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Delivery services- Black Frog and PushX- lets see if they deliver

Author
lilmisscyno Katelo
Jita Market Traders Logistics
#1 - 2014-12-08 16:31:36 UTC  |  Edited by: lilmisscyno Katelo
Both Black Frog and Pushx promise fast, efficient service from High Sec to Null Sec, so to put them both to the test I have set up virtually identical courier missions to an awkward Null sec NPC station.

The reason for this is they both claim to offer a full service to NPC Null Sec, and if they can relieve me of the strain of using my own JF then that's isk well spent in my book

On setting up the courier missions Black Frog is more expensive by almost the order of 200mill isk, almost 50% more expensive than PushX- however some of us are willing to pay extra for good service .

The PushX customer interface at least lets me see the contract is on their system- the Black Frog website gives no indication at all that the contract is acknowledged.

after 24 hours neither contract has been collected, on the push X system it shows that my courier contract remains at the bottom of their priority- having gone from 3rd in the queue to 4th, then to 6th.


I now have to skew the results, as I have some urgent deliveries I need so I added to PushX a rush job, even paying extra for the rush job it was still well under Black Frogs standard price ( NOTE: both the test job and rush job would fit on one JF - effectively doubling the price for a single trip and it was still comparable to Black Frogs single delivery).

despite the hiccup in me forgetting I needed POS fuel- for most of us that have a bit of isk saved, the most important aspect of haulage for us as a customer is how timely are the deliveries.

I will post the results, complete times from contract creation to delivery in here. along with costs- lets see if both can match up to their marketing promises
lilmisscyno Katelo
Jita Market Traders Logistics
#2 - 2014-12-08 16:37:15 UTC
To be fair to both companies I have made them aware of this "test" and this forum post. so they can respond.
Zedutchman
Aliastra
Gallente Federation
#3 - 2014-12-08 18:02:58 UTC
you should have waited until both had finished to put it up on the forums....

Now your test isn't going to represent how they react to the "average" customer as they both now know they are in the spotlight
voetius
Grundrisse
#4 - 2014-12-08 18:07:09 UTC

Seems a rather pointless exercise. If you were comparing Jita to Amarr or Jita to Rens over a large sample people might be able to draw some conclusions, though I would generally go for the cheaper offer if time wasn't important.

There are so many factors that apply to low and null sec that are not applicable in high sec e.g. that the safety of the courier pilot in his 7 bill ship is more important than meeting some arbitrary deadline.
lilmisscyno Katelo
Jita Market Traders Logistics
#5 - 2014-12-08 18:56:23 UTC  |  Edited by: lilmisscyno Katelo
double post
lilmisscyno Katelo
Jita Market Traders Logistics
#6 - 2014-12-08 18:57:16 UTC
lilmisscyno Katelo wrote:
I agree its not a totally scientific test.. but this is Eve, High Sec to Null SEc is the premium route and factors always come into it, but at the end of the day all we as consignees are interested in, is did the service deliver as promised? The how, why for, is what we pay for the service to sort out and deliver.

two virtually identical loads to the same NPC station in Null Sec- who does deliver, that's the only real test that we as consumers of the service are interested in- I don't see it as pointless if one outshines the other it can give a guide to others looking for a service.

Customer recommendation and reviews on actual performance can go a long way in this universe Lol

JohnathanGalt
Northern Sky Industries
#7 - 2014-12-08 20:46:27 UTC
I have used Push exclusively for a while now. I find they are more responsive when questions are asked, and times are generally shorter. Can't speak to their null sec service though. My bet is Blackfrog is faster, but Push is cheaper.
lilmisscyno Katelo
Jita Market Traders Logistics
#8 - 2014-12-08 20:51:21 UTC
Well the facts speak for themselves, Black Frog have delivered and I have the items up for sale already PushX have still to collect the contract..
lilmisscyno Katelo
Jita Market Traders Logistics
#9 - 2014-12-08 23:19:31 UTC
Pushx came in close 2nd - I have to say impressed with both companies less than 2 days from contract to delivery to a station that isn't that easy to get too

Overall
Black Frog were quickest, but most expensive, by quite a long way, also their web interface has no way of tracking

PushX on time, came in a close second, on price came in a lot cheaper, and you can track your courier contract via their website.


Both did an excellent job, I have no complaints about either- ( both pilots got a tip)

on balance for me, I will probably go with PushX in future - simply because the service level was similar - the web interface is better and they are cheaper- However I will say that if you use Black Frog you will also get a good service.

A good job by both companies both get my reccomendation
SJ Astralana
Syncore
#10 - 2014-12-09 07:31:17 UTC
For high volume short-haul contracts near Amarr, PushX can't touch RFF. RFF 49 days out of 50 will deliver 15+ contracts within 24 hours. I've trialed PushX three times this year, the first two times I cancelled the contracts which were untouched after 24hrs, and the last time I got told off for creating contracts with 24hr expiry, which then I had to cancel because they didn't get picked up. I even explained my volume and expectations and got a big silent F-U in response. RFF meets this timeline not on rush jobs, but on regular.

You might think my expectations are unreasonable, but RFF meets my unreasonable expectations the vast majority of the time, and that's why they get over 1500 of my contracts per year.

