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Intel Chip Problems AGAIN! (fixed for some, not for others)

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CCP Vertex
C C P
C C P Alliance
#21 - 2011-12-15 18:19:26 UTC
I am just formalizing it into a concise defect report for one of the graphic programmers to take a look at.

I still haven’t been able to reproduce the issue on my laptop so I encourage everyone else who is experiencing the issue to take your lead and file a bug report!

**CCP Vertex  |  Senior Development Manager ** | @CCP_Vertex
Ishivan Zock
Ater Solaris Imperium
#22 - 2011-12-15 18:58:25 UTC
As the common theme seems to be that Crucible 1.0.2 is the problem, is it possible to load up an Eve client with Crucible 1.0.0 where the problem seemed to be fixed and run a logserver report under those conditions while gate jumping? maybe something different is happening when gate jumping between different versions? Just a hypothesis. Unfortunately, I don't have the means to run TQ in a previous version, so I can't test it myself. (Unless I do and I'm just not aware of it, in which case please explain how one could do that..)
Sassums
Dark Venture Corporation
Kitchen Sinkhole
#23 - 2011-12-15 19:10:15 UTC
There's your problem - you are using a shared onboard video card.

With the graphic requirements of EVE I am surprised the game runs at all.
Raider33
Deep Core Mining Inc.
Caldari State
#24 - 2011-12-15 19:18:35 UTC
CCP Vertex wrote:
I am currently trying to reproduce this issue in-house but I need your help.

I would like to ask you all to go in game on TQ and file a bug report by pressing F12 (look at the bottom for the 'Bug Report' button). Fill the report in with as much information as you can, it would also be extremely helpful if you could run logserver and attach the log file to the bug report next time you experience these issues.

You can find instructions on how to do this from: http://wiki.eveonline.com/en/wiki/Bug_reporting#Getting_a_logserver_log

Please reply to this thread when you have filed a report so I know to keep an eye out for them.


Just posted my bug report - Hopefully I did it right.
I echo what was being said about the new patch - When Crucible was launched it was working perfect - Great graphics and everything. With the new update it went back to the old way of the graphic card recovering after each gatejump. I would assume something was changed with the new patch as well. Would love to have my old version back.
Chaotic Death
Caldari Provisions
Caldari State
#25 - 2011-12-15 20:40:52 UTC  |  Edited by: Chaotic Death
This is where the crash happens:

Quote:
C:\Program Files (x86)\CCP\EVE\#SKIAZO-PC.2011.12.15.13.21.44.ERRORS.lbw

10549 2011.12.15 20:19:07:772 Open res:/Model/Global/cube.tri
10550 2011.12.15 20:19:07:773 Timeslice warning order 1, 267ms in tasklet: returning to 'Trinity::TriDevice::Render' from 'OnCreate'
10551 2011.12.15 20:19:07:967 Open res:/UI/Cursor/cursor12.dds
10552 2011.12.15 20:19:07:978 Timeslice warning order 2, 472ms in tasklet: returning to 'Trinity::TriDevice::Render' from 'OnCreate'
10553 2011.12.15 20:19:08:025 Device Reset: Completed Successfully
10554 2011.12.15 20:19:08:217 Timeslice warning order 2, 711ms in tasklet: entering 'UI App' from 'BeOS::System'
Chaotic Death
Caldari Provisions
Caldari State
#26 - 2011-12-15 20:42:42 UTC
CCP Vertex wrote:
I am just formalizing it into a concise defect report for one of the graphic programmers to take a look at.

I still haven’t been able to reproduce the issue on my laptop so I encourage everyone else who is experiencing the issue to take your lead and file a bug report!


you MUST have an Intel HD Graphics card or it will not happen.
Jimi Crackcorn
Directed Evolution Corp
#27 - 2011-12-15 21:04:00 UTC  |  Edited by: Jimi Crackcorn
Sassums wrote:
There's your problem - you are using a shared onboard video card.

With the graphic requirements of EVE I am surprised the game runs at all.


God people like you are annoying. The game runs fine on the card at 60 fps on all high settings. What's the purpose of you coming in here knocking something you know nothing about? Yes the visuals are nice in this game but they aren't anything special or new. These onboard cards are more than capable of running most newer games just fine.

You don't have to pay 500 dollars for a graphics card to play a video game, despite popular belief. This is clearly a problem with the game, not the card.

