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Issues, Workarounds & Localization

 
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Unable to play EVE.

First post
Author
buymystuffplz
University of Caille
Gallente Federation
#1 - 2014-09-25 01:21:59 UTC
I'm on a fresh install of Windows 7 Pro x64, and a fresh install of EVE, and the launcher doesn't work. At least before today I've been able to play through direct client exe. Now, there's a patch, and I'm unable to get the patch. Seems logging directly into the client no longer works to obtain patching. Bug reported already as I can get to the web pages that the launcher uses.

So, now I can't play, and that sucks. So, I figure over some beer and smart peoples, maybe this can get figured out so I can market peeveepee again.

2014-09-24 19:26:18,855 - root - initialization - INFO - ######################################### Logging Started ##########################################
2014-09-24 19:26:18,855 - root - initialization - INFO - Application started via ['C:\\Games\\EVE\\launcher\\appdata\\EVE_Online_Launcher-2.1.655130.win32\\launcher.exe']
2014-09-24 19:26:18,861 - root - info - INFO - server address: 'Tranquility'
2014-09-24 19:26:18,877 - root - info - INFO - server unknown
2014-09-24 19:26:18,877 - overrides - overrides - ERROR - No value set for resource u'DEFAULTDOMAIN'
2014-09-24 19:26:18,877 - overrides - overrides - INFO - Using domain: https://client.eveonline.com/patches/
2014-09-24 19:26:18,877 - root - info - INFO - Getting info file from https://client.eveonline.com/patches/win_launcherinfoTQ_inc.txt
2014-09-24 19:26:18,884 - requests.packages.urllib3.connectionpool - connectionpool - INFO - Starting new HTTPS connection (1): client.eveonline.com
2014-09-24 19:26:20,426 - root - info - ERROR - Got a connection error when attempting to query https://client.eveonline.com/patches/win_launcherinfoTQ_inc.txt
Traceback (most recent call last):
File "lib\info.pyo", line 79, in GetInfoFromUrl
File "lib\http.pyo", line 70, in get
File "requests\api.pyo", line 55, in get
File "requests\api.pyo", line 44, in request
File "requests\sessions.pyo", line 361, in request
File "requests\sessions.pyo", line 464, in send
File "requests\adapters.pyo", line 363, in send
SSLError: [Errno 8] _ssl.c:499: EOF occurred in violation of protocol
2014-09-24 19:26:20,426 - root - initialization - INFO - Initialized launcher info for server: 'Tranquility'
2014-09-24 19:26:20,427 - root - usersettings - INFO - Cache dir: u'C:\\Games\\EVE\\launcher\\cache'
2014-09-24 19:26:20,427 - ch_exceptions - log - CH_LOG - Unable to load any user-settings.
2014-09-24 19:26:20,433 - overrides - overrides - ERROR - No value set for resource u'FORCELANGUAGE'
2014-09-24 19:26:20,433 - root - initialization - INFO - Initializing app with language: 'en'
2014-09-24 19:26:20,437 - ch_startup - log - CH_LOG - Launcher started
2014-09-24 19:26:20,437 - root - initialization - INFO - Sending logs True
2014-09-24 19:26:20,437 - root - initialization - INFO - Running from u'C:\\Games\\EVE'
2014-09-24 19:26:20,438 - root - initialization - INFO - Working directory u'C:\\Games\\EVE'
2014-09-24 19:26:20,447 - root - initialization - INFO - {'LauncherSettings': {'Launcher Version': '2.1.655130', 'Game Client Version': '828310', 'Platform': 'Windows 7', 'Default Language': 'en-us', 'Game Server Name': 'Tranquility', 'Chosen Language': 'en'}}
2014-09-24 19:26:20,450 - root - controller - INFO - Steam API initialized? False
2014-09-24 19:26:20,490 - browser - browser - INFO - cefbrowser initialized
2014-09-24 19:26:20,496 - root - assets - WARNING - cwd doesn't contain assets: u'C:\\Games\\EVE'
2014-09-24 19:26:20,520 - root - selfupdate - INFO - Running update cleanup...
2014-09-24 19:26:20,520 - root - selfupdate - INFO - appdata: C:\Games\EVE\launcher\appdata
2014-09-24 19:26:20,522 - root - selfupdate - INFO - rightFolderName = EVE_Online_Launcher-2.1.655130.win32
2014-09-24 19:26:20,523 - root - selfupdate - INFO - Local version: 2.1.655130
2014-09-24 19:26:20,523 - root - selfupdate - INFO - cache dir: C:\Games\EVE\launcher\cache
2014-09-24 19:26:20,523 - root - selfupdate - ERROR - Version finder never initiated! SelfUpdate failed
2014-09-24 19:26:20,526 - root - controllerfunctions - WARNING - Could not retrieve steam token
2014-09-24 19:26:20,526 - overrides - overrides - WARNING - Detected region as ccp
2014-09-24 19:26:20,526 - root - controllerfunctions - INFO - landing page: 'None/en?steam_token=' backup page: u'C:\\Games\\EVE\\launcher\\appdata\\EVE_Online_Launcher-2.1.655130.win32\\html\\Launcher_{languageID}.html'
2014-09-24 19:26:20,526 - browser - browser - INFO - Loading Url: u'None/en?steam_token='
2014-09-24 19:26:20,526 - browser - browser - INFO - Registered backupUrl base as u'C:\\Games\\EVE\\launcher\\appdata\\EVE_Online_Launcher-2.1.655130.win32\\html\\Launcher_{languageID}.html'
2014-09-24 19:26:25,572 - browser - browser - ERROR - Received error code 2 when loading 'http://none/en?steam_token='
2014-09-24 19:26:25,572 - browser - browser - INFO - Loading backupUrl u'file:///C:/Games/EVE/launcher/appdata/EVE_Online_Launcher-2.1.655130.win32/html/Launcher_en.html'
2014-09-24 19:26:44,617 - root - controllerfunctions - INFO - Exiting launcher
2014-09-24 19:26:44,617 - root - controllerfunctions - INFO - disable
2014-09-24 19:26:44,617 - root - controllerfunctions - INFO - done exiting
2014-09-24 19:26:44,734 - ch_status - log - CH_LOG - Launcher run successful
2014-09-24 19:26:44,734 - analytics - objects - ANALYTICS - event=runtime;process=4520;started=1411601178.79;ended=1411601204.73;duration=25.9409999847
2014-09-24 19:26:44,734 - root - controller - INFO - running cleanup: False
2014-09-24 19:26:44,734 - root - log - INFO - Shutting down launcher
buymystuffplz
University of Caille
Gallente Federation
#2 - 2014-09-25 01:23:10 UTC
Ran the repair just in case, no fixy.
buymystuffplz
University of Caille
Gallente Federation
#3 - 2014-09-25 01:59:14 UTC
so running the repair.exe --safemode at least patched the client so I can go back to using /bin .exe

Launcher still busted
CCP Atropos
C C P
C C P Alliance
#4 - 2014-09-25 10:14:17 UTC
The issues is related to this: SSLError: [Errno 8] _ssl.c:499: EOF occurred in violation of protocol
Are you running anything that might interfere with the connection to the internet, such as a firewall, antivirus that might intercept your traffic or similar?
buymystuffplz
University of Caille
Gallente Federation
#5 - 2014-09-25 22:08:51 UTC
Just tried removing the launcher folder, then re-installed the launcher, still a no go.

Disabling Kaspersky did allow the launcher to work which is strange, because my other computer which is also running both Kaspersky and Windows 7 pro x64 has no issues.

At least I know that it's something with Kaspersky.