EVE General Discussion

Dear CCP,

When you published the new "regulation" regarding ISBoxer clarifying an old rule, we all were happy:

Finally, a word from CCP what is banable and what no. The ISBoxer community honored the new rules, and we looked into our hard- and software to change our ways of playing the game to be EULA-conforming if it wasn't already. We looked for ways how we can play with ISBoxer without broadcasting and without violating the EULA.

To achieve this we tried to get answers via petitions if our new setups are okay with the EULA or not. But the answers we received were only:

- Pre-made text blocks, which were not even related to our questions at all! Did the person answering the ticket really read it? Obviously not.

- EULA quotes - which are useless if there were issues interpreting the EULA and if the ticket is asking whether a certain setup would conform to the EULA by CCP. This is a huge issue, as we have designed setups to play without broadcasting, but some people got banned even if they were not broadcasting at all. Some even did not have ISBoxer installed, and were banned.

- The majority of tickets were either closed or did not receive any answer (apart from your message closing the ticket because it was inactive for a while)

In your dev thread on the forums regarding the ISboxer rule changes and broadcasting bans, you mentioned that you want us to get in contact with you if there are problems.

Yes, there are problems. For two month we are trying to get in contact with you and get a clear answer if our new methods playing without broadcasting are within the terms of the EULA. Were are getting nothing. You are ignoring tickets completely, and those tickets which are being answered contain only unrelated text macros or EULA quotes which are not helpful at all.

Now CCP started banning innocent pilots who are using more than one account on the same IP address who are just fast. Even some without ISBoxer software. If you are commanding more than one account in a time-frame of three seconds from the same IP CCP considers this broadcasting and you will likely receive a ban, even if you are not broadcasting. This is because CCP's immature and flawed detection software can not differentiate between manual fast actions and broadcasting. If you can't clearly prove that someone is broadcasting and you are still banning because it MIGHT BE POSSIBLE that someone is broadcasting you are doing something wrong and you will probably hit many innocent pilots.

I am not kidding. This happened to 4 guys I know. Two of them aren't even using ISBoxer and are only commanding two clients at once without any software aid. CCP's reaction on petitions filed by those:

Our systems says so, deal with it.

We are touching legal terms right now, if you are banning a paying customer without clear evidence, from a game he paid actual money for. This will sooner or later cause a lot of trouble.

We want a clear statement if our new ways to multiboxing is allowed or not. And we request that you stop using an inaccurate and flawed detection software if it can't differentiate between broadcasting and pushing buttons fast. Assume that people are acting in good faith, if you are unsure and can't prove the opposite.

regards
charadrass

Guess some ISK farming operations were hit hard by the changes. Innocent. Server says no.

Yeah, casue your last post got locked, means this won't....


Really....

To me it reads:

"I got caught using illegal software, now I'm mad"

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Using all your alts to sign your own statement clearly reflects a vote of popularity...

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