These forums have been archived and are now read-only.

The new forums are live and can be found at https://forums.eveonline.com/

Issues, Workarounds & Localization

 
  • Topic is locked indefinitely.
12Next page
 

Eve Launcher

First post
Author
Previous Topic Next Topic
Ocalot
Vertex Solutions
#1 - 2014-09-21 01:40:59 UTC
when i launch the eve launcher it dont load up the log it screen it loads up a web browser and i can not log in to launch he game ive tryed the repair tool and it didnt do anything
Ocalot
Vertex Solutions
#2 - 2014-09-21 01:45:13 UTC
Yahoo search page to be exact
CCP Atropos
C C P
C C P Alliance
#3 - 2014-09-22 10:47:40 UTC
If you can provide a screenshot of what you're seeing and the the latest log files, we can look into what's happening.
Riddler Lehman
Royal Aeronautics and Space Corporation
#4 - 2014-09-25 11:21:31 UTC  |  Edited by: Riddler Lehman
Since 17/sep, I have been getting this - http://gyazo.com/a00a6d2428c5bf23d9e0fc74097c7b21 - on the launcher.

Tracking back through the logs, I found this -
=================================
2014-09-17 09:17:36,542 - root - info - ERROR - Got a connection error when attempting to query https://client.eveonline.com/patches/win_launcherinfoTQ_inc.txt
Traceback (most recent call last):
File "lib\info.pyo", line 79, in GetInfoFromUrl
File "lib\http.pyo", line 70, in get
File "requests\api.pyo", line 55, in get
File "requests\api.pyo", line 44, in request
File "requests\sessions.pyo", line 361, in request
File "requests\sessions.pyo", line 464, in send
File "requests\adapters.pyo", line 363, in send
SSLError: [Errno 1] _ssl.c:499: error:14090086:SSL routines:SSL3_GET_SERVER_CERTIFICATE:certificate verify failed
=================================

Which suggests a local SSL3 error, and on the same day There were a whole batch of updates to windows - http://gyazo.com/2361d53999383bad7c0df3eb81c23887 - any one or more of which that might have contributed to this error - are there any tools out there that might help nail the cause?

I've tried getting information on just one of these updates from M$ to no avail.

A simple pointer to a tool that will help.

No responses from tools, please.
Ocalot
Vertex Solutions
#5 - 2014-09-26 06:59:09 UTC
ok where can i find the log and where do i send it
CCP Atropos
C C P
C C P Alliance
#6 - 2014-09-26 10:10:42 UTC
On Windows the log files can be found under the launcher\cache folder. On OSX they're inside the application itself, under Contents\Resources\cache.

You can paste them to http://pastebin.com/ to preserve the formatting.
Ocalot
Vertex Solutions
#7 - 2014-09-26 10:41:25 UTC
CCP Atropos
C C P
C C P Alliance
#8 - 2014-09-26 11:20:32 UTC
Ocalot wrote:
http://pastebin.com/2FX4xmYb - the log

http://i32.photobucket.com/albums/d12/Daniel_Yohan_Durston/Browserlauncher_zps97ba264f.jpg - screen shot

Strange. I don't know why you would be getting this SSL validation failure now, since the portion of the code which is erroring is executed every time the EVE Launcher is started.

You can download and install the EVE Launcher by grabbing and running this: http://cdn1.eveonline.com/EveOnlineLauncher/release/EVEOnlineLauncher_2_1_826897.exe
Ocalot
Vertex Solutions
#9 - 2014-09-26 11:24:06 UTC
CCP Atropos wrote:
Ocalot wrote:
http://pastebin.com/2FX4xmYb - the log

http://i32.photobucket.com/albums/d12/Daniel_Yohan_Durston/Browserlauncher_zps97ba264f.jpg - screen shot

Strange. I don't know why you would be getting this SSL validation failure now, since the portion of the code which is erroring is executed every time the EVE Launcher is started.

You can download and install the EVE Launcher by grabbing and running this: http://cdn1.eveonline.com/EveOnlineLauncher/release/EVEOnlineLauncher_2_1_826897.exe


nop still getting the browzer insted of the log in screen want another log and ss?
Riddler Lehman
Royal Aeronautics and Space Corporation
#10 - 2014-09-26 11:35:15 UTC
Oh, and btw, Repair is doing this - http://pastebin.com/mkjeRt5y
Riddler Lehman
Royal Aeronautics and Space Corporation
#11 - 2014-09-26 11:40:02 UTC
CCP Atropos wrote:

You can download and install the EVE Launcher by grabbing and running this: http://cdn1.eveonline.com/EveOnlineLauncher/release/EVEOnlineLauncher_2_1_826897.exe


Just did this and the same error - is it possible you could use my posts as a set of leads to track down the cause?
CCP Atropos
C C P
C C P Alliance
#12 - 2014-09-26 11:47:24 UTC
Riddler Lehman wrote:
CCP Atropos wrote:

You can download and install the EVE Launcher by grabbing and running this: http://cdn1.eveonline.com/EveOnlineLauncher/release/EVEOnlineLauncher_2_1_826897.exe


Just did this and the same error - is it possible you could use my posts as a set of leads to track down the cause?

