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Issues, Workarounds & Localization

 
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Friend can't launch the game
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Kojaimea Mehyarah
Balance Of State
#1 - 2015-02-01 16:58:24 UTC  |  Edited by: Kojaimea Mehyarah
Hello, my friend is trying to play the game and he submitted a ticket however CCP weren't able to get back to him and didn't resolve the issue and so the ticket was closed.

I will paste the contents of the ticket here, in case someone has a solution themselves.

Quote:
To whom it may concern,

I am trying to log in the game but when i press connect i get the following error: the authentication token provided by the launcher is of an invalid format. The launcher loads the game but every time i press the connect button the connection window loads 75% then the error message pops up. I read through the forums but i was unable to identify a fix for it. I have also tried connecting using a vpn and a proxy but it still won't let me in. This is the first time i try this game so my account is a fresh trial, don't know if that has something to do with it. I would really appreciate your help. I am looking forward to hear from you.
With respect, A


Quote:
Hello,
Thank you for contacting customer support.
Please ensure that your antivirus and firewall are both disabled, as well as your proxy if you or your ISP uses one. If neither of you use one, please go to Control Panel->Internet Options->Connections->LAN Settings and ensure that only the first checkbox there is checked.
Best Regards,
GM


Quote:
Hello,
I did everything that was specified but i still get the same error. I really want to try the game.
Best regards, A


Quote:
In that case, could you provide a screenshot of the launcher just before you click the Play button? We would also like to request an in-depth debugging log to help us identify the issue.
1. Locate launcher.exe in the 'Launcher' folder of the EVE Online folder
2. Right click on launcher.exe and select the 'Send to -> Desktop (Create Shortcut)' option
3. Locate the newly created shortcut on your desktop and right click on it then select 'Properties'
4. In the 'Shortcut' tab locate the 'Target' window
5. Add /log:debug to the end of the text in the Target window. It should look something similar to the text below depending upon the location of your EVE Online client:
"C:\Program Files (x86)\CCP\EVE\launcher\launcher.exe" /log:debug
6. Once the text is added please click the 'Apply' button
7. Run the launcher one more time
8. Go to the following folder and find the .log file with the most recent date in its name:
C:\Program Files (x86)\CCP\EVE\launcher\cache
9. Attach that log file to this ticket
Best Regards,
GM


Quote:
Hi,
I did everything as instructed. However I was not sure which log file to send so i have sent everything that had the latest modified time.
With respect,
A


Below are links to the logs/pictures of the logs

analytics
Launcher Log
Launcher Screenshot

(The launcher screenshot looks normal, I have edited his username out)

Thank you very much for any help or insight that you can provide.
Reaver Glitterstim
The Scope
Gallente Federation
#2 - 2015-02-02 20:41:03 UTC
I take it this has been happening over multiple days? I have had a similar issue happen when Tranquility is down, during the DDOS attacks, but it went away as soon as the server came back up.

What are your friend's computer and operating system specs?

FT Diomedes: "Reaver, sometimes I wonder what you are thinking when you sit down to post."

Frostys Virpio: "We have to give it to him that he does put more effort than the vast majority in his idea but damn does it sometime come out of nowhere."
Kojaimea Mehyarah
Balance Of State
#3 - 2015-02-02 21:28:29 UTC  |  Edited by: Kojaimea Mehyarah
PC Specs

Yes, it has been happening over a period of time.
Reaver Glitterstim
The Scope
Gallente Federation
#4 - 2015-02-02 21:59:15 UTC
I can't find the problem, sorry. But I lack experience with 64-bit and haven't tried Windows 8 yet.

FT Diomedes: "Reaver, sometimes I wonder what you are thinking when you sit down to post."

Frostys Virpio: "We have to give it to him that he does put more effort than the vast majority in his idea but damn does it sometime come out of nowhere."