Edit: Just to add, I also submitted a bug report as soon as I noticed this. It also appears to be happening when I first launch the game, not just when undocking/jumping.
Raider33
Deep Core Mining Inc.
Caldari State
#28 - 2011-12-15 21:38:47 UTC
I hope you all submitted bug reports and uploaded your log files so they can fix this since it was working before this last patch.... if not, Submit it now Big smile
Ishivan Zock
Ater Solaris Imperium
#29 - 2011-12-15 21:47:23 UTC  |  Edited by: Ishivan Zock
Jimi Crackcorn wrote:
Sassums wrote:
There's your problem - you are using a shared onboard video card.

With the graphic requirements of EVE I am surprised the game runs at all.


God people like you are annoying. The game runs fine on the card at 60 fps on all high settings. What's the purpose of you coming in here knocking something you know nothing about? Yes the visuals are nice in this game but they aren't anything special or new. These onboard cards are more than capable of running most newer games just fine.

You don't have to pay 500 dollars for a graphics card to play a video game, despite popular belief. This is clearly a problem with the game, not the card.

Edit: Just to add, I also submitted a bug report as soon as I noticed this. It also appears to be happening when I first launch the game, not just when undocking/jumping.


I'll say that Intel cards aren't the greatest, but I mean, it'll work, and if I could have frapsed the video of it running like a charm I would have. Anyway, I think that in Sassums post he likely means well, but I would just say ignore it as it is clear he doesn't know what he is talking about in this specific case. However, this is also a forum within an MMO and there are of course Trolls, so if it's not productive, just ignore it I'll say. (which is why I rarely post here)

Anyway, I will be logging on to EVE shortly and sending everyone who posted here with an issue a quick eve mail to please post to the bug report and follow the directions as described by CCP Vertex so we can get this the bottom of this and get back to playing the game.
CCP Vertex
C C P
C C P Alliance
#30 - 2011-12-16 11:35:35 UTC
I am still looking into this issue and we have a few leads but one thing I would like to ask people to do is update your INTEL drivers.

I noticed a few of you have out dated drivers, you can find the latest INTEL HD drivers from this link: http://downloadcenter.intel.com/default.aspx?lang=eng

Please reply to this thread if this resolves the issue for you.

**CCP Vertex  |  Senior Development Manager ** | @CCP_Vertex
Cujoo Ell
Pandemic Horde Inc.
Pandemic Horde
#31 - 2011-12-16 12:20:47 UTC  |  Edited by: Cujoo Ell
CCP Vertex wrote:
I am still looking into this issue and we have a few leads but one thing I would like to ask people to do is update your INTEL drivers.

I noticed a few of you have out dated drivers, you can find the latest INTEL HD drivers from this link: http://downloadcenter.intel.com/default.aspx?lang=eng

Please reply to this thread if this resolves the issue for you.


Just updated to the last driver version but the problem persists.. crashes on eve client start and on each dock/undock and jump (same happens in wormholes too), it seems something related to the space environment loading.. What?

Edit: stupid forumStraight
Max Warp
Erasers inc.
#32 - 2011-12-16 12:42:12 UTC
CCP Vertex wrote:
I am still looking into this issue and we have a few leads but one thing I would like to ask people to do is update your INTEL drivers.

I noticed a few of you have out dated drivers, you can find the latest INTEL HD drivers from this link: http://downloadcenter.intel.com/default.aspx?lang=eng

Please reply to this thread if this resolves the issue for you.


I'd love to use the ones Intel provides directly but due to some OEM-issues Windows insists on not installing other than OEM-stamped versions on the laptop (like with HP laptops). So we can only go with the OEM versions which drag a bit behind the latest.
CCP Vertex
C C P
C C P Alliance
#33 - 2011-12-16 12:47:30 UTC
Cujoo Ell wrote:
CCP Vertex wrote:
I am still looking into this issue and we have a few leads but one thing I would like to ask people to do is update your INTEL drivers.

I noticed a few of you have out dated drivers, you can find the latest INTEL HD drivers from this link: http://downloadcenter.intel.com/default.aspx?lang=eng

Please reply to this thread if this resolves the issue for you.


Just updated to the last driver version but the problem persists.. crashes on eve client start and on each dock/undock and jump (same happens in wormholes too), it seems something related to the space environment loading.. What?

Edit: stupid forumStraight


Hi Cujoo. thanks for updating your drivers.

