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How to upgrade trial accounts

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Author
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Kuntsworth Keighley
Ministry of War
Amarr Empire
#41 - 2014-10-07 10:40:15 UTC
Hey guys,

Sorry to drag up an old thread but i'm having a problem with my account regarding upgrading and my support ticket has been "pending" for over 2 days.

Basically I created a new account instead of upgrading my current account by accident - I created a support ticket straight away but havn't had a reply. I created another ticket on the new account and that ticket doesn't even appear in the "my tickets" section of the website. I'm at a loss and feeling inpatient (I basically paid for a game and can't play it!) - having had no correspondence from EVE online.

Can anyone recommend what I can do to get this sorted?

Many thanks!
Oli
Halden Smith
Tribal Liberation Force
Minmatar Republic
#42 - 2014-10-07 19:44:10 UTC
Hi, got a question about upgrading an account. I've noticed that you can buy periods of game time online (e.g. from Amazon) instead of getting a subscription. This is ideal for me, as I'm not certain if I want to go for a full subscription yet, and the CCP website sets you up for that automatically.

However, I can't help notice that one of the reviews claims that their trial account failed to be upgraded having done this. Obviously, this is not an ideal situation - I'm already looking at skills that require a full account. So, my question is this: will buying game time through Amazon work fine? Will it upgrade my account to full? In addition, I have a few codes gained from the Green Man Gaming signup offer - can I use these after having bought time in this way?

Thanks in advance.
Agava Funaila
Caldari Provisions
Caldari State
#43 - 2014-10-13 08:27:56 UTC
Welcome. Probably a trivial question but wants to make sure. If the account is a trial or a referal you can upgrade by using such "Core Starter Pack"
fido goran
Aliastra
Gallente Federation
#44 - 2014-10-15 22:12:50 UTC
Is it possible to upgrade a trial account by "Donating" 30 days of game time through the in game activate plex UI to a character on a trial?
Nefertiti Anzomi
Pandemic Horde Inc.
Pandemic Horde
#45 - 2014-10-22 04:09:07 UTC
.

"You can fool all the people some of the time, and some of the people all the time, but you cannot fool all the people all the time."
xANGRYBUNNYx
Just 4 Fun
#46 - 2014-11-01 17:09:28 UTC  |  Edited by: xANGRYBUNNYx
I just came back after two years away, and rolled a new pilot. Best way I've found to upgrade is the core starter pack (you can get it from Amazon). Adds a month of game time to your existing trial time, and gives you a load of stuff to get you rolling. As of yesterday (10-31-14) EVE was offering a discounted first time account upgrade for $9.99 and it came with a ship of your choosing and 30 days of play time. Just a couple of worthwhile, affordable, options for new pilots that I thought people should know about.

*edit*
Core starter pack from Amazon is $19.99..they also have the add on packs for $4.99ea
Telvey Hanaya
Hedion University
Amarr Empire
#47 - 2014-12-02 18:32:06 UTC
i got the colletoerd edtion today i made an account it took a while to ge teh plex that came with it buit it has yet to show the 60 days game time that comes with it. so it is showing tha ti have 44 days and not 104 days.
Llama Bomber
Republic Military School
Minmatar Republic
#48 - 2014-12-22 04:39:03 UTC
Kuntsworth Keighley wrote:
Hey guys,

Sorry to drag up an old thread but i'm having a problem with my account regarding upgrading and my support ticket has been "pending" for over 2 days.

Basically I created a new account instead of upgrading my current account by accident - I created a support ticket straight away but havn't had a reply. I created another ticket on the new account and that ticket doesn't even appear in the "my tickets" section of the website. I'm at a loss and feeling inpatient (I basically paid for a game and can't play it!) - having had no correspondence from EVE online.

Can anyone recommend what I can do to get this sorted?

Many thanks!
Oli



pretty much having this same problem, and Iv gotten no response after 2 days of having support tickets open...
Seth Ongrard
Pator Tech School
Minmatar Republic
#49 - 2015-01-12 16:24:59 UTC
Hey,
I tried to upgrade my trial account to a 6 month subsctiption with Paypal. CCP got the money but the transaction ID says failed and I'm still on trial Sad. I created a support ticket 5 days ago but still no reaction from CCP. How long does it usually take for them to get to such an issue?

Greetings,
Oliver
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