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Issues, Workarounds & Localization

 
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1.0.3 Patcher Fails and Repair Fails

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Ruffles
Buffer Zone
#1 - 2011-12-20 18:50:12 UTC
Well the patch failed, as did the repairer. The repairer failed with the following error message:

WindowsError: [Error 5] Access is denied: 'D:\\Program Files\\CCP\\EVE\\bin\\_trinity_deploy.dll'

In this case the installation path, as you can guess is:

D:\Program Files\CCP\EVE\

Sadly I've tried both as least user access account and administrator, and the error is the same in both instances. It simply fails to update this file, even though this is performed with an appropriately authorized user account.

Any thoughts as to the reason?
Ruffles
Buffer Zone
#2 - 2011-12-20 18:57:06 UTC
As it turned out the process launching the patcher failed to exit completely, leaving a rogue process active and locking files that were trying to be patched/repaired.

Killed the rogue process, and the repair went as expected.

Maybe this will be helpful to someone else in the future. :)
Elthron
Harbingers of Chaos Inc
#3 - 2011-12-20 21:35:26 UTC
I have this same problem, unfortunatly I didnt notice the phantom process's and never thought to restart my PC between the failed update and trying the repair tool.
My current problem is I uninstalled my client, and now I cant seem to get the download link on the eve site to work, I get a broken link page whenever I try.
Is this link broken, or am I having my own PC issues?
Veinnail
Caldari Provisions
Caldari State
#4 - 2011-12-21 04:41:35 UTC  |  Edited by: Veinnail
I am also facing issues

Quote:
(7/7) Applying patch: Initializing ...
Restoring: bin\_trinity_deploy.dll
Deleting downloaded temporary data
Traceback (most recent call last):
File "repairTool\progressPanel.pyc", line 83, in _TaskRun
File "repairTool\repairUI.pyc", line 97, in Start
File "repairTool\repairLogic.pyc", line 184, in Repair
File "repairTool\repairLogic.pyc", line 333, in Restore
File "zsync\zsync.pyc", line 390, in RestoreFolder
File "zsync\zsync.pyc", line 443, in ReconstructFiles
File "zsync\zsync.pyc", line 460, in ReconstructFile
File "tempfile.pyc", line 293, in mkstemp
File "tempfile.pyc", line 228, in _mkstemp_inner
OSError: [Errno 13] Permission denied: 'C:\\Program Files (x86)\\CCP\\EVE\\bin\\tmpbdocz1.repair'
Total Runtime: 0h00m16s


this is all based around the _trinity_deploy.dll


this is how my repair attempts go. before work today i had the same problem which i resolved by uninstalling and reinstalling eve entirely, which meant ALL of my bandwidth, and my free time lost. so yeah. im going to play BF3 instead while you guys figure this out. thx
Veinnail
Caldari Provisions
Caldari State
#5 - 2011-12-21 04:52:49 UTC
after searching for the trinity_deploy on eve-forum i found this link from a GM.


http://content.eveonline.com//327748/evepremiumpatch327748.exe

issue is resolved and i will finally be able to take a break from karkand ty
CCP Sputnik
C C P
C C P Alliance
#6 - 2011-12-23 11:40:35 UTC
Quote:
(7/7) Applying patch: Initializing ...
Restoring: bin\_trinity_deploy.dll
Deleting downloaded temporary data
Traceback (most recent call last):
File "repairTool\progressPanel.pyc", line 83, in _TaskRun
File "repairTool\repairUI.pyc", line 97, in Start
File "repairTool\repairLogic.pyc", line 184, in Repair
File "repairTool\repairLogic.pyc", line 333, in Restore
File "zsync\zsync.pyc", line 390, in RestoreFolder
File "zsync\zsync.pyc", line 443, in ReconstructFiles
File "zsync\zsync.pyc", line 460, in ReconstructFile
File "tempfile.pyc", line 293, in mkstemp
File "tempfile.pyc", line 228, in _mkstemp_inner
OSError: [Errno 13] Permission denied: 'C:\\Program Files (x86)\\CCP\\EVE\\bin\\tmpbdocz1.repair'
Total Runtime: 0h00m16s


We just released a repair tool updated which fixes this issue.

CCP Sputnik | Software Engineer | Team Undone Unit

My EVElopedia Talk My Broadcast Log
Salpun
Global Telstar Federation Offices
Masters of Flying Objects
#7 - 2011-12-23 12:08:15 UTC  |  Edited by: Salpun
CCP Sputnik wrote:
Quote:
(7/7) Applying patch: Initializing ...
Restoring: bin\_trinity_deploy.dll
Deleting downloaded temporary data
Traceback (most recent call last):
File "repairTool\progressPanel.pyc", line 83, in _TaskRun
File "repairTool\repairUI.pyc", line 97, in Start
File "repairTool\repairLogic.pyc", line 184, in Repair
File "repairTool\repairLogic.pyc", line 333, in Restore
File "zsync\zsync.pyc", line 390, in RestoreFolder
File "zsync\zsync.pyc", line 443, in ReconstructFiles
File "zsync\zsync.pyc", line 460, in ReconstructFile
File "tempfile.pyc", line 293, in mkstemp
File "tempfile.pyc", line 228, in _mkstemp_inner
OSError: [Errno 13] Permission denied: 'C:\\Program Files (x86)\\CCP\\EVE\\bin\\tmpbdocz1.repair'
Total Runtime: 0h00m16s


We just released a repair tool updated which fixes this issue.

New repair tool is giving Norton fits. wont install or run even when trusted.

Runs fine when using the sisi launcher but if you try to run it from the file folder Norton sonor deletes the file:...appdata\local\temp\nsd5b8e.temp\repair.exe

also main eve client with sisi laucher it runs on TQ it uploads and installs but TQ if fails every time.

If i dont know something about EVE. I check https://wiki.eveonline.com/en/wiki/ISK_The_Guide

See you around the universe.