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2015-02-23 - Network Issues

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GM Akilian
Game Masters
C C P Alliance
#61 - 2015-02-24 03:18:52 UTC
Reno Anneti wrote:
How do you log in if you have a steam account when the client is in offline mode. I can't use the exefile.exe since I don't know what my username is. Any thoughts?


Unfortunately because your EVE account is a Steam Linked account you can only login through your Steam account. This means that you will unfortunately have to wait until we have this issue resolved. We are sorry for the inconvenience.
Xylella Fastidiosa
Dark Matter Engineering
#62 - 2015-02-24 03:21:07 UTC
Just came back for me. Shocked
ISD Dorrim Barstorlode
ISD Community Communications Liaisons
ISD Alliance
#63 - 2015-02-24 03:21:09 UTC
removed a troll post.

ISD Dorrim Barstorlode

Senior Lead

Community Communication Liaisons (CCLs)

Interstellar Services Department
Exotic Matters
Fried Liver Attack
#64 - 2015-02-24 03:27:04 UTC  |  Edited by: Exotic Matters
I am having the same issue with the same varied behavior from launcher (offline mode, white box, etc...) I also tried to start game from \CCP\EVE\bin\exefile.exe and get a connection failed message. This same behavior is duplicated on two different computers. I tried repair, it gave an error message. I also tried reinstallling the launcher without resolving the problem.

The third party program EVEMon is connecting.
CCP Falcon
#65 - 2015-02-24 03:30:33 UTC

It would appear that we've pinpointed the issue with one of our providers, and have resolved the problem.

Your launchers may need a little time to recover, and may need their cache clearing for connectivity to be restored.

To clear your cache, start the launcher and click the little "settings" gear in the top right. Select the "cache" tab and clear it using the buttons within that tab.

Apologies for the issues with connectivity tonight, the issie should now be resolved.

<3

CCP Falcon || EVE Universe Community Manager || @CCP_Falcon

Happy Birthday To FAWLTY7! <3
CCP Falcon
#66 - 2015-02-24 03:34:07 UTC
[img]https://38.media.tumblr.com/dbe0061f677bc80faaf7161adb92e2a3/tumblr_mx8e2bbhJY1sjjtcdo1_500.gif[/img]

CCP Falcon || EVE Universe Community Manager || @CCP_Falcon

Happy Birthday To FAWLTY7! <3
Alexandere de'Arundel
Templum Illuminatum
#67 - 2015-02-24 03:36:11 UTC
Still can't connect.
William Weatherwax
Three-Headed Monkeys
#68 - 2015-02-24 03:37:35 UTC
I don't even see the settings gear.
Rootos Heleneto
Eagle Investments Incorporated
#69 - 2015-02-24 03:38:40 UTC
William Weatherwax wrote:
I don't even see the settings gear.

same here, still can't connect, too
Exotic Matters
Fried Liver Attack
#70 - 2015-02-24 03:39:03 UTC
Game is now working, ty
Des Octavis
R3PC0N Tech. Industries
Phoenix Stars
#71 - 2015-02-24 03:39:30 UTC
Hmm, I'm also still not able to get the launcher to work. It seemed to work for a sec, the launcher was loading and not just completely blank or giving me errors. Only after I tried switching to my second account that the problem occured again..
savalania
Gallente Federation
#72 - 2015-02-24 03:39:43 UTC
Clearing the cache did it for me.

thanks
Demous Darkstar
Darkstar Caldari Research inc
#73 - 2015-02-24 03:42:09 UTC
Game is up and running after clearing the cache. Thank you Falcon!

I'm torn between petting my cat after she keeps head butting me for pets or playing Eve.

..Lets try both with a cat in my lap Big smile
call mebtch
Para Bellum INC
Brothers of Tangra
#74 - 2015-02-24 03:42:49 UTC  |  Edited by: call mebtch
i cant log in what do i need to do
not by the launcher or the bin file
Matt Armada
Post Apocalyptic Convenience Store
#75 - 2015-02-24 03:43:07 UTC
Up and running without the cache clearing. Anyone still having issues, give it a bit..it's coming back.
Bloody Slave
Republic Military School
Minmatar Republic
#76 - 2015-02-24 03:44:31 UTC  |  Edited by: Bloody Slave
Random disconnections with 1 of 3 accounts in the last 15 minutes, happened 3 times. It's weird since the other clients doesn't disconnect...

Hope you guys solve this ASAP.

If your balls are hurt and bleeding don't sit in a pool full of piranhas (note to myself: don't complain in GD)
GM Akilian
Game Masters
C C P Alliance
#77 - 2015-02-24 03:45:36 UTC
For those that are still unable to connect please try the following.

1. Delete the Launcher folder which can be found in your EVE Online client folder.
2. Download the launcher installer from the following URL:

http://cdn1.eveonline.com/EveOnlineLauncher/release/EVEOnlineLauncher_2_2_859950.exe

3. Once downloaded can you run the .exe file and direct the launcher to your client installation when prompted.
4. Once the launcher installation is complete can you start the launcher using the 'EVE Online Launcher' link which can be found in your clients folder.
Turrann Dallocort
The Legion of Spoon
Curatores Veritatis Alliance
#78 - 2015-02-24 04:01:18 UTC  |  Edited by: Turrann Dallocort
Dear Mr. Falcon,

First, Thank you. I returned from the store, with the name that we will not mention, which tries to suck our very souls from us, and found that I was now able to log into the game. My night has been saved. The rocks can all now be killed. I thank you and the team working so hard to get things back online.

I would like for thank those that keep the forums free from drama for the hard work that they do. I do wish that they would look a little closer at the guidelines and see the definition of a troll CCP provides at times but I appreciate that there is a fine line to walk. Thank you again for your service.

And Mr Falcon, I really was serious about the pink and purple hulk with sparkles that shoots glitter out the back as it dashes across the sky. Now that everyone is online again, if you get a chance to look into it, you would be such a sweetheart!

And again, Mr Falcon, Thank you

Hugs and Kisses

Turrann
Aaron Zamayid
Viziam
Amarr Empire
#79 - 2015-02-24 05:01:46 UTC
I had this problem most of the afternoon, but after a call to Verizon FiOS tech support it is now resolved.

I too ran a tracert and found that I could connect to ccp servers, and had to check this forum on my mobile device. Verizon FiOS had me reset my modem to factory default, and that fixed the problem straight away. Maybe it was a DNS issue in the router and this forced a reload? I'm not sure, but as spontaneously as it stopped working, this reset fixed the problem.

I guess if you haven't tried this, maybe give it a shot. I would back up your router settings like wifi network name/password in advance because you will have to reprogram it otherwise.

Godspeed.
Des Octavis
R3PC0N Tech. Industries
Phoenix Stars
#80 - 2015-02-24 05:15:26 UTC
Launcher seems to be working again:) Thanks Dev's