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Issues, Workarounds & Localization

 
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Launcher in Offline Mode

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Gessiel
State War Academy
Caldari State
#21 - 2014-09-30 19:41:06 UTC
Please tell me exactly what to do.
Launcher worked fine yesterday, not today.
Do I just install http://cdn1.eveonline.com/EveOnlineLauncher/release/EVEOnlineLauncher_2_1_826897.exe
or do I need to do anything else?

I'm not too good with computers
Gospadin
Bastard Children of Poinen
#22 - 2014-09-30 20:01:23 UTC
Gessiel wrote:
Please tell me exactly what to do.
Launcher worked fine yesterday, not today.
Do I just install http://cdn1.eveonline.com/EveOnlineLauncher/release/EVEOnlineLauncher_2_1_826897.exe
or do I need to do anything else?

I'm not too good with computers


Doing that was sufficient to fix my launcher problems and let me patch. Make sure you select your existing game directory for the installation.
KanashiiKami
#23 - 2014-09-30 21:16:07 UTC
this problem also appears for me.

it seems a full cache reset tells the launcher to do a re-org of something and the problem goes away.

the problem seem to only happen after every patch minor or major

and it has started ever since 2 major patches ago

1) ccp needs to have a better player setting backup. as the game gets more complex, our settings get more customized
2) there needs to be a new patch fix that will gel the launcher and the patch packages, it is really screwing the launch sequence somehow.

WUT ???
Etrnl Theory
School of Applied Knowledge
Caldari State
#24 - 2014-09-30 23:31:51 UTC  |  Edited by: Etrnl Theory
Updated the launcher and it's still launching in offline mode. I tried to run the repair tool but it's not working either. Is there some sort of known connection issues with the current patch?

Quote:
Traceback (most recent call last):
File "lib\logReporting.pyo", line 66, in emit
File "requests\sessions.pyo", line 493, in post
File "requests\sessions.pyo", line 451, in request
File "requests\sessions.pyo", line 557, in send
File "requests\adapters.pyo", line 407, in send
ConnectionError: ('Connection aborted.', error(10060, 'A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond'))
Logged from file log.pyo, line 88


is in the launcher log file.
CCP Atropos
C C P
C C P Alliance
#25 - 2014-10-01 10:42:09 UTC
Can you provide me with the whole log file?
Efraya
V0LTA
OnlyFleets.
#26 - 2014-10-01 17:35:42 UTC
Gessiel wrote:
Please tell me exactly what to do.
Launcher worked fine yesterday, not today.
Do I just install http://cdn1.eveonline.com/EveOnlineLauncher/release/EVEOnlineLauncher_2_1_826897.exe
or do I need to do anything else?

I'm not too good with computers


Install the launcher, accept the defaults, then launch eve like you normally would. It will start patching.

Thanks for the fix CCP Atropos.

[b][center]WSpace; Dead space.[/center] [center]Lady Spank for forum mod[/center][/b]
Galen Darksmith
Sky Fighters
Rote Kapelle
#27 - 2014-10-07 20:00:10 UTC
Ran into the same problem today. Ran the repair, got errors:

Traceback (most recent call last):
File "repair.py", line 372, in
File "updateSelf.pyc", line 85, in UpdateSelf_nt
File "updateSelf.pyc", line 15, in ReadUpdateInfo
File "repairTool\repairTools.pyc", line 234, in GetRepairInfo
File "repairTool\repairTools.pyc", line 146, in SafeUrlOpen
urllib2.URLError

Running the new file does not change anything. I recently reinstalled EVE after constantly having problems applying downloaded patches and repairs not functioning.

"EVE is a dark and harsh world, you're supposed to feel a bit worried and slightly angry when you log in, you're not supposed to feel like you're logging in to a happy, happy, fluffy, fluffy lala land filled with fun and adventures, that's what hello kitty online is for." -CCP Wrangler
CCP Atropos
C C P
C C P Alliance
#28 - 2014-10-08 13:58:59 UTC
Galen Darksmith wrote:
Ran into the same problem today. Ran the repair, got errors:

Traceback (most recent call last):
File "repair.py", line 372, in
File "updateSelf.pyc", line 85, in UpdateSelf_nt
File "updateSelf.pyc", line 15, in ReadUpdateInfo
File "repairTool\repairTools.pyc", line 234, in GetRepairInfo
File "repairTool\repairTools.pyc", line 146, in SafeUrlOpen
urllib2.URLError

Running the new file does not change anything. I recently reinstalled EVE after constantly having problems applying downloaded patches and repairs not functioning.

What version of the EVE Repair Tool do you have? If it's not 3.52 then try downloading this: http://content.eveonline.com/client_repair/352/repair.exe
Shiva Darksun
Viziam
Amarr Empire
#29 - 2014-11-16 20:03:13 UTC
Again my launcher is in Offline mode.
Please give me a link to latest Launcher version and/or repair.exe version.
repair.exe didn't help, deleting launcher folder and running repair.exe didn't help either.
GM Akilian
Game Masters
C C P Alliance
#30 - 2014-11-17 07:36:29 UTC
Shiva Darksun wrote:
Again my launcher is in Offline mode.
Please give me a link to latest Launcher version and/or repair.exe version.
repair.exe didn't help, deleting launcher folder and running repair.exe didn't help either.