I would also appreciate it if you could try logging onto our Singularity test server to see if you still experience the same issues.

You can find instructions on how to do this from: http://wiki.eveonline.com/en/wiki/Sisi_Launcher

**CCP Vertex  |  Senior Development Manager ** | @CCP_Vertex
Salpun
Global Telstar Federation Offices
Masters of Flying Objects
#34 - 2011-12-16 12:49:37 UTC
CCP Vertex wrote:
Cujoo Ell wrote:
CCP Vertex wrote:
I am still looking into this issue and we have a few leads but one thing I would like to ask people to do is update your INTEL drivers.

I noticed a few of you have out dated drivers, you can find the latest INTEL HD drivers from this link: http://downloadcenter.intel.com/default.aspx?lang=eng

Please reply to this thread if this resolves the issue for you.


Just updated to the last driver version but the problem persists.. crashes on eve client start and on each dock/undock and jump (same happens in wormholes too), it seems something related to the space environment loading.. What?

Edit: stupid forumStraight


Hi Cujoo. thanks for updating your drivers.

I would also appreciate it if you could try logging onto our Singularity test server to see if you still experience the same issues.

You can find instructions on how to do this from: http://wiki.eveonline.com/en/wiki/Sisi_Launcher

-Sisi is not up yetTwisted still in VIP mode

If i dont know something about EVE. I check https://wiki.eveonline.com/en/wiki/ISK_The_Guide

See you around the universe.
Cujoo Ell
Pandemic Horde Inc.
Pandemic Horde
#35 - 2011-12-16 14:15:31 UTC
CCP Vertex wrote:


Hi Cujoo. thanks for updating your drivers.

I would also appreciate it if you could try logging onto our Singularity test server to see if you still experience the same issues.

You can find instructions on how to do this from: http://wiki.eveonline.com/en/wiki/Sisi_Launcher


I'll try to login to Singularity as soon as I can..
Ishivan Zock
Ater Solaris Imperium
#36 - 2011-12-16 16:06:34 UTC  |  Edited by: Ishivan Zock
Max Warp wrote:
CCP Vertex wrote:
I am still looking into this issue and we have a few leads but one thing I would like to ask people to do is update your INTEL drivers.

I noticed a few of you have out dated drivers, you can find the latest INTEL HD drivers from this link: http://downloadcenter.intel.com/default.aspx?lang=eng

Please reply to this thread if this resolves the issue for you.


I'd love to use the ones Intel provides directly but due to some OEM-issues Windows insists on not installing other than OEM-stamped versions on the laptop (like with HP laptops). So we can only go with the OEM versions which drag a bit behind the latest.



Hey so when I got Skyrim, I had to update my drivers, and the Toshiba stamp made it seem impossible to upgrade to the better version of the generic intel driver. However, the good news is there IS a workaround. First download the latest driver for your computer as specified by CCP Vertex

Then, you have to run your Windows 7 in the "secret" administrator mode. This mode is normally hidden for those of you who are not computer geniuses (myself included). To do this, follow the steps outlined here:


http://www.howtogeek.com/howto/windows-vista/enable-the-hidden-administrator-account-on-windows-vista/

Now, in terms of changing your graphics driver, now that you are running in administrator mode, you actually have to roll back to the Standard VGA Graphics adapter (this will make it so that you don't have the tagged driver override). To do this, while in administrator mode, go to the device manager, and click on display drivers. Right click the driver and tell it you want to update the driver software, and in the next window you should be able to tell it that you want to Browse my computer for software. Then click on "Let me pick from a list of drivers on my computer. After doing THAT, tell it to update to the standard VGA driver... you have now successfully rolled back to a factory standard driver, and now you can finally tell it to upgrade to the generic intel driver (which is more up to date). I know that was alot of steps, but it worked and my computer (as unadvanced as it might be) runs Skyrim fine... if only it worked for Eve. Anyway, goodluck updating those drivers!

By the way... PLEASE DO BE CAREFUL IN ADMINISTRATOR MODE, YOU CAN ROYALLY SCREW UP YOUR COMPUTER IF YOU DO DUMB THINGS... YOU HAVE BEEN WARNED...