There's two conversations in this thread, and I directed the quoted post to Ocalot. Riddler Lehman, can you give me the full logs from your Launcher? The small quote you provided above isn't sufficient to start debugging the issue.
Riddler Lehman
Royal Aeronautics and Space Corporation
#13 - 2014-09-26 12:53:06 UTC
CCP Atropos wrote:
Riddler Lehman wrote:
CCP Atropos wrote:

You can download and install the EVE Launcher by grabbing and running this: http://cdn1.eveonline.com/EveOnlineLauncher/release/EVEOnlineLauncher_2_1_826897.exe


Just did this and the same error - is it possible you could use my posts as a set of leads to track down the cause?

There's two conversations in this thread, and I directed the quoted post to Ocalot. Riddler Lehman, can you give me the full logs from your Launcher? The small quote you provided above isn't sufficient to start debugging the issue.


http://pastebin.com/VtuhNqg7

Hope this helps explain . . .
CCP Atropos
C C P
C C P Alliance
#14 - 2014-09-26 16:39:12 UTC
I don't know this would suddenly start erroring, since the code it uses hasn't changed, but you can try the instructions here and see if it works.
Riddler Lehman
Royal Aeronautics and Space Corporation
#15 - 2014-09-27 12:19:42 UTC
CCP Atropos wrote:
I don't know this would suddenly start erroring, since the code it uses hasn't changed, but you can try the instructions here and see if it works.


No change, alas.
CCP Atropos
C C P
C C P Alliance
#16 - 2014-09-29 13:54:39 UTC
Riddler Lehman wrote:
CCP Atropos wrote:
I don't know this would suddenly start erroring, since the code it uses hasn't changed, but you can try the instructions here and see if it works.


No change, alas.

Can you provide me with the log from running it with that command line switch?
Lexxya Ormand
Day to day
#17 - 2014-09-29 17:32:27 UTC
I've also been getting the steam token error. I also have steam installed, but do not have Eve installed through steam. I can bypass the launcher by using the exefile.exe, but using the normal launcher just opens up a search page. Excerpt from my debug.log:


[0929/095842:ERROR:backend_impl.cc(2139)] Corrupt Index file
[0929/095842:ERROR:cache_util_win.cc(48)] Unable to move the cache: 5
[0929/095842:ERROR:backend_impl.cc(146)] Unable to move cache folder
[0929/095842:ERROR:backend_impl.cc(287)] Unable to create cache
[0929/095842:INFO:CONSOLE(0)] "Uncaught ReferenceError: downloadProgressUpdate is not defined," source: http://none/en?steam_token=(0)


Removing the steam_api.dll causes the launcher to load an "exception", but then gives the option to start eve.

Exception

Traceback (most recent call last):
File "launcher.py", line 117, in main
File "lib\controller.pyo", line 121, in __init__
File "wx\lib\pubsub\pubsub1\pub.pyo", line 750, in sendMessage
File "wx\lib\pubsub\pubsub1\pub.pyo", line 423, in sendMessage
File "wx\lib\pubsub\pubsub1\pub.pyo", line 261, in sendMessage
File "lib\controller.pyo", line 126, in OnInit
File "zipextimporter.pyo", line 98, in load_module
ImportError: MemoryLoadLibrary failed loading steamapi.pyd


The exception goes on for quite a bit, if you want a log of it let me know, but not sure it'll help since really I'm causing it by removing the dll



Sorry for posting in both threads... had tabs for both and replied to the other one, but this is the one it should be in.
CCP Atropos
C C P
C C P Alliance
#18 - 2014-09-30 10:41:11 UTC
Try deleting the cache folder, in the launcher folder. It might stop these errors from occurring, although I'll admit, I'm not entirely sure of the cause.
Riddler Lehman
Royal Aeronautics and Space Corporation
#19 - 2014-10-04 13:53:01 UTC  |  Edited by: Riddler Lehman
Will have to be more cerful about the switches - added the ignorecerterrors switch and the launcher worked ok - trying launcher in more vanilla modes . . . reporting back shortly

Still doesn't work without the flag.
Ruben Smith
The Scope
Gallente Federation
#20 - 2014-10-05 20:11:36 UTC
Having similar/same problem, my launcher starts up and then the patch hangs at 25%, cleared the cache, no luck, added the ignorecerterrors switch, no luck, re-installed eve, no luck.
12Next page