The link to the latest launcher version below:

http://cdn1.eveonline.com/EveOnlineLauncher/release/EVEOnlineLauncher_2_1_826897.exe
Ssabat Thraxx
DUST Expeditionary Team
Good Sax
#31 - 2014-11-17 17:45:23 UTC
My launcher on 1 pc gets the same issue. I have dl.d the latest launder, fwreed down the on my modem, router and PV. Repair.exe doesnt do anything.

Whats WAY odd: Im able to log on with my secondary machine, but it was just coming up in Russia (and Im not lol) finally after a multitude of tries, the russiam one turned to english. Still cant get main pc/acct going. I didnt notice any logfiles

\m/ O.o \m/

"You're a freak ..." - Solecist Project
Ssabat Thraxx
DUST Expeditionary Team
Good Sax
#32 - 2014-11-17 22:13:54 UTC
GM Akilian wrote:
Shiva Darksun wrote:
Again my launcher is in Offline mode.
Please give me a link to latest Launcher version and/or repair.exe version.
repair.exe didn't help, deleting launcher folder and running repair.exe didn't help either.


The link to the latest launcher version below:

http://cdn1.eveonline.com/EveOnlineLauncher/release/EVEOnlineLauncher_2_1_826897.exe


Same issue here, downloadd the most recent launcher, cleared cache, numerous reboots, same thing.

Would like to once again state that this only happens on ONE of my 2 machines.




\m/ O.o \m/

"You're a freak ..." - Solecist Project
Ssabat Thraxx
DUST Expeditionary Team
Good Sax
#33 - 2014-11-18 00:19:22 UTC
Launcher now loads in online mode... will not launch the game. Sits there at "launching" and after a few minutes that button changes back to "play."

\m/ O.o \m/

"You're a freak ..." - Solecist Project
Autumn Equinox
Evil Young Flesh
#34 - 2014-11-18 10:21:41 UTC
I have also experienced this issue.

Personally I am following this up with my ISP as I can see the failure on the path to CCP's servers.


CCP - Dev's / Forum admins - I have a nice email trail with my ISP on this as I keep getting failures with there uplink providers. As to why they are not using a routing protocol to correct these errors is beyond me. I will be happy to share this as one of the uplink providers sticks out and perhaps CCP can put pressure on the uplink / interlink provider.

Last night there was a sharp drop at 00:00 hours to 00:10 hours, with a second drop at 00:20. http://eve-offline.net/?server=tranquility shows this clearly on the stats. I was disconnected at this time.

** USING MY MOBILE PHONE TO RECONNECT TO EVE AND DOCK UP IS A PAIN **
The uplink should work from a cabled / home connection - I should not have to drop back to using a mobile / cell phone tether to connect. Equally this is a routing issue, so any assistance / guidance CCP can give would be welcomed especially if they can put pressure on the up link providers to fix there interconnects.
Ssabat Thraxx
DUST Expeditionary Team
Good Sax
#35 - 2014-11-18 12:43:23 UTC
I dont think this could be a routing isue, because as I said earlier, I run the game on 2 computers. The crappy old laptop connects every time with no issues, the slightly less-crappy desktop has the issues listed above.

pls help!

\m/ O.o \m/

"You're a freak ..." - Solecist Project
Autumn Equinox
Evil Young Flesh
#36 - 2014-11-18 16:43:28 UTC
The Generic offline mode error is a failure to connect to the game's servers as I read it. In my case, I can trace it to a specific uplink provider and match the date and time to noticeable drops in eve's concurrent connections.
Ssabat Thraxx
DUST Expeditionary Team
Good Sax
#37 - 2014-11-18 17:03:03 UTC  |  Edited by: Ssabat Thraxx
ohh gotcha! thnks, maybe Ill do a visual route on it too, thanks!

EDIT:

Ran a visual route on it, Im willing to bet it stops off at the same spot as yours, as I've had trouble connecting with them as well.

BUT, still doesnt explain why 1 machine can connect and the other one cant.

Working into Day 2, CCP. Cry

\m/ O.o \m/

"You're a freak ..." - Solecist Project
Shiva Darksun
Viziam
Amarr Empire
#38 - 2014-11-19 15:38:25 UTC
My launcher finally switched back to online by itself, but some images in it fail to load.
The EVE Online direct client shortcut works and connects just fine, so it's not a PC connectivity at all.

I just hope CCP doesn't remove this direct launch workaround, I am personally not using it unless the launcher craps out.
Ssabat Thraxx
DUST Expeditionary Team
Good Sax
#39 - 2014-11-19 20:00:09 UTC
Sadly the direct exe file does not work for me. Day 3, no Eve.

I WANT MY $1.50 BACK!!

Ugh

\m/ O.o \m/

"You're a freak ..." - Solecist Project
Arkangel Arkangel
Twigs N Berries
#40 - 2014-12-11 04:12:36 UTC
Friend had issue of client starting in offline mode
Fixed by going to
Control panel
System
Advanced system settings
Select the Advanced Tab
Then select settings under Performance
Select the Advanced Tab
Then select Change under Virtual Memory
Then make sure your Virtual Memory is above recommended size
Hope that works