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Why my ticket is deleted?

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Author
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Yasique Gautier
Center for Advanced Studies
Gallente Federation
#1 - 2014-10-01 10:19:44 UTC
Hello !
Today I reported an issue that prevents me from entering the game, but now it says "This character has no petitions." in ticket list under my profile. I understand it that my problem is ignored and my ticket is deleted without any notifications, why?
Kaarous Aldurald
Black Hydra Consortium.
#2 - 2014-10-01 10:23:26 UTC
Posting it on the forums is a really good way to get in trouble.

"Verily, I have often laughed at the weaklings who thought themselves good because they had no claws."

One of ours, ten of theirs.

Best Meltdown Ever.
Archibald Thistlewaite III
The Royal Society for the Prevention of Miners
#3 - 2014-10-01 10:26:18 UTC
Has the issue been resolved?

Are you looking at the right character/account?

Was your petition written in a way that was understandable?

Maybe the GM's don't like you.

The only real way to find out the answer to your question is to file a petition and ask a GM to look into it.

User of 'Bumblefck's Luscious & Luminous Mustachio Wax'
Nevyn Auscent
Broke Sauce
#4 - 2014-10-01 10:28:39 UTC
If I remember rightly, Tickets are not petitions. There are two different help systems. That or I'm getting confused.
Ralph King-Griffin
New Eden Tech Support
#5 - 2014-10-01 10:29:31 UTC  |  Edited by: Ralph King-Griffin
Check your email(not evemail).
This is where gm communications typically happen.

Murderers of Negotiable Motivations

=]|[=
Yasique Gautier
Center for Advanced Studies
Gallente Federation
#6 - 2014-10-01 10:36:56 UTC
The issue still persists and is not resolved.
No emails is in my mailbox.
What kind of troubles can I get myself into by posting on the forum? I *already* have troubles:
1. first, CCP screwed up my gameplay by previous cruis release, forcing me to teach unnecessary skills to reach previous level of productivity (finished learning few days ago, that is like 2 months paid in real money).
2. then, my bug reports are deleted, without solving, without telling why deleted
3. then, I cant login to the game, report a ticket and guess what
If I cant login to the game, then why I'm paying money for it?
I'm getting tired of this, maybe this game is not for everyone, like myself.
Ralph King-Griffin
New Eden Tech Support
#7 - 2014-10-01 10:41:37 UTC
Double check the verified email attached to your account, just to be sure.

Murderers of Negotiable Motivations

=]|[=
Raiz Nhell
Tactically Challenged
The Initiative.
#8 - 2014-10-01 10:42:25 UTC
So when you say "bug" I read, "CCP changed my comfy play style and I'm going to throw a tanty till CCP cater to me"

There is no such thing as a fair fight...

If your fighting fair you have automatically put yourself at a disadvantage.
Archibald Thistlewaite III
The Royal Society for the Prevention of Miners
#9 - 2014-10-01 10:44:11 UTC
If its still the launcher causing you problems, may I suggest looking in this forum Issues,Workrounds forum. If you can't find a solution there, create a topic asking for help.

User of 'Bumblefck's Luscious & Luminous Mustachio Wax'
Yasique Gautier
Center for Advanced Studies
Gallente Federation
#10 - 2014-10-01 10:48:49 UTC
Raiz Nhell wrote:
So when you say "bug" I read, "CCP changed my comfy play style and I'm going to throw a tanty till CCP cater to me"



You read wrong. I reported a bug, when inactive industrial with 5 cargo expanders cant fit items more than its cargo capacity without expanders, as if they not installed, but when becomes active - all works fine.
It was deleted and the bug still exists and is ignored.
Maybe CCP need to stop hiring photographers and interior designers, because sometimes an engineer needed to solve the problem.
Solecist Project
#11 - 2014-10-01 10:51:18 UTC
The interesting information is missing.

You say you can not log in,
but don't accurately describe what's happening.

Please do tell, else this is pointless.

Thanks!

That ringing in your ears you're experiencing right now is the last gasping breathe of a dying inner ear as it got thoroughly PULVERISED by the point roaring over your head at supersonic speeds. - Tippia
Ralph King-Griffin
New Eden Tech Support
#12 - 2014-10-01 10:54:13 UTC
Yasique Gautier wrote:
Raiz Nhell wrote:
So when you say "bug" I read, "CCP changed my comfy play style and I'm going to throw a tanty till CCP cater to me"



You read wrong. I reported a bug, when inactive industrial with 5 cargo expanders cant fit items more than its cargo capacity without expanders, as if they not installed, but when becomes active - all works fine.
It was deleted and the bug still exists and is ignored.
Maybe CCP need to stop hiring photographers and interior designers, because sometimes an engineer needed to solve the problem.

