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Issues, Workarounds & Localization

 
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ll Kuray ll
Space Wolves ind.
Solyaris Chtonium
#1 - 2014-10-21 22:09:41 UTC
So after last nights DDos I couldnt sign back into this account. I've tried again today reset cache, settings etc as well as repairing the launcher, no joy. I seem to make it online since my buddies tell me they can see me signed into corp. However the game screen is black and all I see is email notification.

The strange thing is I can sign into other characters no problem, just one character.

Has anyone suffered with this?
GM Arcade
Game Masters
C C P Alliance
#2 - 2014-10-21 22:30:22 UTC
Typically if the issue only affects one character on an account is a problem with your character and a specific node.

Please submit a support ticket and we can see what we can do. You can submit the ticket on another character on your account, just be sure to specify that ll Kuray ll is the character with the problems.

To submit a ticket, log into a character and then press the F12 key.
Then select the 'Create New Support Ticket' option.
Scroll down in the Group selection until you see the 'Stuck' option.
Click 'Select'
Choose the character the problem relates to.
Write a short summary, mentioning that it only affects one character on the account. That its a black screen. Feel free to link this forum post Blink

Lead GM Arcade | Customer Support Manager
ll Kuray ll
Space Wolves ind.
Solyaris Chtonium
#3 - 2014-10-21 22:34:28 UTC
GM Arcade wrote:
Typically if the issue only affects one character on an account is a problem with your character and a specific node.

Please submit a support ticket and we can see what we can do. You can submit the ticket on another character on your account, just be sure to specify that ll Kuray ll is the character with the problems.

To submit a ticket, log into a character and then press the F12 key.
Then select the 'Create New Support Ticket' option.
Scroll down in the Group selection until you see the 'Stuck' option.
Click 'Select'
Choose the character the problem relates to.
Write a short summary, mentioning that it only affects one character on the account. That its a black screen. Feel free to link this forum post Blink


Thank you, problem is just tried that and I don't even get the petition screen either. I suppose I can open one up via Account Management,
GM Arcade
Game Masters
C C P Alliance
#4 - 2014-10-21 22:46:17 UTC
ll Kuray ll wrote:
GM Arcade wrote:
Typically if the issue only affects one character on an account is a problem with your character and a specific node.

Please submit a support ticket and we can see what we can do. You can submit the ticket on another character on your account, just be sure to specify that ll Kuray ll is the character with the problems.

To submit a ticket, log into a character and then press the F12 key.
Then select the 'Create New Support Ticket' option.
Scroll down in the Group selection until you see the 'Stuck' option.
Click 'Select'
Choose the character the problem relates to.
Write a short summary, mentioning that it only affects one character on the account. That its a black screen. Feel free to link this forum post Blink


Thank you, problem is just tried that and I don't even get the petition screen either. I suppose I can open one up via Account Management,


You should be able to submit one through : https://community.eveonline.com/support/support-tickets/

Be sure to select the 'Stuck' category.

Lead GM Arcade | Customer Support Manager