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Sooo quafe mega?

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CCP Guard
C C P
C C P Alliance
#181 - 2014-10-23 13:27:06 UTC
Oraac Ensor wrote:
CCP Guard wrote:
EVE Vegas attendees got their items on Friday according to plan. It was never technically an option to distribute items to stream subscribers until after the end of event so the plan was never that those two groups would get the items at the same time.

But that's unrelated to this delay which we are extremely sorry for and continue to work towards ending.

So I ask again:

WHY???

Why could the item codes not be sent as soon as payment was made?


There are mostly technical reasons for that.

We sent out items to IRL Vegas attendees on the Friday. It was best to it in one go with a mass mail after sales had closed. Sales started months ago and the items were ready about two weeks prior to the event after having been in a planning and production pipeline for some months before. Delivery on ticket purchase would therefore never have been possible for Vegas ticket buyers.

For Twitch, distribution had to take place after the event since sales continued throughout and there was no on-purchase delivery system in place. So we decided on Tuesday to be safe but we all know how that worked :/

Again, our sincere apologies for that last bit, we're working on it.

CCP Guard | EVE Community Developer | @CCP_Guard
Steve WingYip
Doomheim
#182 - 2014-10-23 13:36:34 UTC
CCP Guard wrote:
Oraac Ensor wrote:
CCP Guard wrote:
EVE Vegas attendees got their items on Friday according to plan. It was never technically an option to distribute items to stream subscribers until after the end of event so the plan was never that those two groups would get the items at the same time.

But that's unrelated to this delay which we are extremely sorry for and continue to work towards ending.

So I ask again:

WHY???

Why could the item codes not be sent as soon as payment was made?


There are mostly technical reasons for that.

We sent out items to IRL Vegas attendees on the Friday. It was best to it in one go with a mass mail after sales had closed. Sales started months ago and the items were ready about two weeks prior to the event after having been in a planning and production pipeline for some months before. Delivery on ticket purchase would therefore never have been possible for Vegas ticket buyers.

For Twitch, distribution had to take place after the event since sales continued throughout and there was no on-purchase delivery system in place. So we decided on Tuesday to be safe but we all know how that worked :/

Again, our sincere apologies for that last bit, we're working on it.



Do you guys have an ETA or are we still in the unknown? Thanks for working on it for us :)
Captain StringfellowHawk
Forsaken Reavers
#183 - 2014-10-23 13:40:53 UTC
Steve WingYip wrote:
CCP Guard wrote:
Oraac Ensor wrote:
CCP Guard wrote:
EVE Vegas attendees got their items on Friday according to plan. It was never technically an option to distribute items to stream subscribers until after the end of event so the plan was never that those two groups would get the items at the same time.

But that's unrelated to this delay which we are extremely sorry for and continue to work towards ending.

So I ask again:

WHY???

Why could the item codes not be sent as soon as payment was made?


There are mostly technical reasons for that.

We sent out items to IRL Vegas attendees on the Friday. It was best to it in one go with a mass mail after sales had closed. Sales started months ago and the items were ready about two weeks prior to the event after having been in a planning and production pipeline for some months before. Delivery on ticket purchase would therefore never have been possible for Vegas ticket buyers.

For Twitch, distribution had to take place after the event since sales continued throughout and there was no on-purchase delivery system in place. So we decided on Tuesday to be safe but we all know how that worked :/

Again, our sincere apologies for that last bit, we're working on it.



Do you guys have an ETA or are we still in the unknown? Thanks for working on it for us :)


EVE Vegas items are like the Rorqual/Orca and other Capital changes.. they are on the plate to come.. soon™ Estimated slate mid 2015™
Kaleesa
Pathogen Inc.
#184 - 2014-10-23 13:52:32 UTC
So.... how completely useless are these Twitch employees that it's taken this long and still no codes have been sent? They could have literally sent them all by now by manually typing each message. Not happy.
ZimnyKartofel Crendraven
Coalition Of Organised Pilots
#185 - 2014-10-23 13:58:12 UTC
3PM in UK and still no code. Twitch is seriously taking a **** on their customers.

CCP - GG and WP on letting them to handle the codes.



Just my 5 cents.
Ranger 1
Ranger Corp
Vae. Victis.
#186 - 2014-10-23 15:20:45 UTC  |  Edited by: Ranger 1
Relax folks, while annoying this isn't exactly the end of the world.

I sometimes get the feeling that Twitch is not quite as big as most people assume they are, at least not yet. I give them a lot of credit for providing the service to the gaming community that they do, but I think they are still experiencing a lot of growing pains.

