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Intel Chip Problems AGAIN! (fixed for some, not for others)

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Chaotic Death
Caldari Provisions
Caldari State
#1 - 2011-12-14 20:37:37 UTC  |  Edited by: Chaotic Death
EDIT:
AttentionAttention** PROBLEM FIXED (for most) !!! PLEASE READ THE FOLLOWING POST!!!! **AttentionAttention
AttentionAttentionhttp://www.eveonline.com/ingameboard.asp?a=topic&threadID=1568813 AttentionAttention

So the crucible patch when it first came out fixed the intel graphic card failure, however since the 1.0.2 patch it has caused this problem to happen again...

Problem:
Jump gate / undock = Gfx card to fail and black screens and freezes then comes back.
Jimi Crackcorn
Directed Evolution Corp
#2 - 2011-12-14 23:18:23 UTC
Same problem. Insidiously annoying.
Chaotic Death
Caldari Provisions
Caldari State
#3 - 2011-12-14 23:21:15 UTC
anyone else having this same thing happen? or is it just me cause its pretty crappy when an update messes it up again when it was fixed...
Ishivan Zock
Ater Solaris Imperium
#4 - 2011-12-15 00:12:51 UTC
YES!!!! OMG I am having the same issue, I was so happy when Crucible fixed the problem, and I have had a headache all day since the 1.02 patch seems to have messed everything up again!!! Anyway, I sent a bug report, but I will post here my system specs. The game was running like a charm after Crucible, but now it's UGH again...

I am kind of glad to know I'm not the only one.
System Information
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.110622-1506)
Language: English (Regional Setting: English)
System Manufacturer: TOSHIBA
System Model: Satellite A505
BIOS: InsydeH2O Version 1.40
Processor: Intel(R) Core(TM) i3 CPU M 330 @ 2.13GHz (4 CPUs), ~2.1GHz
Memory: 4096MB RAM
Available OS Memory: 3894MB RAM
Page File: 2469MB used, 5318MB available
Windows Dir: C:\windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode

DxDiag Notes
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Input Tab: No problems found.

DirectX Debug Levels
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

Display Devices
Card name: Intel(R) HD Graphics
Manufacturer: Intel Corporation
Chip type: Intel(R) HD Graphics (Core i3)
DAC type: Internal
Device Key: Enum\PCI\VEN_8086&DEV_0046&SUBSYS_FF161179&REV_02
Display Memory: 1696 MB
Dedicated Memory: 64 MB
Shared Memory: 1632 MB
Current Mode: 1366 x 768 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: SEC3041
Native Mode: 1366 x 768(p) (59.993Hz)
Output Type: Internal
Driver Name: igdumd64.dll,igd10umd64.dll,igdumdx32,igd10umd32
Driver File Version: 8.15.0010.2509 (English)
Driver Version: 8.15.10.2509
DDI Version: 10
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 11/17/2011 01:36:33, 8312320 bytes
WHQL Logo'd: Yes

My Graphics settings (after hitting CTRL ALT F12) under the 3D tab are as follows
Texture Quality:Quality
Anisotropic Filtering: 2x
Vertex Processing: Enable Software Processing
Vertical Sync: On
Raider33
Deep Core Mining Inc.
Caldari State
#5 - 2011-12-15 00:26:22 UTC
Don't feel left out! I was so happy when they fixed this issue but nope once again after this patch back to the same problems. Very annoying!
Chaotic Death
Caldari Provisions
Caldari State
#6 - 2011-12-15 00:44:21 UTC
Ishivan Zock wrote:
YES!!!! OMG I am having the same issue, I was so happy when Crucible fixed the problem, and I have had a headache all day since the 1.02 patch seems to have messed everything up again!!! Anyway, I sent a bug report, but I will post here my system specs. The game was running like a charm after Crucible, but now it's UGH again...

I am kind of glad to know I'm not the only one.
System Information
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.110622-1506)
Language: English (Regional Setting: English)
System Manufacturer: TOSHIBA
System Model: Satellite A505
BIOS: InsydeH2O Version 1.40
Processor: Intel(R) Core(TM) i3 CPU M 330 @ 2.13GHz (4 CPUs), ~2.1GHz
Memory: 4096MB RAM
Available OS Memory: 3894MB RAM
Page File: 2469MB used, 5318MB available
Windows Dir: C:\windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode

DxDiag Notes
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Input Tab: No problems found.

