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Skill training bug will turn temporary break into sub cancellation

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Knowledgeminer
Oriens Vis
#1 - 2014-12-06 12:31:17 UTC  |  Edited by: Knowledgeminer
Hello.

I’ve been a very active player with a significant impact on some markets in a few regions, but was considering to take a break from EVE and keep the subscriptions active just to continue training skills in case I want to come back some day.

Recently, however, I’ve found that my skill training queue paused on its own twice in about a month for no reason. I lost about 27 hours the first time and 1 hour the second, would have lost a lot more if I wasn’t paying attention. Petitioned it both times and only got an unsatisfactory reimbursement the second time.

Well, keeping a subscription active just to train skills, knowing that the training queue could pause on its own and I won’t get a satisfactory reimbursement (or even none at all) if it happens, is clearly unacceptable, so I’ll only keep the subscriptions active long enough to take advantage of the next Christmas gifts (in case I want to come back some day), and let them die after that.

Since my EVE activity used to have a significant impact on other players (not many, but still some), I wanted to explain the situation here, so I can just put a link in my bio and refer others to it when they ask or wonder :-), and also in case something similar has happened or might happen to others and they want to add their own comments.

The current CCP policy on this (I suppose they have one, though I haven’t found what it is in this regard) seems stupid to me, since it gives players a reason to completely quit instead of keep their subscriptions active, but hey, this is CCP and it’s their game, so whatever they do is fine by me, I’ll simply quit EVE and do something else if the way they handle situations like this is unacceptable to me.
Alek Azam
Federal Defense Union
Gallente Federation
#2 - 2014-12-07 20:43:52 UTC
#lel

A lot of hurt about a game you say you might not some back to.

1. Buy Plex with all your ISK
2. Cancel your subs
3. Enjoy life
4. PlexPlex price goes up
5. ....
6. Get bored of sunlight decide to re-sub
7. Sell Plex @2billion
8. Use all your profit to buy character with the Sp that you missed out on.

Blog: http://sellyourmainbro.blogspot.co.uk/

Twitter: @_Alek_Azam_
voetius
Grundrisse
#3 - 2014-12-08 18:10:42 UTC

So you are trying to blackmail CCP into treating you like a special snowflake? That's the impression I get from your post.

I would suggest posting in Issues & Workarounds forum but as there is no detail in your post apart from the fact that you say the queue has auto-magically suspended itself that might be a waste of time, a bit like your post.
HandelsPharmi
Pharmi on CharBazaar
#4 - 2014-12-08 18:14:49 UTC
Alek Azam wrote:
...
7. Sell Plex @2billion
8. Use all your profit to buy character with the Sp that you missed out on.


And you really think, we will sell you a char for the same price if PLEX prices double? We will ask twice a lot for the same char than now :)
omgitsbees Isayeki
#5 - 2014-12-08 18:50:15 UTC
I understand that it can be frustrating to have a feature that you deem important, all of a sudden not work or be inconsistent and stop working at times that are inconvenient for you. That said, I don't understand what it is you want us to know, or you want CCP to do about it? What is it that you wanted CCP to give you?

This is an interesting bug. I've never seen it myself and a Google search only turns up your post about the issue.
Tau Cabalander
Retirement Retreat
Working Stiffs
#6 - 2014-12-08 20:45:02 UTC  |  Edited by: Tau Cabalander
Been in EVE since Feb 2009. I have 5 accounts. Never had a skill queue pause problem.

Are you renewing monthly? I've always done yearly subscription. I think there is only something like a 3 day grace period (according to CCP Mitnal) between billing cycles, so being late can cause your queue to stop.

CCP Mitinal wrote:
As Wrangler has already stated, there is a three day grace period between when your account expires and when training stops.

If this is not your problem, I think more details will be needed to figure this one out.

Example: Even I have forgotten to restart my queue after using a jumpclone, or adding implants.
Xasnevian
sadfadsfadsadsf
#7 - 2014-12-09 09:34:07 UTC  |  Edited by: Xasnevian
Knowledgeminer wrote:
I’ve been a very active player with a significant impact
...
Since my EVE activity used to have a significant impact on other players

Please don't leave! This game won't be any fun without you having a significant impact on me! :,(
.
.
.
Really dude, the amount of smug in your post is sickening.

