster every day is one thing, but making hardware changes that could bring the cluster down (ala right now) should probably have been mentioned to us beforehand.

READ THE GOD DAMN OP. UNEXPECTED DOWNTIME BRO.
Crashys
State War Academy
Caldari State
#376 - 2015-02-25 14:00:41 UTC
EVE

RIP
(2003 - 2015)
Gimme Sake
State War Academy
Caldari State
#377 - 2015-02-25 14:00:49 UTC
Elenahina wrote:
Serdar Tyrnx wrote:
CCP Falcon, in other words, you actually have no clue whats wrong :)


"What's wrong with the system?"
"It's down."
"Yes but's what wrong?"
"The JVM crashed because it hit an OOM. When we tried to bounce the server, the HTTP processes wouldn't start because the JBOSS ports are conflicting with something else."
...
"Yeah, but what's wrong and when will it be fixed?"

Conversations like this are why people like me do not bother to explain ourselves to people like you when we have a system issue.
(They're also why I'm not allowed to talk to the business people - my patience levels aren't so good since my kids became teenagers)



How much dps does an OOM do? Also learn to tank your JVM ffs...

"Never not blob!" ~ Plato
Gerald Mardiska
Caldari Provisions
Caldari State
#378 - 2015-02-25 14:00:54 UTC
Oops
Stephanie MayGraves
State War Academy
Caldari State
#379 - 2015-02-25 14:01:08 UTC
Sergius Orlenard wrote:
CCP Falcon wrote:
Today's daily downtime will be extended by 30 minutes in order for us to make some short notice hardware changes to Tranquility.

We expect to be online and accepting connections at 12:00 UTC.

Sorry for any inconvenience caused by this unscheduled extension.

- F

UPDATE:

11:56 UTC - DOWNTIME WILL BE FURTHER EXTENDED WHILE WE WORK ON TRANQUILITY
12:00 UTC - APOLOGIES FOR THE DELAY - CURRENTLY NO ETA WHEN TRANQUILITY WILL BE AVAILABLE
12:50 UTC - ISSUES WITH TRANQUILITY ARE STILL BEING INVESTIGATED
14:00 UTC - INVESTIGATION INTO ISSUES IS STILL ONGOING, WE APOLOGIZE FOR THE DELAYS




For some reason i see little tech guys screaming a falcon
"WERE GIVIN HER ALL SHE'S GOT CAPIN"


true i can see people scream running around getting very stressed out and people bad posting dont help
silver20
The Necessary Evil
#380 - 2015-02-25 14:01:13 UTC
Antigone Tzu wrote:
I made Hot Cross Buns, anyone want one?


Haven't heard of them before now but after looking it up. Yes Please :)