DirectX Debug Levels
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

Display Devices
Card name: Intel(R) HD Graphics
Manufacturer: Intel Corporation
Chip type: Intel(R) HD Graphics (Core i3)
DAC type: Internal
Device Key: Enum\PCI\VEN_8086&DEV_0046&SUBSYS_FF161179&REV_02
Display Memory: 1696 MB
Dedicated Memory: 64 MB
Shared Memory: 1632 MB
Current Mode: 1366 x 768 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: SEC3041
Native Mode: 1366 x 768(p) (59.993Hz)
Output Type: Internal
Driver Name: igdumd64.dll,igd10umd64.dll,igdumdx32,igd10umd32
Driver File Version: 8.15.0010.2509 (English)
Driver Version: 8.15.10.2509
DDI Version: 10
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 11/17/2011 01:36:33, 8312320 bytes
WHQL Logo'd: Yes

My Graphics settings (after hitting CTRL ALT F12) under the 3D tab are as follows
Texture Quality:Quality
Anisotropic Filtering: 2x
Vertex Processing: Enable Software Processing
Vertical Sync: On



Let us know what they say on the bug report, because my system is exactly the same except i have the i5
cap Mal
Defense Advanced Research Program Agency
#7 - 2011-12-15 03:28:30 UTC
Im experiencing the same problem. I was seriously pissed when I loaded the patch and then tried to undock. Hopefully they can unfuck things soon.
Ishivan Zock
Ater Solaris Imperium
#8 - 2011-12-15 04:06:28 UTC
Well, they did say they were releasing a hotfix patch tomorrow that should fix various issues, including localized client issues... which I am knocking on wood, but I would say at this point I am not optimistic they are even aware of this issue (I hope I'm wrong, but it's one of those gut feelings.) Anyway, it did feel good to be back to EVE, but I may cancel my sub once again if they don't fix this, so let's see what happens after Downtime... Anyone want to place ISK bets as to whether the patch will address the issue?
Chaotic Death
Caldari Provisions
Caldari State
#9 - 2011-12-15 04:39:36 UTC
Ishivan Zock wrote:
Well, they did say they were releasing a hotfix patch tomorrow that should fix various issues, including localized client issues... which I am knocking on wood, but I would say at this point I am not optimistic they are even aware of this issue (I hope I'm wrong, but it's one of those gut feelings.) Anyway, it did feel good to be back to EVE, but I may cancel my sub once again if they don't fix this, so let's see what happens after Downtime... Anyone want to place ISK bets as to whether the patch will address the issue?



Im not a big better, but i bet you 5mil that it wont fix it...
LeHarfang
Federal Navy Academy
Gallente Federation
#10 - 2011-12-15 08:36:10 UTC  |  Edited by: LeHarfang
LeHarfang wrote:
Chaotic Death wrote:
[quote=Ishivan Zock]YES!!!! OMG I am having the same issue, I was so happy when Crucible fixed the problem, and I have had a headache all day since the 1.02 patch seems to have messed everything up again!!! Anyway, I sent a bug report, but I will post here my system specs. The game was running like a charm after Crucible, but now it's UGH again...

I am kind of glad to know I'm not the only one.

­....[system dxdiag]....

My Graphics settings (after hitting CTRL ALT F12) under the 3D tab are as follows
Texture Quality:Quality
Anisotropic Filtering: 2x
Vertex Processing: Enable Software Processing
Vertical Sync: On



Let us know what they say on the bug report, because my system is exactly the same except i have the i5


Wait, does that mean the graphics calculations are done on the CPU and its memory? Hum, that's not the best set up if you have an i3, and plan to game a lot. Expect it to be pretty slow to begin with and running it with those setting will only make it worse.

Anisotropic filtering should be disabled. Same for vertical sync which, i found, usually makes no visual differences, other than using your computer's ressources a lot. Since they updated the HDR resolutions of the space bg, you might want to turn it off as well. It will be ugly, but might help saving on the RAM's speed. Remember, your driver is located on the same memory as your graphics stuff, unlike a dedicated GPU card. If (it can even be for only a fraction of a seconds) when needed, your CPU don't have access to the driver loaded in memory (cause this one is used by another CPU core for graph calculations), it will be tagged as not responsive by windows and will force it to reload that driver. Of course in the mean time your driver is off, it also shuts down graphics calculations.

Drivers are needed for the whole programs to work with the hardware. If it goes down, it has to be reload, thus why the screen goes black (graphic driver and its underlying hardware is used to display anything on the screen).