Edit: Since this isn't GD, I'll actually try to help. There are these apps for your smartphone like Neocom that let you monitor your skill queue. If you don't want to log in, but want to keep watch of the queue, this might be a work around to your problem.
Knowledgeminer
Oriens Vis
#8 - 2014-12-09 11:42:44 UTC
I’ll try to clarify some things, but please understand I’m not really willing to spend much time discussing this when I’ve decided to stop spending time on the game itself…

I’m not the first to have encountered this problem. I did my search homework before posting, not sure why others haven’t found anything about it other than my post. FWIW, I think I searched for “skill training paused eve”. It seems to be rare, but has happened in the past and I suppose may happen again in the future. Here’s one of the threads I found about it:

https://forums.eveonline.com/default.aspx?g=posts&m=4121553

I’ve been using PLEX bought in game to renew my subscriptions for years, never been late to renew them, even have some PLEX still in stock that I bought for that when they were much cheaper than they are now.

I didn’t do anything that would require or benefit from pausing the skill queue when it happened. I had absolutely no reason to pause the skill queue when it happened.

This is how I explained it in my petition when it happened the first time (I got no reimbursement at all):

Quote:
I just realized my skill training queue was inactive and it may have been so for a couple of days. I haven’t done anything recently that would require stopping it. If it was me who stopped it, I must have inadvertently clicked the pause button while the training queue window was open, but as far as I can remember, last time I opened it was to add another skill and closed it afterwards, the mouse wouldn’t even have had the opportunity to hit the pause button…


And this is what I explained in my other petition when it happened the second time (I got a partial reimbursement here, lost 2565 skills points, CCP reimbursed 2280):

Quote:
Well, today it happened again. When I logged on after downtime, the skill training queue was inactive. And this time I’m certain I didn’t do it because looking at the skill training history, it must have happened either a few minutes before downtime, right after completing a skill, when I was busy with market orders, or sometime before I logged on after downtime, i.e. while I was not even logged on.


Finally, I intended to stop playing anyway, at least for some time. The only thing that this problem has changed is that keeping a subscription active for the sole purpose of training skills under the current conditions is unacceptable to me, so I’ll simply let the subscriptions die instead.

I’m not posting here to get anything from CCP. I’m explaining the situation to anyone that might be interested, period.


Xasnevian wrote:
Knowledgeminer wrote:
I’ve been a very active player with a significant impact
...
Since my EVE activity used to have a significant impact on other players

Please don't leave! This game won't be any fun without you having a significant impact on me! :,(
.
.
.
Really dude, the amount of smug in your post is sickening.


Not sure why you felt compelled to reply to say something like that when my post was obviously of no use to you, and I explicitly said (and you conveniently removed from your quote) that my EVE activity had an impact on some, not many. If you were really interested in understanding the issue, you'd see that your suggestion (which I haven't quoted) doesn't really help or change anything, but I suppose you also felt compelled to say something else to not make your post look too silly... Well, thanks for nothing.
Knowledgeminer
Oriens Vis
#9 - 2014-12-09 12:12:54 UTC  |  Edited by: ISD Dorrim Barstorlode
I just got some additional info on this issue.

My second petition had been left open with me asking why I didn’t get as many SPs reimbursed as I lost. I hadn’t got any response in days and thought the ticket would be automatically closed without me getting an answer, but I got a clarification from a senior GM precisely while I was composing the previous post:

Removed GM Correspondence. -ISD Dorrim Barstorlode

And for the record, in light of the second issue which was clearly a server bug, they’ve also (partially) reimbursed the SPs I lost in the first incident, even though they believe there was no anomaly and it was me who paused the training queue in that case.

Doesn’t really change much, since the fundamental problem remains, i.e. the skill queue may pause on its own for no reason and I won’t get a full SP reimbursement if it happens, but wanted to post this additional information I just got for completeness.
Xasnevian
sadfadsfadsadsf
#10 - 2014-12-09 12:30:25 UTC
Knowledgeminer wrote:
Not sure why you felt compelled to reply to say something like that when my post was obviously of no use to you, and I explicitly said (and you conveniently removed from your quote) that my EVE activity had an impact on some, not many.

Your post actually was of use to me as I didn't know this issue existed, so thank you for that! But next time you want attention, you might want to leave out how awesome you are and focus your writing skills on the actual problem. Posting in the right forum section might also help (be it the 'issues' section or GD, I'm not sure...).
Knowledgeminer
Oriens Vis
#11 - 2014-12-09 21:47:51 UTC  |  Edited by: Knowledgeminer
Xasnevian wrote:
next time you want attention, you might want to leave out how awesome you are and focus your writing skills on the actual problem.


But I’m not trying to get attention nor help to solve a problem nor anything from anyone. You keep not getting it. And I didn’t say nor imply I’m awesome either, btw, one doesn’t have to be awesome in EVE to have a significant impact on other players, that was simply the result of me being very active in certain areas.

