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PLEX Question
Author
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DuffmanTT
Close Encounters of the EVE Kind
Goonswarm Federation
#1 - 2014-10-23 11:43:55 UTC
HI All!

Any help here would be appreciated. Mods - I did look for a 'help' forum but could not find it. If you need to move this to the appropriate forum that's fine.

So I bought two PLEX. I activated one to restart the training on my Alt. However, I pressed the wrong button and i've added it to my main, (this char) However, this main already has a paid subscription.

Have I lost this PLEX?

Cheers,

Duffman
Xylem Viliana
homeless bum
#2 - 2014-10-23 11:50:10 UTC
Launch a petition to ccp. Only option.
Mithandra
B.O.P Supplication For Glorious
Dracarys.
#3 - 2014-10-23 11:53:09 UTC
you've "lost" the plex but the time has been added on. Its happened to me loads of times, normally following a quart or three of cider

Eve is the dark haired, totally hot emo gothchild of the gaming community
DuffmanTT
Close Encounters of the EVE Kind
Goonswarm Federation
#4 - 2014-10-23 11:54:25 UTC
So I've essentially pissed this PLEX away, unless CCP re-imburse me it through a petition.

OK, cheers for the advice buddy.
Ralph King-Griffin
New Eden Tech Support
#5 - 2014-10-23 11:55:05 UTC
F12 support ticket.

Murderers of Negotiable Motivations

=]|[=
Rems Issus
Associated Descendants of Eve
#6 - 2014-10-23 11:55:32 UTC
OP, if the two characters are on the same account-

Pause the training queue on your main. Start training queue on your alt. Restart training queue on your main. This should transfer the subscription queue to your alt, and allow your main to use the 30 days of PLEX time.

~*~{Posting on my main, come at me bro}~*~
DuffmanTT
Close Encounters of the EVE Kind
Goonswarm Federation
#7 - 2014-10-23 11:56:02 UTC
Mithandra wrote:
you've "lost" the plex but the time has been added on. Its happened to me loads of times, normally following a quart or three of cider


The benefits of cider are far greater than any video game based negatives it may incur. How happy I am that one of your five-a-day can be consumed as alcohol.
DuffmanTT
Close Encounters of the EVE Kind
Goonswarm Federation
#8 - 2014-10-23 11:57:25 UTC
Rems Issus wrote:
OP, if the two characters are on the same account-

Pause the training queue on your main. Start training queue on your alt. Restart training queue on your main. This should transfer the subscription queue to your alt, and allow your main to use the 30 days of PLEX time.


Hi Rems,

I've just sent CCP a petition, but I will also try your method when I'm home from work!

Many thanks for your, and everyone elses advice
DuffmanTT
Close Encounters of the EVE Kind
Goonswarm Federation
#9 - 2014-10-23 12:58:34 UTC
OK - so i tried switching the active training to the alt and then starting again with the main in order to activate the lost plex.

It didnt work sadly. now my alt is training but my main is unable to.

This applied plex doesn't seem to be anywhere.

Any more advice?
Rems Issus
Associated Descendants of Eve
#10 - 2014-10-23 13:02:48 UTC
DuffmanTT wrote:
OK - so i tried switching the active training to the alt and then starting again with the main in order to activate the lost plex.

It didnt work sadly. now my alt is training but my main is unable to.

This applied plex doesn't seem to be anywhere.

Any more advice?


Ah, bummer. :/ Was sure that would work. Sorry for the bum advice mate.

~*~{Posting on my main, come at me bro}~*~
DuffmanTT
Close Encounters of the EVE Kind
Goonswarm Federation
#11 - 2014-10-23 13:07:47 UTC
Rems Issus wrote:
DuffmanTT wrote:
OK - so i tried switching the active training to the alt and then starting again with the main in order to activate the lost plex.

It didnt work sadly. now my alt is training but my main is unable to.

This applied plex doesn't seem to be anywhere.

Any more advice?


Ah, bummer. :/ Was sure that would work. Sorry for the bum advice mate.


No worries buddy - was worth a try! I'll just have to leave it with CCP and see what they say!
Derrick Miles
Death Rabbit Ky Oneida
#12 - 2014-10-23 13:14:11 UTC
You could unsub for a month and sub your alt for that month instead if you have a monthly sub. I'd think the time from the PLEX would be applied to your main account.
DuffmanTT
Close Encounters of the EVE Kind
Goonswarm Federation
#13 - 2014-10-23 13:27:00 UTC
CCP have sorted me, much quicker than expected

Thanks all for your suggestions.
Vincent Athena
Photosynth
#14 - 2014-10-23 15:35:09 UTC
DuffmanTT wrote:
HI All!

Any help here would be appreciated. Mods - I did look for a 'help' forum but could not find it. If you need to move this to the appropriate forum that's fine.

So I bought two PLEX. I activated one to restart the training on my Alt. However, I pressed the wrong button and i've added it to my main, (this char) However, this main already has a paid subscription.

Have I lost this PLEX?

Cheers,

Duffman

The value of the PLEX is not lost, you just accidentally used it to add a month to your subscription. As its a paid subscription, this means the next time you get billed will be a month later than it was before you used the PLEX.

Know a Frozen fan? Check this out

Frozen fanfiction
Mr Epeen
It's All About Me
#15 - 2014-10-23 15:37:40 UTC
DuffmanTT wrote:
CCP have sorted me, much quicker than expected

Thanks all for your suggestions.


They're usually pretty good about fixing obviously honest mistakes. Glad you got it sorted.

Mr Epeen Cool
Unsuccessful At Everything
The Troll Bridge
#16 - 2014-10-23 16:10:05 UTC
Mr Epeen wrote:
DuffmanTT wrote:
CCP have sorted me, much quicker than expected

Thanks all for your suggestions.


They're usually pretty good about fixing obviously honest mistakes. Glad you got it sorted.

Mr Epeen Cool


Especially if the support tickets aren't capslock keyboard ragepounding insult filled entitlementfests with a side of QQ. Its amazing how fast CCP will respond to some kind words!

Since the cessation of their usefulness is imminent, may I appropriate your belongings?