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Issues, Workarounds & Localization

 
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Unique Steam launcher problem
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William Ruben
University of Caille
Gallente Federation
#1 - 2015-02-10 05:59:57 UTC
I can click the launcher, it thinks it launches the game, exe.exe or whatever is listed as CCP in my task manager is running, fan on either my vid card or CPU revs high, but no game. I tried the recommended Steam cache purge but no go.

Reading through issues here, I was running Forsaken Hubs last night, with Guristas missiles, but no asteroids IIRC. IDK, I wanted to run another quickly before bed but no love.
William Ruben
University of Caille
Gallente Federation
#2 - 2015-02-10 15:10:23 UTC  |  Edited by: William Ruben
Still an issue. I downloaded and installed the game again even. The launcher launches the exe, which has to be shut off in Task Manager but the game itself never becomes live. I do not even get an icon for it in the system tray.

It played fine Sunday night, and yesterday this. Windows 7 64 bit, new i5 system.

edit: only thing I get from debug is
[0210/081655:INFO:CONSOLE(0)] "The page at about:blank displayed insecure content from launcher:javascriptReady.
," source: (1)
William Ruben
University of Caille
Gallente Federation
#3 - 2015-02-10 15:27:00 UTC
Have also found the launcher logs and analytics log but am not sure whether these should be posted publically
Darkblad
Doomheim
#4 - 2015-02-10 15:30:36 UTC
Close all CCP Tasks, especially exefile.exe, which is the actual client. Thenrename the settings folder for your client installation, found within %LOCALAPPDATA%\CCP\EVE\ (enter this into the field of the Run command opened bei WIN-R) and see if that helps.

Temporarily switching your client to DX9 instead of DX11 might also be worth a try.

NPE – ISD – RIP
William Ruben
University of Caille
Gallente Federation
#5 - 2015-02-10 15:34:50 UTC  |  Edited by: William Ruben
Thanks.

Actually just discovered something interesting. manually launching the exefile.exe from the version I downloaded from a dev last night (installed to c:/program files x86/ccp/ ) worked just fine. HOWEVER, launching the same exefile.exe from my Steam install (installed to c:/program files/steam/steamapps/common/eveonline...) gets this issue. Looking closer and it appears the exe has not been updated since January 17th. So the problem is with how the Steam install is, or in this case appears is not, updating.

e. huh, claims to be the same version of the file. Going to try overwriting the pooched one with the working one

ee. nope. It will not work on the Steam side for whatever reason
William Ruben
University of Caille
Gallente Federation
#6 - 2015-02-10 17:57:43 UTC
Interesting followup: I have a second computer that I had just installed EVE on via STEAM yesterday but had never launched. I just did so now. It updated the launcher to 859550 and then hung for a long while before applying 861477 but eventually did. Clicked launch and...it popped up a command line dialogue box. Then it launched EVE fine.

Not sure why the install at home is pooched. The repair tool found nothing wrong.
William Ruben
University of Caille
Gallente Federation
#7 - 2015-02-11 04:04:00 UTC  |  Edited by: William Ruben
Version at home still not working. I noticed the Steam launcher is still version 859550 so IDK maybe I'll try uninstalling/reinstalling because whats another 7 gig download?

e. continuing my EVE Online Forums Tech Support Blog (TM), deleted then reinstalled EVE. First launch of the launcher lead to a failure and crash. Hurray. Second launch appears to be attempting to patch the old 85xxx version so I guess we'll see?
William Ruben
University of Caille
Gallente Federation
#8 - 2015-02-11 04:55:10 UTC
Drumroll......and nothing! Welp.

So my options are now:
1) uninstall EVE, delete Steam, reinstall all, hope some magic has fixed whatever is going on
2) find some nice person at CCP who will read this and help my fix the issue (since I cannot file a bug report) or move this account off Steam
3) Unstall EVE, go play Peggle Unleashed

Please post here with your votes
William Ruben
University of Caille
Gallente Federation
#9 - 2015-02-11 05:09:25 UTC  |  Edited by: William Ruben
Vote: continue to play chicken with your BW cap wins. Downloading EVE for the third time in 24 hours after deleting Steam.

Nope. Cannot launch EVE via Steam for whatever reason on this computer anymore, despite having played it for the past month, as recently as Sunday.

I give up. Please let me know if there are any log files I can post or whatever.

edit: oh sweet, there is an exception thrown. Log file sent in Weird that a full unstall/reinstall wouldn't clear it
William Ruben
University of Caille
Gallente Federation
#10 - 2015-02-11 16:16:25 UTC
Meanwhile Peggle is much better than I expected
William Ruben
University of Caille
Gallente Federation
#11 - 2015-02-11 22:37:55 UTC
Just for giggles, here is the dump log of the exception. Lets see if the collective knowledge of forums eveonline com can complete this ticket.