It might be a bit late in the game for it now, but perhaps this should be a sticky until the situation is resolved.

View the latest EVE Online developments and other game related news and gameplay by visiting Ranger 1 Presents: Virtual Realms.
Taurus Maximus
Brutor Tribe
Minmatar Republic
#187 - 2014-10-23 16:13:26 UTC
Ranger 1 wrote:
Relax folks, while annoying this isn't exactly the end of the world.

I sometimes get the feeling that Twitch is not quite as big as most people assume they are, at least not yet. I give them a lot of credit for providing the service to the gaming community that they do, but I think they are still experiencing a lot of growing pains.

It might be a bit late in the game for it now, but perhaps this should be a sticky until the situation is resolved.

COnsidering they were bought up by amazon for 980 something million you'd think they'd at least have basic functions like subscribergifts set up, because even at that scale it's really notr difficult to do at all.
Count Sancho
Aliastra
Gallente Federation
#188 - 2014-10-23 16:20:30 UTC
Well, I am really starting to think that it is time for me to send a message in the only form that will get Twitch's attention (Since they seem to totally ignore any emails about this issue and can't even be bothered to send out an apology or an explanation) and file for a chargeback with Paypal.

Maybe if enough of use do that then they will deign to show us the consideration of a response.


CS
Aydan Talvanen
Deep Core Mining Inc.
Caldari State
#189 - 2014-10-23 16:57:41 UTC
Well, one thing is for sure: I'm not sending a dime for Twitch anymore. Even if the package comes with a Jennifer Lawrence's clone.
Whelm
CRA Haven
#190 - 2014-10-23 17:16:19 UTC
going to be next week before this gets sorted out at this rate.
Evil Kot
Everdrone
Everunion
#191 - 2014-10-23 17:22:12 UTC
Aydan Talvanen wrote:
Well, one thing is for sure: I'm not sending a dime for Twitch anymore. Even if the package comes with a Jennifer Lawrence's clone.


hmmm, why not to wait for Jennifer's clone? You wanna sell it on market asap? :)
CopyCatz
gaming is not a crime
AddictClan
#192 - 2014-10-23 17:30:25 UTC
Since we're now on day 3 I'm beginning to think theres something more to this than just a tech who doesn't know how to do bulk mail... I sure hope nothing went missing...
Count Sancho
Aliastra
Gallente Federation
#193 - 2014-10-23 17:45:25 UTC
CopyCatz wrote:
Since we're now on day 3 I'm beginning to think theres something more to this than just a tech who doesn't know how to do bulk mail... I sure hope nothing went missing...


What is starting to go missing is my patience.... Pirate
Aydan Talvanen
Deep Core Mining Inc.
Caldari State
#194 - 2014-10-23 17:46:12 UTC
Evil Kot wrote:
Aydan Talvanen wrote:
Well, one thing is for sure: I'm not sending a dime for Twitch anymore. Even if the package comes with a Jennifer Lawrence's clone.


hmmm, why not to wait for Jennifer's clone? You wanna sell it on market asap? :)

Sell? ( ͡° ͜ʖ ͡°)
Evil Kot
Everdrone
Everunion
#195 - 2014-10-23 17:51:15 UTC
Aydan Talvanen wrote:

Sell? ( ͡° ͜ʖ ͡°)


Blink
Rain6637
GoonWaffe
Goonswarm Federation
#196 - 2014-10-23 18:03:45 UTC
we could use the honor system. Guard posts a master code, and only people who paid for streams redeem it.

Help, I can't download EVE

President of the Commissar Kate Fanclub

PLEX: A Giffen good? (It's 1B?)
Commissar Kate
Kesukka
#197 - 2014-10-23 18:39:23 UTC  |  Edited by: Commissar Kate
Rain6637 wrote:
we could use the honor system. Guard posts a master code, and only people who paid for streams redeem it.


I think you forgot what kind of people play eve.

Also, where is mah stuff?

-k8

My Fanclub
Rain6637
GoonWaffe
Goonswarm Federation
#198 - 2014-10-23 18:52:54 UTC
CompleteFailure
DAWGS Corp.
#199 - 2014-10-23 18:56:56 UTC
I was in Vegas for the event. I haven't seen an email with the code, are live attendees being emailed? I'm seeing that live attendees were supposed to get the Mega last Friday, but I haven't seen mine yet :(
nlun
Federal Navy Academy
Gallente Federation
#200 - 2014-10-23 19:06:48 UTC
Who will take responsibility if you have not had any stuff?
Or does anyone now point to anyone ?
Where are my things i payed for how to get them?