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Regarding Recent Connection Issues

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Nevyn Auscent
Broke Sauce
#121 - 2014-09-27 05:54:50 UTC
Drago Shouna wrote:

*a very wrong analogy*

As above, your analogy is terrible.
A better one would be, you buy an season pass into a daily race.
You then go home.
You then leave home and get on a bus, the bus breaks down and you are late for the race
You demand a refund from the racetrack and they tell you, we are sorry, but we aren't responsible for the buses, but hey, come back tomorrow and there will be another race.

Spot the difference here....
The 'product' failing is not the one owned by the people who sold you anything.
The sellers 'could' out of the goodness of their heart choose to give you an extra days pass but their product was still working fine. As shown by the fact a lot of people are actually staying online during these attacks.
Igrayne
Space Wolves ind.
Solyaris Chtonium
#122 - 2014-09-27 06:18:55 UTC  |  Edited by: Igrayne
I know it's not CCP's fault. I gave this much thought last night.... here is a suggestion:

CCP would know when they are under attack. Why not send out a broadcast telling players to dock up or get safe (like the message we get before the server goes down). That way players are not going to take on new engagements and fights when it's happening, and the players know that it's not the local ISP having problems.

Nice to see others having the same problem :)
Nevyn Auscent
Broke Sauce
#123 - 2014-09-27 06:28:45 UTC
Except that makes it easier for them to disrupt EVE by starting false attacks so CCP has to continually send warnings out, players get their day disrupted, then like the boy who cried wolf, by the time the real attack happens everyone is tired of docking for no reason.
MonkeyBusiness Thiesant
Pandemic Unicorns
#124 - 2014-09-27 12:18:18 UTC
Nevyn Auscent wrote:
The 'product' failing is not the one owned by the people who sold you anything.


Traceroutes show the problem is in CCP's domain, not some point beforehand.
FearMeSuckers
Federal Navy Academy
Gallente Federation
#125 - 2014-09-27 13:01:57 UTC  |  Edited by: FearMeSuckers
Well all i know is that my launcher still dont work, almost 2 days now... was hoping the daily maintenence would fix it today, but nop.

Guess i'll be login in from the bin until it wont let me anymore
Tojo Silmar
Independent Explorers
#126 - 2014-09-27 17:09:39 UTC
Sad thing is, that you support guys didn't even manage to OPEN the reimbursement mail i have sent a week ago. Don't want to blame these, guys because I assume there will be hundreds, may be thousands of open reiumbursent claims just due to this attacks.

Disapointing is the fact, that CCP as a company doesn't look to be able, to manage this in a obliging way. You have got a lot of good and inspired programmers, you know the exact timeframe, when your connection servers have been down and i assume you could be able, to set up a database queries to see all those unlikely kills which appeared in this time, i.e. T2 or Faction player ships which have been killed by NPC rats. Poor, poor solution so far ...
Renegade Dussault
University of Caille
Gallente Federation
#127 - 2014-09-27 18:55:37 UTC
Priscilla Project wrote:
Well ...

If I can't play with the others ...
... I guess I'll just play with myself, then ............................


need help? :P
Caviar Liberta
The Scope
Gallente Federation
#128 - 2014-09-27 19:02:11 UTC
Looks like Tranquility just took a head shot as per EvE offline showing [0] people connected.
Alex Calden
Pandemic Horde Inc.
Pandemic Horde
#129 - 2014-09-27 19:04:53 UTC
CCP Falcon wrote:
For the past several weeks, Tranquility has been the target of a persistent series of DDOS attacks, which have been responsible for connection issues that our players have been experiencing.

Up until this point, for security reasons we have been referring to these attacks as “network issues” so as not to provide the attackers with increased visibility. However, we can see that these issues are at times proving to be frustrating for our players, and as such we would like to be more transparent about the issue to allow better understanding of the situation.

Our teams have been working tirelessly to address these attacks, but by their nature they are extremely difficult to predict. We will continue to counter these attacks as they occur, in our efforts to provide you as much uninterrupted internet spaceship fun as possible.

Thank you for your understanding, and apologies for any inconvenience the interruptions have been causing.

<3


Why doesn't CCP just hire Incapsula to stop the DDOS? So what if they're operating at a loss? Better than providing a terrible gameplay experience
Priscilla Project
Doomheim
#130 - 2014-09-27 19:35:34 UTC
Renegade Dussault wrote:
Priscilla Project wrote:
Well ...