Hyperdrive your production business: Eve Production Manager

Jerry T Pepridge
Meta Game Analysis and Investment INC.
#11 - 2014-12-09 08:10:34 UTC
Counterpoint:

This is a game.

@JerryTPepridge

Leanette Aldard
Kings.Guard.
#12 - 2014-12-09 09:24:12 UTC
SJ Astralana wrote:
For high volume short-haul contracts near Amarr, PushX can't touch RFF. RFF 49 days out of 50 will deliver 15+ contracts within 24 hours. I've trialed PushX three times this year, the first two times I cancelled the contracts which were untouched after 24hrs, and the last time I got told off for creating contracts with 24hr expiry, which then I had to cancel because they didn't get picked up. I even explained my volume and expectations and got a big silent F-U in response. RFF meets this timeline not on rush jobs, but on regular.

You might think my expectations are unreasonable, but RFF meets my unreasonable expectations the vast majority of the time, and that's why they get over 1500 of my contracts per year.


having used push iirc they do state that they have a certain time to complete the contract and how you should set it up, iirc its 3days for normal contracts to be accepted and 24h for push all delivered within a day of accepting (may have changed correct me if it has) so you requesting things outside of these requirments isnt going to go down well.

like jerry said its a game you cant expect everything to be done at your convienace if you want that do it yourself,,


as for red frog ive never really used then so cant realy comment on them
Phoenix Jones
Small-Arms Fire
#13 - 2014-12-09 20:57:06 UTC
Been using pushx for the past year for hauling. Sometimes they wait till day 3 to pick up the stuff and till day 3 to deliver, but as this was non-critical I didn't mind. All things delivered with no issues though.

Long as I'm not in a rush I use pushx.

Lord that sounded like a commercial.

Yaay!!!!

Kethas Protagonist
Protagonist Ventures
#14 - 2014-12-11 02:17:09 UTC
In my experience, PushX costs marginally less than RFF but is much less predictable in how quickly contracts get picked up/completed. For comparison I've been essentially spamming RFF with contracts and have had all of them completed within 24hr essentially without exception. Both have their places, but for me personally RFF's a much better fit for my needs.
Grace Chang
Tyrannis Enterprises
#15 - 2014-12-11 20:06:06 UTC
I need 845k contracts of ore hauled, so not particularly attractive. So far PushX has always delivered.
Hasikan Miallok
Republic University
Minmatar Republic
#16 - 2014-12-12 01:09:08 UTC
I use RFF regularly and find they generally are 24 hours or so but certain remote stations (such as a regular PI shipment that I send once a month from a particular out of the way khanid station to amarr) can be more like 48 hours. Nothing has ever taken longer than 48 hours.
Elizabeth Norn
Nornir Research
Nornir Empire
#17 - 2014-12-12 03:10:10 UTC
One contract to each really isn't a large enough sample to provide any useful info.
Myst3rious En1gma
Deep Core Mining Inc.
Caldari State
#18 - 2014-12-14 14:47:33 UTC
I have done dozens of contracts to each courier service as well as posting contracts in the open for any hauler minded player to fulfill, my general impressions from the service are as follows;

1) Red Frog has never let me down in terms of fulfilling a contract in the times specified. This has held true in hub-to-hub transfers as well as obscure-to-hub and obscure-to-obscure. The feeling I get is that they have sufficient man power to handle large numbers of orders. The down sides are their frequent price jumps (3x in the past year by my count), and the punitive collateral ratios in use (its more expensive to ship 1 shipment worth 2B than 2 shipments for 1B each)

2) Push X has been a little spotty in completing contracts in the timeframe they specify, multiple times I have had contracts exceed the acceptance time and had to cancel/re-issue them. Multiple times I have had to keep an expired contract open to allow the hauler time to reach the destination. I have found that low m3 contracts are picked up much faster than high m3 and that high value contracts are the same. Numerous times I have had to pay Red Frog more to deliver the high m3/low value contracts such as low end minerals and ores because Push has ignored them. On the plus side Push offers a true "Rush Service" and does not penalize you for higher collateral values in the manner that RFF does, additionally Push's Low/Null service is head and shoulders better than RFF and substantially cheaper.

3) Posting contracts for public acceptance has been very sporadic, the isk savings has been spectacular but the dependability is non-existent.

Summary: If I have to have my goods moved on a consistent time schedule then I use RFF and build the additional cost into my COG's, if I need high value stuff moved (or service to NPC Null) then I use Push, I just go into it expecting them to push the limit on the acceptance and delivery times. If I need short haul service within 3-5 jumps from a hub and have the time I post my contracts for public acceptance at dirt cheap rates.
Rumbaldi
Tannhauser C-Beam
Lux Collective
#19 - 2014-12-14 16:44:40 UTC
Having used Push recently for a simple 11 jump job, all in high sec, after 6 days my initial contract expired (orginally set up with 3 days collect 3 day delivery).

after speaking to someone on their chat channel was told to reset it up and did so, after 24 hours it was still not collected spoke to someone in their channel again and then it was collected and delivered soon after.

personally I am not that please with Push X services in terms of delivery time, they state that a high percentage is delviered well before the contract times yet I have no experienced that.

They came 2nd in a test of 2 courier companies in your test too so seems to proove thepoint.