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Need non-Steam login, can't file new ticket.
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Eli Stavinger
Caldari Provisions
Caldari State
#1 - 2014-10-06 14:45:48 UTC  |  Edited by: Eli Stavinger
Normally when I start the launcher I get this big "play" button on the left side that logs me in automatically, using Steam's login info. Starting late last week, now it's asking me for login credentials which I obviously don't have. I can't file a new ticket because I already have one pending, which seems to mean I'm completely unable to play the game until my first issue gets resolved (which may be impossible since I can't... y'know, login). I'm trying to be patient but if this goes on much longer I can't really justify paying a sub for a game I can't physically access. I ran that launcher update file thingy ( http://cdn1.eveonline.com/EveOnlineLauncher/release/EVEOnlineLauncher_2_1_826897.exe ) and it didn't do anything. I've validated my game files through Steam and re-downloaded the patch two or three timesnow. No dice.

I've heard that CCP will give a non-Steam login on request and transfer my game time over? This is driving me insane.
Yuri Bedala
Bounding Bunny Brigade
Khimi Harar
#2 - 2014-10-06 15:13:26 UTC
Eli Stavinger wrote:

I've heard that CCP will give a non-Steam login on request and transfer my game time over? This is driving me insane.


I really hope this is true.. I fully regret paying for EVE online with a steam account.. I can't access the game due to this error:

The authentication token provided by the launcher is of an invalid format. Please try again or contact EVE customer support.

I might give it a go asking if they can do a transfer then.
Eli Stavinger
Caldari Provisions
Caldari State
#3 - 2014-10-06 15:24:40 UTC
Yeah, I'm just so used to getting my games through Steam I didn't really think twice about it, but people kept telling me what a bad idea it was and I'm starting to see why. I just completely reinstalled the game and it didn't do a damn thing. I'm guessing this is more on Steam's end than CCP, but I don't care--I still want a CCP login so I don't have to deal with this anymore.
Yuri Bedala
Bounding Bunny Brigade
Khimi Harar
#4 - 2014-10-06 15:33:04 UTC
Eli Stavinger wrote:
Yeah, I'm just so used to getting my games through Steam I didn't really think twice about it, but people kept telling me what a bad idea it was and I'm starting to see why. I just completely reinstalled the game and it didn't do a damn thing. I'm guessing this is more on Steam's end than CCP, but I don't care--I still want a CCP login so I don't have to deal with this anymore.


Well I dropped them an e-mail asking if they'll provide a non-steam login, but I'm guessing I will be waiting a day or two for a reply... Really annoying as I was really looking forward to playing EVE again... Hopefully it'll all get sorted, else I'll have to ask for a refund or something. Ugh
shmupsik
Killing Intent
#5 - 2014-10-12 06:58:42 UTC
Yuri Bedala wrote:
[quote=Eli Stavinger]
I can't access the game due to this error:

The authentication token provided by the launcher is of an invalid format. Please try again or contact EVE customer support.

in rare cases (ones per months maybe or even rarely) i get such error. I simply restart steam client an it helps.