...you have to online them for them to take effect dude.

Is that what this is about?

Murderers of Negotiable Motivations

=]|[=
Yasique Gautier
Center for Advanced Studies
Gallente Federation
#13 - 2014-10-01 10:54:18 UTC
Solecist Project wrote:
The interesting information is missing.

You say you can not log in,
but don't accurately describe what's happening.

Please do tell, else this is pointless.

Thanks!



Go search in deleted bug reports and trashed tickets from your customers who pay you salary.
Solecist Project
#14 - 2014-10-01 10:56:29 UTC
I am not working for CCP.

I am trying to help you.

You say you can not log in,
but don't describe what's happening.

Please tell, else this is pointless.

We are trying to help you,
so your anger is misplaced.

That ringing in your ears you're experiencing right now is the last gasping breathe of a dying inner ear as it got thoroughly PULVERISED by the point roaring over your head at supersonic speeds. - Tippia
Ralph King-Griffin
New Eden Tech Support
#15 - 2014-10-01 11:00:09 UTC  |  Edited by: Ralph King-Griffin
Yasique Gautier wrote:



Go search in deleted bug reports and trashed tickets from your customers who pay you salary.

Dude, she's trying to help, you are painting a massive troll me sign on your face by getting pissy here.

Murderers of Negotiable Motivations

=]|[=
GM Arcade
Game Masters
C C P Alliance
#16 - 2014-10-01 11:03:13 UTC
There does not seem to be any ticket submitted from your account or associated email address. Can you try submitting another ticket through the following web site:

http://community.eveonline.com/support/support-tickets/

Alternatively you can send an email to support@eveonline.com

We can't offer assistance through the forums, but would be happy to help through any ticket you submit.

Lead GM Arcade | Customer Support Manager
Solecist Project
#17 - 2014-10-01 11:16:19 UTC
Dear GM,

as it would be helpfull for us who tried to help this guy,
an update regarding if he followed your instructions would be very supportive.

Details are irrelevant, but knowing if he did isn't.

Think of us. We try to help, but get misplaced anger and non-constructive replies.

So far it seems more likely that he was just trolling us and considering his posting history,
there is only negativity towards the company to be seen.


Thank you,
Sol. *kinks*

That ringing in your ears you're experiencing right now is the last gasping breathe of a dying inner ear as it got thoroughly PULVERISED by the point roaring over your head at supersonic speeds. - Tippia
Deck Cadelanne
CAStabouts
#18 - 2014-10-01 11:42:21 UTC
Yasique Gautier wrote:

You read wrong. I reported a bug, when inactive industrial with 5 cargo expanders cant fit items more than its cargo capacity without expanders, as if they not installed, but when becomes active - all works fine.
It was deleted and the bug still exists and is ignored.
Maybe CCP need to stop hiring photographers and interior designers, because sometimes an engineer needed to solve the problem.


Pretty sure that isn't a bug.

As far as I know, modules are only active if the pilot is in the ship. They are not active when the ship is unoccupied, in hangar.

"When the going gets weird, the weird turn professional."

- Hunter S. Thompson
Yasique Gautier
Center for Advanced Studies
Gallente Federation
#19 - 2014-10-01 11:43:19 UTC
GM Arcade wrote:
There does not seem to be any ticket submitted from your account or associated email address. Can you try submitting another ticket through the following web site:

http://community.eveonline.com/support/support-tickets/

Alternatively you can send an email to support@eveonline.com

We can't offer assistance through the forums, but would be happy to help through any ticket you submit.



I DID submit the ticket this morning, your site even told me its number, but I did not write it down, sadly, or screenshoted.
You have serious problems in your TT system. It either doesnt work as intented since customer's tickets disappear w/o trace and you cant track it down, or someone is sabotaging you.
Deck Cadelanne
CAStabouts
#20 - 2014-10-01 11:48:33 UTC
Yasique Gautier wrote:

I DID submit the ticket this morning, your site even told me its number, but I did not write it down, sadly, or screenshoted.
You have serious problems in your TT system. It either doesnt work as intented since customer's tickets disappear w/o trace and you cant track it down, or someone is sabotaging you.


Instead of ranting, you could listen to the advice you are being given and try following it, which is constructive. People are trying to help you here.

Stop assuming that you know how anything works at CCP.

It takes time to respond to a ticket. There aren't operators standing by ready to instantly respond to every complaint. If your ticket was submitted, it is probably in a queue. Why do you think you are entitled to an instant response?

"When the going gets weird, the weird turn professional."

- Hunter S. Thompson
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