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Support Ticket Response Time (Category is seen as "Unknown"?)

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Shyressa
WipeOut Inc.
Pandemic Horde
#1 - 2015-01-21 15:46:39 UTC  |  Edited by: Shyressa
Hi,

I have opened a ticket for reimbusement 2 days ago, honestly usually it takes up to 24 hours to get a reply from a GM in any MMO I have played so far (usually 1 to 4 hours max)...Is it normal to wait that long in EVE for a response (48 hours so far), I rarely open a ticket in EVE since I had almost 0 problems in all those years that's why I have no clue how long it takes to get a response. Although I opened the ticket under "reimbusement " category but it shows as "UNKNOWN" on category section on my ticket status, does that cause the delay?

May I have an answer please, thanks.
GM Arcade
Game Masters
C C P Alliance
#2 - 2015-01-21 19:13:00 UTC
I can confirm that we have received a few tickets from you and that they are still in our system. I can only apologize for the delay. When your ticket is replied to you will receive a reply to your email associated with the account as well as a reply in-game.

Lead GM Arcade | Customer Support Manager
Shyressa
WipeOut Inc.
Pandemic Horde
#3 - 2015-01-21 21:05:09 UTC
GM Arcade wrote:
I can confirm that we have received a few tickets from you and that they are still in our system. I can only apologize for the delay. When your ticket is replied to you will receive a reply to your email associated with the account as well as a reply in-game.



Thank you very much for the information, I ll be waiting for it...Have a nice day.