If I can't play with the others ...
... I guess I'll just play with myself, then ............................


need help? :P

Then it wouldn't be "with myself" anymore..... ;)
  • All incoming connection attempts are being blocked. If you want to speak to me you will find me either in Hek local, you can create a contract or make a thread about it in General Discussions. I will call you back. -
Veskin Sentinel
University of Caille
Gallente Federation
#131 - 2014-09-27 19:49:46 UTC
It is a shame that someone has taken the shady approach by doing these DDoS attacks. This is a sign of weakness. If they have some problem with EVE then they should show their faces and speak.

I hope all this settles down soon in the best way possible.

www.veskin7.blogspot.com - my EVE related blog.
Altair Taurus
#132 - 2014-09-27 20:39:41 UTC
I am not afraid DDoS attacks per se because twenty minutes long pause from EVE is not bad thing (LOL!) but I am afraid that sometime in the future my ship may be destroyed during next attack attempt. Is there any possibility CCP can refund in ISK or revert such accidental loss to the player?
CCP Explorer
C C P
C C P Alliance
#133 - 2014-09-27 20:55:15 UTC
Blitz Hacker wrote:
Just hope CCP actually has some decent computer forensic employee's and some decent lawyers... The re-occurrence of ddos attacks without news that someone is being prosecuted is just plain annoying. And frankly put they won't stop until something of that nature happens.
We have a staff of network system administrators and security people and are working with partners in various areas.

Erlendur S. Thorsteinsson | Senior Development Director | EVE Online // CCP Games | @CCP_Explorer
CCP Explorer
C C P
C C P Alliance
#134 - 2014-09-27 20:59:50 UTC
Neryman Tulocky wrote:
@CCP: Maybe you should install an Estamel's Modified DDOS Hardener and an Estamel's Modified X-Large Server Booster? Smile

Aside from that: Keep up the good work!
Hmmm... are they available on the market? Blink

We have various ways to defend against these attacks. What you see is the impact of some of the DDoS attempts, the many attempts we successfully deflect, scrub or blackhole you don't see (and we don't talk about them).

Erlendur S. Thorsteinsson | Senior Development Director | EVE Online // CCP Games | @CCP_Explorer
Analeesa
Perkone
Caldari State
#135 - 2014-09-27 21:25:45 UTC
Can't help but notice the pattern in the attack times, maybe from that you might be able to get a general approximation of either the attacker's timezone or something similar.

Just throwing around some ideas :S

I never bother undocking around these times anyway, saves me the hassle.
Eto Tekai
Imperial Academy
Amarr Empire
#136 - 2014-09-27 21:32:55 UTC
Analeesa wrote:
Can't help but notice the pattern in the attack times, maybe from that you might be able to get a general approximation of either the attacker's timezone or something similar.

Just throwing around some ideas :S

I never bother undocking around these times anyway, saves me the hassle.



Yeah they should hire Penelope Garcia! Big smile
Analeesa
Perkone
Caldari State
#137 - 2014-09-27 21:35:35 UTC
Eto Tekai wrote:
Analeesa wrote:
Can't help but notice the pattern in the attack times, maybe from that you might be able to get a general approximation of either the attacker's timezone or something similar.

Just throwing around some ideas :S

I never bother undocking around these times anyway, saves me the hassle.



Yeah they should hire Penelope Garcia! Big smile


I meant it more like the attacks are usually from 7PM-10PM Eve time, why those times always? Seems like it's when the attacker is waking up but obviously I'm probably wrong. Maybe if you knew that you could work out who was doing it if you already had a shortlist of suspects.
Tipa Riot
Federal Navy Academy
Gallente Federation
#138 - 2014-09-27 22:01:16 UTC
Plain and simple, it's the EvE prime time the hackers attack successfully Sad

I'm my own NPC alt.
Kaarous Aldurald
Black Hydra Consortium.
#139 - 2014-09-27 22:04:52 UTC
For my part, I have barely logged in, since frequent disconnects are for me an unacceptable play environment.

"Verily, I have often laughed at the weaklings who thought themselves good because they had no claws."

One of ours, ten of theirs.

Best Meltdown Ever.
Priscilla Project
Doomheim
#140 - 2014-09-27 23:39:59 UTC
I fully expected to get disconnected after I left the machine for a few hours ...

... read about the usual attack, a bit earlier than in the last days ...

... came back to my machine ...

... and was baffled, as I was still logged in.
  • All incoming connection attempts are being blocked. If you want to speak to me you will find me either in Hek local, you can create a contract or make a thread about it in General Discussions. I will call you back. -