My post was purely informative for anyone that might be interested, either because they may experience the same problem or because they knew me in game and wonder what happened. If that wasn’t your case, fine, why didn’t you just ignore it? Why did you feel compelled to reply at all?
Orlacc
#12 - 2014-12-10 22:48:37 UTC
Will miss your significant impact! Even though I never heard of you.

"Measure Twice, Cut Once."
Knowledgeminer
Oriens Vis
#13 - 2014-12-11 09:20:16 UTC
Orlacc wrote:
Will miss your significant impact! Even though I never heard of you.


And why would you have ever heard of me? Did I say anything that made you believe you should have heard of me? Is that of any relevance to anything I said?
omgitsbees Isayeki
#14 - 2014-12-14 15:04:27 UTC  |  Edited by: omgitsbees Isayeki
Knowledgeminer wrote:
Orlacc wrote:
Will miss your significant impact! Even though I never heard of you.


And why would you have ever heard of me? Did I say anything that made you believe you should have heard of me? Is that of any relevance to anything I said?


"I’ve been a very active player with a significant impact on some markets in a few regions"

"Since my EVE activity used to have a significant impact on other players"

"so I can just put a link in my bio and refer others to it when they ask or wonder :-)"

I dunno, you really go out of your way to play up your importance and make it seem like you leaving the game will be a huge blow to the community. People come and go from this game all the time. Outside of your group of friends that you play with daily in Eve-Online, no is going to care about your absence or even notice. We are all far too busy both in-game and out of game, to notice someone that we don't directly play with. If your whole reason for being in Eve-O is to leave a lasting impact with your fellow players, then threats of quitting the game for good is not going to give you what you want.
Orlacc
#15 - 2014-12-14 18:15:05 UTC
Knowledgeminer wrote:
Orlacc wrote:
Will miss your significant impact! Even though I never heard of you.


And why would you have ever heard of me? Did I say anything that made you believe you should have heard of me? Is that of any relevance to anything I said?



"Significant" usually denotes some notoriety. That plus you edited in the "some."


It's a game.

"Measure Twice, Cut Once."
Knowledgeminer
Oriens Vis
#16 - 2014-12-14 20:50:47 UTC
omgitsbees Isayeki wrote:
I dunno, you really go out of your way to play up your importance and make it seem like you leaving the game will be a huge blow to the community. People come and go from this game all the time. Outside of your group of friends that you play with daily in Eve-Online, no is going to care about your absence or even notice. We are all far too busy both in-game and out of game, to notice someone that we don't directly play with. If your whole reason for being in Eve-O is to leave a lasting impact with your fellow players, then threats of quitting the game for good is not going to give you what you want.

I don’t understand why people keep interpreting my post the way you do, as if I was threatening or blackmailing trying to get something from CCP or anyone else. Makes no sense to me. I decided to stop playing regardless (but keep the subscriptions active long enough to get the Christmas gifts, just in case). And nowhere did I say nor imply my leaving would be a blow (not even a small one) to the EVE community. Actually, it could be seen by others as a business opportunity where there was a VERY active competitor before…

Could it be that some of you are so addicted to the game that you cannot understand an issue like this could make keeping the subscriptions active not worth the trouble/annoyance for someone else? Could that be why you think the reason I posted has to be that I’m trying to get something to continue playing and I cannot have done it for purely informative reasons?

Orlacc wrote:
"Significant" usually denotes some notoriety. That plus you edited in the "some."

That’s nonsense. My activity could have a significant impact on you or yours on me without none of us having any notoriety at all. And what do you mean by me having edited the “some”? I only edited my first post to fix a typo (it said “on its on own” where it should say “on its own”), and another typo in another post (it said “I” where it should say “If”). Man, if you’re trying to say I added a “some” (or made any other changes that could affect the meaning) after posting, you’re making yourself look like you didn’t really read what I said and wanted to reply just to belittle me… What makes someone want to waste his time replying like that?
ISD Dorrim Barstorlode
ISD Community Communications Liaisons
ISD Alliance
#17 - 2014-12-14 23:12:37 UTC
Quote:
33. "Quitting" posts are only permitted on the Out of Pod Experience channel.

CCP recognize that during the course of gameplay a lot of friendships are made between players and that sometimes if a player is taking a break or departing from the EVE universe that they would like to say goodbye on the forums. Posts of this nature are only permitted on the Out of Pod Experience forum, and must be civil and well worded.

Thread closed.

ISD Dorrim Barstorlode

Senior Lead

Community Communication Liaisons (CCLs)

Interstellar Services Department