Had to hack the output to keep the forum from thinking I was embedding HTML. Please let me know if I left my credit card information in place.

494    2015.02.11 06:23:57:758    EXCEPTION #1 logged at  02/10/2015 23:23:57 Unhandled exception in [TaskletExt object at 8cb38d0, abps=1001, ctxt='Tick::Sleep']
495    2015.02.11 06:23:57:758    Caught at:
496    2015.02.11 06:23:57:758    bluepy\__init__.py(49) CallWrapper
497    2015.02.11 06:23:57:758    Thrown at:
498    2015.02.11 06:23:57:758    bluepy\__init__.py(36) CallWrapper
499    2015.02.11 06:23:57:758    carbon/common/lib\autoexec_client_core.py(158) Startup
500    2015.02.11 06:23:57:758    carbon/common/script/sys\serviceManager.py(92) Run
501    2015.02.11 06:23:57:758    carbon/common/script/sys\serviceManager.py(315) StartService
502    2015.02.11 06:23:57:758    carbon/common/script/sys\serviceManager.py(472) CreateServiceInstance
503    2015.02.11 06:23:57:758    eve/client/script/ui/services\evePhotosvc.py(177) __init__
504    2015.02.11 06:23:57:758    eve/client/script/ui/services\evePhotosvc.py(494) CheckDates
505    2015.02.11 06:23:57:758    age = 273685L
506    2015.02.11 06:23:57:758    each = u'1306534331380229736.jpeg'
507    2015.02.11 06:23:57:758    fileName = u'index.dat'
508    2015.02.11 06:23:57:758    lastRead = 1423362152L
509    2015.02.11 06:23:57:758    now = 1423635837L
510    2015.02.11 06:23:57:758    path = u'[xxx]/AppData/Local/CCP/EVE/c_program_files_(x86)_steam_steamapps_common_eve_online_tranquility/cache/Browser/Img'
511    2015.02.11 06:23:57:758    rem = [u'1306534331380229736.jpeg', u'1306534836831073446.jpeg', u'1306541479939955496.jpeg', u'130654219623259288441.jpeg', u'130654241147641988572.jpeg']
512    2015.02.11 06:23:57:758    self = [eve.client.script.ui.services.evePhotosvc.EvePhoto instance at 0x14E243A0]
513    2015.02.11 06:23:57:758    WindowsError: [Error 5] Access is denied: u'[xxx]/AppData/Local/CCP/EVE/c_program_files_(x86)_steam_steamapps_common_eve_online_tranquility/cache/Browser/Img/1306534331380229736.jpeg'
514    2015.02.11 06:23:57:758    Thread Locals:  session was [Session: (sid:3223996661181232754, mutating:0, contextOnly:False, corprole:0x0, languageID:EN, role:0x4000000000000000L, sessionType:5, rolesAtAll:0x0, rolesAtHQ:0x0, rolesAtBase:0x0, rolesAtOther:0x0)]
515    2015.02.11 06:23:57:758    Stackhash:-1231379494
516    2015.02.11 06:23:57:758    EXCEPTION END
517    2015.02.11 06:23:57:758    An exception has occurred.  It has been logged in the log server as exception #1
William Ruben
University of Caille
Gallente Federation
#12 - 2015-02-12 03:16:05 UTC
Huh. On a lark I manually purged the image cache, and now am able to log on. None of the images looked malicious, neither antivirus nor malware scanners found anything wrong, yet Windows got a real hate on for something in there.
William Ruben
University of Caille
Gallente Federation
#13 - 2015-02-12 03:47:00 UTC
Farewell fine thread, we hardly knew you
Agent Known
State War Academy
Caldari State
#14 - 2015-02-13 19:13:58 UTC
William Ruben wrote:
Huh. On a lark I manually purged the image cache, and now am able to log on. None of the images looked malicious, neither antivirus nor malware scanners found anything wrong, yet Windows got a real hate on for something in there.


For future reference, it seemed to be a permissions issue:

Quote:
WindowsError: [Error 5] Access is denied: u'[xxx]/AppData/Local/CCP/EVE/c_program_files_(x86)_steam_steamapps_common_eve_online_tranquility/cache/Browser/Img/1306534331380229736.jpeg'


Clearing the image cache deletes those folders and the new ones would have the appropriate permissions. I'm not sure what would cause that to happen (running Steam as admin, maybe?), but clearing it is indeed the quickest fix.
William Ruben
University of Caille
Gallente Federation
#15 - 2015-02-13 20:49:55 UTC
Thanks. Yeah I have no idea how that might have happened either. I never tried running Steam as admin; only tried running the launcher or exe as admin after the issue cropped up. Glad I was able to naively get to the correct answer (I still have not had a response to my ticket submission)

Its a month old system and I have not mucked around with it at all.