Now, i'm not a programmer so i don't know what the dev could do to optimize the game to work on imbedded video chipsets so it doesn't crash or goes unresponsive, but trying to reduce the load of graphics by lowering the graphics should help if what i said is what's happenning. I might be wrong of course. I'm not a programmer. I just have a bit of study in computer support.
LeHarfang
Federal Navy Academy
Gallente Federation
#11 - 2011-12-15 08:43:49 UTC  |  Edited by: LeHarfang
****, double posted when wanted to edit, sorry.
Arctur Vallfar
Knights Adamant
#12 - 2011-12-15 11:43:03 UTC
I'm in the same boat. Crucible amazingly solved the issue that started around Incarna for me, only for it to return with the latest patch.

Usually, I play a youtube vid in the background so I can listen to some tunes while I play. Everytime I undock or use a stargate, the screen blacks out for a few seconds and the vid crashes. No matter how low I set my graphics setting, or how high, the issue persists. I'm not running EVE on any insane gaming computer, but I've played apparently more advanced games than this without issue.

Right now it's not a big deal. I'm mostly screwing around in high-sec for a while, but I dont want to risk being caught with my pants down in low/null-sec with this problem.
Max Warp
Erasers inc.
#13 - 2011-12-15 12:48:50 UTC
I can only say I was happy with my embedded Intel GFX card with my laptop when Crucible came out but now with 1.0.2 patch that annoying GFX driver crashing (at least on my laptop with Windows 7) happens again.

CCP, please figure out what you changed in between Crucible 1.0.0 and 1.0.2 to bring that annoying bug/feature back.
Max Warp
Erasers inc.
#14 - 2011-12-15 15:17:21 UTC
In addition if I have multiple clients running, the other one crashes when I undock the other.
This I didn't notice before.
Ishivan Zock
Ater Solaris Imperium
#15 - 2011-12-15 15:45:01 UTC  |  Edited by: Ishivan Zock
I will be the first to admit my computer isn't anything great for gaming. However, Crucible 1.0.0 fixed the problem completely, and the game was playable, and in fact it played beautifully with what I'd call "middle of the road" graphics settings. 1.0.2 brought the problem back, and the latest hotfix patch did NOT fix it. I'm pretty much deciding I'm not going to renew at the end of the month, as it's simply very disheartening to see this problem come back AFTER it is fixed. I will of course recheck these forums daily, and try any reasonable suggestions in an attempt to fix the problem, but so far none of have been successful. I hope CCP is at least aware of this, but like I said earlier, I doubt it. However, I would be thrilled to be proven wrong.

I of course also feel stupid for giving my friend the new 60 day free trial after I was going on and on about how awesome the latest expansion was (in part I was thrilled cause they fixed the problem), so I guess I was foolish to stick my neck out for CCP. Sad
CCP Vertex
C C P
C C P Alliance
#16 - 2011-12-15 16:37:51 UTC  |  Edited by: CCP Vertex
I am currently trying to reproduce this issue in-house but I need your help.

I would like to ask you all to go in game on TQ and file a bug report by pressing F12 (look at the bottom for the 'Bug Report' button). Fill the report in with as much information as you can, it would also be extremely helpful if you could run logserver and attach the log file to the bug report next time you experience these issues.

You can find instructions on how to do this from: http://wiki.eveonline.com/en/wiki/Bug_reporting#Getting_a_logserver_log

Please reply to this thread when you have filed a report so I know to keep an eye out for them.

**CCP Vertex  |  Senior Development Manager ** | @CCP_Vertex
Ishivan Zock
Ater Solaris Imperium
#17 - 2011-12-15 17:17:59 UTC
Alright, I submitted the bug report as you instructed. Also, I submitted a bug report yesterday as well, the ID of which is 122980 which does have a clear screenshot of the issue. Also I ran logserver, and I jumped about 3 or 4 times and had the bug occur. I didn't know how to post the results of the logserver in my bug report, so if you can inform me as to how to do so, that would be excellent.

Also, I am glad I have been proven wrong and that the devs are working to resolve the issue. I really do want to help you get to the bottom of this!
GM Karidor
Game Masters
C C P Alliance
#18 - 2011-12-15 17:20:22 UTC
Ishivan Zock wrote:
...
I didn't know how to post the results of the logserver in my bug report, so if you can inform me as to how to do so, that would be excellent.


You should be able to attach additional files (one by one) by editing your bugreport.

GM Karidor | Senior Game Master
Ishivan Zock
Ater Solaris Imperium
#19 - 2011-12-15 17:25:44 UTC  |  Edited by: Ishivan Zock
Alright, I was able to post the logserver. Hopefully you guys can make sense of it. Anyhoot, I do appreciate the effort Smile Let me know if there is anything else I can submit that can help.
Ishivan Zock
Ater Solaris Imperium
#20 - 2011-12-15 18:13:46 UTC
I see in my bug report the status was changed to "attached to a defect". I hope that's a good sign that they've been able to reproduce it...
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