Anyhoot, I will try running on SiSi as well... gotta re download the test server client. Also, appears there is an even more recent version of my Intel driver, so I will update... THEN try TQ, and if the problem persists, then try SiSi.
Ishivan Zock
Ater Solaris Imperium
#37 - 2011-12-16 17:09:12 UTC
Sorry to keep posting here, but another note about updating your Intel Drivers from the website cited by CCP Vertex. Make sure if you are running Windows 7 64 bit that when you download the driver update file you get the .zip version not the .exe version. Even though they both say it will upgrade your driver to version 8.15.10.2559, the .exe is actually the previous 8.15.10.2509, if you are unsure, after downloading your update check the readme file to see what version it says it is upgrading to. Basically it boils down to the fact that someone at INTEL's Download center screwed up and posted the wrong version, so I hope this post clarifys. Remember, check that the readme file is in sync with what you think you downloaded! You want version 8.15.10.2559!!
Chaotic Death
Caldari Provisions
Caldari State
#38 - 2011-12-16 18:20:26 UTC  |  Edited by: Chaotic Death
I have latest drivers / tested on the test server, and still the same problem.
- Client start-up
- undocking
- jumping systems
- worm holes

Quote:
2696 2011.12.16 18:15:30:169 Open res:/Texture/Particle/whiteblur.dds
2697 2011.12.16 18:15:30:169 BlueAsyncRes::Initialize: res:/Texture/Flare/rainbow.dds
2698 2011.12.16 18:15:30:169 Open res:/Texture/Flare/rainbow.dds
2699 2011.12.16 18:15:30:169 BlueAsyncRes::Initialize: res:/Texture/Flare/zoom.DDS
2700 2011.12.16 18:15:30:169 BlueAsyncRes::Initialize: res:/Texture/Particle/whiteglobe.dds
2701 2011.12.16 18:15:30:169 Open res:/Texture/Flare/zoom.DDS
2702 2011.12.16 18:15:30:169 Open res:/Texture/Particle/whiteglobe.dds
2703 2011.12.16 18:15:30:170 BlueAsyncRes::Initialize: res:/Texture/Global/noise.dds
2704 2011.12.16 18:15:30:170 BlueAsyncRes::Initialize: res:/Texture/hringur.dds
2705 2011.12.16 18:15:30:170 Open res:/Texture/Global/noise.dds
2706 2011.12.16 18:15:30:170 Open res:/Texture/hringur.dds
2707 2011.12.16 18:15:30:170 TriDDSHandler: 'res:/Texture/hringur.dds' in unsupported format (D3DFMT_P8)
2708 2011.12.16 18:15:30:170 Texture 'res:/Texture/hringur.dds' needs format conversion
2709 2011.12.16 18:15:30:170 TriDDSHandler failed to load texture 'res:/Texture/hringur.dds' - retrying with D3DX functions
2710 2011.12.16 18:15:30:170 BlueAsyncRes::Initialize: res:/dx9/scene/universe/m06_cube_blur.dds
2711 2011.12.16 18:15:30:170 Open res:/dx9/scene/universe/m06_cube_blur.dds
2712 2011.12.16 18:15:30:178 Open res:/UI/Cursor/cursor00.dds
Quote:
2713 2011.12.16 18:15:30:198 Device Reset: Completed Successfully *** Crash***

2714 2011.12.16 18:15:31:385 Timeslice warning order 4, 2112ms in tasklet: returning to 'BeOS::System' from 'Trinity'
2715 2011.12.16 18:15:32:220 YamlPreloader: 3219 yaml files preloaded using ResData
Jimi Crackcorn
Directed Evolution Corp
#39 - 2011-12-16 18:53:14 UTC
It seems to be getting even worse now as occasionally my screen will not come back on after going black. If I'm lucky alt tabbing will work but I've already had to restart the game twice after jumping now. The strange thing is that I can veiw the desktop just fine but when I switch to the game it's just completely black. Luckily this doesn't happen so often.
Ishivan Zock
Ater Solaris Imperium
#40 - 2011-12-16 19:20:11 UTC  |  Edited by: Ishivan Zock
So, updating to the latest Intel Graphics driver did not fix the problem on TQ. Unfortunately I am currently not able to access Sisi because I'm guessing the last mirrior was before I resubbed to Eve when the problem was initially fixed (I always start a trial account before resubbing to make sure it's working). I looked closer at my Log server file and I have the same instance as Max Warp when the device shuts off and then recovers.

CCP, would you like me to resubmit a bug report on TQ? Let me know here and I will do so.